• 대한지구과학교육학회지
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• 제8권3호
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• pp.355-366
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• 2015

The purpose of this study was to investigate the elementary school pre-service teachers' and in-service teachers' and STEAM leader school teachers' difficulties and requirements in the relation to STEAM Education. For this study, 49 pre-service teachers, 57 in-service teachers, 16 leader school teachers in G Area were selected. And they conducted the survey. The results of this study were as follows. First, in order to minimize elementary teachers' physical burden actually, it is necessary to distribute STEAM teaching materials including various and specific programs to the schools in the booklet. Second, for the fast and effective spreading of STEAM, it also should be permitted the pre-service teachers to access STEAM homepage, which is limited to teachers. Third, we should make circumstance to research on STEAM through collaboration with colleagues freely. Therefore, we should give intensive training and consulting opportunities to science teacher. Because they who is getting stronger in this field to do this can furnish other colleagues to teaching tips and information in the relation to STEAM education. By all this fulfillment simultaneously, STEAM will be settlement in elementary school in the short period.

• 식품보건융합연구
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• 제10권4호
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• pp.9-19
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• 2024

This qualitative study explores the impact of online food delivery platform attributes on customer satisfaction and repurchase intentions. Employing a phenomenological approach, we conducted in-depth interviews and focus group discussions with 15 participants to gain rich insights into user experiences. Thematic analysis revealed key factors influencing satisfaction and loyalty: service quality dimensions (efficiency, reliability, fulfillment, privacy), expectation disconfirmation, perceived usefulness and ease of use, multi-level customer value, relationship quality, electronic word-of-mouth, value co-creation, and phased loyalty formation. Our findings extend customer behavior theory in digital platforms, offering a comprehensive framework for understanding the complex mechanisms underlying user satisfaction and repurchase decisions. The study provides valuable implications for platform operators, highlighting the importance of exceeding customer expectations, enhancing user experience, building trust, leveraging user-generated content, and fostering co-creation processes. Methodologically, we demonstrate the efficacy of qualitative approaches in uncovering nuanced insights in digital service contexts. While acknowledging limitations in generalizability, this research establishes a solid foundation for future investigations into the rapidly evolving domain of online food delivery services. The integrated theoretical approach offers a robust model for analyzing customer behavior in emerging digital service environments, contributing significantly to both academic understanding and practical application in the field of digital service provision and platform management.

• 한국산학기술학회논문지
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• 제12권11호
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• pp.4778-4787
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• 2011

본 연구의 목적은 서비스산업에서 서비스품질 평가에 자주 사용되었던 KS-SQI모형을 적용하여 IT아웃소싱 서비스품질 평가도구를 개발하는 것이다. 독립변수로 본원적 서비스, 예상외 서비스, 신뢰성, 친절성, 적극지원성, 접근용이성, 물리적 환경을 선정하였고, 이들이 IT아웃소싱 서비스품질 평가도구로서 적합한지를 검증하기 위해 IT아웃소싱 만족도에 영향을 주는지를 분석하고, IT아웃소싱 만족도는 재계약의도에 영향을 주는지를 조사하였다. 가설검증을 위해 LISREL을 활용하여 변수들 간의 경로분석을 실시한 결과, 본원적 서비스, 신뢰성, 친절성, 적극지원성, 접근용이성, 물리적 환경은 IT아웃소싱 만족도에 유의적인 영향을 주었고, 예상외 서비스는 유의적인 영향이 없는 것으로 나타났다. 그리고 IT아웃소싱 만족도는 재계약의도에 유의적인 영향을 주는 것으로 나타났다. 도출된 6개의 측정도구는 IT아웃소싱 서비스품질 평가도구로서 적합함이 입증되었다. 본 연구의 의의는 IT아웃소싱 서비스품질 평가에 KS-SQI모형을 적용한 측정도구를 개발함으로서 이론적인 확장을 이루었고, 실무적인 측면에서는 IT아웃소싱 제공업체와의 재계약을 위한 IT아웃소싱 서비스품질을 평가하는 도구로 활용될 수 있다.

• The Journal of Asian Finance, Economics and Business
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• 제6권3호
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• pp.225-234
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• 2019

The study aims to explore key dimensions of service quality of E-Retailing of Islamic banks in the Kingdom of Saudi Arabia. The convenience sample size consists of 373 respondents who regularly use online Islamic banking facilities in Saudi Arabia was used. For measuring the consumers' perspective, a four-factor E-SERVQUAL scale; namely efficiency, system availability, fulfillment, and privacy was used. Exploratory Factor Analysis and Confirmatory Factor Analysis are used to test the model fitness. Structural equation modelling is utilized to determine the impact of E-service quality dimensions on customers' satisfaction. The results of the study reveal that 1) reliability as a dimension of E-retailing of Islamic banks made a significant impact on customers' overall satisfaction; 2) there is a positive significant relationship between responsiveness and customers' overall satisfaction. One unit increased in responsive leads to 0.763 unit increases in the overall satisfaction of the customer; and 3) ease of use is the most important dimensions of service quality of E-retailing of Islamic banks. One unit increases in Security/ Privacy leads to 0.473 unit increases in overall satisfaction. There is a positive impact of good E-service on customers' satisfaction, but it does not override unsatisfactory performance in other areas.

• 한국항만경제학회지
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• 제40권1호
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• pp.71-85
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• 2024

2020년 COVID19 영향으로 온라인 성장세가 더욱 빠르게 증가하고, 이로 인해 라스트 마일(Last Mile) 서비스 강화를 위해 MFC 필요성이 중요하게 되었으며, 특히 인구 밀집도가 높은 강남, 서초 지역에서 MFC(Micro Fulfillment Center)가 활발히 운영되고 있다. 본 연구는 MFC 운영 사례 연구를 Arc GIS(Geographic Information System)를 활용하여 분석하였으며, 서울의 경우 MFC 4개 거점으로 30분 이내 배송은 불가능하며, 30분 이내 배송을 위해서는 소비자가 많은 지역에 MFC 거점을 촘촘히 확보할 필요성이 있다. 분석 결과 MFC 운영 거점은 주문 후 배송 서비스에 따라 서울시 기준으로 권역별 2개 ~ 3개, 행정구역 별로 최소 1개이상 거점이 필요함을 확인 할 수 있었다.

• Asia pacific journal of information systems
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• 제26권3호
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• pp.393-426
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• 2016

The qualities of the technological artifact of online shopping websites and the overall support delivered by the service provider through the website are generally agreed to be crucial elements in creating customer satisfaction and loyalty. However, a lack of consensus exists on how those qualities are related to each other, what they consist of, and how they can be conceptualized. Based on relevant literature and using a servicescape framework as a theoretical lens, we divide online shopping website qualities into information and system qualities and argue that both factors affect service quality. We conceptualize each of the three types of quality as a second-order formative construct comprising its most salient quality dimensions: information quality consisting of reliability, understandability, currency, and relevance; system quality consisting of usability, availability, and responsiveness; and service quality consisting of efficiency and fulfillment. Our model of how information, system, and service qualities are related to one another and to customer satisfaction and loyalty is then tested empirically with a data set of 570 online shopping customers. Our integrated model reconciles the seemingly contradictory conceptualizations of previous researchers and provides an effective way to create customer satisfaction and loyalty.

• The Journal of Asian Finance, Economics and Business
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• 제8권8호
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• pp.573-581
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• 2021

This paper examines the effect of e-service quality on the users of the Facebook marketplace. Users can always have stickiness intention. Stickiness intention is regarded as repetitive visits to and use of a certain website because of a commitment to continue using that website. Hence, we examine and explain the influence of e-service quality variables on stickiness intention. The variables used for e-service quality include efficiency, fulfillment, system availability, and privacy. The researchers related stickiness intention variable to online media users who always use the Facebook marketplace longer than other marketplaces, and users who visit the Facebook marketplace more often than other marketplaces. The method of data analysis was using inferential statistics GeSCA method. The GeSCA method is a Structural Equation Modeling (SEM) technique that can directly analyze latent variables, indicators, and measurement errors. The results of the GeSCA method before the COVID-19 pandemic states that an increase in e-service quality by 77.5% will increase stickiness intention by 61.2%. The results of the GeSCA method after the COVID-19 pandemic states that an increase in e-service quality by 85.2% would increase stickiness intention by 81.1%. This indicates that Facebook marketplace users had more stickiness intention for the Facebook marketplace.

• 한국조리학회지
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• 제10권3호
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• pp.155-170
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• 2004

In a study, the selection of a relevant methodology cannot be determined without an effort First of all, the philosophical view or understanding of the nature of a study area will be agreed, based on which a series of judgment will be performed on a process identifying a foundation or a validity of a knowledge. The findings are as follows. First, it analyzed the trend of food serviceㆍculinary art-related studies by subject and examined its awareness. The most studies are related to trend analysisㆍfood service, 104 papers, following by financial and strategic fulfillment, 76 papers. Service quality and customer-related studies are 38, individual and organization-related studies are 31 papers, education training 18 papers, while legal review are only 2 papers. Second, for trend analysis and awareness on study methodology, research study is at the first, 39%, following by literature study, 38.7%. Most studies are performed research and literature studies together.

• 한국통신학회논문지
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• 제25권5B호
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• pp.820-829
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• 2000

본 논문에서는 무선 비동기 전달 모드 (Wireless Asynchronous Transfer Mode; W-ATM)의 매체 접근 제어 (Medium Access Control; MAC) 프로토콜에 사용되는 동적 제어 알고리즘으로서 우리가 이미 제안한 동적 신호 주기 할당 (Dynamic Signalling Period Allocation; DSPA) 알고리즘을 다양한 서비스 클래스의 트래픽이 혼재된 상황에 적용하고, 이를 통해 W-ATM MAC 프로토콜의 대역 사용 효율과 각 트래픽에 대한 서비스 품질의 만족 여부를 확인하였다. 시뮬레이션을 통한 성능 평가 결과, DSPA 알고리즘은 최소한의 제어용 오버헤드로 동작하므로 전체 시스템의 처리율을 크게 향상시켰다. 또한 각 서비스 클래스별로 정의된 서비스 원칙에 따라 적절한 시간에 적절한 양의 채널을 할당하게 되므로, 각 서비스의 품질을 만족시킬 수 있으며 서비스 클래스들 간의 불공정성이 야기되지 않음을 확인하였다.

• 수산해양교육연구
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• 제25권5호
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• pp.1214-1223
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• 2013

The purpose of this work is to analyze the factors, criteria and importance that shippers in the international logistics industry take into account in choosing third-party logistics, and thereby to propose the directions of the areas and functions that third-party logistics will need to enhance on the basis of Analytic Hierarchy Process (AHP) methodology. To do that, this work collected and analyzed materials about changing environments of logistic industry and previous studies, and especially conducted a questionnaire survey on the factors to choose third-party logistics with the study subjects of shippers in the international logistics industry. To draw attribute factors, this work repeatedly chose and classified candidate factors through Delphi technique on the basis of the data of previous studies. The analysis results are presented as follows: regarding pairwise comparison between logistic cost and logistic service in relation of conflict, logistic service was recognized to be more important than logistic cost; regarding pairwise comparison between corporate capability and logistic cost, logistic cost was recognized to be more important; and regarding comprehensive evaluation, logistic service factors, including accuracy of order handling, service reliability, freight damage and compensation, a degree of fulfillment of promise, quality of transportation, and problem-solving ability, were found to be in high position.