• 한국융합학회논문지
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• 제8권6호
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• pp.147-152
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• 2017

본 연구는 간호사의 의사소통능력, 감정노동, 조직몰입 간의 융합관계를 파악하기 위해 시도되었다. 이를 위해 대학병원에서 근무하는 간호사 106명을 대상으로 2016년 8월 1일부터 8월 15일까지 자료를 수집하였다. 의사소통능력은 Kim & Yu의 의사소통능력 측정도구를, 감정노동은 Morris & Feldman의 도구를, 조직몰입은 Mowday 등이 개발하고 Lee가 요인 분석한 도구를 사용하여 측정하였다. 자료는 t-test, ANOVA, Pearson's correlation으로 분석하였다. 연구 결과, 의사소통능력은 나이(F=5.78, p=0.004), 결혼여부(t=-4.06, p<0.001), 직위(t=-5.35, p<0.001)에 따라 차이가 나타났으며, 의사소통능력과 조직몰입 간에 유의한 상관관계가 있는 것으로 나타났다(r=0.293, p=0.002). 본 결과는 간호실무현장에서 간호사의 조직몰입을 향상시키기 위한 기초자료 제공에 대한 융합적 함의를 제안한다.

• 한국콘텐츠학회논문지
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• 제20권10호
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• pp.259-267
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• 2020

수업은 교수자와 학습자 간의 커뮤니케이션을 기반으로 이루어진다. 수업에서 교수자의 언어적 커뮤니케이션과 더불어 비언어적 커뮤니케이션은 중요한 역할을 담당하고 있으며 학습과정과 학습성과에 영향을 준다는 점에 관심이 점차 증가하고 있다. 본 연구는 문헌연구를 근거하여 교수자의 비언어적 커뮤니케이션과 연계된 학습자의 학습과정 변인으로 감성적 실재감과 라포, 학습성과 변인으로 학습만족도를 정하였다. 본 연구의 목적은 대학 수업에서 교수자의 비언어적 커뮤니케이션과 대학생의 감성적 실재감, 라포 및 학습만족도 간의 관계를 구조적으로 규명하는 데 있다. 경기지역 A대학교 및 대전지역 K대학교의 재학생 378명으로부터 자료를 수집하였으며 구조방정식을 통해 자료를 분석하였다. 연구결과, 교수자의 비언어적 커뮤니케이션은 대학생의 감성적 실재감과 라포에 정적 영향을 미쳤다. 감성적 실재감은 라포와 학습만족도에 정적 영향을 미쳤으며 라포는 학습만족도에 정적 영향을 미쳤다. 교수자는 수업 중 비언어적 커뮤니케이션의 역할을 인식하고 적절하게 활용할 수 있어야 할 것이다. 본 연구결과는 대학 수업에서 교수자의 비언어적 커뮤니케이션 활용에 대한 기초자료로 활용될 수 있을 것이다.

• 한국인터넷방송통신학회논문지
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• 제13권1호
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• pp.95-99
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• 2013

본 연구는 초등학생의 스마트기기 사용 시간과 초등학생의 감성지능 간의 관계를 실증적으로 분석하였으며, 또한 초등학생의 스포츠 활동 시간과 초등학생의 감성지능 간의 관계를 실증적으로 분석을 하였다. 회귀분석 결과 초등학생의 스마트기기 사용 시간이 초등학생의 감성지능에 유의한 영향을 미치는 것으로 나타났다. 또한 초등학생의 스포츠 활동 시간과 초등학생의 감성지능간의 회귀분석에서는 유의하지 않다는 결론을 얻었다. 기존 연구들과 상이한 결과를 얻은 스포츠 활동 시간과 감성지능에 대하여 추후에 추가적인 연구가 필요한 것으로 보인다.

• 전기학회논문지
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• 제67권11호
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• pp.1496-1505
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• 2018

The technology of emotion recognition is necessary for human computer interaction communication. There are many cases where one cannot communicate without considering one's emotion. As such, emotional recognition technology is an essential element in the field of communication. n this regard, it is highly utilized in various fields. Various bio-sensor sensors are used for human emotional recognition and can be used to measure emotions. This paper proposes a system for recognizing human emotions using two physiological sensors. For emotional classification, two-dimensional Russell's emotional model was used, and a method of classification based on personality was proposed by extracting sensor-specific characteristics. In addition, the emotional model was divided into four emotions using the Support Vector Machine classification algorithm. Finally, the proposed emotional recognition system was evaluated through a practical experiment.

• 대한통합의학회지
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• 제9권2호
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• pp.153-164
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• 2021

Purpose : This study aims to assess the impact of the emotional labor on female dental clinic employees' intention to leave, and the moderating effect of internal marketing, reducing the intention to leave and providing basic data for an effective human resources management of dental clinics. Methods : The structured self-administered questionnaires were distributed to dental hygienists, dental assistants and other employees (including administrative staff and dental coordinators, but excluding dentists) working at a dental hospital and at dental clinics in the Busan and Gyeongnam area. This study used SPSS Windows version 18.0 program (Chicago, IL, USA) to perform frequency factor, reliability, correlation, and hierarchical regression analyses were performed using SPSS. Results : First, emotional labor had a positive effect on the intention to leave. Two components of the internal marketing, communication and employee welfare system, had a significant moderating effect on the relationship between employees' emotional labor and their intention to leave, while the education/training component of the internal marketing showed no moderating effect. Conclusion : Enhancement of communication and the employee welfare system will help dental care organizations reduce their employees' emotional labor and hence employees' turnover.

• International Journal of Internet, Broadcasting and Communication
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• 제13권3호
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• pp.137-147
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• 2021

We aimsto examine the determinants of visitors' positive word-of-mouth (WOM) in a web-based virtual reality contemporary art exhibition. We also examines the effects of 3 realms of experience (entertainment, esthetic, escapist) on emotional arousal, how this emotional arousal affects memory and positive word-of-mouth, how memory affects positive word-of-mouth and how age moderate all of the paths. We examined a total of 297 visitors and was conducted through an online survey focusing on Chinese users of ages 20-49. The analysis results showed that entertainment and esthetic have an effect on emotional arousal, but escapist did not. The results also showed emotional arousal has an effect on memory and positive WOM. Memory did not affect positive word-of-mouth. Finally, age has a moderate effect on all the paths, except for the path form escape towards emotional arousal and memory to positive word-of-mouth. The theoretical implications of this study are meaningful exhibition research. While, it also will be helpful to segment the web-based virtual reality art exhibition visitors by dividing into 3 groups (20s, 30s, 40s) and to provide marketing and operation strategies.

• 센서학회지
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• 제30권6호
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• pp.429-435
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• 2021

In this study, the creation of emotional dialogue was investigated within the process of developing a robot's natural language understanding and emotional dialogue processing. Unlike an English-based dataset, which is the mainstay of natural language processing, the Korean-based dataset has several shortcomings. Therefore, in a situation where the Korean language base is insufficient, the Korean dataset should be dealt with in detail, and in particular, the unique characteristics of the language should be considered. Hence, the first step is to base this study on a specific Korean dataset consisting of conversations on emotional topics. Subsequently, a model was built that learns to extract the continuous dialogue features from a pre-trained language model to generate sentences while maintaining the context of the dialogue. To validate the model, a chatbot system was implemented and meaningful results were obtained by collecting the external subjects and conducting experiments. As a result, the proposed model was influenced by the dataset in which the conversation topic was consultation, to facilitate free and emotional communication with users as if they were consulting with a chatbot. The results were analyzed to identify and explain the advantages and disadvantages of the current model. Finally, as a necessary element to reach the aforementioned ultimate research goal, a discussion is presented on the areas for future studies.

• Journal of information and communication convergence engineering
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• 제21권1호
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• pp.68-74
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• 2023

This study examines the response of users' feelings from a gender perspective toward interactive video mobile learning (IVML). An IVML prototype was developed for the Android platform allowing users to install and make use of the app for m-learning purposes. This study aims to measure the level of feelings toward the IVML prototype and examine the differences in gender perspectives, identify the most responsive feelings between male, and female users as prominent feelings and measure the correlation between user-friendly feeling traits as an independent variable in accordance with gender attributes. The feelings response could then be extracted from the user experience, user interface, and human-computer interaction based on gender perspectives using the Kansei engineering approach as the measurement method. The statistical results demonstrated the different emotional reactions from a male and female perspective toward the IVML prototype may or may not have a correlation with the user-friendly trait, perhaps having a similar emotional response from one to another.

• 커뮤니케이션디자인학연구
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• 제39권
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• pp.82-90
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• 2012

The present study is focused on investigating the subjective viewpoint of users favoring Galaxy phones as an element for emotional experience designs, and Q methodology used for the study of subjectivity has revealed 3 types. The first type is a type pursuing reasoned actions with high expectations for the emotional quality through direct and indirect experiences of Galaxy phones. They were shown to place an emphasis on portability and usability while having a low preference for the shape of external forms and materials. The second type is a type pursuing planned actions with an emphasis on individual subjective perceptions as well as both of physical sensation and usability. They were distinguished as a type preferring pleasure and efficiency experienced by its use. The third type is a type pursuing differentiated personalities with an emphasis on messages they want to deliver to other people through the products owned by an individual. They were identified as a type emphasizing display of personalities through differentiation in aesthetic elements.

• 한국직업건강간호학회지
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• 제27권1호
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• pp.67-75
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• 2018

Purpose: The purpose of this study was to identify the influence of nurses' emotional intelligence and communication within the organization on teamwork in Armed Forces hospitals. Methods: This study employed a cross-sectional design with a convenience sample of 195 nurses from five Armed Forces hospitals in Korea. Data were collected through a self-administered questionnaire from August 7 to 23, 2017 and analyzed using descriptive statistics, t-test, ANOVA, Pearson's correlation coefficient, and multiple regression. The SPSS/WIN 21.0 program was used for all analyses. Results: The degree of teamwork was $5.03{\pm}0.73$, with scores ranging from 1 to 7. Emotional intelligence and communication within the organization were positively correlated with teamwork. Specifically, communication within the organization (${\beta}=.60$, p<.001), the intensive care unit (${\beta}=.21$, p=.001), and the medical general ward (${\beta}=.17$, p=.010) were identified as factors influencing teamwork. This model explained 51% of the variance in teamwork, and it was statistically significant (F=35.09, p<.001). Conclusion: These results imply the need to develop an approach including communication within the organization to improve teamwork among nurses in Armed Forces hospitals.