• 제목/요약/키워드: food & beverage quality

검색결과 274건 처리시간 0.022초

대구 한식 외식업체에서의 가격과 서비스케이프가 종사원 서비스품질, 식음료품질, 및 고객가치에 미치는 영향에 관한 연구 (Effects of Perceived Price and Servicescape on Employee Service Quality, Food and Beverage Quality, and Customer Value in Daegu Korean Restaurants)

  • 하동현
    • 한국식생활문화학회지
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    • 제25권5호
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    • pp.578-588
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    • 2010
  • The purpose of this study was to investigate the effects of perceived price and servicescape on employee service quality, food and beverage quality, and customer value in Daegu Korean restaurants and to suggest methods for them to become the food mecca of Korea and the world. The samples for this study were customers of nine Korean restaurants in Daegu. A total of 368 questionnaires were analyzed with factor analysis, a reliability test, and a covariance structural analysis. The results showed that perceived price was positively related to employee service quality and food and beverage quality and that servicescape was positively related to employee service quality and food and beverage quality. However perceived price, servicescape, employee service quality, and food and beverage quality were not related to customer value. The reasons were that these factors did not influence perceived customer value in Daegu Korean restaurants. The Daegu municipal office should require these restaurants to develop distinguished employee service and food and beverage quality and conduct consistent marketing to Koreans and westerners, so that these restaurants can become the food mecca of Korea and the world.

레스토랑 이미지, 식음료 가격, 가치와 서비스 품질과의 관계 (The Linkages among Restaurant Image, Food and Beverage Price, Value and Service Quality)

  • 강종헌;고범석
    • 동아시아식생활학회지
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    • 제17권2호
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    • pp.266-273
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    • 2007
  • The purpose of this study was to measure the effects of service quality mediating the linkage among food and beverage price, restaurant image and value. A total of 273 questionnaires were completed. MANOVA, ANOVA and ANCOVA were used to measure the mediating effect of service quality on the relationships among food and beverage price, restaurant image, and value. The effects of food and beverage price and restaurant image on service quality and value were statistically significant. As expected, when food and beverage price and service quality were regressed on the value, the service quality was significant and the effect of the food and beverage price was reduced. Moreover, when restaurant image and service quality were regressed on the value, the restaurant image and service quality had a significant effects on value. The results demonstrated that service quality played a mediating role in the relationship between food and beverage price and value, and between restaurant image and value.

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호텔 식음료 로열티 프로그램의 혜택, 관계의 질 및 애호도간의 관계에 관한 연구 (The Relationship among Perceived Benefits of Hotel F&B Loyalty Program, Relationship Quality and Loyalty)

  • 하동현;김성민
    • 한국식생활문화학회지
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    • 제22권2호
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    • pp.283-288
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    • 2007
  • The purpose of this study was to investigate how users' perceived benefits of hotel F&B loyalty program affected their relationship quality(trust and satisfaction) and loyalty on hotel products and services(hotel food & beverage products/services) and how their relationship quality(trust and satisfaction) influenced their loyalty. The model was tested in the settings of five-star hotels using a sample of current members of food & beverage membership program. Empirical results confirmed that not only perceived benefits of hotel F&B loyalty program affects users' perceived relationship quality(trust and satisfaction) and loyalty on hotel products and services(hotel food & beverage products/services) but that their perceived relationship quality influences loyalty on hotel products and services(hotel food & beverage products/services). According to the results, complimentary dining coupon and food discount strongly affected relationship quality(trust and satisfaction) and loyalty on hotel products and services(hotel food & beverage products/services). Strategically, it is recommended to appeal those benefits to current and potential members to maximize the loyalty. Also, it should be considered as major factors to re-package hotel F&B loyalty program.

Effects of Package Materials on Quality Change of Pine Bud Beverage Under Ultraviolet Light

  • An, Duek-Jun
    • Preventive Nutrition and Food Science
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    • 제14권4호
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    • pp.349-353
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    • 2009
  • The effects of packaging materials on preserving the functional component of pine bud beverage stored under UV (ultraviolet) light exposure conditions were studied. The order of UV light blocking properties of the selected packages was: opaque can> opaque PET (polyethylene terepthalate) with green lamination=transparent PET with 10% PEN (polyethylene naphthalate) blending> transparent PET, and did not depend on film thickness in specified range. At 20${^{\circ}C}$, the order of preserving degree of original color and endobornyl acetate, which is quality index of pine bud beverage, was the same as above. Exposure to UV light can cause of deterioration of functional food components, but green color lamination and blending of PEN materials with transparent PET help to preserve the UV sensitive pine bud beverage components. However, the treated PET bottles have poorer preservation capabilities than the opaque cans. Transparent PET with PEN blending, in particular, will be very useful packaging material for colorful functional beverage preservation by helping to protect the ingredients while attracting consumer attention.

관광호텔 조리부문의 식재료 구매관리에 관한 연구

  • 나영선
    • 한국조리학회지
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    • 제3권
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    • pp.181-202
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    • 1997
  • It is a Heavy Factor of the Labor, Food and Beverage Raw Materials Cost for the Food Service Industry Management of a Hotel Restaurant Operation. Especially, Food & Beverage Raw Materials are the Primary Factor of Determine the Product of Food & Beverage Quality for Sale in the Restaurant and that are Accompany with Cost. Therefore, This paper included that Analyze and Research of Purchasing Pattern, Propose to a New Concept of the Food & Beverage Purchasing Management for a Action about Purchasing Management Effectively.

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참외 식초 및 농축액 함유 음료의 저장 중 품질 변화 (Quality Change of Beverage Containing Muskmelon Vinegar and Concentrated Muskmelon Juice during Storage)

  • 이기동;김숙경;이명희
    • 한국식품저장유통학회지
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    • 제12권3호
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    • pp.223-229
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    • 2005
  • 참외의 부가가치 향상을 위한 일환으로 가공제품인 참외음료를 제조하였으며, 참외음료는 액상과당 $11\%$, 참외식초 $3\%$, 참외농축액 $1\%$ 및 정제수 $84\%$를 첨가하여 제조하였다. 참외 식초/농축액을 함유한 음료에 대한 저장온도 및 저장시간에 따른 관능적 품질 변화 및 이화학적 품질 변화를 모니터링한 결과 관능적인 품질과 이화학적 품질 모두 저장시간보다는 저장온도에 더 많은 영향을 받는 것으로 나타났다. 관능적인 품질은 낮은 온도에서 더 좋은 경향을 나타내었으며, 이화학적 품질에 있어 저장온도가 증가할수록 이화학적 품질의 변화가 크게 나타났다. 참외 음료의 관능적인 특성 및 이화학적 특성을 보존하면서 저장하기 위해서는 저장온도를 $60^{\circ}C$이하로 설정하는 것이 필요함을 알 수 있었다.

오픈키친 형식으로 본 식음공간 특성에 관한 연구 (A Study on the characteristics of the Open-kitchen style of the food & beverage space)

  • 배기희;김문덕
    • 한국실내디자인학회:학술대회논문집
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    • 한국실내디자인학회 2006년도 추계학술발표대회 논문집
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    • pp.160-164
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    • 2006
  • Along with the development of the modern industrial society, quality of food and beverage space has become advanced, individualized, diverse. Especially the sense of diversity has been expressed in many ways to meet the consumer's needs. What the consumers wants from the food and beverage space is to experience gourmet food with the convenience desired. Consumers today are choosy with the practical use of the space with the reasonable price as well as the taste and quality of the food. They also expect light atmosphere at the same time, something extraordinary as well. Therefore, to provide the space for the consumers needs, open-kitchen style has came into the highlights. Open-kitchen is the basic form of serving meals and has become the important aspect of providing the current needs of the consumers. This study will analyze the open-kitchen style of the food and beverage space of the domestic and foreign based on this phenomenon to study their characteristics.

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호텔레스토랑의 서비스 품질이 고객만족에 미치는 영향에 관한 연구 - 부산지역을 중심으로 - (A Study on the Customer Satisfaction Influences by Hotel Restaurant Service Quality in Busan)

  • 이종한
    • 한국관광식음료학회지:관광식음료경영연구
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    • 제14권2호
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    • pp.139-152
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    • 2003
  • The hotel restaurant has recently focused on increasing profits through better food and beverage service and sales. Especially, The modern Society, Called a Service - economized Society, is moving to Service Quality. Therefore, The Concerns about Service Quality is increasing and its competition is getting Stronger in the World. The Purpose of this Study was to find areas that needed to customer satisfaction in the department of the hotel restaurant. The customer satisfaction with the quality of service should profits in the restaurant of hotel. The Purpose of this study are as follows: The first, through the questionnaire, what is the main Hotel Restaurant Service Quality Influencing Customer Satisfaction\ulcorner Second, The result showed, as hypothesized, that significant difference in attribution among experimental groups existed for each factor of the independent variables.

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초음파 추출이 커피 음료의 품질특성에 미치는 영향 (Quality characteristics of coffee beverage processed by ultrasound-assisted extraction)

  • 정헌식;조정석;김한수;김동섭;이영근;성종환;문광덕
    • 한국식품저장유통학회지
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    • 제23권5호
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    • pp.660-665
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    • 2016
  • 초음파 추출이 커피 음료의 품질특성에 미치는 영향을 조사하기 위하여, 볶은 커피분말을 초음파(40 kHz, 300 W, $60^{\circ}C$, 15~300 sec)나 열수($80^{\circ}C$, 5분) 추출한 후 추출음료의 이화학적 및 관능적 품질 특성을 조사하였다. 가용성 고형분의 추출수율은 초음파 60초 이상 처리구가 열수 추출구와 비교할 시 같거나 높았고, 120초 이상 처리구간에는 차이를 보이지 않았다. 투명도와 갈변도는 열수 추출구가 초음파 15초 처리와는 동등하였으나 다른 초음파 처리구 보다 유의적으로 높고 낮았다. 페놀성 물질 함량은 열수 추출구 보다 초음파 처리구 중 30초 이하 처리구는 유의적으로 낮았으나 60초 이상 처리구는 유의적으로 높았다. DPPH radical scavenging activity는 열수 추출구와 15초 초음파 추출구가 유의적으로 가장 높았으며 초음파 120초 이상 처리구가 가장 낮았다. 관능적 품질 특성인 색, 향, 맛 및 전체적 기호도는 초음파 15초 처리구가 유의적으로 가장 좋게 평가되었으며, 120초 이상의 처리구는 보다 나쁘게 평가되었다. 이로써 커피 추출시 적당한 초음파 사용은 추출음료의 품질을 향상 시킬 수 있는 방법으로 확인되었다.