• 한국프랜차이즈경영연구
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• 제11권4호
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• pp.45-57
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• 2020

Purpose: The purpose of this study is to determine the importance and priority arising from the relationship between MRO-office supplies franchisor ("franchisor") and franchisees through an in-depth investigation. In particular, with respect to the MRO-Office franchise industry, we would like to make meaningful contributions in the decision-making process by comparing and contrasting factors that affect the importance and priority of communication, conflict, support and satisfaction through AHP analysis. Research design, data, and methodology: After completion of AHP analysis, the study will also identify factors in order of priority and factors of importance between the franchisor and franchisees. Another purpose of this study is to evaluate and propose business relationship strategies between the franchisor and franchisees. Through AHP analysis, this study will facilitate the relationship between the franchisor and franchise, and determine the factors of importance and factors in order of priority. Result: This study evaluates the differences and priorities of the two groups arising from the relationship between the franchisor and the franchisees through AHP analysis after separately analyzing the franchisor. In this study, the franchisees find that communication is the most important factor, then support as the second most important factor between the two groups. In contrast, the franchisor finds that support is the most important factor followed by communication between the two groups. Conclusions: This analysis demonstrates the discrepancy in evaluating important factors from the perspectives of the franchisor and the franchisees. The largest discrepancy between the franchisor and franchisees comes from an information system related to communication factors. This effectively means that the franchisor has an understanding of this inadequate information system on the part of franchisees but this understanding is not deemed an important factor. The franchisees recognize and focus on the need to obtain feedback from the franchisor regarding management improvement as the most important factor rather than the ability of the franchisor to guide them through the franchisees' operations. To this end, the franchisor should be more flexible in dealing with the problem of improving the work required by the franchisees. For this study, a survey was conducted on employees of MRO-office supplies franchisor, franchisees, and employees and completed based on AHP analysis.

• 한국조리학회지
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• 제15권4호
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• pp.331-344
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• 2009

본 연구에서는 창업자의 특성에 따라 Franchisor의 역량.지원 요소에 따라서 계약 의사에 미치는 영향에 대한 관계를 검정하기 위하여 부산 지역에서 외식 프랜차이즈 창업자를 대상으로 192명의 분석은 SPSS/WIN 12.0 프로그램을 사용하여 분석한 결과는 첫째, 창업자 조건이 본사의 역량에 미치는 영향에 관한 분석에서 본사 역량 중 본사 역사에서는 경험, 창업자 자신감에, 또한 가맹점 수에는 경험, 전문 지식이, 브랜드에서는 경험자, 전문 지식, 창업자 자신감이, 본사의 능력에서는 창업자 자신감이 영향을 미치는 것으로 나타났다. 둘째, 창업자 조건이 본사 지원 가설에서 광고 지원에서는 경험, 전문 지식, 창업자 자신감이, 교육 지원에서는 자본과 경험이, 영업 지침서에서는 자본, 전문 지식, 창업자 자신감이, 패키지에서는 창업자 자신감에 유의한 영향을 미치는 것으로 나타났다. 셋째, 본사 역량이 계약 의사에 미치는 영향에서는 본사의 가맹점 수, 브랜드, 본사의 능력에 영향을 미치는 것으로, 넷째, 본사 지원이 계약 의사에 미치는 가설에는 교육 지원, 영업 지침서, 패키지 구매가 유의한 영향을 미치는 것으로 나타났다. 그러므로 본 연구에서는 창업자의 특성과 본사의 역량과 지원이 계약 의사에 상호간의 관련이 있다는 것을 알 수 있다.

• 한국조리학회지
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• 제12권2호
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• pp.18-38
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• 2006

We studied franchisees’ answers to the questionnaires to know their selective motives and criteria, their types and the reliability of a franchisor in the food-service industry. Then we showed the basic data about the selective criteria of a sound franchisor. The result of this study was as follows. First, we need a specialist and a department to present a financially sound franchisor. Second, we must determine the criteria of franchise fee, royalty and the other items on payment for the franchisor. Third, the alternative plan to trust the franchisor was needed for a large-scale franchisee.

• 한국중재학회지:중재연구
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• 제30권4호
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• pp.139-161
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• 2020

In this study, the factors affecting opportunism that causes conflict in the franchise system between franchisor and franchisee were analyzed based on the transaction cost theory and power-dependency theory. Hypothesis 1 states that franchisor support will negatively affect opportunism. Hypothesis 2 expresses that franchisee transaction-specific investment on the relationship with the franchisor will positively affect opportunism. Hypothesis 3 asserts that franchisee dependency on the franchisor will positively affect opportunism. All of these were supported. However, Hypothesis 4, maintaining that franchisee competitive intensity will positively affect opportunism, was not supported. The theoretical and practical implications of this study are as follows. This study has identified the antecedents of franchisor opportunism that causes conflict in the franchise system by comprehensively applying the transaction cost theory and power-dependency theory. This study can also identify what a company should manage specifically to lower opportunism by identifying the antecedents of franchisor opportunism in the franchise system. The limitations of this study and the directions for future studies are as follows. First, not all of the antecedents of franchisor opportunism in the franchise system have been extensively investigated from the transaction cost theory's and power-dependency theory's viewpoint. In the future, it is necessary to identify additional factors. Second, the study was conducted only from the franchisee's perspective. In future studies, more accurate research results can be obtained by simultaneously examining the franchisee's point of view and the franchisor's point of view.

• 한국프랜차이즈경영연구
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• 제6권2호
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• pp.31-49
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• 2015

The purpose of this study was to propose a policy development plan for win-win growth between franchisor and franchisee by investigating success factors of win-win growth on the basis of the problems between franchisor and franchisee. There are many small scale franchise businesses in Korea that have not achieved an economy of scale compared to the developed countries. The conflicts between franchisor and franchisee have continued due to a lack of social trust which comes from an excessively high ratio of business failure and big firms' expansion into franchise business, then again, the perception of relations between the topdog and the underdog causes many problems. As franchise is the industry based on common people that helps service industry advance and competitiveness of the self-employed improve, it needs to be activated as the higher value-added business by promoting establishment of business and strengthening foundation of related industry. A matter of mutual cooperation and win-win growth between franchisor and franchisee is important not only for the sound development of franchise industry but also for the stable growth of nation's economy. Thus, this study suggested a policy development plan for win-win growth between franchisor and franchisee by analyzing success factor of win-win growth based on the problems between franchisor and franchisee. The results of the study provide the important strategic way towards mutual growth and maintaining cooperative relationship between franchisor and franchisee in Korean franchise industry.

• 한국유통학회지:유통연구
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• 제15권4호
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• pp.87-117
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• 2010

'기업가정신(entrepreneurship)'은 21세기 기업경영에 있어 가장 중요한 핵심요인 중 하나로 주목받고 있다. 기업가정신은 시장의 변화에 민첩하게 대응하고 과감한 혁신을 통해 경쟁우위를 지켜나가야 하는 분야에서 더욱 필요하다. 유통산업과 불가분의 관계를 갖고 있는 프랜차이즈 산업 역시 시장변화 속도가 빠르고 생존경쟁이 치열해 경영자들의 기업가정신이 절실히 요구된다. 특히 중소기업이 대다수를 차지하는 프랜차이즈 산업에서는 가맹본부 CEO의 기업가정신이 기업의 경쟁력을 높이고 장기적인 성장을 달성하는데 중요한 역할을 한다. 그러나 프랜차이즈에 관한 기존 연구들은 가맹본부 CEO의 기업가정신의 중요성을 부각시키고 기업성과에 있어 CEO가 수행하는 역할을 규명하는데 한계를 보여 왔다. 따라서 CEO의 기업가정신과 기업성과간의 관계를 실증적으로 분석하고 프랜차이즈 산업에서 기업가정신을 활성화하기 위한 방안을 도출하는 것은 중요한 연구과제이다. 본 연구에서는 CEO 개인의 기업가정신에 영향을 미치는 영향요인에 관한 연구, 그리고 CEO의 기업가정신이 기업성과에 미치는 영향에 관한 연구를 프랜차이즈 분야에 적용해 분석함으로써, 프랜차이즈 산업에서 기업가정신의 중요성과 기업성과에 미치는 영향관계를 분석하고자 한다. 이를 위해 연구모형을 개발하였고, 모형의 타당성 검증을 위해 가맹본부CEO 152명으로부터 설문지를 회수하여 SPSS와 AMOS 프로그램을 사용해 실증분석을 하였다. 연구결과, 프랜차이즈 가맹본부 CEO의 기업가정신이 기업성과에 긍정적인 영향을 미치는 것으로 파악되었다. 연구결과를 토대로, 프랜차이즈 기업의 성과와 기업가정신 함양을 위한 효과적인 방안을 제시하고자 한다.

• 한국조리학회지
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• 제16권3호
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• pp.174-187
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• 2010

본 연구는 프랜차이저의 교육 훈련이 프랜차이지의 신뢰 및 관계 만족에 어떠한 영향을 미치는지 살펴보고, 또한 프랜차이지의 영업 기간과 프랜차이저의 방문 횟수에 따라 교육 훈련 요인에 대한 차이가 있는지를 살펴보았다. 이에 본 연구는 2009년 7월 26일부터 9월 1일까지 설문지를 배포 및 수거하였으며, 총 255부의 프랜차이지를 대상으로 연구를 진행하였다. 분석결과, 프랜차이저의 교육 훈련은 오픈 전 교육, 프랜차이저 교육, 슈퍼바이저 교육의 세 가지 요인으로 구분해 볼 수 있으며, 세 요인은 모두 프랜차이지의 신뢰 및 관계 만족에 유의한 영향을 미치고 있음이 분석되었다. 또한 영업 기간과 슈퍼바이저의 방문 횟수에 따른 교육 훈련에 대한 인지 차이를 검증한 결과, 영업 기간에 따라 프랜차이저의 교육에 대한 인지는 통계적으로 유의한 차이가 있었으나, 나머지 요인에 대해서는 유의한 차이가 나타나고 있지 않았다. 이러한 연구 결과를 바탕으로 본 연구에서는 몇 가지 시사점을 제시하였다.

• 한국조리학회지
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• 제13권3호
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• pp.239-251
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• 2007

The purpose of this study is to examine the service quality satisfaction in the franchisor-franchisee relation. For the result of this study, we studied the franchisees' answers to the questionnaires about franchisors' service quality. Through this study, we showed the basic data about the selective criteria of the franchisors' service quality. Based on this study, it can be concluded that there are differences in their service quality. The most effective factors of the franchisor's service quality are personnel service(0.510) and menu service(0.390). The finding is $R^2$ -0.489. Therefore, franchisor should pay attention to competent labor service and new menu development. Each factor affects satisfaction with franchisee's service quality, but only convenience and location are not affected.

• 유통과학연구
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• 제12권12호
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• pp.19-26
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• 2014

Purpose - This paper aims to test the effects of Korean food service franchisors' and franchisees' TSI (Transaction Specific Investment) on dependence and trust toward the franchisor and re-contract intention. The study examines the effects of both franchisors' and franchisees' TSI on dependence and trust, as compared with Ganesan (1994). Research design, data, and methodology - Data were collected from 495 Korean food service franchisees and analyzed with structural equation modeling using path analysis through SPSS 18.0 and AMOS 18.0. Results - 1) The franchisor's TSI has positive effects on the franchisee's dependence and trust toward the franchisor. 2) The franchisee's TSI has a positive effect on the franchisee's dependence toward the franchisor. 3) The franchisee's dependence and trust have positive effects on commitment. 4) The franchisee's dependence, trust, and commitment have a positive effect on re-contract intention. Conclusions - The franchisor's and franchisee's TSI affect the franchisee's dependence and trust toward the franchisor. The franchisee's dependence and trust influence commitment and re-contract intention. This has managerial implications for franchisors striving to raise franchisees' re-contract intention.

• 한국컴퓨터정보학회논문지
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• 제23권10호
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• pp.189-201
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• 2018

This study analyzed the effect of core competence of supervisor on the satisfaction, loyalty, business performance of franchisees and business performance of franchisor. And the purpose of this study is to solve the most problematic issues in franchise business such as poor sales of franchisee, inadequate measures for activating sluggish stores, closing rate increase of franchisee, dispute between a franchisee and franchisor. The results of this study will be used as data for the success of Franchisor's business operation and for the change and development of the franchise industry. In this study, 168 CEOs and employees in the franchise industry were surveyed. Through previous research and expert interviews, we designed the core competency factors of franchise supervisors into seven areas: check, consulting, coordination, promotion, counseling, communication, and control. In order to verify the hypothesis of the research, the relationship between variables was verified by simple regression analysis and multiple regression analysis. Key result of the study are as follows. First, the core competency of the supervisor has a positive relationship with the franchisee's satisfaction. Second, the core competence of the supervisor has a positive relationship with the franchisee's loyalty. Third, franchisee's satisfaction has a positive effect on loyalty. Fourth, franchisee's satisfaction positively affects the business performance of franchisee and franchisor. Fifth, franchisee's loyalty positively affects the business performance of franchisee and franchisor.