• 제목/요약/키워드: internal service quality

검색결과 354건 처리시간 0.031초

전기전자 기기의 노이즈 패턴 분석에 의한 노이즈 개선 대책 (Noise Improvement Countermeasure by Noise Pattern Analysis for Electrical and Electronic Equipment)

  • 조대훈;이기식
    • 전기학회논문지
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    • 제66권1호
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    • pp.194-202
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    • 2017
  • In this study, we measured and analyzed electrical noise signals present in devices and systems operated in industrial facilities. Based on the analytic findings, we studied the most effective improvement measures for eliminating such noise signals. Leakage current and ground current generate data interferences in communication systems, and therefore we measured leakage current and ground current. We also measured and analyzed electrical noises in power systems to predict noise pathways and interference routes. Furthermore, we proposed the most effective and reliable improvement measures for blocking off various noise signals and safely eliminating them by improving the internal wiring of the facilities and grounding systems. As a final step, we conducted the proposed improvement measures and confirmed that they helped to improve the operations of the device sand systems in service by re-measuring electrical noise signals and comparing them with those measured before the proposed improvement measures were implemented.

국내와 국외브랜드 커피전문점의 서비스품질 비교 (Comparison of Service Quality between Local and Global Coffee Brand Shops)

  • 류시현;이주영;김동건
    • 한국식품영양과학회지
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    • 제40권8호
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    • pp.1164-1171
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    • 2011
  • 본 연구는 대전지역에 위치한 국내 및 국외브랜드 커피전문점을 이용하는 고객을 대상으로 커피전문점의 서비스품질을 평가하고, 고객의 개인적 특성 및 브랜드에 따라 서비스품질에 차이가 있는지를 검증하였다. 연구결과를 요약하면 첫째, 브랜드 커피전문점 고객 330명 중 20대가 71.5%로 가장 많았으며, 일주일에 1~2회 이상 커피전문점을 이용하는 고객은 46.7%이었다. 국내브랜드 커피전문점 이용고객은 여성(64.5%)이 남성(35.5%)에 비해 약 1.8배 정도 많았으며, 한 달 수입이 많을수록 국내브랜드에 비해 국외브랜드 커피전문점의 고객비율이 좀 더 높게 나타나 통계적으로 유의한 차이를 보였다(p=0.010). 둘째, 전반적인 서비스품질은 7점 척도에서 4.66으로 보통보다 약간 높은 수준이었다. 요인분석 결과, 4개의 요인이 추출되었고, 각 요인별 평균점수는 '대표성'(5.01), '커피의 관능 및 커피 외 음료의 관능'(4.77), '종사원의 태도'(4.74), '물리적 환경'(4.14) 순이었다. 셋째, 서비스품질 요인 중 '종사원 태도'와 '커피의 관능품질 및 커피 외 음료의 특성' 품질에 대해 수입이 높은 고객일수록 유의적으로 낮게 평가하였다(p=0.019, p=0.032). '물리적 환경' 품질에 대해서는 브랜드 커피전문점을 자주 이용하는 고객일수록 유의적으로 높게 평가하였다(p=0.034). 넷째, 국내와 국외브랜드 커피전문점간의 서비스품질을 비교한 결과, '대표성' 품질은 국외브랜드 커피전문점(5.17)이 국내브랜드 커피전문점(4.78)에 비해 유의적으로 높았다(p=0.003). '종사원의 태도'는 국내브랜드 커피전문점(4.88)이 국외브랜드 커피전문점(4.68)에 비해 유의적으로 높았다(p=0.050). '물리적 환경' 품질은 국내브랜드 커피전문점이, '커피의 관능품질 및 커피 외 음료의 특성'은 국외브랜드 커피전문이 각각 유의적은 아니나 다소 높게 나타났다. 이상의 결과를 통하여 국내브랜드 커피전문점에서는 국외브랜드에 비해 낮은 '대표성' 품질을 제고하기 위해 주 고객층인 20대 여성을 중심으로 브랜드 인지도 증진을 위한 마케팅 활동과 브랜드를 대표할 수 있는 독창적인 음료 및 서브메뉴의 지속적인 개발과 홍보 전략을 수립하는 것이 급선무임을 확인할 수 있었다. 반면 국외브랜드 커피전문점에서는 고객과 상호작용하게 되는 종사원들의 역할 중요성을 인식하고 '종사원 태도' 품질 개선을 위해 내부마케팅 활동에 주력할 필요가 있겠다. 국내 및 국외브랜드 간 경쟁이 심화되고 있는 시점에서 커피전문점 산업의 특성에 따른 서비스품질 속성을 반영하여 개발된 척도인 CoffeeSERV를 이용하여 서비스품질을 측정한 후 비교 분석을 통하여 국내 및 국외브랜드별로 개선이 필요한 서비스품질 요인들을 좀 더 정확하게 규명하고, 그에 따른 마케팅 전략 등 시사점을 제시한 본 연구는 서비스품질 향상을 위한 전략수립 시 기초자료로 활용될 수 있으리라 본다.

전작물 재배를 위해 토양에 혼화처리된 Ethoprophos의 후작물 흡수이행 (Uptake and Translocation of Ethoprophos Mixed with Soil for Cultivation of Preceding Crop into Succeeding Crop)

  • 곽세연;이상협;김효영;신병곤;김장억
    • 한국환경농학회지
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    • 제40권2호
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    • pp.92-98
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    • 2021
  • BACKGROUND: Unintentional residual pesticide in soil derived from preceding crops and the transfer to succeeding crops was considered a critical barrier for positive list system (PLS). Thus, an uncertain risk is predicted for ethoprophos applied at cultivation of preceding crop (Korean cabbage) to succeeding crop (spinach). METHODS AND RESULTS: Ethoprophos was treated on soil following the recommended dose and 5 times dose according to the safe use guidelines for Korean cabbage after seeding. On the 4 days after harvesting of preceding crop, spinach was sowed. The initial residual amounts of ethoprophos on soil (7.081-19.493 mg/kg) were decreased to 3.832-7.218 mg/kg until the harvest of Korean cabbage, and then finally decreased to 0.011-0.079 mg/kg after spinach cultivation. The uptake rates of ethoprophos from soil by Korean cabbage were 0.01-0.03% and distributed to root (0.150-0.903 mg/kg) and shoot (0.021-0.151 mg/kg), respectively. The residual amounts of uptake and translocation from preceding crop cultivated soil to spinach edible part were found to be below LOQ. CONCLUSION: The plant back internal (PBI) for ethoprophos is not recommended during sequential cultivation of leafy vegetables, since the residual amounts of ethoprophos in spinach were less than MRL (0.02 mg/kg).

관상동맥 중재술 후 문제점 및 삶의 질 개선에 관한 침 치료 효과 : 체계적 문헌 고찰 (Clinical Effectiveness of Acupuncture Related to Improvement in Quality of Life and Problems after Percutaneous Coronary Intervention : A Systematic Review)

  • 이지성;박의현;권정남
    • 동의생리병리학회지
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    • 제33권2호
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    • pp.82-88
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    • 2019
  • This systematic review evaluates the clinical effectiveness of acupuncture related to improvement in quality of life and problems after Percutaneous Coronary Intervention(PCI). We searched papers in many databases, including National Discovery for Science Leaders(NDSL), Koreanstudies Information Service System(KISS), Oriental Medicine Advanced Searching Integrated System(OASIS), Research Information Sharing Service(RISS), Public/Publisher MEDLINE(Pubmed), Embase, Cochranelibrary, Chinese Academic Journals(CAJ), Japan Science and Technology Agency(J-STAGE). Initially, 161 studies were found. Of these, 141 studies were excluded following abstract screening. After the remaining 20 papers were scanned, 5 RCTs were selected and analyzed. Among these 5 RCTs, HAMD(Hamilton Rating Scale for Depression) is significantly effective in 1 RCT. In 2 RCTs, LVEF(Left Ventricular Ejection Fraction) is significantly effective. In 2 RCTs, 6MWT(Six-Minute Walk Test) is significantly effective. The review of 5 studies suggests that acupuncture after PCI can be effective in many problems occured after PCI. However, This study couldn't conduct a meta-analysis due to the differences in interventions. Therefore, we hope that systematic reviews with meta-analysis will be published.

척수손상으로 인한 운동 및 감각 기능 손상에 대한 전침의 효과: 체계적 문헌 고찰 및 메타 분석 (Effect of Electroacupuncture on Impairment of Motor and Sensory Functions after Spinal Cord Injury: A Systematic Review and Meta-analysis)

  • 정수은;김규희;박정현;이영훈;박상은;조성우
    • 한방재활의학과학회지
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    • 제32권2호
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    • pp.37-54
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    • 2022
  • Objectives This review investigates the effectiveness of electroacupuncture for impairment of motor and sensory functions after spinal cord injury. Methods The databases used for the search were PubMed, Cochrane Library, EMBASE, China National Knowledge Infrastructure (CNKI), National Digital Science Library (NDSL), Koreanstudies Information Service System (KISS), Research Information Sharing Service (RISS), KMBASE, and Oriental Medicine Advanced Searching Integrated System (OASIS). The literature were searched using a total of 9 domestic and foreign databases. Randomized controlled trials (RCTs) using electroacupuncture as an intervention was selected. The selected studies are analyzed the risk of bias through Cochrane risk-of-bias tool, and meta-analysis was perfomed using RevMan version 5.3 (The Nordic Cochrane Centre, The Cochrane Collaboration, Copenhagen, Denmark). Results A total of 14 RCT studies were selected through 9 domestic and foreign databases, and analyzed. As a result of meta-analysis, when electroacupuncture was performed together with rehabilitation treatment or western drug treatment, it was effective in the recovery of motor and sensory functions of spinal cord injury patients. Conclusions This review suggests that electroacupuncture can be applied as an effective treatment for the recovery of motor and sensory functions of spinal cord injuries. However, there are several limitations, including the small number and heterogeneity of the included studies, as well as their poor methodological quality. Therefore, further, higher-quality studies should be required.

지능형 시뮬레이션 모형을 기반으로 한 정보기술 투자 성과 요인 및 전략 도출에 관한 연구 (A study on the Success Factors and Strategy of Information Technology Investment Based on Intelligent Economic Simulation Modeling)

  • 박도형
    • 지능정보연구
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    • 제19권1호
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    • pp.35-55
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    • 2013
  • 최근 기업 경영에 있어 정보기술의 도입 및 전략적인 활용은 선택이 아닌 필수로 자리잡고 있다. 기업의 전략적인 목표와 정보기술 간의 상호 의존은 기업의 생존 및 성장에 중요한 역할을 하고 있으며, 이에 따라 이미 많은 기업이 지속적으로 정보기술에 투자하고 있다. 정보기술 투자 성과 관련해서는 기업 내부의 요인들과 전략들, 기업외부의 고객까지 여러 가지 복합적인 요소들이 서로 상호작용하고 있기 때문에, 각 요인들을 독립적으로 분리하여 정보기술 투자 성과에 미치는 영향력을 분석하는 것이 쉽지 않다. 이에 본 연구는 기존의 연구들을 바탕으로 정보기술 투자성과에 영향을 줄 수 있는 변수들을 도출하여, 각 변수들의 관계를 수리적인 모델링을 통해 단순화시키고, 시뮬레이션 방법론을 이용하여 각 변수들의 변화에 정보기술 투자 성과는 어떻게 달라지는지를 밝혔다. 본 연구의 결과는 정보기술 투자는 서비스의 품질을 증가시켜 경제학적인 성과들에 간접적으로 영향을 주고, 정보기술 투자와 동시에 소비자 잉여는 증가되지만, 큰 투자비용으로 회사의 이익은 감소하게 된다. 그리고 시간이 지남에 따라 품질 증가에 관한 정보가 고객들 사이에 퍼져 나가게 되므로 최종적으로 기업의 수익을 증가시켜준다. 또한, 정보기술 투자 성과 극대화를 위해서는 회사가 제공하는 서비스와 소비자들의 네트워크 효과 등이 고려되어 정보기술 투자 여부를 결정하고, 회사에 맞는 정보기술 투자 전략을 세워야 함을 시뮬레이션 모형을 통해 확인할 수 있었다. 구체적으로, 한 번에 많은 투자를 할 경우는 단기적인 성과는 클 것으로 기대되나, 장기적으로 좋은 성과가 이뤄지지 않는다. 그러나 정보의 확산 속도가 빠르거나 정보의 장벽이 될 수 있는 정보를 받지 못하는 소비자가 적을 경우 단기에 집중 투자 하는 것이 많은 수요를 얻을 수 있다. 또, 여러 번에 걸쳐 투자하는 경우는 적당한 주기를 가지게 될 경우 장기적으로 큰 성과를 낼 수 있음을 확인할 수 있었다. 본 연구는 경제학 모델링과 시뮬레이션을 결합시켜, 각각의 한계를 모두 극복할 수 있는 방법론을 활용했다는 측면과, 정보기술 투자의 성과를 제품 품질의 매개 효과 모형에 적용하여 정보기술 투자와 기업 성과간의 관계를 보여주었다는 측면, 마지막으로 정보기술 투자 전략 및 정보의 확산 효과를 반영하여 정보기술 투자의 성과를 확인할 수 있다는 측면에서 의의가 있다.

상급종합병원의 4대 중증질환 의료 서비스 품질과 보호받을 권리 및 존엄성 유지에 관한 연구 (A Study on the Quality of Healthcare Services for Four Critical Illnesses and the Maintenance of Right to Protection and Dignity in a Senior General Hospital)

  • 이우진;신민석
    • 품질경영학회지
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    • 제51권4호
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    • pp.531-550
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    • 2023
  • Purpose: The unique nature of life-and-death healthcare services sets them apart from other service industries. While many studies exist on the relationship between healthcare services and customer satisfaction, most of them focus on mildly ill patients, ignoring the differences between critically ill and non-seriously ill patients. This study discusses the actual quality of healthcare services for patients who are facing life-threatening illnesses and are on life support, as well as their right to protection and dignity. Methods: The survey conducted to 149 patients with the four major illnesses: cancer, heart disease, brain disease and rare and incurable disease, those who have experiences with senior general hospitals. Results: The basic statistics of this study are adequate to represent the four major critical illnesses, and the reliability and validity of this study's hypotheses, which were measured by multiple items, were analyzed, and the internal consistency was judged to be high. In addition, it was found that the convergent validity was good and the discriminant validity was also secured. When examining the goodness of fit of the hypotheses, the SRMR, which is the standardized root mean square of residuals that measures the difference between the covariance matrix of the data variables and the theoretical covariance matrix structure of the model, met the optimal criteria. Conclusion: The academic implications of this study are differentiated from other studies by moving away from evaluating the quality of healthcare services for mildly ill patients and focusing on the rights and dignity of patients with life-threatening illnesses in four senior general hospitals. In terms of academic implications, this study enriches the depth of related studies by demonstrating the right to protection and dignity as a factor of patient-centeredness based on physical environment quality, interaction quality, and outcome quality, which are presented as sub-factors of healthcare quality. We found that the three quality factors classified by Brady and Cronin (2001) are optimized for healthcare quality assessment and management, and that the results of patients' interaction quality assessment can be used to provide a comprehensive quality rating for hospitals. Health and human rights are inextricably linked, so assessing the degree to which rights and dignity are protected can be a superior and more comprehensive measurement tool than traditional health level measures for healthcare organizations. Practical implications: Improving the quality of the physical environment and the quality of outcomes is an important challenge for hospital managers who attract patients with life and death conditions, but given the scale and economics of time, money, and human inputs, improving the quality of interactions and defining them as performance indicators in hospital quality management is an efficient way to create maximum value in the short term.

국내에 보고된 한국 한의학의 암치료 임상연구에 대한 계통적 고찰 (Systemic Review of Clinical Studies about Oriental Medical Treatment of Cancer in Korea)

  • 박봉기;이종훈;조종관;신현규;엄석기;유화승
    • 대한한방내과학회지
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    • 제29권4호
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    • pp.1061-1074
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    • 2008
  • Objectives : Recently, the number of cancer patients who use complementary and alternative medicine (CAM), including oriental medicine, are increasing. Also, evidence for efficacy and safety of cancer CAM is reported continuously. This study was designed to evaluate the quality of the published papers for clinical studies about oriental medical cancer treatment in Korea. Methods : We searched for clinical research papers on the websites of the Korean oriental medical society and subsidiary academies, Korean traditional knowledge portal. Koreanstudies information service system (KISS), etc. We used the reference words 'cancer', 'malignant tumor', 'leukemia', 'lymphoma', 'multiple myeloma', 'melanoma', etc, We then chose studies that had been presented between 1991 and 2008 and analyzed them by publication year, design, cancer type, intervention, subject and journal. Results : There were 86 clinical research papers that were published between 1991 and 2008. The number of clinical studies has increased in a time-dependent manner. Case reports and case series studies account for 78% of total clinical research. Studies of lung cancer account for 17%. Studies of cancer-related symptoms of cancer patients account for 38%. Studies of Hang-Am-Dan account for 33%. Studies published in the journal of the Korean Society of Oriental Internal Medicine account for 35%. Conclusion : The clinical research papers about oriental medicine are increasing over time, but most of the studies are retrospective case reports or case series. Well-designed and prospective clinical trials would be recommended to provide more reliable evidence.

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심장판막 치환술 후 한의학적 치료에 대한 체계적 문헌고찰 및 메타분석 (East Asian Traditional Medicine Treatment for Patients after Heart Valve Replacements: A Systematic Review with Meta-Analysis)

  • 안무혁;김지호;신봉진;권정남
    • 대한한방내과학회지
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    • 제43권4호
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    • pp.720-737
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    • 2022
  • Objectives: To compare the effectiveness and safety of East Asian traditional medicine treatments (EATMT) versus conventional management in patients following heart valve replacement surgery. Methods: We searched several databases, including the Korean Studies Information Service System, PubMed, China National Knowledge Infrastructure, and Citation Information by NII. The search range included randomized controlled trials from each first issue until June 27, 2021. Two review authors independently extracted the data. We assessed the risk of systematic errors by evaluating risk domains using the "Risk of bias" tool. Results: We included 5 trials in the review. In the EATMT, the investigators reported significant improvements in reshaping of the heart structure: left ventricular end diastolic diameter (MD -4.43, 95% CI -6.06 to -2.79; 130 participants; 2 studies; high evidence). Comparisons with usual care revealed a significant decrease in gastrointestinal complications rate (OR 0.30, 95% CI 0.20 to 0.47; 503 participants; 2 studies; high evidence). We assessed 4 studies as having a low risk of bias and 1 study as having a high risk of bias. Conclusion: This systematic review suggests that East Asian traditional medicine interventions may be effective in preventing and alleviating complications, but we found evidence of important trade-offs between known benefits and known adverse effects in cardiac dysfunction and inflammation following heart valve replacement. Consequently, additional high-quality studies should be conducted.

파킨슨병 변증 유형 및 지표 분포에 대한 전향적 다기관 관찰연구 프로토콜 (An Observational Multi-Center Study Protocol for Distribution of Pattern Identification and Clinical Index in Parkinson's Disease)

  • 조혜연;권오진;서복남;박성욱;유호룡;장정희
    • 대한한방내과학회지
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    • 제45권1호
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    • pp.1-10
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    • 2024
  • Objectives: This study investigated the pattern identification (PI) and clinical index of Parkinson's disease (PD) for personalized diagnosis and treatment. Methods: This prospective observational multi-center study recruited 100 patients diagnosed with PD from two Korean medicine hospitals. To cluster new subtypes of PD, items on a PI questionnaire (heat and cold, deficiency and excess, visceral PI) were evaluated along with pulse and tongue analysis. Gait analysis was performed and blood and feces molecular signature changes were assessed to explore biomarkers for new subtypes. In addition, unified PD rating scale II and III scores and the European quality of life 5-dimension questionnaire were assessed. Results: The clinical index obtained in this study analyzed the frequency statistics and hierarchical clustering analysis to classify new subtypes based on PI. Moreover, the biomarkers and current status of herbal medicine treatment were analyzed using the new subtypes. The results provide comprehensive data to investigate new subtypes and subtype-based biomarkers for the personalized diagnosis and treatment of PD patients. Ethical approval was obtained from the medical ethics committees of the two Korean medicine hospitals. All amendments to the research protocol were submitted and approved. Conclusions: An objective and standardized diagnostic tool is needed for the personalized treatment of PD by traditional Korean medicine. Therefore, we developed a clinical index as the basis for the PI clinical evaluation of PD. Trial Registration: This trial is registered with the Clinical Research Information Service (CRIS) (KCT0008677)