• Journal of Internet Computing and Services
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• v.9 no.2
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• pp.51-59
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• 2008

As the innovative IT are being developed and applied in the e-business environment, firms are recognizing the fact that amount of customer information is providing care competitive edge. However, sensitive privacy information are abused and misused, and it is affecting the firms to require appropriate measures to protect privacy information and implement security techniques to safeguard carparate resources. This research analyzes the threat of privacy information exposure in the e-business environment, suggest the IPM-Trusted Privacy Policy Model in order to resolve the related problem, and examines 4 key mechanisms (CAM, SPM, RBAC Controller, OCM) focused on privacy protection. The model is analyzed and designed to enable access management and control by assigning user access rights based on privacy information policy and procedures in the e-business environment. Further, this research suggests practical use areas by applying TPM to CRM in e-business environment.

• Proceedings of the Korea Society of Information Technology Applications Conference
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• 2005.11a
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• pp.305-310
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• 2005

Recently, many organizations in various industries have introduced e-businesses for the purpose of adding value to their businesses. However, due to no comparable business models to e-business in the past, there are no reliable yardsticks to predict the performance of an e-business. This paper considers an environmental change analysis as a means to resolve this difficulty. System Dynamics (SD) could be a useful tool to generate effective results by examining the e-business model. SD model is developed to analyze the effects of an e-sales channel which was appended to the existing sales channels in the steel manufacturing industry. The results show an increase in average price and sales volume through the use of an auction process on the e-marketplace. Stocking expenses are reduced as well by the increase of the sales turnover. A possible scenario was adopted to the developed simulation model and investigated strategic issues to draw desirable strategies with market changes.

• Information Systems Review
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• v.4 no.2
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• pp.191-208
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• 2002

In the area of new millennium of twenty first century, one of the urgent and critical research issues in commerce area is the regenerating of new business opportunities from the high value added perspectives. With this motivation, in this paper, we create new on-line e-businesses with the speed of lightning their affiliated supply, finance and business communities - which are involved in more and more tightly connected, open trading - we find that we need to deal with hundreds of business collaborative partners, millions of buyers and sellers while we have to face incompatible IT systems. Challenges of new business opportunities linking multi-enterprise data and processes cost effectively, reliably and securely in real time remains an open area in e-business. This challenge we shall describe as the problem of synchronization of multiple enterprise collaborative e-business opportunities (production related), value (finance related), business (operations related) in new business opportunity and infrastructure integrated all together over the off-line and online basis. It brings a new e-commerce opportunities infrastructure into this profitable challenge: by extracting and tracking new business information, new trends in the events of e-business processes. The transformation of the traditional commerce into this type of electronic based commerce can be interpreted as new Cultural Revolution. The revolution will be a new paradigm crossing over the geographical, and organizational zone, restructuring enterprise business process infrastructure.

• The KIPS Transactions:PartD
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• v.9D no.4
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• pp.713-722
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• 2002

In this paper, XML form generator is designed and implemented on the basis of e-business's DTD (Document Type Definition) document. Rapid evolving for internet services and information infrastructure give many impacts on the e-business, it need to make a new kinds of web-based or electronic-based document formats for e-business transaction trading. In current situations, there are many kinds of document formats on conventional business documents for each companies. And, it has many problems on the aspects of the document reusability and cost to support interoperability between documents for the trading partners. To solve this interoperability of documents, the constructed XML form generator is changing XML form document into HTML (HyperText Markup Language) based web document by XSLT. And it also generates XML business message validating for e-Business DTD by user Inputs.

• Journal of Distribution Science
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• v.17 no.9
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• pp.93-102
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• 2019

Purpose - Capturing the shifting consumer behavior perspective on online transportation network performance in Indonesia, this study aims to empirically examine the impact of electronic customer relationship management (e-CRM) and e-service quality on customer e-satisfaction and e-loyalty. Research design, data, and methodology - A quantitative approach was applied, and then we determined the respondents who met the predetermined criterion by using purposive sampling method. In total, 167 online transportation customer in Indonesia participated in this electronic questionnaire survey. To tested the collected data, Partial Least Square (PLS) - (SEM) analytical tools were employed. Results and Findings - There are five hypotheses proposed in this study and state that only one hypothesis is rejected, The dominant relationship between variables in the hypothesis is shown in the variable relationship of e-service quality on e-satisfaction. CRM, Service Quality, Satisfaction and Loyalty implemented comprehensively in cyberspace provides a clear picture for academics but also for practitioners who are struggling in the service industry that specifically appoints online transportation business. The findings of this research provide both managerial and theoretical implications to maintain customer e-loyalty in online transportation network business environment in Indonesia.

• The Journal of Information Technology
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• v.5 no.1
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• pp.157-171
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• 2002

The evolution of transaction-based business model is upon us. The business models of many e-Marketplace in their early stages have typically been based on transaction fees. Many e-Marketplaces have even called out transaction revenues as a core element of their business plans. The transaction business represents the most simple of business models, but it does not provide a long-term sustain able advantage. For buyer's convenience, wide selection and test price hold appeal. For suppliers, the extended global market reach and direct access to customers and consortiums of customers is powerful. To maxmize leverage of these new e-marketplace, you must from both a buyer perspective as well as a supplier perspective. Also required is a strategy that takes in account all of the various e-Marketplace transaction standards and one that allows the easy accomodation to new e-marketplace as the market change. These new e-marketplace will need to be factored into the sales channel strategies. To be successful, integration with these e-marketplaces should occur at a complete business process level. This study explored independent and industry-backed current and future business models that are emerging in the B2B electronic market industry, as well as value -added service models for the Net market maker industry. E-Marketplaces will evolve into digital work environments in which real industry collaboration can occur.

• Information Systems Review
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• v.5 no.2
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• pp.23-36
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• 2003

This study proposed the approaches to business process redesign and business network redesign in e-business environment through the case analysis of e-Transformation performed in Kolon Gloteck, Inc. which has been managed and operated in a traditional mode. The proposed e-Transformation approaches of the traditional firm in this study were as following: 1) Network-focused business process redesign; 2) Introducing ERP(Enterprise Resource Planning) as e-Business backbone; 3) Establishing transparence of business functions through using shared database; 4) Understanding customer and constructing IT(Information Technology) infrastructure for customer satisfaction; 5) Performing data and process standardization; 6) Applying the best suitable IT(Information Technology) such as JSP(Java Server Pages) and VPN(Virtual Private Network). The findings of this case study are thought to be useful as a practical guideline in carrying, out e-Transformation of the typical traditional firm and to provide significant basis for constructing the theoretical framework of e-Transformation methodology.

• Proceedings of the Korean Society for Information Management Conference
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• 2000.08a
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• pp.207-212
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• 2000

1990년대 중반이후 현재까지 인터넷사업 중 커다란 이슈가 되고 있는 전자비즈니스 (e-Business)의 이론적 배경 및 현황을 파악하고 앞으로의 시장 전망을 조사하여 현재 국내 e-Business의 문제점과 장애요소를 해결하기 위한 기업차원의 노력, 정부차원의 지원 및 과제와 정책방향 등을 제시하고 이를 근거로 e-Business의 활성화 방안을 모색해 본다.

• Proceedings of the CALSEC Conference
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• 2004.02a
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• pp.251-254
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• 2004

1. Research Background ·Customer support or service in organization is one of the most important business improvement theme in improving their business competences. -Many customers view customer support as one of the most impotant criteria when evaluating a product or a service(Foo et al., 2000) -Customer service has a strong link to customer satisfaction, which then yields customer loyalty and long-term profitability(Szymanski ＆ Henard, 2001： McKenna, 1991)(omitted)

• 한국디지털정책학회:학술대회논문집
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• 2003.12a
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• pp.365-376
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• 2003

The persons who realize e-Business should have capabilities of understanding in both information technology and business processes. It is expected that current education policies and systems could not meet needs of e-Business human resources in Korea. In this paper, we define and categorize human resources for e-Business as to application areas and expertise levels. An intensive field survey has been conducted. Based on the survey results, several strategic and practical alternatives are suggested for development of e-Business human resources in Korea.