• 디지털융복합연구
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• 제18권12호
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• pp.497-505
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• 2020

본 연구는 감정노동에 대한 사회적 관심이 커짐에 따라 많은 관련연구들이 진행되고 있으나 대다수 연구들이 서비스 제공자 측면에서 감정노동의 폐해를 예방, 또는 효율적인 사후 조치들을 모색하는 연구들이 주를 이루고 있다는 점에 착안하여, 본 연구는 이와는 반대로 대표적 대면직업군의 하나인 은행 창구 업무를 중심으로 서비스 요청자인 고객의 입장에서 감정노동의 어려움을 공감할 수 있는 인식개선의 장치로써 업무현장에 설치되어 있는 시각물의 현황을 파악하고 분석하여 그 개선방안을 제안하는 것에 목적을 둔 연구이다. 이를 위해 선행연구로써 감정노동의 개념과 유형 및 관련법규를 요약한 후, 분석연구로써 제1금융권 10개 은행에 대한 현장조사를 실시, 조사결과를 분석하여 문제점을 도출하고 제시된 문제점과 연결 지어 그 개선방향을 네 가지 측면(양적 증대, 효율성, 전달력, 협업 측면)에서 제안하였다. 이러한 일련의 과정을 통하여 감정노동 관련연구의 다양성을 확보한다는 측면에서 본 연구가 그 의미를 가질 것으로 예상된다.

• 한국IT서비스학회지
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• 제20권5호
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• pp.137-146
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• 2021

Recently, public participation in government policy design has been further expanded and public services perceived by users are expanding. At this time, the role of the digital government and the direction of the service to be pursued are user-centered, and above all, it is necessary to focus on the keywords of pre-emptive, preventive, and customized. In order to propose service quality improvement in the public sector, service user-centered classification and monitoring are integrated and the usability of government documents is improved. It is necessary to identify the needs of whether to provide a path for public participation. In the post-corona era, people are accessing quarantine information from the digital government every day. The government should proactively respond to the acceleration of digital transformation and the non-face-to-face demands of the people who experience non-face-to-face daily life. In order to evolve into a smart organization along with the innovation promotion plan and to provide customized services, it is necessary to use existing guides for institutional and technical improvement, along with new technology and data-based analysis, to strive for change management. The government should seek counter-measures that have advanced one step ahead by incorporating new high-tech IT with user-centered necessary services. This study aims to derive improvement plans to provide user-centered digital government service design when designing public services and collecting public opinions. Based on the e-government development model research and the existing research on user-centered service design in the public sector, institutional and technical measures are provided for the improvement of digital government service design.

• 품질경영학회지
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• 제31권4호
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• pp.176-183
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• 2003

The concept of cost of quality has become important economic measures of quality issues for several decades. Most of the research to date has focused on the problem and solution under static business conditions. However, some researchers have found that prevention cost of COQ is one of the expenses of investment and the payback will be shown by the improvement of product quality. These approaches have considered cost of quality issues based on a time factor. It means that there is a trade­off between prevention/appraisal costs and failure costs. Based on a capital budgeting approach, this research reviews the economics of quality improvement activities and proposes the decision criteria to justify quality improvement activities.

• 한국지반공학회:학술대회논문집
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• 한국지반공학회 2006년도 추계 학술발표회
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• pp.191-201
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• 2006

The flood control ability improvement project on existing dams is the project for prevention of disasters from excessive flood due to climate changes and thus protects lives and property damages by increasing safety of dams. The collapse of dam brings unimaginable disasters, so the project needs to be swiftly conducted by Government's funding. This paper introduces tile examples of the flood control ability improvement projects of multi-purpose and water supply dams, which is conducted in the way of structural measures among 26 dams operated by Kwater.

• International Journal of Automotive Technology
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• 제6권1호
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• pp.23-28
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• 2005

The presented investigation of shift clonk in a vehicle with front-wheel drive shows how a detailed analysis of the complete acoustic system with respect to excitation, transfer and radiation foremost enables possibilities of noise reduction to be worked out. One of the most important basics for the shift clonk analysis was a synchronous measurement of both, torsional vibrations in the drive train on the excitation side as well as airborne and structure-borne noise signals on the transfer and radiation side. Thus, root causes could be identified and improvement measures of the internal shift system could be worked out. An analysis of the transfer paths by means of airborne and structure borne noise measurements made evident that the side shafts were responsible for the disturbing frequencies in the transfer paths. With the help of the FE-simulation it was possible to develop measures of structure optimisation for the side shaft system. The realisation of these measures clearly reduced the shift-noises in the vehicle interior.

• 자연, 터널 그리고 지하공간
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• 제14권2호
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• pp.31-37
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• 2012

In the circumstances being continuous the unusual weather in the world, the city of Seoul has been devastating flood damage in July 2011, because of the heavy rainfalls. Along with expensive repairs to property, thousands of flood victims occurred; it is difficult to estimate the direct and indirect economic damages in city. Recently, as a part of the flood protecting measures, there are being discussed about the deep underground flood drainage tunnel, underground regulating reservoirs, permeable pavement, infiltration facility, river improvements, diversion channel, sewer pipe and ditch improvement and so on. Therefore, it is useful to make the plan of flood protecting measures more and more cost-effective and rational methods by considering the similar flood measures and constructions in the mega cities like Seoul.

• 농업과학연구
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• 제33권1호
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• pp.57-66
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• 2006

This study attempts to investigate the possible extent that main spicy vegetables' competitiveness can be improved through various measures. More widely open the agricultural market becomes, more important enhancing the competitiveness of domestic agricultural products is especially in high tariff products such as red-pepper and garlic. Up to date, numerous measures have been applied to those products for enhancing the competitiveness by government, regional agencies, and producer's organizations. However, there is few studies about how much the competitiveness can be improved as a whole from implementing the diverse methods. Following the results, the competitiveness of red-pepper and garlic can be improved up to 70% and 50% respectively by reducing production costs.

• 대한안전경영과학회지
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• 제5권2호
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• pp.11-26
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• 2003

While a number of Korean companies have undergone ceaseless restructuring to survive today's rapidly changing global economy, the brick and mortar industry has been exerting their efforts to enhance the productivity through the development of new products, quality improvement, cost reduction measures. At present, various risk-evaluation measures have been taken in the fields at the discretion of an enterpriser, though, the effective methods enabling quantitative analysis are insufficient. Accordingly, this study is intended to contribute to the synthetic safety manage -ment in the factory fields and to suggest the quantitative -risk-analysis system by introducing such safety-estimation steps as assortment of processes, pre-assessment of risk factors, decision of risks, counter measures against studied risks, establishment of remedies.

• 한국환경복원기술학회지
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• 제5권5호
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• pp.22-29
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• 2002

This study was conducted to suggest develop revegetation methods and to classification of cutting-rock slopes revegetation type. The data was collected from pre-experienced data, reports and journal. Also research result was reflected from field research for the conditions of construction, vegetation types and field conditions. As the result of analyze, the factors affecting the plant coverage rates of cutting-rock slopes were period of construction, revegetation methods, slope gradient and slope length. Classification of cutting-rock slopes revegetation type was fourth from material of revegetation measures and spray type. It is recommended to adjust the proposed factor as environment, field condition and characteristic related with revegetation measures on slopes for the presentation of revegetation standard.

• 한국안전학회지
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• 제34권4호
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• pp.68-75
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• 2019

As the tower crane accident emerged as a social issue in 2017, various government measures were prepared. Most of the measures are focused on erecting, climbing, and dismantling phases. Analyzes of 84 serious accidents related to tower cranes from 2000 to 2018 and 104 near misses accidents from 2016 to 2018 revealed that 50% of the serious accidents occurred during the operating phase. The main occupation influencing operating phase accidents was signalman(81.6% of serious accidents), whose communication and competency were governing causes. This result was the same in 294 questionnaires to signalmen. Signal systems and education policies for tower crane signalman in Korea and foreign countries were analyzed, and standardization of wireless signal system and improvement of education system were propose.