• Title/Summary/Keyword: customer utility

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The Development of RFID Utility Statistical Analysis Tool (RUSAT) in Comparison to Barcode for Logistics Activities (물류활동에서 RFID와 바코드 시스템의 효용성 비교를 위한 통계분석 도구(RUSAT) 개발)

  • Ha, Heon-Cheol;Park, Heung-Sun;Kim, Hyun-Soo;Choi, Yong-Jung
    • Journal of the Korea Society of Computer and Information
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    • v.17 no.5
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    • pp.137-146
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    • 2012
  • In SCM(Supply Chain Management), a management paradigm where the customer satisfaction is to be achieved by minimizing the cost, reducing the uncertainty, and obtaining the overall optimization. As it performs the integrated operation of the paths of information, assets, and knowledge from the raw material providers to the retailers, the adoption of RFID(Radio Frequency Identification) in SCM could be expected to magnify the effectiveness of the system. However, there is a huge risk by deciding whether or not RFID system is adopted without the objective analysis under the uncertain circumstances. This research paper presents the statistical analysis methodologies for the comparison of RFID with Barcode on the aspect of utility and the statistical analysis tool, RUSAT, which was programmed for nonstatisticians' convenience. Assuming a pharmaceutical industry, this paper illustrates how the data were entered and analyzed in RUSAT. The results of this research are expected to be used not only for the pharmaceutical related company but also for the manufacturer, the whole-saler, and the retailer in the other logistic industries.

A Study on the Customer Perception for the Development and Application of Smart Clothing (스마트 의류 개발과 활용을 위한 소비자 인식 조사)

  • Choi, Sun-Yoon;Lee, Jeong-Ran
    • Fashion & Textile Research Journal
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    • v.8 no.4
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    • pp.420-426
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    • 2006
  • Korean prior studies on smart clothing seeking complete mixture of clothing and computer with diverse functions in the ubiquitous environment were so mere, while there have been aggressive activities to develop diverse smart clothing products led by the relevant industries and universities in foreign countries. Given prospective growth of the smart clothing market, there should be customers' evaluation of functions and utility of and sensitivity to smart clothing as well. This study conducted a questionnaire to Korean customers in their twenties regarding their perception and liking of and willingness to use smart clothing, and examined the needs of new functions of smart clothing. As a result, the customers in their twenties turned out to like well-designed and comfortable clothing, and be exposed to diverse and continuous computing environment. Also, they have relatively low perception but considerably high liking of smart clothing, indicating their high willingness to use smart clothing products. They cited 'selectable functions' and 'mobile and convenient ' as merits, and 'too expensive' and 'easy to wash' as demerits of smart clothing. In the respect, they proposed many interesting smart clothing ideas, such as 'clothing with automatic temperature-sensing function, which gets higher heat- insulating function by tightening the textile structure in winter and higher ventilating function by loosening the textile structure in summer.' We hope the results of this study will serve basic data for development of more efficient smart clothing in the future.

Time-varying Harmonics Measurement and Assessment of the Electric Arc Furnace Loads (시간에 따라 변하는 전기로 부하의 고조파 측정 및 평가)

  • Kim, Kyung-Chul;Jin, Seong-Eun;Park, Sang-Young;Lee, Joo-Hong;Lee, Il-Moo;Jeon, Young-Soo
    • Journal of the Korean Institute of Illuminating and Electrical Installation Engineers
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    • v.20 no.1
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    • pp.91-99
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    • 2006
  • Large steel industries have nonlinear loads including electric arc furnaces and harmonic field measurements have shown that harmonic content of a waveform varies with time. Since the large loads are supplied from the power system grid, it must be recognized that not only will the system of utility be impacted, but neighboring customer system could be impacted as well. In this paper time-varying harmonics are evaluated by international harmonic standards IEEE Std. 519 and IEC 61000-3-6 using a cumulative probablistic approach.

A Study on Fire Investigation Technique For Single Line to Ground Faults in Distribution Line Using EMTP Simulation (EMTP 시뮬레이션을 통한 배전선로의 1선 지락 사고시 화재 조사 기법에 관한 연구)

  • Yoo, Jeong Hyun;Kim, Hie Sik;Lee, Hoon Gi;Cho, Yong Sun
    • Journal of the Korean Society of Safety
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    • v.33 no.3
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    • pp.21-26
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    • 2018
  • Approximately 20% of the total fire is electrical fire, and electrical energy is a potential source of heat. Large-scale fault currents that occur during a line ground fault flow into electric utility poles, electric power equipment, or electric appliances of the customer, and cause simultaneous electrical fire. In this paper, we investigated the possibility of fire through the change of fault current flowing in faulty and sound feeder in case of 1 line ground fault in 22.9 kV distribution line. We propose a fire investigation analysis method for simultaneous multiple electrical fire such as evidence analysis method, and fault current occurrence confirmation method in case of fire accident by analyzing the fault current occurring in the ground fault in the distribution line using EMTP, electric power system analysis program.

Mobile Coupon Gift-giving Intention Model in Mobile Instant Messenger Environment (모바일 메신저 환경하의 모바일 상품권 선물증여 의도 모형)

  • Yeo, Hyun-Jin;Nan, Chun-Ji;Suh, Yung-Ho
    • Journal of Korean Society for Quality Management
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    • v.42 no.4
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    • pp.717-728
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    • 2014
  • Purpose: The purpose of this research is to develop a model tat explains the motivation of mobile coupon gift intention in mobile instant messenger service. Methods: This study utilized Structural Equation Model to clarify factors those influence mobile coupon gift intention under mobile messenger environment. Results: The research model in this study is verified with two hundreds sample data. This study found that mobile coupon gift-givers's giving intention is influenced by experimental and obligated motivation, price utility, social value of gift-giving, and perceived ease of use of the technology. Conclusion: This study verified five factors those influence to mobile coupon gift-giving intention. Although this study initially suggests and verify gift-giving intention model, we expect further research that related to other factors affecting the intention and other recent technology factors such as personal innovation and others.

The Influences of Tangible Clues on Customer's Perceived Risk and Satisfaction at Family-Restaurants (Focused on University Students in Seoul) (패밀리레스토랑의 유형적 단서가 고객의 지각된 위험 및 만족에 미치는 영향(서울지역 대학생을 대상으로))

  • Lee, Jung-Ja;Yoon, Tae-Hwan
    • Korean journal of food and cookery science
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    • v.22 no.3 s.93
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    • pp.355-362
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    • 2006
  • The purpose of this study was to investigate the influences of tangible clues on university students' perceived risks and satisfaction at family-restaurants in Seoul. The performances of 3 tangible clues(physical evidence, employee, service process) negatively influenced the student's perceived risks. This result indicated that tangible clues can reduce the negative characteristics of service (intangibility, inseparability, perishability and variability) toward student customers at family restaurants. Meanwhile, financial risk, performance risk and social risk negatively influenced their overall satisfaction. Performance risk had the strongest negative influence on student customers' overall satisfaction, indicating that university students were much more interested in performance and utility about menu, food and service quality than in other factors at family restaurants. As a result, food-service corporations need to manage suitably various tangible clues as an important marketing strategy to diminish their customers' perceived risk and raise their satisfaction.

Unmanned Store, Retailtech and Digital Divide in South Korea

  • KWAK, Young-Arm;CHO, Young-Sang
    • Journal of Distribution Science
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    • v.17 no.9
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    • pp.47-56
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    • 2019
  • Purpose - A work way of 'face to face' or a work way of 'unmanned' is very meaningful trend in contrast of robot as a worker. This paper explored some cases of unmanned terminal and kiosk which has been quickly adopted to fastfood industry in South Korea and researched whether any inconvenience or trouble exists in the level of 'the poor' and 'the aged' or not at the time of 'touching' screen in unmanned store. Research design, data, and methodology -The authors examined a few previous studies in keywords of AmazonGo, kiosk, digital divide, information gap, deregulation, and analyzed some cases of 'unmanned terminal' defines restrictively as all kinds of unmanned device, terminal and equipment including kiosk regardless of any place and type. Results - Promotion strategy of the unhandy and retailers needs to offer 'expansion of education and learning', readiness for the law aspect, reform of kiosk industry and priority of sufficient budge and politic assistance by government side. Conclusions - This paper presented some strategies of eliminating 'digital divide' both for a 'the poor', 'the aged', and for a retailer, so that the former may easily purchase goods on unmanned terminal, and the latter may easily sell the more goods at unmanned store.

Time-varying Harmonics Measurement and Evaluation of the High Speed Electric Train Loads (시간에 따라 변하는 고속철 부하의 고조파 측정 및 평가)

  • Jin, Seong-Eun;Kim, Kyung-Chul;Lee, Joo-Hong;Jeon, Young-Soo
    • Journal of the Korean Institute of Illuminating and Electrical Installation Engineers
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    • v.20 no.7
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    • pp.29-37
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    • 2006
  • High speed electric trains have nonlinear loads including converters and inverters for the control synchronous motors. Harmonics produced by these devices are large, but also have noticeable time varying characteristics. Since the large loads are supplied from the power system grid, it must be recognized that not only will the system of utility be impacted, but neighboring customer system could be impacted as well. In this paper time-varying harmonics for high speed electric train loads are measured and evaluated by international harmonic standards IEEE Std. 519 and IEC 61000-3-6 using a cumulative probablistic approach.

Multi-objective Unbalanced Distribution Network Reconfiguration through Hybrid Heuristic Algorithm

  • Mahendran, G.;Sathiskumar, M.;Thiruvenkadam, S.;Lakshminarasimman, L.
    • Journal of Electrical Engineering and Technology
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    • v.8 no.2
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    • pp.215-222
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    • 2013
  • Electrical power distribution systems are critical links between the utility and customer. In general, power distribution systems have unbalanced feeders due to the unbalanced loading. The devices that dependent on balanced three phase supply are affected by the unbalanced feeders. This necessitates the balancing of feeders. The main objective of reconfiguration is to balance the loads among the phases subject to constraints such as load flow equations, capacity and voltage constraints and to reduce the real power loss, while subject to a radial network structure in which all loads must be energized. Therefore, the distribution system reconfiguration problem has been viewed as multi-objective problem. In this paper, the hybrid heuristic algorithm has been used for reconfiguration, which is the combination of fuzzy and greedy algorithms. The purpose of the introduction of greedy is to refrain the searching for the period of phase balancing. The incorporation of fuzzy helps to take up more objectives amid phase balancing in the searching. The effectiveness of the proposed method is demonstrated through modified IEEE 33 bus and modified IEEE 125 bus radial distribution system.

The Leakage Current Analysis of ZnO Arrester Using Leakage Current Dete (피뢰기 누설전류 분석장치를 이용한 ZnO 피뢰기의 누설전류 변화 분석)

  • Kim, Young-Chun;Moon, Sun-Ho;Oh, Jung-Hwan;Kim, Jae-Chul;Lee, Young-Gil
    • Proceedings of the KIEE Conference
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    • 1998.07c
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    • pp.1082-1084
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    • 1998
  • In this paper, we developed a diagnosis device for ZnO arrester to detect on-line leakage current and acquire data from the power distribution system. The arrester is important power equipment used in power transmission and distribution systems to protect the generator and the main transformer from surge and overvoltage. First of all we developed a diagnosis device for ZnO arrester leakage current. And then we detect the total leakage current by the developed device without disconnecting the arrester ground wire and analysis the 3rd order harmonic by Fast Fourier Transform(FFT) to diagnose the ZnO arrester deterioration. With measuring the total current and the resistive current of power distribution system in operation, we analysis the trend of resistive current component in the total leakage current. We expect the result will be promote the method to protect electrical utility and customer from accident.

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