• Korea Science and Art Forum
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• v.20
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• pp.409-419
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• 2015

Service Design Platform which has been developing under the sponsorship of the Ministry of Knowledge Economy is aimed at facilitating service design consultancy to carry out service design projects smoothly online. In the development process in order to verify and improve the usability of the platform, heuristic evaluations by usability experts along with usability test done by user participation are required. This study was conducted for the purpose of deriving appropriate evaluation areas and detailed evaluation indices prior to carrying out the heuristic evaluation. For the study, first, the concept of the service design platform was identified and the features of its component were analyzed. Second, based on literature study of standards which are related to usability evaluation indices, usability evaluation areas and indices were analyzed. Third, in order to establish and verify evaluation areas and indices which are appropriate for the evaluation, Delphi survey was conducted and its validity was verified. Through this study, evaluation indices with 4 evaluation areas and 45 detailed items were derived. Derived evaluation indices was made in the form of checklist and will be utilized for heuristic evaluation by usability experts.

• Convergence Security Journal
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• v.11 no.6
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• pp.67-72
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• 2011

A system that provides a ubiquitous service is a networked system that has to overcome their circumstances that the service survivability is weak. the survivability of a networked system is defined as an ability of the system that can offer their services without interruption, regardless of whether components comprising the system are under failures, crashes, or physical attacks. This paper presents an approach that end users can obtain a quantitative evaluation of U-service survivability to reflect intended cyber attacks causing the networked system to fall into byzantine failures in addition to the definition of the survivability. In this paper, a Jini system based on wireless local area networks is used as an example for quantitative evaluation of U-service survivability. This paper also presents an continuous time markov chain (CTMC) Model for evaluation of survivability of U-service that a Jini system provides, and an approach to evaluate the survivability of the U-service as a blocking probability that end users can not access U-services.

• International Journal of Highway Engineering
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• v.14 no.3
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• pp.121-130
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• 2012

This study develops the evaluation model which is for assessing on the side of users in expressway service areas. The direction of development on Evaluation Criteria is all about on the side of necessity of service area users, the reflection of current conditions, the construction of total evaluation criteria, and the examination of connecting study with current study. After that, this study examines previous evaluation criterias and researchers will select the primary provision of evaluation through FGI, and they derive the final evaluation criteria throughout the verification of suitability on Evaluation Criteria. Throughout AHP analysis which is a professional survey system of users, researchers derive on the side of facilities, on the side of operations, on the side of environments, and on the side of services in order by the weightings.

• The Korean Journal of Health Service Management
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• v.8 no.1
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• pp.51-64
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• 2014

The purpose of this study was to investigate the relationship among staffing, occupancy rate, upward level change of long-term care need, and evaluation grade of facility. Data were obtained from National Health Insurance Corporation Database. Occupancy rate and evaluation grade were highest in National/public operating facilities, while they were worst in individual operating facilities. The percents of A or B grade in evaluation grade (by newly enforced law) is highest in National/public operating facilities. Multiple regression analysis showed that upward level change of care needs was very weakly associated with the number of doctors. Evaluation grade showed a weak and significant association with occupancy ratey(by old-version law)(r=.20, p<.01), upward level change of care need in group home(r=.23, p<.01) Staffing in facility did not show significantly consistent association with upward level change of care needs, evaluation grade, and occupancy rate.

• Hwankyungkyoyuk
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• v.22 no.3
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• pp.125-135
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• 2009

In this study, we discuss pedagogical content knowledge (PCK) of pre-service environment teachers since PCK is one of the most important professional competencies for teachers. In Republic of Korea, environmental education is taught as an independent subject in middle and high schools. Thus, pedagogical content knowledge (PCK) of environment teachers plays an important role for quality EE at schools. The purpose of this study is to find out the PCK(Pedagogical Content Knowledge) of pre-service environment teachers. Researchers collected and analyzed data from four environmental education department. Study method used a questionnaire for eighty-two pre-service environment teachers. The study results are as follows. Seven part of PCK(Knowledge of Instructional Strategies, Knowledge of Representation, Knowledge of Subject Matter, Knowledge of Evaluation, Knowledge of Students, Knowledge of Curriculum, Knowledge of Environmental Context) exists the significant difference in pre-service environment teachers. The highest part is the Knowledge of Environmental Context and the lowest part is the Knowledge of Evaluation in pre-service teachers. So the curriculum of environmental education department will be changing that emphasize the Knowledge of Evaluation and the Knowledge of Students.

• Journal of the Korean Society for information Management
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• v.23 no.1 s.59
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• pp.41-62
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• 2006

As the research and development(R&D) has become a necessary motive in social development, the importance on the evaluation of the technical information service is also emphasized. Among others, the economical evaluation and the productivity of the technical information service are very complex and complicated as of the information value. Also the technical information service is influenced by its infrastructure. Therefore, the economical evaluation on the productivity of the technical information service requires a more systematic and complex approaches simply to be more objective and rationalized.

• The Journal of The Korea Institute of Intelligent Transport Systems
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• v.6 no.3
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• pp.153-164
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• 2007

Nowaday, in Korea, many u-City projects have been developed as a core business in the new town development project by national or local level of government. However, the new business projects have some problems, such as excessive number of u-services, increased project funds and period, and lower u-services due to lack of u-service evaluation methodologies. Therefore, this paper proposes a new u-service evaluation methodology to solve current problems. The methodology gives an ability to guard general u-service groups for reaching the main goal of the u-City project, and then select alternative u-service groups against being limited by the law and technology in the project year. Besides, as a key variable on performing u-City plans, the complexity between stakeholders is considered in the methodology. Finally, through the Optimal Sequential Method in the methodology, the maximum value of u-service group is obtained as a optimal service group of u-City.

• Journal of the Korean Society of Clothing and Textiles
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• v.25 no.6
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• pp.1155-1166
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• 2001

The purposes of this research were 1) to identify shopping orientation according to customer's personality type, 2) to examine perceived importance of service and satisfaction of service related to customer's personality type, 3) to find the relationships of evaluation of salesperson's service and re-purchase intention in each of customer's personality types. The data were collected via self-administered questionnaires from 434 female formal wear shoppers. and were analyzed by frequency, factor analysis, ANOVA, Chi-square test, and multiple regression analysis. The results of this study were as follows: Shopping orientations varied according to customer's personality type. E type had stronger Hedonic/self-confidence than I type, F type had higher Depending decision making than T type and P type had higher Quick decision making than J type. And service items satisfied the customers with a certain personality type. E type was satisfied with timely and proper A/S, not forcing to purchase and trustful behavior of salesperson more than I Type was. And also with expertise, individualized care, polite attitude, and merchandising promotion. N type was satisfied with individualized care more than S type was. A service evaluation criterion affected the re-purchase intention for a customer with a certain personality type. Customer's convenience in E. I. S, N, T, F, J types had a significant effect on re-purchase intention. And Expertise/ care in E, N, T, J types had a positive effect on re-purchase intention. also Politeness in E, I, S, N, T, J, P types did. But in only E type, Merchandising promotion affected re-purchase intention.

• Journal of the Korea Safety Management & Science
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• v.10 no.4
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• pp.209-218
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• 2008

The growth in services has focused issues of service quality both for commercial enterprises and across a range of public services and government institutions. The education sector, in particular, has undergone radical change to meet the needs of its varied constituents. This paper examines key issues in internal service, customer satisfaction, service quality, relational commitment as they apply in one particular education sector. The purpose of this study is to analyze effect of internal service on customer satisfaction, educational service quality. First, In the dimension of internal service, many factors affect internal customer's evaluation for overall satisfaction. They are categorized as five factors; tangibles, reliability, responsiveness, assurance, empathy. The results of this study supported the proposed conceptual framework overall. Therefore, we identified that internal service quality is the antecedent of an internal customer satisfaction, and the consequent variables of an internal customer satisfaction are educational service quality, external customer satisfaction. The major findings of this study are summarized as follows. First, some factors(tangibles, reliability, responsiveness, assurance, empathy) affected positively internal customer satisfaction. Second, external service quality affected positively educational service quality, external satisfaction. In other words, the more internal customers have experienced internal service, the higher internal service quality deliver educational service quality.

• International Journal of Computer Science & Network Security
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• v.22 no.8
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• pp.35-44
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• 2022

The Internet is extremely important to accomplish numerous items, from education to businesses and entertainment. Therefore, the quality of its performance must be efficient. Nowadays, there is a lack of information available for users to choose a suitable Internet service. What information is available might be insufficient, inaccurate, or regularly updated. Accordingly, there is a need to develop an electronic system that enables users to evaluate their current Internet service subscription. Several factors are used as evaluation criteria in the system that affect users' decisions. In this paper, a prototype of a design science research project is proposed to address a few objectives. First, it can help Internet service users in Saudi Arabia to make the best decision for themselves regarding Internet services subscriptions. Second, it can assist the Saudi government to seek one of the 2030 vision goals: the digital transformation that depends on having a good Internet connection. The proposed solution is a promising one that would help Internet service users to make the best decision for themselves and choose the best Internet service that fits their needs. A qualitative method has been used to evaluate the efficiency and the utility of the proposed system prototype. The results showed the extent of participants' acceptance of the Internet Service Evaluation System.