• Journal of the Korea Institute of Military Science and Technology
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• v.21 no.4
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• pp.541-550
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• 2018

The works of preparing for missile flight test are becoming more complicated. To reduce the amount of waste time along with the complexity of the task, systematic analysis of waste factors should be performed before performing process improvement. The waste factors for missile flight test are first defined using lean-based waste factors. The improvement priorities for the defined waste factors are surveyed. For reliable analysis, AHP is used in questionnaire analysis instead of the existing method with large error. Then weighting and priority for waste factors for level 1 and Level 2 are suggested. Through AHP, we could derive reliable improvement priorities for waste factors. It is analyzed that the biggest cause of waste factors is waiting time and identified as the first item to be considered when establishing improvement plan. In addition, suggestions for improvement measures of waste factors are presented through brainstorming method. Reliable results will be an important factor in process redesign for missile flight test works.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.42 no.3
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• pp.176-183
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• 2019

The environmental changes in the Korean cosmetic medical service industry in the $21^{st}$ century are forming intense competition among medical institutions due to the quantitative expansion of its market. For stable growth of the cosmetic medical service industry, continuous quality improvement is necessary based on empirical research on the quality of cosmetic medical services rather than external expansion. The purpose of this study is to classify the quality attributes of cosmetic medical service using Kano model and to derive the degree of satisfaction and dissatisfaction of each quality attributes through Customer Satisfaction Coefficient (CSC). Through this, the study identified strategic priorities and suggested specific step-by-step approaches and quality improvement priorities that can increase customer satisfaction using the Potential Customer Satisfaction Improvement Index (PCSI Index). Based on SERVPERF, this study used measurement tools consisting of five dimensions : tangibles, reliability, responsiveness, assurance, and empathy. In addition, it was used of measurement items reconstructed into positive, negative, and satisfaction questions for Kano model analysis, CSC analysis, and PCSI Index analysis. A total of 300 medical consumers who experienced cosmetic medical services for the past one year in medical institutions such as plastic surgery and dermatology were collected with convenient sampling. As a result, urgent items for improving the quality of service using the PCSI Index, 'Consideration for customer benefits' in empathy category was followed by 'Immediate help' and 'Sincere response' in responsiveness category, and 'Understanding customer needs' in empathy category, respectively. That is, it is required to improve human service quality attributes such as empathy and responsiveness rather than physical service quality attributes. This study contributes practically in that it provides specific and discriminatory approaches to improve customer satisfaction on cosmetic medical service quality and suggests improvement priorities.

• The Journal of Industrial Distribution & Business
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• v.10 no.7
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• pp.71-82
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• 2019

Purpose - This study aims to identify the priorities of medical service quality improvement by customer satisfaction characteristics and potential customer satisfaction improvement (PCSI) index based on the dualistic quality classification of Kano Model (1984) for Comprehensive Health Screeening Center in General Hospitals and Centers only for Comprehensive Health Screening and suggest a direction for future improvement. Research design, data, and methodology - Through advanced research on health screening medical service quality, this study set four service quality factors, including tangible, human, process and supportive factors, and 39 measurement items. Based on these items, the study used 117 questions, which consist of dualistic quality factors, customer satisfaction coefficients, positive and negative questions for PCSI index and questions for current satisfaction. 300 effective samples were collected for adults in their 20s who experienced health screening service in Seoul, Gyeonggi-do and Incheon within the past two years. Collected data were input in the quality evaluation duality table to categorize quality factors and calculate customer satisfaction coefficients by Timko(1993). The study also analyzed PCSI index in comparison with current satisfaction and identified priorities in quality improvement. Results - It was found that the most urgent factors to improve the quality in both groups were adequate waiting hours and emergency response for complications, which are process factors classified as unitary quality. It is urgently needed to improve the quality as the PCSI index was high in supportive factors (complaint response team) as attractive quality in Comprehensive Health Screening Center in General Hospitals and in process factors (prevention of infection) as unitary quality in Centers only for Comprehensive Health Screening. As the PCSI index was low in space use as a tangible factor, it was found that the current level can be maintained instead of improvement. Conclusions - To improve the health screening medical service quality, it is required to focus on process factors (adequate waiting hours, emergency response for complications, prevention of infection) and supportive factors (complaint response team) among service qualities perceived by users. It is proposed to ensure continuous efforts to manage and reinforce priorities as a direction for future improvement in health screening service.

• The Journal of the Korea Contents Association
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• v.16 no.9
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• pp.149-159
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• 2016

As a way to improve the quality of life following the increase of the national income, the importance of cultural welfare has been magnified. To actively cope with such a situation of the times, the government has operated the cultural welfare workers system; however, the reality today includes many problems such as lack of reliability and professionalism in the system. Thus, this thesis has as an objective to extract priorities for the improvement of the cultural welfare workers system through analyses of precedents, investigations by professionals and related systems, and to propose measures of improvement. The priorities, in case of higher levels, are in the order of: utilization of manpower, educational curriculum and test subjects, methods of license acquisition and training institution. In order for the cultural welfare workers system to be efficiently operated based on the priorities, the existing system needs to offer state-certified licenses and provide workers with institutional strategies for refresher education and utilization of manpower.

• Journal of Korean society of Dental Hygiene
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• v.18 no.5
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• pp.643-652
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• 2018

Objectives: The purpose of this study was to review the systems used to evaluate dental hygiene education and to establish priorities for the evaluation index for accreditation to enhance competitiveness and facilitate quality control of dental hygiene education. Methods: A survey of priorities for accreditation evaluation was developed based on input from professors at 43 universities. Data were analyzed using the Analytic Hierarchy Process method with Expert Choice 2000 software. Results: The relative importance of each evaluation area, ranked in descending order, was as follows: vision and operating system; administration and finances; facilities and equipment; educational outcomes; professors; educational process; and students. The importance of the evaluation part was highest in field training at the education process part and scholarship at the student part. The importance after applying complex weights was highest in establishing a development plan for the vision and operating system. Conclusions: Practical accreditation evaluation based on objectivity and validity is needed to control the quality of dental hygiene education. Therefore, priorities in accreditation evaluation standard must be determined to establish a basis for quality improvement in education at dental hygiene departments.

• Journal of Korean Society for Quality Management
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• v.40 no.2
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• pp.156-165
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• 2012

The objective of this study is to identify the critical dimensions of comprehensive quality and to prioritize them for improvement of the quality competitive advantage. The critical dimensions, sub-dimensions and measurement items of comprehensive quality were abstracted from literature of quality, and constructed a model of hierarchical structure. 115 experts in four groups(supplier, buyer, consultant, and professor) were participated in pair-wise comparison of quality dimensions, but some of these responses were removed because the overall consistency of evaluator judgements exceed the acceptable ratio of 0.10. The priorities of quality dimensions for industrial and consumption goods were calculated respectively using the analytic hierarchy process(AHP) approach. As a result, product quality had the highest weight of 0.65, followed by support quality(0.18) and service quality(0.17) for industrial goods while product quality also had the highest weight of 0.62, but service quality(0.22) was preferred over support quality(0.16) for consumption goods.

• Journal of Korea Water Resources Association
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• v.44 no.11
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• pp.903-913
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• 2011

In this paper important factors in determining improvement priorities for water pipes were categorized into the effects of a pipe failure to entire pipe network and the characteristics of individual pipe. Subsequently, mathematical models that can quantify these factors were developed using the Fuzzy techniques. The effects of a pipe failure to entire pipe network and the characteristics of individual pipe that were estimated byFuzzy techniques were coined as Fuzzy Importance Index and Fuzzy Characteristic Index, respectively. The Fuzzy Characteristic Index was further categorized into Fuzzy Deterioration Index and Fuzzy Difficulty Index. Considerations were given to applying weights to specific factors in the developed model depending on the circumstances of model applications. To provide an example of the methodology an example pipe network, Net3, of the EPANET program was used. The Fuzzy Importance Index (FII) and Fuzzy Deterioration Index (FDI) were calculated for the Net3 network by considering the hydraulic effects of a pipe failure on the entire pipe network and the pipe deterioration as one of the individual pipe characteristics. Subsequently, the improvement priorities of the pipes in the Net3 pipe network were established based on the FII and FDI.

• Journal of Korea Society of Digital Industry and Information Management
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• v.17 no.4
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• pp.133-146
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• 2021

In the field of food and drug, the role of the Ministry of Food and Drug Safety is becoming more important for national and public safety as well as national development and improvement of public welfare. Food and drug statistics are being used to determine the priorities and directions of policy for the promotion of public health and the development of the health industry. This study focuses on statistics from the MFDS. Through the analysis of the MFDS's statistics, the current status of the MFDS's production statistics was identified, and the survey of utilization and satisfaction of the MFDS's statistics was conducted on food and drug experts who actually use the statistics of the MFDS. In order to identify problems of the MFDS statistics, environmental factors affecting the MFDS statistics were derived, and the priorities of improvement tasks for its statistics were identified using AHP and IPA. In addition, the current situation of the statistical system, which serve as the basic coordinate for the establishment and execution of domestic food and drug policies, was identified and implications were provided.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.11 no.12
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• pp.5143-5150
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• 2010

A number of cities are committed to enhancing the barrier-free (BF) environments. However, no attempts have been made to examine the BF environment design concept by accounting for the universal BF components, which should be improved for providing both disabled people and non-disabled people with better BF environments. With this challenge in mind, this study determines the improvement priorities of BF components for beaches in the city of Busan by investigating the results of satisfaction survey, which was administered to disabled and non-disabled visitors. The modified importance-performance analysis (M-IPA) results show that "sanitation facilities" are the universal BF components having the highest improvement priority. The analysis results also indicate that "access facilities" have the second highest improvement priority for disabled people while "amenity facilities" have the second highest improvement priority for non-disabled people. It is highly expected that the suggested improvement priorities of BF components can be used for policy makers to develop more flexible plans when designing the BF beach.

• The Journal of the Korea institute of electronic communication sciences
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• v.16 no.5
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• pp.899-908
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• 2021

Since the modern weapon system is composed of a complex system, it is quite difficult to derive the priority of performance improvement factors. In addition, research on the method for prioritizing quantitative performance improvement factors considering the opinions of stakeholders is insufficient. In this study, in order to quantitatively derive the priorities of performance improvement factors for K1 tanks and K2 tanks, a survey was conducted with experts with experience in tank development, and the preface data was analyzed using AHP, scoring method, and TOPSIS methods. As a result, priorities were quantitatively derived. The results of this study are expected to be used as decision-making indicators for stakeholders in the future weapon system development and performance improvement stage.