• Journal of Information Science Theory and Practice
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• 제11권1호
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• pp.31-48
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• 2023

Digital service transformation study is a part of research in the field of digital transformation, which is devoted to exploring the transformations that occur in digital service products, which have been intensely explored in recent years to address digital disruption. Several concepts and definitions of digital service transformation have emerged as a result of an approach from the point of view of digital transformation and digital services concepts. This paper is organized to provide a foundational understanding of digital service transformation terminology. This paper uses the systematic literature review method to compile 52 qualified articles from previous studies. We conduct an analysis and synthesis of articles to answer research questions. The results of this study are a descriptive summary of research in the digital service transformation field, determining digital service transformation terminology and components, and also a proposed digital service transformation model to explain the position of transformation in digital service products in the overall transformation process. We construct this model using the findings of previously determined components synthesis.

• The Journal of Asian Finance, Economics and Business
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• 제8권5호
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• pp.241-251
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• 2021

This research explores and develops digital transformation factors influencing the logistics service-provider sector in Thailand while also examining the impact sustainability factors associated with digital transformation. Divided into two parts, Part one of the theoretical study framework covers 21 factors relating to logistics, including drivers, objectives, implications, and success factors. The second part concerns 23 factors associated with logistics sustainability, including economic, environmental, and social aspects. This quantitative empirical research was conducted using an online questionnaire instrument, and a structural equation modeling (SEM) technique was used to test the proposed model. The findings from 545 samples collected between August and November 2020 from respondents working in logistics service-provider companies in Thailand show that digital transformation drivers and objectives seem likely to impact success factors and implications in digital transformation positively. Digital transformation success factors also positively impact logistics sustainability. In comparison, logistics sustainability has a significant impact on Thailand's logistics service-provider sector's economic, environmental, and social aspects. Lastly, this research highlights the significance of digital transformation success factors and extends the current knowledge about digital transformation factors and their potential impact on logistics sustainability.

• 한국산업정보학회논문지
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• 제27권1호
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• pp.93-109
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• 2022

오늘날 고객과 정보와 서비스를 결합하는 디지털전환은 산업전체의 판도를 바꾸는 새로운 비즈니스 모델이 등장하며, 고객의 가치를 창출하는 핵심 경쟁력으로 제시되었다. 이러한 관점에서 본 연구는 숙박정보를 제공하는 앱서비스 사례를 기반으로 디지털전환이 기업에 미치는 영향력을 분석하여 경쟁우위요인을 도출하하였다. 본 사례연구는 숙박예약서비스 산업에서 디지털전환시운영프로세스에서 사용자의 참여를 확대하고, 그 과정에서 사용자에게 새로운 선호요인을 제안하여 경쟁력을 높일 수 있는 서비스방안을 분석하였다. 분석결과, S사의 5가지 경쟁요인 분석을 통해 운영프로세스 상에서의 고객서비스 가치 모델을 도출하였다. 본 연구 결과는 서비스산업에서 디지털전환 시 기초자료로 활용될 수 있다.

• International Journal of Advanced Culture Technology
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• 제11권4호
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• pp.435-441
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• 2023

From the mid-to-late 2010s, technology was frequently mentioned in the definition of digital transformation. In the early stages, the private sector started actively using it, and the public sector started to take it seriously. Divided into "providing value and cultural change, the main goals of digital transformation were accomplished, and the ideas of creating new values in social and industrial systems and applying digital technology appeared to be related. Digital transformation, defined as the idea of combining digital solutions to boost competitiveness and add value, necessitates social innovation and cultural shifts at the national level. In order to encourage the digital transformation of the industry, the Industrial Digital Transformation Promotion Act was passed in December 2021. This set the groundwork for a comprehensive and organized approach to facilitating the use of industrial information. We will examine the nature and extent of digital transformation in this study, as well as discover the organizations and regulations that support it. We also want to examine the essential standards and technologies needed to put the digital transformation plan into practice. Lastly, We'll make some conclusions about how this will affect public services' digital transformation.

• 품질경영학회지
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• 제50권4호
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• pp.843-861
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• 2022

Purpose: This study explores the impact of digital transformation (DT) strategies on gaining a competitive advantage in interactive educational services. Methods: We develop a service value proposition model by analyzing educational service elements to confirm the impact of DT in the classroom through case studies. This study focuses on educational services that DT has a positive impact on organizational competitiveness by providing opportunities for customers to engage in operational processes. This case study summarizes competitiveness using SWOT (strengths, weaknesses, opportunities, and threats) analysis. Results: The findings of the case study indicate that DT-enabled competitive factors contribute to an organization's competitive advantage. The study results present key resource as social cloud services, data combination, content sharing, and products/services. The online application that collects user data about education and shares class and evaluation information creates a new class operational process in the field of educational service for a value proposition of collection-merging-sharing with social cloud function. Conclusion: The results of this study can be used as a good guideline for educational service providers interested in applying DT for improved customer satisfaction and educational organizations' competitiveness. In addition, the study findings provide theoretical and practical implications on SWOT approaches to changing the educational service provision ways through digital transformation.

• International Journal of Computer Science & Network Security
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• 제24권1호
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• pp.178-186
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• 2024

While in high-income countries the development of digital technology began in the 1970s, in low- and middle-income countries it began in the 1990s and even after 2005, due to the political regime that constrained economic development and innovation. At the same time, there are no studies of the relationship between technological development and structural changes through innovation in low- and middle-income countries. The article aims to quantify the relationship of the introduction of digital technologies on innovation, structural transformation of low- and middle-income economies. The industrial-agrarian economy of Uzbekistan with an authoritarian regime is in a state of transition to a market economy, while in Ukraine, there are active processes of Europeanization and integration into the EU. Ukraine's economy is commodity-based (the export of raw materials of industries and the agricultural sector in developed countries predominates) and industrial-agrarian. Digital technologies and the service sector are little developed in Uzbekistan. On the other hand, Ukraine has a more developed ICT sector. Uzbekistan is gradually undergoing an innovative and structural transformation of the economy: the productivity of the agricultural, industrial, and service sectors is growing, but the ICT sector is virtually undeveloped. In comparison, in Ukraine, there are no significant structural transformations due to a significant drop in productivity of the industrial sector, with stable growth of productivity of the agricultural sector due to technology and a slight increase in productivity of the service sector. It is revealed that Ukraine and Uzbekistan have undergone structural transformations of the economy in favor of the service sector, while the agricultural and industrial sectors produce less and less. If Uzbekistan remains the industrial-agrarian country with an aggregate share of the added value of these sectors 59% in 2019, Ukraine transits to the post-industrial type of economy where the added value of the service sector in GDP grows (55% compared to agrarian and industrial sectors at 42%).

• 산업융합연구
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• 제21권4호
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• pp.1-12
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• 2023

디지털 전환은 금융, 물류 등을 포함한 산업계, 학계에서 급부상하고 있으며, 디지털 전환 분야에 관한 컨설팅 시장도 함께 성장하고 있다. 선행연구에 따르면, 컨설팅 기관의 디지털 전환에 관한 필요성이 제기되고 있다. 이 과정에서 컨설턴트의 역할은 시대에 맞게 변화되어야 하며, 고객관계관리, 고객에 대한 태도가 강조되고 있다. 하지만 컨설팅 연구는 이에 관한 연구가 심도 있게 연구되지 않은 점이 있다. 따라서 본 연구는 디지털 전환 분야의 컨설턴트 태도에 초점에 맞춰 태도의 요소를 개발하는 것이 목적이다. 문헌분석과 수정된 델파이 기법을 활용하여 연구한 결과, '고객지향성', 성취지향성', 전문가 품위', 전문성 유지', 그리고 '윤리성' 등이 핵심 태도 요소인 것으로 도출되었다. 본 연구는 디지털 전환 시대에 맞게 디지털전환 분야의 컨설턴트 태도 요소를 탐색적이며, 내용타당도를 검증하여 개발했다는 것에 의의가 있으며, 디지털 전환 분야의 컨설턴트는 실무적으로 태도의 중요성을 인식하고 역량 향상의 기초 도구로 활용할 수 있을 것이다.

• 유통과학연구
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• 제17권3호
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• pp.41-47
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• 2019

Purpose - Based on the analysis of Kazakhstan's experience of digital transformation, this study suggests a concept for digital solution to optimize organizational process, create trust networking between the center of state scholarships programs and recipients. In addition, the authors contribute to the current discussions of an effective digital transformation of state services. Research design, data, and methodology - Policy analysis is based on the combination of both primary and secondary materials collected during a Policy Research Project conducted in Kazakhstan in 2017. It involved semi-structured interviews with the state scholarship' recipients, ICT experts and findings from academic articles. Results - Findings are represented via Policy Development Matrix - a table with three options (status quo, partial change, total change) to deal with policy challenges. Authors suggest a concept for digital solution following the Customer Relationship Management (CRM) principles for optimizing core business processes, communication and networking strategies of the state scholarships program. Conclusions - At the time when digitalization becomes trending for states, the transformation of the state education policy is inevitable. The rapid development of digital technologies creates new opportunities for a single integration platform with key principles of Smart Remote Management in the state scholarships programs.

• 한국정보통신학회논문지
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• 제26권12호
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• pp.1826-1831
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• 2022

급격한 고령화는 진단과 치료중심의 의료패러다임을 예방과 관리를 강화하는 방향으로 전환을 요구한다. 본 논문에서는 부산광역시를 중심으로 지역사회기반 디지털 헬스케어시스템 구축 필요성을 전제로 디지털 헬스케어의 개념과 구체적 발전방향에 대해 논의한다. 디지털 헬스케어는 첨단 정보통신기술과 의료기술의 융합으로 예측적, 예방적, 개인적, 참여적 서비스의 특징을 갖고 있으며 인구구조변화 및 의료복지의 사회적 비용 증가에 대한 사회문제 해결 대안으로 제기되고 있다. 전국 지자체 중 유일하게 부산은 마을건강센터를 동 단위로 운영한다. 마을건강센터는 주민들의 주도적인 건강관리로 질병예방의 데이터 구축이 가능한 최소단위이다. 마을건강센터의 디지털 전환은 기본적인 건강데이터 및 사회적 정보를 활용하여 지역사회 내 예방적 돌봄 체계 축적을 가능하게 한다. 또한 주민 모두 접근 가능한 리빙랩의 주요 장소로 신기술 개발을 위한 테스트베드로 활용 가능하다. 실제로 개발된 제품과 서비스를 효율적으로 사용하기 위한 실증이 필요하다. 마지막으로 마을 간호사와 마을 활동가의 디지털 전환 역량 강화 교육은 보건과 복지가 결합된 융합형 서비스를 실제화할 수 있다.

• East Asian Economic Review
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• 제23권3호
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• pp.285-309
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• 2019

Unlike the popular belief, digital transformation mainly gets stymied by legal and regulatory issues related with legacy institutions in Asia rather than technical difficulties. The real challenges triggered by the PSD2 (Payment Services Directive 2) are how the region would overcome the overly fragmented, centralized, and hierarchical legacy framework to allow necessary changes to respond to the digital single market initiatives as promulgated by the European counterpart. The PSD2 is expected to bring about substantial changes in the payment ecosystem by allowing payment service providers to access customers' accounts and transactions information via API that have been traditionally controlled by banks. This paper suggests an incentive-compatible mechanism design for open collaboration among legacy institutions in the region to help them adapt to the PSD2. As evidenced by case studies in Korea, the Asian equivalent of PSD2 can be implemented and further expanded to create region-wide PCS (payment-clearing-settlement) network by reconnecting the dots of legacy infrastructures. These decentralized, diverse, small payment networks can be further combined with the expanded RTGS-CDS platform to evolve into the next phase of Asian Financial Network.