• Title/Summary/Keyword: defect management system

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An Empirical Study on the Effect of CRM System on the Performance of Pharmaceutical Companies (고객관계관리 시스템의 수준이 BSC 관점에서의 기업성과에 미치는 영향 : 제약회사를 중심으로)

  • Kim, Hyun-Jung;Park, Jong-Woo
    • Journal of Intelligence and Information Systems
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    • v.16 no.4
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    • pp.43-65
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    • 2010
  • Facing a complex environment driven by a decade, many companies are adopting new strategic frameworks such as Customer Relationship Management system to achieve sustainable profitability as well as overcome serious competition for survival. In many business areas, CRM system advanced a great deal in a matter of continuous compensating the defect and overall integration. However, pharmaceutical companies in Korea were slow to accept them for usesince they still have a tendency of holding fast to traditional way of sales and marketing based on individual networks of sales representatives. In the circumstance, this article tried to empirically address current status of CRM system as well as the effects of the system on the performance of pharmaceutical companies by applying BSC method's four perspectives, from financial, customer, learning and growth and internal process. Survey by e-mail and post to employers and employees who were working in pharma firms were undergone for the purpose. Total 113 cases among collected 140 ones were used for the statistical analysis by SPSS ver. 15 package. Reliability, Factor analysis, regression were done. This study revealed that CRM system had a significant effect on improving financial and non-financial performance of pharmaceutical companies as expected. Proposed regression model fits well and among them, CRM marketing information system shed the light on substantial impact on companies' outcome given profitability, growth and investment. Useful analytical information by CRM marketing information system appears to enable pharmaceutical firms to set up effective marketing and sales strategies, these result in favorable financial performance by enhancing values for stakeholderseventually, not to mention short-term profit and/or mid-term potential to growth. CRM system depicted its influence on not only financial performance, but also non-financial fruit of pharmaceutical companies. Further analysis for each component showed that CRM marketing information system were able to demonstrate statistically significant effect on the performance like the result of financial outcome. CRM system is believed to provide the companies with efficient way of customers managing by valuable standardized business process prompt coping with specific customers' needs. It consequently induces customer satisfaction and retentionto improve performance for long period. That is, there is a virtuous circle for creating value as the cornerstone for sustainable growth. However, the research failed to put forward to evidence to support hypothesis regarding favorable influence of CRM sales representative's records assessment system and CRM customer analysis system on the management performance. The analysis is regarded to reflect the lack of understanding of sales people and respondents between actual work duties and far-sighted goal in strategic analysis framework. Ordinary salesmen seem to dedicate short-term goal for the purpose of meeting sales target, receiving incentive bonus in a manner-of-fact style, as such, they tend to avail themselves of personal network and sales and promotional expense rather than CRM system. The study finding proposed a link between CRM information system and performance. It empirically indicated that pharmaceutical companies had been implementing CRM system as an effective strategic business framework in order for more balanced achievements based on the grounded understanding of both CRM system and integrated performance. It suggests a positive impact of supportive CRM system on firm performance, especially for pharmaceutical industry through the initial empirical evidence. Also, it brings out unmet needs for more practical system design, improvement of employees' awareness, increase of system utilization in the field. On the basis of the insight from this exploratory study, confirmatory research by more appropriate measurement tool and increased sample size should be further examined.

Research on the Relationship between Thermoelectric Module with Defects and Thermal Performances (열전소자 내부 층간 결함과 열성능 관계에 관한 연구)

  • Choi, Choul-Jun;Gao, Jia-Chen;Kim, Jae-Yeol;Jung, Yoon-Soo
    • Journal of the Korean Society of Manufacturing Process Engineers
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    • v.15 no.4
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    • pp.125-133
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    • 2016
  • From the first application of a thermoelectric module to nowtoday, it has been more than half a century. The application of a thermoelectric module is becoming more and more widely accepted since, people's requirement rely more and more on the efficiency of thermoelectric modules and their reliability become higher and higher. So people pay more and more attention to the thermoelectric module. In Around the world, the more research for into improving the efficiency of thermoelectric modules is focused on the current materials. at present. However, the research of into available materials had has some limitations, and the research of materials had reached a bottleneckthere are limits to current applications. On the other hand, from the production process, if we assembled by materials withoutmodules without any damages and achieve the ideal state of a joint, we can make the a product to maximize performance and have a longer service life. SoTherefore, in this study we will prove the relationship between the any defects inside and the efficiency of a thermoelectric module to improve the quality management and performance of modern thermoelectric modules at present.

A method for optimizing lifetime prediction of a storage device using the frequency of occurrence of defects in NAND flash memory (낸드 플래시 메모리의 불량 발생빈도를 이용한 저장장치의 수명 예측 최적화 방법)

  • Lee, Hyun-Seob
    • Journal of Internet of Things and Convergence
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    • v.7 no.4
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    • pp.9-14
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    • 2021
  • In computing systems that require high reliability, the method of predicting the lifetime of a storage device is one of the important factors for system management because it can maximize usability as well as data protection. The life of a solid state drive (SSD) that has recently been used as a storage device in several storage systems is linked to the life of the NAND flash memory that constitutes it. Therefore, in a storage system configured using an SSD, a method of accurately and efficiently predicting the lifespan of a NAND flash memory is required. In this paper, a method for optimizing the lifetime prediction of a flash memory-based storage device using the frequency of NAND flash memory failure is proposed. For this, we design a cost matrix to collect the frequency of defects that occur when processing data in units of Drive Writes Per Day (DWPD). In addition, a method of predicting the remaining cost to the slope where the life-long finish occurs using the Gradient Descent method is proposed. Finally, we proved the excellence of the proposed idea when any defect occurs with simulation.

An emperical study on a cause of the gap between technological success rate and commercialization success rate on the government-funded R&D projects of SMEs (정부지원 중소기업 R&D과제의 기술적 성공률과 사업화 성공률 간 격차요인에 관한 실증연구)

  • Yoon, Doh-Keun;Yang, Dong-Woo
    • Journal of Digital Convergence
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    • v.11 no.8
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    • pp.127-141
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    • 2013
  • In this study, we analyzed causal relationships between technology orientation and technological performance, between technological performance and commercialization speed on the government -funded R&D projects in 2009 for searching the cause of the big gap between technological success rate and commercialization success rate. In the result, technology orientation affected negatively on the technological performance, but the technological performance affected positively on the commercialization speed. These results mean that low technology oriented projects are easy to reach the selling step of products faster but they are not easy to attain a balanced income and outgo in contrast to the firms' own R&D. we found it was caused by a defect in the government's R&D support and management system.

Clinical features and surgical outcomes of complete transposition of the great arteries

  • Hong, Suk Jin;Choi, Hee Joung;Kim, Yeo Hyang;Hyun, Myung Chul;Lee, Sang Bum;Cho, Joon Yong
    • Clinical and Experimental Pediatrics
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    • v.55 no.10
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    • pp.377-382
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    • 2012
  • Purpose: This single-center study aimed to assess the clinical features and surgical approaches and outcomes of complete transposition of the great arteries (TGA). Methods: TGA patients who had undergone surgical correction at the Kyungpook National University Hospital from January 2000 to December 2010, were retrospectively evaluated for patient characteristics, clinical manifestation, preoperative management, intraoperative findings, postoperative progress, and follow-up status. Results: Twenty-eight patients (17 boys and 11 girls, mean age=$10.6{\pm}21.5$ days) were included and were categorized as follows: group I, TGA with intact ventricular septum (n=13); group II, TGA with ventricular septal defect (VSD, n=12); and group III, TGA/VSD with pulmonary stenosis (n=3). Group I underwent the most intensive preoperative management (balloon atrial septostomy and prostaglandin E1 medication). Group II showed the highest incidence of heart failure (P<0.05). Usual and unusual coronary anatomy patterns were observed in 20 (71%) and 8 patients, respectively. Arterial and half-turned truncal switch operations were performed in 25 and 3 patients (Group III), respectively. Postoperative complications included cardiac arrhythmias (8 patients), central nervous system complications (3 patients), acute renal failure (1 patient), infections (3 patients), and cardiac tamponade (1 patient), and no statistically significant difference was observed between the groups. Group II showed the mildest aortic regurgitation on follow-up echocardiograms (P<0.05). One patient underwent reoperation, and 1 died. The overall mortality rate was 4%. Conclusion: Our study showed favorable results in all the groups and no significant difference in postoperative complication, reoperation, and mortality among the groups. However, our results were inadequate to evaluate the risk factors for reoperation and mortality owing to the small number of patients and short follow-up duration.

A Study on the Asset Valuation Method Based on the Performance Information of Bridge (교량 성능 정보에 기초한 자산가치 평가 방법 연구)

  • Yong-Jun Lee;Kyung-Hoon Park;Jong-Wan Sun
    • Journal of the Korea institute for structural maintenance and inspection
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    • v.27 no.5
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    • pp.57-66
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    • 2023
  • Asset valuation of social infrastructure is essential for rational decision-making for efficient management of assets. In addition, it can be an indicator for correctly recognizing assets. In general, Korea applies depreciated replacement cost based on the straight-line method to evaluate asset value, yet this is unsuitable for evaluating actual value because it is depreciated at a constant rate over the useful life period. In order to evaluate the asset value considering the performance of the bridge, the performance index of the bridge is estimated using the Weibull distribution. Using the estimated performance indicators and defect index, a new asset value evaluation method is proposed and compared and analyzed with the existing method. The proposed valuation method can take into account the performance of the bridge, so it is judged to be more objective and reasonable than existing method.

A Study on the Justification of Inspection through Analysis of Periodic Test Inspection Results of a Two-wheeled Vehicle (이륜자동차 정기검사 결과분석을 통한 검사제도 개선연구)

  • Junseok Lee;Sung Gil Han;Hongjae Cho;Hokyung Kim;Gwangjin Seok;Yongdal Kim;Taeseok Oh
    • Journal of Auto-vehicle Safety Association
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    • v.16 no.1
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    • pp.42-48
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    • 2024
  • With a sustained increase in the number of reported registrations for two-wheeled vehicles and the simultaneous growth of the domestic two-wheeled vehicle market, fueled by the activation of contactless industries and a rising population engaging in recreational two-wheeled vehicles during the COVID-19 era, concerns regarding safety incidents and environmental issues have come to the forefront. While the regular inspection methods and environmental standards for four-wheeled vehicles are becoming more stringent for safety and environmental management, the same cannot be said for two-wheeled vehicles. As the market for two-wheeled vehicles continues to expand, there is a pressing need for improvements in the management and inspection of these vehicles. In this study, we analyze cases of non-compliance from the results of periodic inspections over the past five years, specifically focusing on illegal customizations, exhaust emissions testing, and exhaust noise results. Through this analysis, we elucidate the necessity for enhancing the inspection system for two-wheeled vehicles, drawing parallels with the inspection systems applied to conventional automobiles. The findings of this research contribute to advocating for improvements in the inspection regime for two-wheeled vehicles, addressing the growing concerns related to safety and environmental impact.

A Study on Improvement about abnormal display of Multi Function Display for KUH (한국형 기동헬기 다기능시현기의 이상시현 개선에 관한 연구)

  • Kim, Young Mok;Chang, Joong Jin;Jun, Byung Kyu;Kim, Chang Young;Kim, Tae Hyun
    • Journal of the Korean Society for Aeronautical & Space Sciences
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    • v.42 no.4
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    • pp.344-350
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    • 2014
  • Multi Function Display(MFD) of Korean Utility Helicopter(KUH) is the component of mission management/display control system and displays image information(navigation, flight, survivability, digital map, maintenance) acquired from Mission Computer(MC) while the aircraft is operated. It is an essential equipment for pilots to perform flight mission and it has functions of display scene control, data display, built in test(BIT) and brightness control. In this paper, it is analyzed the cause of abnormal display(flickering) on MFD and summarized the design changes to solve the defect. It is also described system safety analysis and suggested verification results of flight/ground test.

Diagnosis of Work-related Musculoskeletal Disease through Moire Image Pattern and Treatment Measure using a Sling System (Moire' 영상무늬를 통한 근골격계질환의 진단과 현가장치를 이용한 치료방안)

  • Lee Sang-Yong;Lee Eun-Kyong;Kwon So-Hee;Jung He-Kyong;Kim Sam-Tae;Chong Myong-Soo;Lee Ki-Nam
    • Journal of Society of Preventive Korean Medicine
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    • v.7 no.2
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    • pp.121-130
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    • 2003
  • The Musculoskeletal Disease has been ignored or turned away due to the difficulty of diagnosis and the vagueness of judgement up to now. Contrary to other diseases, there were many cases where the character of the Musculoskeletal Disease wasn't revealed through the objective inspection. And that's because the Musculoskeletal Disease appears for the most part due to muscular defect so it is impossible to diagnose the muscle by X-ray diagnosing the bone and it is also impossible to diagnose the fine damage of the muscle or tendon even by advanced device like MRI. As the nervous blood vessels or acupunctures pass through or are next to the muscle, the tension of the muscle put pressure on these so can become the direct or indirect causes of various kinds of pains or intern diseases. But in spite of that, for lack of proper equipment diagnosing the state of the muscle(Shortened.. Relaxed... or Hardened...) the muscle has been disregarded or neglected intentionally or unintentionally. While many people think themselves to be a muscular expert, if they don't see the shape of the muscle, that is just like blind treatment. But as now the equipment diagnosing the state of the muscle is developed, it seems that this problem can be settled. It was attempted in this study that the muscle or skeleton of the Musculoskeletal disease patients was diagno the treatment order and method were decided by a questionnaire survey and simple inspection, and the Musculoskeletal correction exercise using the muscle management and sling system made them escape from the Musculoskeletal disease, turning their muscle into more flexible and stronger muscle. As a result notwithstanding the limited treatment period '12 times', the improvement rate was as high as 74%, which showed that the muscle management and Musculoskeletal correction exercise had a great effect on the symptom improvement of the patients. If the treatment times had increased, the improvement rate also would have increased more.

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Development of E-PAD based condition evaluation system for facility safety inspection (시설물 안전점검을 위한 E-PAD 기반 상태평가 시스템 개발)

  • Jung, Hae-Yong;Lee, Heung-Su;Yi, Jong-Hwa;Kim, Young-Seok;Park, Chul
    • Journal of the Korea institute for structural maintenance and inspection
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    • v.23 no.4
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    • pp.1-7
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    • 2019
  • As a unify operational processes of the safety inspection for major national facilities, it is expected that the efficiency and professionalism of the project will be enhanced. Also it is being emphasized that the importance of visual inspection that initially find physical and functional defects in facilities. In this study, we developed an E-PAD-based condition evaluation system to check the safety of the facility to overcome the problems and limitations of the existing inspection method. This system consists of introduction, work list, visual inspection, defect table and so on. It is possible to download the inspection drawings at the site and input the damage information to the drawings and check the evaluation grade. In order to verify the E-PAD based condition evaluation system, the inspection data of 10 sample bridges were inputted into the system and the evaluation results were compared. As a result, it was confirmed that the safety grade calculated from the system and the existing safety grade are the same. The feasibility analysis of the AHP method also showed that the function increased by 10%, cost by 36%, and value by 30% compared to the existing method. Therefore, it is expected to contribute to systematic data and information analysis system for improvement of facility management.