• Journal of the Korean BIBLIA Society for library and Information Science
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• v.32 no.4
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• pp.135-159
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• 2021

This study aims to analyze communication and experiences between public libraries and to identify these factors affect user satisfaction. Customer experience management (CEM), which is currently used in various fields of management and marketing, was applied to segment and analyze user experiences. After reviewing CEM research in marketing and management to derive user experience points, set physical environment, human factors, communication, and service as independent variables, emotional pleasure as parameters, and user satisfaction as dependent variables. Based on this, questionnaire items were constructed. The survey method was conducted in two ways, online and offline (face-to-face), and statistical analysis was performed based on a total of 60 questionnaires collected. The results indicate the higher the user's experience with the physical environment and convenience, the higher the satisfaction level, but library accessibility had no significant effect. In addition, library staff attitude and problem-solving ability had a great influence on user satisfaction, and problem-solving ability had a more important influence than kindness and emotional pleasure was found to have an mediating effect.

• Journal of Korean Library and Information Science Society
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• v.32 no.4
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• pp.449-466
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• 2001

This study examines the regulations and circulation policies regarding external users of twenty four university libraries opening their services to communities. Also several considerations are discussed about introducing external user library services for communities.

• Journal of Korean Library and Information Science Society
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• v.36 no.3
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• pp.189-211
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• 2005

The purpose of this study is identify users satisfaction for an academic library in order to investigate problems in academic library management and to create library development strategies. This study, also, includes relative functions between academic education and academic libraries. Research method for this study is occupied a survey for undergraduate students in K University Results of the survey can be regarded as users needs and can used for fundamental data and an assessment measure in order to develop an academic library operation plan.

• International Journal of Knowledge Content Development & Technology
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• v.7 no.2
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• pp.53-83
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• 2017

This research aims at identifying through literature analysis the extent of past research related to the protection of personal information and privacy of library users. This study was conducted in 3 stages of literature analysis suggested by other researchers, including Powell (2005). First, I found and collected literature related to personal information and library user privacy. Second, I reviewed the collected literature and identified detailed subjects and core concepts. Third, I analyzed the core subjects, main discussion points, and related examples shown in those papers divided into 7 subgroups. I examine library privacy from various angles through literature analysis, and the results of this paper would be useful for establishing library privacy policies and developing guidelines for librarians.

• Journal of Korean Library and Information Science Society
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• v.21
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• pp.1-55
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• 1994

The present survey aimed at analyzing factors influencing the development of the university library collection, with the special reference to the case of the Education Collection of the Pusan National University Library. For this, the present researchers have identified two areas of influencing factors, i.e.., library factors and user factors. Library factors included collection development policy, manpower, materials received as gift and budget. User factors included faculty and students. For analyzing the factors, the present researchers have relied on qualitative research techniques, using heavily documents produced within the case library, interviews librarians, faculty and students, and observation.

• Journal of the Korean Society for Library and Information Science
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• v.58 no.1
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• pp.151-179
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• 2024

This study aimed to discuss the utilization of a makerspace regarding 3D printers in a children's library by conducting co-design sessions targeting the end-users, children. To achieve this, a program utilizing a 3D printer was conducted for seven children at the Seoul Children's Library, followed by interviews with both the children and their parents. The results revealed several key findings: First, during the design sessions, participating children showed interest in the physical realization of ideas through the use of a 3D printer. Researchers adjusted their level of intervention based on each child's tendency, playing a supportive role. Second, children became aware of various limitations associated with 3D printers and public library makerspace. Third, the rapport between children and researchers positively influenced the design sessions, driven by the active communication of children. This study suggests a reevaluation of the value and necessity of library makerspace from the perspective of user autonomy and creativity and emphasizes the need to closely understand the end user's requirements in establishing operational strategies for library makerspace.

• Journal of Korean Library and Information Science Society
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• v.49 no.2
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• pp.357-388
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• 2018

This study aims to analyze library user and circulation status based on the bigdata logs to identify characteristics by user group and propose methods for efficient management of library. The logs to be analyzed consist of user information, circulation information, service usage information registered at the National Library of Korea, Sejong. The user information logs contain 107,369 age data, 106,918 gender data, 106,838 residential data. The circulation information logs contain 536,083 circulation user data, 6,509,369 circulation count data, and the service usage information logs contain 82,813 data. For the analysis of characteristics by user group, the data were used for analyzing user status by age, gender, residence and circulation status by year, month, day. In addition, this study conducts FGI(Focus Group Interview) and linkage analysis with external data to identify factors for analysis results. Based on analysis results, improvement methods for helping library make effective decision-making were proposed. This study analyze empirically user and circulation status based on bigdata logs, and it has significance for being different form proceeding researches with less analysis data.

• Journal of the Korean Institute of Educational Facilities
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• v.27 no.5
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• pp.3-12
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• 2020

The purpose of this study is to suggest some interior design directions for university library in the circumstances of rapid change of user's demand for the library. In order to extract some ideas about designing the library, I analyzed the libraries of UC Berkeley which has tried to transform the existing condition of the building for satisfying user's new needs. Informations of compositions, layouts of furnitures and book shelves, environmental conditions of 25 branch libraries of UC Berkeley, and spatial behavior patterns in libraries were surveyed and analyzed to get insights to design a new model of library buildings. The interesting phenomena got from the survey is that most of the library users used their own laptop computer in the library regardless of environmental conditions of the library or book types. In conclusion, as the library is changing to the place of studying, not of reading books, four design directions for the library are suggested in this research as like these; 1) Establishing a Regulation Free Environment for a user, 2) Enhancing the Aura of Books as an Interior Design Element, 3) Supplying Personalized Spatial Characters, and 4) Providing an Impactful Space.

• Korean Institute of Interior Design Journal
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• v.23 no.4
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• pp.240-247
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• 2014

This study is aimed to examine the characteristics of library space, in which user experiences and social networking are central in its design. Today, a library is a place to provide diverse accesses and experiences to information networks, where various individuals and user groups come and share mutual understanding and experiences. Library users developed social ties and a sense of community through library experiences. As a multipurpose space of a community, a library has the characteristics of urban public space like sidewalks and plazas. The eight case studies of libraries are analyzed from the viewpoint of each factor of library experience, including landscape, sidewalk, and plaza experience. The study drew its conclusions as follows. First, a library is a regional landmark for the users. Thus, it tends to be designed to allow transparency on its surface which introduces inner and outer landscape into the inside of the building. Second, the users experience a library similarly as they experience an urban street where they interface, browse, and interact with people and information. As they interact and share experiences, they develop solidarity and social ties among them. A library is designed to preserve continuity to adjacent streets, which increases accessibility to the building and hosts street activities into the building. Third, a library today is designed to be a flexible open space with information networking as well as community networking which allows library users diverse activities within it. For example, a multipurpose grand stairs in the middle of the main circulation of a building allows the users diverse activities. A large open stack with reading areas gives the users the feeling of an urban plaza where they can move vertically and horizontally. In conclusion, all findings of this study imply a user-oriented design for a library building.

• Journal of the Korean Society for Library and Information Science
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• v.48 no.3
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• pp.431-458
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• 2014

This research looked into both meaning and value of library catalog through the information behavior of user and suggested a plan to improve the quality and search functions, which are reflected the users' information needs and search behavior. U-CAT, a experimentally developed with reinforcing the contents and search functions of current library catalogs, was tested with the degree of satisfaction by the sample user group. The test results showed that the user's satisfaction on U-CAT was very high. The result verified that a little change with current library catalogs (to upgrade its quality) could result in a higher satisfaction of user group.