• Informatization Policy
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• v.30 no.3
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• pp.3-28
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• 2023

This study aims to analyze the usage behavior of e-government service users based on the e-government maturity model and provide suggestions for advancement of the e-government services. The changes in Korea's e-government services were analyzed as follows; 1) Proportion of use of e-government services in Korean public services, 2) E-government service types/stages use, 3) Service use by platform 4) User response to e-government service 5) Users' requests for future e-government service usage methods. For the analysis, this study used data from Korea's 2012-2020 e-government usage behavior survey data. As a result of the analysis, first, the proportion of e-government service has been continuously increasing, and second, the use of the e-participation stage is relatively low compared to the presenting information, interaction, and transaction stages. Third, by platform, e-government service has been expanded to various access platforms such as mobile, kiosk, and SNS centering on the web. Fourth, users' satisfaction with e-government service is very high. However, to vitalize e-government services, users requested improvements such as providing one-stop integrated services and simplifying authentication procedures. Based on the analysis results, this study 1) reflects the user's point of view in the maturity model of e-government, 2) considers access to various platforms according to the development of digital technology, 3) improves the e-government maturity model through data-based analysis such as user usage behavior suggested the need.

• Cement Symposium
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• s.49
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• pp.59-64
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• 2022

• Proceedings of the Korean Information Science Society Conference
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• 2003.04c
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• pp.73-75
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• 2003

인터넷과 웹은 전자적 마켓의 빠른 성장과 함께 물리적인 마켓을 보완하여 기존의 전통적인 비즈니스 모델에서 제품과 서비스를 전달하는 새로운 방법을 형성하는 동적인 e-Business로의 혁신적인 변화를 가져왔다. 이들 비즈니스 서비스를 기업내 직원과 다른 파트너들의 조직과도 보다 효과적으로 협력할 수 있고 시간과 장소에 구애받지 않으며 서비스들을 보다 빠르게 배포하고 공급할 수 있는 요구사항이 계속해서 증가하고 있다. 이에 따라서 e-Business의 동적인 활동에 앞의 요구사항들을 만족시킬 수 있는 웹서비스를 도입하여 플랫폼 독립적인 시스템 구축과 새로운 파트너나 서비스가 추가될 때 브로커를 통해 UDDI를 검색하여 Web Service를 바인딩함으로써 비용 절감이 가능하고. 기존의 분산환경을 지원하는 기반 기술이 극복하지 못했던 문제를 극복함으로써 확장성이 용이하게 하였다. 본 논문에서는 e-business에 WSDL, UDDI, SOAP등과 같은 표준들과 함께 웹 서비스를 가미한 웹 서비스 기반의 e-Business 어플리케이션 개발을 위한 재사용 가능한 아키텍쳐 메타모델을 제안하고 e-Business 도메인에서의 웹 서비스를 적용하여 일반적인 특징들을 기술하고 설계하는 UML로 표현된 설계 패턴들을 식별하고 기술한다.

• Journal of Digital Convergence
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• v.8 no.2
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• pp.89-102
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• 2010

The present thesis aims to analyze in consideration of recent changes in teaching environment in the universities the commercial digital contents and e-learning courses provided by the libraries, and to propose the ways to encourage university library service needed under the current situation. A survey of professors and students upon the quality of commercial digital contents service provided by the libraries in I University was made to measure its influence upon e-learning courses. The quality of commercial digital contents service provided by libraries was measured through Digital Library Service Quality Index (which will be referred as DL-SQL Model from here), which is used as a model to examine the Digital Library Service, with partial adjustments of 4 levels (information system service, digital books service, customer service quality, and customer community service) and 7 components (search possibility, an exclusive organization and interface, accessibility, digital books, customer support service, personalized service, and customer community). Among the library services in regard to digital contents, "customer service" and "customer community service" were analyzed to have stronger influence upon e-learning teaching and studying than quality-based service for "information system" and "digital books". Consequently, it is concluded that customized information service provided by the library for the professors who teach e-learning courses and their students is more influential to supporting e-learning courses than quantity pushing service through purchasing commercial digital contents, upon which the direction of digital contents policy to provide library services for e-learning courses should be based.

• The Journal of the Korea Contents Association
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• v.8 no.4
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• pp.264-272
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• 2008

In ubiquitous geographic information environment, the users are provided with geographic information anywhere and any time on their needs by any types of devices and communication media. The unique location ID, ePosition, is a new technology to support UBGI environment, using a logical location ID instead of physical location of a point of interest. Domain names of plural ePosition servers, where location information with its ePosition is stored, needs to be registered in DNS for some service through Internet. For better ePosition service of the type of public service like email service, a set of DNS resource records can be newly defined. This paper suggests a new DNS resource record EPO for implementation of the ePosition service through Internet.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.22 no.3
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• pp.109-127
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• 2011

The purposes of this study are to investigate the perception and satisfaction of parents about e-books and to suggest ways to improve library e-book services. A user survey of one hundred twenty parents is carried for library use, computer use, and e-book user / non user behavior, library e-book service evaluation, selection of children's e-books and so on. Based upon the results, proactive library e-book service promotion such as public relations and e-book user education, easy access to e-book collections, recognition of e-book services at libraries, positions for e-book librarians and their professional continuing education, and self-evaluation of library e-book services.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.32 no.1
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• pp.199-221
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• 2021

Unlike the United States, course reserve and e-Reserve services of university libraries are very poorly operated in Korea. This paper studied cases of e-Reserve service operation of 131 university libraries in the United States to provide basic materials for revitalizing the e-Reserve service of domestic university libraries. To confirm the operation case, 131 university library websites were surveyed, and among them, the e-Reserve service operation methods of 7 university libraries were compared and analyzed, and the functions of 4 e-Reserve supporting software were checked. The research results can be used as reference materials in operating the e-Reserve service in domestic university libraries, and the function of the analyzed support software is considered to be a functional requirement to be considered when introducing the system.

• Journal of the Korean Society for Library and Information Science
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• v.41 no.4
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• pp.315-329
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• 2007

The objective of this study is to identify key dimensions of e-service quality and explore their relations to user satisfaction at Public libraries. This research used a modified e-service quality model and surveyed Internet service users for measuring and assessing Internet users' service satisfaction at 'A' public library in Seoul region. Using an exploratory factor analysis. the study identified three factors, named Service Affect, Information Access, and Tangibles as key dimensions for public library e-service quality. Also it was found that users' satisfaction was strongly positively correlated to their intention to refer others to the service.

• Journal of the Korean Society for Library and Information Science
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• v.41 no.3
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• pp.55-79
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• 2007

In this study the need for new service qualify assessment scale is investigated to cope with the paradigm change in library information service and the dimension and model for e-service quality assessment applicable to a digital library are developed. In order to verify newly proposed dimension and model for e-service qualify assessment, the dimension which is developed by employing data collected from NDSL(National Digital Science Library) and its factor are analyzed and casuality analysis between independent and dependent variables is executed based on the proposed e-service qualify model We also analyze the gap between customer's ideal expectation and perception and, finally investigate what is the most important dimension among e-service quality in the digital library from the customer's point of view.

• Journal of Digital Convergence
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• v.20 no.5
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• pp.77-84
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• 2022

The purpose of this study is to confirm the influence of E-service quality of fresh product quality, logistics quality, and website quality on customer satisfaction and repurchase intentions. For the analysis, we used SPSS 23.0 to perform multiple regression analysis with 284 people who have purchased fresh food from China E-Services. The research results show that the better the E-service quality, the more positive (+) impact it has on customer satisfaction. In the relationship between E-service quality and purchase intention, customer satisfaction has a media effect. Through the analysis of the results, in order to improve customer satisfaction, it is necessary to focus on the quality of fresh food, provide excellent logistics, and allow customers to use convenient websites. This study only studies the general environment of E-services in the fresh food market, and will recommend specific implementation for one company in the future.