• Journal of Information Technology Services
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• v.6 no.3
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• pp.251-272
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• 2007

Although Enterprise Systems (ES) have promised major strategic benefits and process improvements from business and technology integration, their implementation has been plagued by a high failure rate and difficulty in realizing the promised benefits. For the purpose of understanding implementation failures, previous studies have focused on identifying critical success factors (CSFs) for information systems implementation. However, there has been little research on how these CSFs actually lead to successful results. In this study, based on process theory, we examined the process of ES implementation by explaining how the factors of ES implementation influence each other and how interaction among them produces results. Based on a failure case, we then developed a process model of ES implementation thus allowing us to explain the process of ES implementation. The proposed model facilitated an understanding of how repeating patterns of ES failure can be reversed. This model can be used for guiding new ES implementation projects.

• Asia pacific journal of information systems
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• v.11 no.2
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• pp.205-221
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• 2001

The previous BPR success factor research assumes that a success factor is responsible for both the success and failure of the BPR implementation. This paper proposes that a BPR success factor is not necessarily a failure factor, i.e., success and failure of BPR implementation are two distinct phenomena that possess different sets of causal factors. The paper also proposes that the factors are different in terms of the degree and type of influence they exert on the BPR implementation. An empirical research was conducted to validate the propositions. The research results indicate that the BPR success and failure have different causal factor sets, and that the factor influence manifests in different realms and domains. The implications of the research are discussed at the end.

• International Journal of Reliability and Applications
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• v.10 no.1
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• pp.43-57
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• 2009

In this article, we study the reliability equivalence factor of a series system. The failure rates of the system components are functions of time t. we study two cases of non-constat failure rates (i) weibull distribution (ii) linear increasing failure rate distribution. There are two methods are used to improve the given system. Two types of reliability equivalence factors are discussed. Numerical examples are presented to interpret how one can utilize the obtained results.

• Proceedings of the Korea Society of Design Studies Conference
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• 1998.10a
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• pp.44-45
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• 1998

• Journal of Korean Society for Quality Management
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• v.42 no.1
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• pp.43-61
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• 2014

Purpose: This study identifies preventive measures for VOC management by analyzing the causes and effects of factors that contribute to high risk service failure using FMEA on KORAIL VOC data. Methods: Two research methods were used. First, a Risk Priority Number (RPN) was assigned to each KORAIL VOC based on Failure Mode and Effect Analysis (FMEA). Second, multiple regression analysis was run with RPN factors that include severity, occurrence, and detection as the independent variables and customer dissatisfaction as the dependent variable. Results: Multiple regression analysis showed that RPN factors including severity, occurrence, and detection had significantly positive relationship with customer dissatisfaction. Based on these results, an FMEA was performed on VOC categories with high RPN for railroad stations including platform, ticketing, ticket verification, parking, and escalator, and VOC categories with high RPN for trains including entrance doors, cafes, air quality, announcement, and ticket verification. Conclusion: This study has practical implications to service failure management. A priority order using FMEA was established for the list of customer dissatisfactions that should be addressed to actively manage service failure, and strategies for tackling this priority list are offered.

• Structural Engineering and Mechanics
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• v.14 no.3
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• pp.307-330
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• 2002

This study aims at postulating a simple methodology for predicting the failure modes of monotonically loaded reinforced concrete beam-column joints. All the factors that affect the failure modes of joints are discussed in detail using an experimental database of monotonically loaded exterior beam-column joints. The relative contributions of the strut and truss mechanisms to joint shear strength are determined based on the test results. A simple design equation for the beam longitudinal reinforcement ratio for joints with low, medium and high amount of stirrups is developed. The factors influencing the failure modes of monotonically loaded exterior beam-column joints are investigated in detail. Design charts that predict the failure modes of exterior beam-column connections both with and without stirrups are developed. Experimental data are compared with the design charts. The results show that the simple methodology gives very accurate predictions of the failure modes.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.20 no.41
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• pp.113-122
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• 1997

The purpose of this study is to extract managerial factor into each cell which is classified by the characteristic area of new products. For this purpose, the characteristic area of new products is classified by which is Needs & Seeds Basis. The focus of this study is on examination of failure factors, which have an important effect upon new product failure. The variables for this study were selected from literature survey and pre-interview was implemented specially. The subject of study was project leaders of electronics industry where have taken the leading part in product development activities in Korean manufacturing industries. Enquete survey was conducted in each firm and project managers were asked to respond to 37 questions. Conclusion of this study based on many significant results gained by the various multi-variated analysis are summarized as follows. First, it can be noted that failure factors are different by each classified model and characteristic area of a new product. Second, it has been identified that the important factors for the new product development were technical & managerial support and it's ability, namely, the crucial factors of failure product were lacking in ability of technical development and R&D management system construction.

• Korean Journal of Adult Nursing
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• v.23 no.3
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• pp.244-254
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• 2011

Purpose: The objective of this study was to evaluate adherence to self-care and identify associated factors in outpatients with Heart Failure (HF). Methods: Using a cross-sectional design, a convenience sample of 249 outpatient clinic patients were recruited at S university hospital. Between October 2009 and December 2009, data were collected through questionnaires and medical record review. Results: The total mean score of adherence to self-care was $18.07{\pm}3.56$ out of a possible 45 points. Among self-care dimensions, adherence to medication and low salt diet was high, while lower adherence was reported in contact with health professionals if symptoms such as weight gain, edema and fatigue were presented. Multivariate analysis adjusted for other socio-demographic and clinical factors showed that disease knowledge related to heart failure (p<.001) and left ventricular ejection fraction (p=.027) were independent predictors of adherence to self-care. These factors explained 23% of total variance in the adherence to self-care. Conclusion: Heart failure patients with higher disease knowledge and those who have good systolic function may be more likely to engage in adherence to self-care than those with lack of disease knowledge and low contractility. Further research is needed to confirm these results and identify other predictors of adherence to self-care.

• Journal of Construction Engineering and Project Management
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• v.6 no.4
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• pp.24-34
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• 2016

Disputes seem to be synonymous with large-scale construction projects in Ethiopia. The purpose of this study is to determine the factors responsible for impacting the performance of Ethiopian public construction projects. To this end, 35 success and failure attributes responsible for impacting the performance of the projects were identified and presented to Ethiopian construction professionals in the form of a structured questionnaire, and responses were collected. The factor analysis conducted on the success and failure attributes influencing no-dispute performance separately resulted in six success factors and five failure factors. Further analysis using stepwise multiple regression indicates that owner competence and interaction among project participants have a positive impact on no-dispute performance. However, conflict among project participants has a negative impact on the no-dispute performance of Ethiopian public construction projects. Although Ethiopia-specific, the results reflect construction management problems common to both developed and developing countries. The findings are expected to help researchers and practitioners gain a better understanding of critical success and failure factors and to help them take proactive measures to avoid disputes in public construction projects.

• Knowledge Management Research
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• v.18 no.2
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• pp.103-127
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• 2017

This study examines the effects of failed airline services on the consumers' psychological process and their behavioral responses. Having different classifications from the previous studies, this study focuses on dividing important factors of airline services into search attributes(e.g. sale and procedure services, services concerning flight attendant, in-flight services) and experience attributes(e.g. flight services, collateral services). Using structural equation modeling, this study shows that the failure of service factors of the experience attributes provokes the feeling of disappointment with mediation effect of external attribution while the failure of service factors of search attributes provokes the feeling of regret with mediation effect of internal attribution. Finally, disappointment leads to consumers' complaint behavior while regret leads to consumers' switching behavior. Unlike previous studies, we show that when a service failure occurs, depending on each attribute, consumers feel negative emotions of disappointment or regret through different attribution processes and finally show different behavioral responses with an empirical analysis.