• Journal of Digital Convergence
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• v.7 no.4
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• pp.43-56
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• 2009

The concept causing all the fuss is "the utility computing or the usage-based IT service", which now represents the future for IT asset in all aspects of the way they work in business, the commercial and public sector. The core of "utility computing or usage-based IT service" is changing the IT assert from "ownership" to "borrowing", which enables managers to get greater utilization of data-centre resources at lower operating costs. This trend is spreaded in public sector centering the Governmental Internet data Center of Korea(NCIA). So, it has need to make an usage-based IT service model that is suitable for public sector. In this paper, we propose the usage-based IT service model that is composed of IT service framework, service pricing model and IT service architecture.

• Journal of Digital Convergence
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• v.1 no.1
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• pp.235-253
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• 2003

In this research, we have developed a model that can explain the potential customer's needs for the potable Internet service, a concept with 'QoS guaranteed lower-price high speed mobile Internet service. Based on the developed model, we have also derived some empirical implications for the business firms interest in the potable Internet market. The developed model is incorporating a survey result, answering of potential customer's attitude for the portable Internet service, from the subscribers to the Internet service, wireless LAN service, and mobile Internet service. As a result, we have found that a very innovative group, such as wireless LAN users and 20's age group using mobile Internet service, could be the most attractive market segment. Moreover, the aspects of the service coverage and the price competitiveness at the service launching stage could be the most critical success factors for the portable Internet service.

• Journal of Digital Contents Society
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• v.13 no.4
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• pp.539-545
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• 2012

As a representative of the convergence of broadcasting and communication, the data service provide viewers new services such as games, weather services, and stock trading services on TV. The data service, however, has failed to gain the popularity with the viewers due to the short of killer services and the dominating power of TV programs. The paper introduces an MHP-based method for semantically integrate a data service to a TV program by allowing the data service to utilize the content of the TV program, which changes as time goes on.

• Journal of Korean Elementary Science Education
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• v.39 no.4
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• pp.494-505
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• 2020

In this study, we surveyed characteristics of the science related collaborative problem solving competency of pre-service elementary teachers, especially required in the digital age. The participants in online survey were 119 pre-service elementary teachers of National University of Education located in Gangwon province. The analyzed results of survey were as follows: First, pre-service teachers performed their task responsibly in collaborative problem solving context related to science. However, they lacked competencies in making rubrics for problem solving processes or outcomes, and setting up rules about team activities. Second, in using ICT technology, the competencies of utilizing tools such as app and software lacked compared with the competencies of searching data in online and using ppt. Third, there was no statistically significant difference among groups by their intensive major in university or selective subject in high school. Nevertheless, pre-service teachers majoring in natural science showed more persistence than those majoring in humanities in problem solving context. Finally, there was no significant gender difference except 'clear communication and accomplishment'. That is, female pre-service teachers performed more responsible in their task and showed more fluency in communication and presentation within their group than male counterparts. Based on these results, implications in the field of pre-service teacher education were discussed.

• Journal of the Korean Society for information Management
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• v.24 no.2
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• pp.105-122
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• 2007

To understand the present status and the development of the digital reference service in Korean public libraries, a nationwide site observation was attempted in 2007. The collected data was analyzed, then compared with the previous analysis based on a 2003 data. For the 404 sites offering digital reference, operational characteristics, such as access level, service mode, link description, policy, web form, and FAQ, are analyzed, Performance analysis focused on the presence of question posting, volume of usage, response rate, and types of the questions, for the data collected for 15 days through question and answer transcript recording. Results reveal findings on the present situation as well as changes over 4 years. Related problems are identified. The conclusion includes suggestions for improving digital reference service.

• Journal of Digital Convergence
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• v.4 no.2
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• pp.41-49
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• 2006

This study tried to find the determine of intention to mobile game service acceptance. Our research proposes the theoretical model consisting of factors such as perceived usefulness, perceived ease of using the mobile phone, perceived price. The data was analyzed using LISREL based on th structural equation modeling, a second-generation multivariate technique. The result shows that the perceived usefulness have significant effects on the mobile game service acceptance.

• Proceedings of the IEEK Conference
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• 2004.08c
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• pp.562-566
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• 2004

In this paper, we propose a method for constructing terrestrial/cable PSIP converting system, so-called a PSIP converter, which is converting terrestrial PSIP into cable PSIP for a data broadcasting service in the interoperable network of terrestrial and cable, and define an interface between the PSIP converter and the OOB SI generator by using PMCP messages compliant to ATSC T3/S1. The exiting PSIP converter just converts terrestrial PSIP into cable PSIP compliant to ATSC and OCAP standard and transmits by a MPEG-2 TS format. That is to say, it is not for the digital data broadcasting but for the digital broadcasting. Say in other word, the proposed PSIP converter is designed to convert and transmit PSIP including DET information which is necessary data event information for data broadcasting service. In addition, the PSIP converter can support various types of PSIP information to the OOB SI generator by using PMCP messages defined by a hierarchical structure as per each channel, audio/video event, data event and so on.

• Journal of the Korean housing association
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• v.19 no.6
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• pp.45-53
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• 2008

The purpose of this study was to find out older adults' current uses, satisfaction level and life changes by using digital home services. The study collected data from 140 persons who were 55 years and older living in a digital home. The results of the study showed that consideration level of digital home service installation was the major variable to affect the residents' life changes. In general, the residents who use more digital home services experienced higher positive life changes. Therefore, for older adults, various ideas to expand their understanding of digital home services should be developed to increase their positive life changes.

• The Journal of Information Systems
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• v.31 no.3
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• pp.89-108
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• 2022

Purpose The purpose of this study is to clarify the conceptualizations of mandatory and reward that have come into focus in the definition of digital shadow work. And explore how users in a shared services environment view cost and coercion from the perspective of digital shadow work. Design/methodology/approach We conducted one-on-one interviews with 4 participants, with each interview being an average of 25 minutes. Based on literature review, stakeholder observation, and interviews on digital shadow work so far, very objective results can be derived through triangulation based on the basis of multiple sources. Findings According to the results of the preliminary study, there are some rewards for each type of digital shadow work, but time saving and service convenience are considered more than financial rewards. Unfair demands in determining whether to implement them in consideration of the difficulty and expected benefits of the demanding digital work can cause dissatisfaction with the service. Academic implications and future research directions are also discussed.

• Knowledge Management Research
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• v.21 no.3
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• pp.123-140
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• 2020

In call centers where customers contact a firm's customer service without face-to-face interaction, customer service representatives (CSRs) determine its service competitiveness. In other words, a firm's service excellence relies on its CSRs. Drawing on the concept of agility from service and information technologies studies, this study conceptualizes customer response capability as a variable consisting of customer response expertise and customer response agility, and further verifies its effects on customer service performance. Moreover, this study examines whether a firm's digital and human knowledge resources are related to CSRs' customer response capability. To empirically test the proposed hypotheses, the partial least squares analysis is conducted with a total of 371 responses collected on CSRs from two insurance call centers. The findings indicate that a firm's digital and human knowledge resources enhance CSRs' customer response expertise and customer response agility, thereby increasing customer service performance. The results draw the conclusion that CSRs' customer response capability is a key antecedent of superior customer service.