• Asian Pacific Journal of Cancer Prevention
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• 제16권8호
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• pp.3203-3211
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• 2015

This study identified the actual conditions for safe anticancer drug management among nurses and the relationship between level of awareness and performance of anticancer drug safety regulations in terms of preparation, administration, and disposal. The respondents were 236 nurses working with chemotherapy in wards and outpatient clinics in five hospitals in and near Seoul. Safety regulations provided for the anticancer drug the Occupational Safety Health Administration (OSHA, 1999), as modified for an earlier study, were used. The results showed that the level of awareness and performance on the anticancer drug safety regulations indicate their preparation ($3.38{\pm}0.55$, $2.38{\pm}0.98$), administration ($3.52{\pm}0.46$, $3.17{\pm}0.70$), general handling and disposal ($3.33{\pm}0.54$, $2.42{\pm}0.90$) on a scale 0 to 5. Also, there were significant differences in job positions, work experience, type of preparation, and continuing education and a positive relationship between the level of awareness and nursing performance. Thus, nurses should receive continuing education on the handling of anticancer drugs to improve the level of performance following safety regulations.

• 한국학교보건학회지
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• 제16권2호
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• pp.125-134
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• 2003

Purposes of this study were 1) to identify the level of role expectation and role performance for school health educators as elementary school students recognize and to compare them, and 2) to examine differences in the role expectation and performance by characteristics of students and educators. Subjects of the study were 1,433 6th grade students at 37 elementary schools in Busan. The data were collected by a structured self-administered questionnaire, measuring role expectation and performance that students recognize. The data were analyzed with descriptive statistics, t-test, and ANOVA by SPSS program. The results were summarized as follows. 1. Students' level of recognizing the role expectation was high(M=4.08) and level of the role performance was moderate to high(M=3.50) within range of 1 to 5. The students recognized role expectation greater than role performance. 2. The students' point of view for role expectation and performance for school health educators were related to several characteristics of students and school health educators. Students' levels of recognizing the role expectation and performance were higher when students were male, healthy, their academic performance was high, their level of satisfaction with their school life was high, and their level of satisfaction with using school health office was high. With characteristics of School health educators, students' level of appreciating the role expectation was higher when educators were of an older age and had a long career, and when they were fairly satisfied with their job as an educator. Students' level of recognizing the role performance was higher when educators were of a younger age, and had a small number of students at school. This indicates that there exists role conflict on students and implies that the conflict needs to be mediated, and desirable solutions to address the conflict need to be developed by school health educators.

• 보건행정학회지
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• 제8권2호
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• pp.58-75
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• 1998

The hospital is characterized by it's remarkable labor industry and human resources input by unit. Recently, the administrative personnel are recognized as important staff to provide a hospital guidance to consumer and also easiness for consumer's visit to hospital. The objectives of this study is to find the performance of the administrative personnel in hospitals. The unit of analysis is the hospitals and data was collected form 144 staffs in 5 hospitals. Self administered questionnaire was given to analyze the general characteristics of staft such as age, sex, education, experience, and performance level in terms of frequency, ability, necessity of tasks. The major findings are as follows: 1. The 5 major tasks such as general affairs, insurance related affairs, hospital statistics, admission/discharge, and analysis of treatment cost were analyzed. Performance level of these tasks were not showed consistent level. It means that the same task was showed both high level performance and low level one. 2. The higher rates of performance level, ability and necessity were found, below 29 years of age, junior college graduates and university hospital than that of general one. 3. Factors mostly affected to performances were found as characteristics of hospital, age and education. 4. Concerning the various manpower management, On the job training, incentive mechanism and colose relationship among units were somewhat lack. In conclusion, most responded administrative personnel have performed actively in dealing with their tasks. however, the performance level and ability of the same task were showed differently, it means that such routine works were not standardized. Therefore, standardization and specification of tasks should be developed to strength the performance. Finally, this study is the first attempt to find out the performance of the administrative staffs and the study results imply that further study could be neeed to promote the performance of administrative personnel efficiently and effectively.

• 한국콘텐츠학회논문지
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• 제17권3호
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• pp.261-273
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• 2017

본 연구의 목적은 간호사들의 공감수준을 측정하고, 공감수준이 그들의 삶의 만족도와 직무만족도에 미치는 영향을 알아보는 것이다. 공감수준, 삶의 만족도 그리고 직무만족도의 세 가지 요인들로 구성된 설문지를 부산지역 소재 병원에서 근무하는 간호사 150명에게 실시하였다. 간호사는 근무형태에 따라 교대근무 간호사와 비교대근무 간호사로 구분하여, 총 150개 중 144개의 설문지를 사용하여 IBM SPSS Statistics 21로 분석하였다. 교대근무 간호사는 공감수준이 높을수록 직무만족도가 높았고, 비교대근무 간호사는 공감수준이 높을수록 삶의 만족도가 높았다. 흥미롭게도, 공감수준은 교대근무 간호사의 직무만족도에 긍정적인 영향을 미쳤고(${\beta}=.282$, p=.006), 비교대근무 간호사에게는 삶의 만족도에 긍정적인 영향을 미쳤다(${\beta}=.252$, p=.048). 본 연구 결과, 간호사의 공감수준은 간호사의 삶의 만족도와 직무 만족도에 긍정적으로 영향을 주었다. 간호사의 공감 부족은 환자와의 갈등을 일으킨다는 사실에서 보듯이, 간호사의 직무수행을 향상시키기 위해서는 간호사의 삶의 만족도와 직무만족도에 있어 공감의 중요한 역할을 이해하려는 새로운 관점이 필요하다.

• 유통과학연구
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• 제14권5호
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• pp.91-96
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• 2016

Purpose - Although various studies have been conducted on the stress of service employees, there are still lack of studies regarding job stress and job satisfaction of call center workers. Especially there are quite few studies on the job stress according to employment type. This study focused on job stress and job satisfaction for call center employees and the correlation between the two factors and aimed to provide basic materials for seeking for the plans to reduce job stress and improve job satisfaction. Research design, data, and methodology - Frequency, percentage, and mean value were calculated through descriptive statistics in order to find out demographic characteristics, level of job stress, and job satisfaction. Differences in job stress according to employment type were calculated by using one-way ANOVA. Correlation between job stress and job satisfaction were identified through empirical analysis with Pearson's correlation coefficient. 150 materials were used for final analysis. The collected materials were analyzed to get statistics by using SPSS 20. Results - First, as for the job stress of call center workers, overall mean value was 2.54 in 4-point scales. Among the six sub-factors, job demands had the highest score, which was 2.67. Second, as for the job stress according to employment type, others showed higher score than mean value followed by contract job and full-time job in that order, in terms of job insecurity and organizational system. In terms of inappropriate remuneration, contract job showed higher score than mean value followed by others and full-time job. Third, as for the satisfaction with job, the mean value was 2.37 in 4-point scale and "very much satisfied" was only 3.3%. Lastly, in terms of job stress and job satisfaction, all sub-factors except for job demands showed significant correlation. The more job stress increased, the more job satisfaction decreased. Conclusions - First, as a result of analyzing job stress according to the employment type of call center workers, job stress increased more when the employment type was not full-time. Therefore, it was assumed that self-rescue efforts should be followed for effective employment management of call center business where contract employment takes most part as well as efforts to transfer them to full-time job. Second, decrease in job satisfaction of call center workers may affect the performance of an organization as well as service quality of the company providing the service. Therefore, various supports are required to decrease job stress and increase job satisfaction for call center workers through the expansion of rest area or break time. Third, I could recognize that there were lack of academic research on call center business in the whole service industry. Therefore, further research should be conducted more actively in the future. In particular, this study has special significance in the aspect that there were few studies on the job stress of call center workers according to employment type.

• 중소기업연구
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• 제43권1호
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• pp.35-50
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• 2021

코로나19 위기로 인해 청년 일자리 문제는 더욱 심각해 지고 있는 상황에서 청년구직자가 일하고 싶은 우수한 중소기업을 쉽고 편리하게 찾을 수 있는 '참 좋은 일자리 플랫폼'이 제안되었다. 본 연구는 청년 구직자의 선호 일자리를 파악하고 중소기업 스스로가 평가하는 '좋은 일자리' 자가평가모형을 개발하여 실제로 이 플랫폼에 적용하였다. 이 과정에서 구직자 관점의 좋은 일자리 특성을 연봉수준, 성과보상, 근무환경, 기업건전성, 조직문화 관점에서 컨조인트 분석을 통해 파악하고, 산·학·연 전문가 대상으로 AHP 분석을 통해 세부 평가항목 13개의 중요도를 확인하였다. 본 연구의 자가평가 모형은 중소기업 환경을 청년구직자가 선호하는 일자리로 변화시키는 인식개선의 도구로 일자리 문제를 비용 중심적인 지원 중심에서 질적 체질을 개선하는 계기로 만들 수 있을 것이다.

• Journal of Information Technology Applications and Management
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• 제27권3호
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• pp.55-68
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• 2020

Recently, organizational workers are complaining of stress due to excessive connection on SNS and are claiming the right to disconnect. If these claims are not properly managed, organizational performance may deteriorate. Therefore, organizations need to approach the issue of the right to disconnect carefully. This study examined the effects of work connection at office, IT hyper-connected environments, and work connection at home on the right to disconnect, and analyzed the effect of this perception on job satisfaction, and then analyzed gender differences in these effects. The research results are as follows. First, it was found that the work connection at office lowered the right to disconnect. Second, the deeper IT hyper-connected environment, the higher the right to disconnect. Third, it was found that the work connection at home raises the right to disconnect. Fourth, it was found that the right to disconnect increases job satisfaction to a certain extent, but lowers job satisfaction when it exceeds the appropriate line. Fifth, in the case of men, the effect of the right to disconnect on job satisfaction has sharply increased and sharply reduced. On the other hand, in women, it gradually increased and then decreased slowly. Considering the results of these studies, organizations need to check the current status and appropriate level of the work connection at home for organizational performance management. Organizations need to formulate organizational management measures that take into account the positive and negative functions of the right to disconnect. And organizations need to come up with management measures that take gender into account.

• 한국콘텐츠학회논문지
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• 제8권6호
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• pp.186-194
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• 2008

본 연구는 병원행정직 종사자의 직무만족과 조직몰입도를 파악하고자 울산과 부산지역의 의료기관 행정직원에게 설문조사를 한 결과 338명이 연구대상자로 선정되었다. 직무만족과(임금요인, 담당직무, 승진, 대인관계요인) 조직몰입은 Like리 5점 척도로 5점(매우 그렇다)부터 1점(매우 그렇지 않다)으로 구성되었다. 자료 분석은 빈도분석, 분산분석(ANOVA), 상관관계와 다중회귀분석을 실시하였다. 그 결과는 다음과 같다. 직무만족도는 의료기사전공, 보건(원무)행정전공, 간호사전공 그리고 고졸 및 기타 전공 순으로 높았다. 조직몰입도는 의료기사전공, 간호사전공, 보건(원무)행정전공, 그리고 고졸 및 기타 전공 순으로 높았다. 직무만족과 조직몰입 변수간의 상관관계는 임금, 담당직무, 승진, 대인, 조직몰입도 모두 뚜렷한 정의 관계로 나타났다.

• 대한지역사회작업치료학회지
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• 제7권3호
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• pp.1-12
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• 2017

목적 : 작업치료사의 임파워먼트가 직무만족, 조직몰입 그리고 이직의도에 미치는지 영향을 파악하여 효율적인 인력관리에 대한 기초자료를 제공하고자 한다. 연구방법 : 전국의 작업치료실에서 근무 중인 작업치료사 103명을 대상으로 임파워먼트, 직무만족, 조직몰입, 이직의도에 대한 설문지를 구글을 이용하여 조사하였다. 결과 : 작업치료사의 지각하는 임파워먼트는 3.52, 직무만족은 3.05, 조직몰입은 3.02, 이직의도는 3.19였다. 일반적 특성에 따른 임파워먼트는 성별, 연령, 교육수준, 근무경력에서 조직몰입은 연령, 교육수준, 환자유형에서 유의한 차이가 있었다. 일반적 특성 중 연령과 교육수준이 임파워먼트와 조직몰입에 통계적으로 유의한 차이가 있었고 임파워먼트는 직무만족, 조직몰입과 양의 상관관계가 있었다. 결론 : 임파워먼트가 작업치료사의 효율적 업무 수행에 있어 중요한 요소인 직무만족, 조직몰입, 이직의도에 영향을 미치는 중요한 변수임을 확인할 수 있었다.

• 한국비블리아학회지
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• 제29권1호
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• pp.153-184
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• 2018

본 연구는 공공도서관 사서의 감정노동수준이 직무만족 및 도서관정보서비스 제공수준에 미치는 영향을 살펴본 것이다. 감정노동수준을 독립변수로, 직무만족과 도서관정보서비스 제공수준을 종속변수로, 조직문화를 조절변수로 설정하였다. 서울시 공공도서관 사서 220명을 무작위로 선정하여 인터넷으로 설문지를 배포하여 수거하였고, SPSS 18.0 프로그램을 활용하여 신뢰도 분석, 상관계수분석, 다중회귀분석, 조절회귀분석을 실시하여 분석하였다. 연구결과 첫째, 공공도서관 사서는 이용자에게 자신의 감정을 표현하는 것을 좋아하지 않고, 실제 감정과는 다르게 더 긍정적으로 표현하고자 함을 알 수 있었다. 둘째, 사서들은 감정노동을 경험하지만, 업무를 수행하는 데 있어 오히려 성취감을 느끼고, 하고 있는 일에 대해 자랑스럽고 기쁘게 생각하게 된다는 것을 알 수 있다. 이는 자신이 하는 일이 전문적인 일이라는 인식이 강하므로, 감정노동을 경험해도 그것을 극복해야 하며, 그렇게 함으로써 직무에 대한 긍지를 가질 수 있다. 셋째, 사서들은 감정노동을 경험하게 되더라도, 합리적인 직무평가가 목표를 가지고 실시되고, 직원들 간의 관계가 좋다면 업무에 있어 성취감을 높일 수 있다. 또한 직원의 평가가 실적위주이더라도, 사서들은 이용자가 그들의 서비스에 만족하고, 그 서비스 수준이 적절하다면, 봉사 정신을 높일 수 있다.