• 제목/요약/키워드: knowledge/information service

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공공부문 정보화사업평가 - 지식경영 측면의 접근 (An Evaluation of Information Systems Services in the Public Sector: Knowledge Management Approach)

  • 임준형;명성준;김재영
    • 지식경영연구
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    • 제18권3호
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    • pp.231-246
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    • 2017
  • As an interest in the efficiency of public sector expenditures has spread across the world, Korea has operated a self-evaluation system for government projects as a part of the performance-based budget system. However, an evaluation system for public information technology project has been criticized for its lack of validity, which stems from the uniformity of performance management. This study draws insight from knowledge management literature in an attempt to address the problems with the extant performance evaluation system in public agencies. To realize benefits from IT investment, an agency needs to develop its own performance management model for information systems projects, with a focus on the interaction of IT and organizational system. The knowledge management-based framework for IT projects was verified through a case study, with which we discussed the applicability of knowledge management to the evaluation of public information systems projects.

Knowledge Transfer Using User-Generated Data within Real-Time Cloud Services

  • Zhang, Jing;Pan, Jianhan;Cai, Zhicheng;Li, Min;Cui, Lin
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • 제14권1호
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    • pp.77-92
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    • 2020
  • When automatic speech recognition (ASR) is provided as a cloud service, it is easy to collect voice and application domain data from users. Harnessing these data will facilitate the provision of more personalized services. In this paper, we demonstrate our transfer learning-based knowledge service that built with the user-generated data collected through our novel system that deliveries personalized ASR service. First, we discuss the motivation, challenges, and prospects of building up such a knowledge-based service-oriented system. Second, we present a Quadruple Transfer Learning (QTL) method that can learn a classification model from a source domain and transfer it to a target domain. Third, we provide an overview architecture of our novel system that collects voice data from mobile users, labels the data via crowdsourcing, utilises these collected user-generated data to train different machine learning models, and delivers the personalised real-time cloud services. Finally, we use the E-Book data collected from our system to train classification models and apply them in the smart TV domain, and the experimental results show that our QTL method is effective in two classification tasks, which confirms that the knowledge transfer provides a value-added service for the upper-layer mobile applications in different domains.

향상된 지능형 테이블 검색 시스템의 개발 (Development of Advanced Intelligent Table Search System)

  • 한기준;김성찬;잉리우
    • 한국정보과학회:학술대회논문집
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    • 한국정보과학회 2012년도 한국컴퓨터종합학술대회논문집 Vol.39 No.1(B)
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    • pp.405-407
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    • 2012
  • 학술 문서 내에서 테이블은 실험 결과, 정의, 요약하는 정보들을 함축하여 사용자에게 제공하는 역할을 한다. 즉 이러한 테이블을 학술 문서 내에서 탐색, 추출하여 검색에 이용하는 것은 학술 문서의 이해를 돕는 것과 더불어 학술 문서를 사용자가 직접 작성할 때에도 비슷한 형태의 테이블을 참조하여 형식에 맞는 테이블을 작성하는 데에 도움을 준다. 따라서 본 연구는 이러한 다양한 목적의 테이블 검색을 지원하기 위하여 문서로부터 자동으로 적합한 키워드를 추출하고 이를 통하여 문서와 유사한 테이블, 문서 내 테이블과 유사한 형식의 테이블을 검색하는 데 적합한 새로운 지능형 테이블 검색 시스템을 제안하며 이를 통해 기존에 존재하는 테이블 검색 시스템 알고리즘들과 성능 비교를 통해 향후 테이블 기반 검색 시스템 발전 가능성을 제시한다.

Word Spell: 외국어 학습자를 위한 단어 학습 방안, 연상 및 연음 효과를 중심으로 (Word Spell: Associative-Phonological learning method for Second Language Learner)

  • 문성원;홍원의;권가진
    • 한국정보처리학회:학술대회논문집
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    • 한국정보처리학회 2014년도 춘계학술발표대회
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    • pp.988-991
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    • 2014
  • 본 논문에서는 영어를 외국어로써 학습하는 한국인 학습자를 대상으로 한 새로운 영어 단어 학습 기법을 소개하고, 그 효용을 검증한다. 외국어 학습자에게는 외국어 단어를 외우는 절차가 중요한 이슈이기 때문에 영어단어 암기 효율을 높이기 위한 방법이 다수 제시되어 왔는데, 본 실험에서는 기존에 효과를 검증받은 방식과의 성능비교를 통한 검증을 시도한다. 실험 결과로부터 학습자가 새로 암기한 단어에 대하여 시간 지연에 따른 망각 정도가 기존 방식에서 제시하는 방법을 따랐을 때보다 적음을 보였다.

스마트 서비스: 개인의 앱스토어 사용의도에 영향을 주는 요인과 가치의 조절효과 (Smart Service: Determinants Influencing Individual users' Intention to Adopt AppStore and the Moderating Effect of Value)

  • 김근아;송영미;김상현
    • 한국정보시스템학회지:정보시스템연구
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    • 제19권3호
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    • pp.181-208
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    • 2010
  • As knowledge-based society comes to the fore, sharing knowledge becomes a hot issue. Among various types of knowledge, a significance of software(applications) and contents is a huge in a current society. Moreover, along with appearance of smartphone, for instance iPhone, Application Store(also known as AppStore) utilized as a common gateway for sharing software and contents, brings a big interest for many users and developers. However, prior research to understand users' behavior on AppStore has been a scant. Therefore, the main purpose of this study is to investigate the impact of key smart service environmental factors on AppStore in order to empirically explain users' psychological feelings of intention to use AppStore. Based on a well-known technology adoption model, TAM, the study incorporates three main characteristics(user, society, and service) with six constructs(Innovation, Enjoyment, Subjective Norm, Information Level, Content variety, and Cost), influencing perceived usefulness, which then affects users' intention to use AppStore. Results provide evidence that support the tested hypotheses. The implications of the findings suggest a new theoretical work for future AppStore research and offers suggestions that the researchers and practitioners of AppStore should consider regarding the development of application and contents.

A Knowledge Workers Acquisition Problem under Expanding and Volatile Demand: An Application of the Korean Information Security Service Industry

  • Park, Hyun-Min;Lim, Dae-Eun;Kim, Tae-Sung;Kim, Kil-Hwan;Kim, Soo-Hyun
    • Management Science and Financial Engineering
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    • 제17권1호
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    • pp.45-63
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    • 2011
  • The aim of this paper is to consider the process of supplying trained workers with knowledge and skills for upcoming business opportunities and the process of training apprentices to be prepared to meet future demands in an IT service firm. As the demand for new workers fluctuates, a firm should employ a buffer workforce such as apprentices or interns. However, as a result of rapid business development, the capacity of the buffer may be exceeded, thus requiring the company to recruit skilled workers from outside the firm. Therefore, it is important for a firm to map out a strategy for manpower planning so as to fulfill the demands of new business and minimize the operation costs related to training apprentices and recruiting experienced workers. First, this paper analyzes the supply and demand of workers for the IT service in a knowledge-intensive field. It then presents optimal human resource planning strategies via the familiar method of stochastic process. Also, we illustrate that our model is applied to the human resource planning of an information security service firm in South Korea.

정보기술 활용수준, 사회적 자본이 지식경영과 조직성과에 미치는 영향분석: 인천국제공항 사례를 중심으로 (A Study on the Effects of IT Utilization Level and Social Capital on Knowledge Management, Management Performance: Focusing on Incheon International Airport)

  • 심윤태;박상범
    • 산경연구논집
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    • 제9권11호
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    • pp.77-91
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    • 2018
  • Purpose - In this research, we investigate the relationship between the level of information technology utilization, social capital and knowledge management, organization performance. For information and knowledge management, participants' certain level of information technology utilization is required and connections among participants are necessary for performing and for synergy effects. Research design, data, and methodology - Reflecting on these, we empirically analyze the effects of participant's information technology utilization level and social capital on knowledge management and organization achievement for the case of Incheon International Airport. Questionnaire is distributed to the airport employees and collected 221 samples for analyzing. SPSS and AMOS statistic programs are used for analysis. Factor analysis, Credibility adaptability, path analysis, hypotheses are verified. Results - The study research shows as follow. First, the level of IT utilization does affect social capital but does not affect knowledge management. Second, social capital affects both knowledge management and organization achievement. To investigate more about the relationship between the level of IT utilization and knowledge management, we analyzed the control effects of personal characteristics, and findings are, first, employees with longer time service recognize the importance that the level of IT use and knowledge management affect organization achievement more seriously than employees with shorter time service do. Second, employees with shorter time service and younger employees have relatively lesser social capital and participate in knowledge management passively. Third, higher position employees think that the level of IT utilization affects knowledge management while lower position employees do not. Conclusions - The level of IT utilization affects social capital, and social capital affects knowledge management and organization achievement. These results suggest that the level of IT utilization is very important to both organization and each employee. So providing related training and education opportunities or incentives to induce employees to make efforts for higher level of IT utilization and thus to participate in knowledge management more actively is necessary. The level of IT utilization affects social capital which airport employees lack. The one of study results indicates the importance of social capital and for higher competitiveness of the airport social capital should be increased.

도서관/박물관 협력체제 모형 개발에 관한 연구 (A Study on Model Development of Cooperation System for Library & Museum)

  • 박재용;조윤희
    • 한국문헌정보학회지
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    • 제38권2호
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    • pp.315-333
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    • 2004
  • 최근 지식정보자원의 급증과 정보통신기술의 발달은 오랫동안 지식과 정보자원을 독자적으로 수집하여 서비스를 제공해 온 도서관과 박물관에 많은 영향을 미치고 있다. 이에 하나의 도서관이나 박물관이 이용자들이 원하는 지식자원을 충분히 확보하고 제공할 수 있는 물리적 자족이 불가능하다는 인식에서 출발하여 다양한 유형으로 협력을 시작하고, 국제적 체제로 도서관, 박물관, 아카이브 등 문화유산기관 간 풍부한 협력체제를 구축하고 있다. 본 연구에서는 도서관과 박물관의 협력체제 구축을 위한 모형으로 자율방임형 상호교환 모형, 분산형 상호서비스 모형, 집중형 서비스센터 모형, 혼합형 공동관리 모형을 제시하고 향후 발전방안을 제시하였다.

병원 헬스케어 서비스 혁신: ICT 조직기능 연관성 (ICT Relatedness)에 기반한 상호작용과 지식공유 (Hospital Healthcare Service Innovation: Interaction and Knowledge Sharing based on ICT Relatedness)

  • 김찬영;이강덕;김용진
    • 경영정보학연구
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    • 제17권1호
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    • pp.19-47
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    • 2015
  • 본 연구의 목적은 병원 헬스케어 서비스 분야에서 ICT 조직기능 연관성(Information and Communication Technology Relatedness)과 조직환경이 의료진간 또는 의료진과 환자간 상호작용과 지식공유에 어떻게 영향을 미치며, 지식공유는 의료 서비스 혁신, 그리고 서비스 혁신은 서비스성과에 어떻게 영향을 미치는지를 구조화된 모델을 통해 연구하는 것이다. 자원준거관점(Resource based view), 적합구조화이론(Adaptive Structuration Theory), 그리고 서비스 혁신이론을 기반으로 헬스케어 서비스 시스템에서 성과에 영향을 미치는 주요요인으로 ICT 조직기능 연관성, 구성원간의 상호작용과 지식공유를 설정했고, 성과요인으로는 서비스 혁신과 서비스 성과를 설정였다. 모델의 검증을 위해 병원에서 종사하는 의료직, 기능직, 사무직 종사자들을 대상으로 설문을 실시하여 분석하였다. 모델 검증 결과, 모든 가설들은 유의미하게 성과창출에 긍정적인 영향을 주는 것으로 밝혀졌다. 구조화된 조직환경과 ICT 조직기능 연관성은 서비스 조직구성원 및 환자들의 행위에 영향을 주어 상호작용 및 지식공유를 촉진하고, 병원 헬스케어 서비스의 혁신과 성과에 영향을 미치는 중요한 요소임을 시사하고 있다.

도서관 공간의 지식정보 구성 및 전달 특성에 관한 연구 (A Study on Characteristics of Knowledge Information Construction & Transfer in the Library Space)

  • 황미영
    • 한국실내디자인학회논문집
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    • 제22권2호
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    • pp.220-229
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    • 2013
  • Recently, the volume of knowledge information in the form of electronic media is quickly increasing in the library field along with the advancement of electronic communication technology. Libraries have both printed data and electronic data and are faced with the issue of corresponding with the access and use of knowledge information in terms of the space. This study is for building the layout of a sustainable knowledge information space based on the view that the library is the official infrastructure of the knowledge information based society. It is intended to analyze the meaning of knowledge information in the modern society, characteristics in the spatial organization and the transmission of knowledge information. The goal of this study is to understand and forecast the spatial structure where users access knowledge information and exchange with one another and developing the direction and guidelines for the spatial plan that today's libraries prefer through this analysis. For this, this study firstly prepared the base for the research on library space which can be considered as the physical realization of such concepts, through the theoretical review about the knowledge information and social concepts as well as characteristics of modern society. Also, it seized the characteristics in the transmission of knowledge information by conducting a structural analysis of the information service such as knowledge information and space, space and information media, space and space through the cases of 10 public libraries. The analysis resulted in basic data including the system of organizing knowledge information, system of knowledge information transferring elements and structure, and layout pattern of each library. These results are deemed meaningful for the promotion of communication with the user through the exchange, creation, and experience of knowledge information, the social role of today's public library.