• 디지털융복합연구
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• 제15권6호
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• pp.189-196
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• 2017

본 연구의 목적은 소셜 미디어 데이터에 대한 감성평가를 활용하여 대형항공사와 저비용항공사 이용 고객의 만족도를 정량적으로 분석하는 것이다. 이를 위해 2008년에서 2016년까지 대형항공사와 저비용항공사가 언급된 총 77,591개의 트윗을 취합하고 항공사 선택 속성별로 분류하였으며, 고객만족도 분석을 위해 3명의 평가자가 감성 평가를 시행하도록 하였다. 분석결과, 최근 7년 간 고객 만족도는 저비용항공사가 대형항공사보다 통계적으로 유의하게(p<0.001) 높은 것으로 나타났으며, 대형, 저비용항공사 모두 고객만족도가 지속적으로 하락하고 있는 것으로 파악되었다. 또한, 항공사 선택 속성 중 예약과 항공기 운항과 관련된 고객만족도가 낮은 것으로 나타났으며, 대형항공사의 경우, 예약과 기내서비스, 마케팅 측면에서 만족도 저하가 최근 심화되고 있는 것으로 판단된다. 본 연구의 결과는 대형항공사와 저비용항공사의 전반적인 고객만족도 향상을 위한 정량적 데이터로 활용 가능할 것으로 기대된다.

• 한국프랜차이즈경영연구
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• 제11권3호
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• pp.7-18
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• 2020

Purpose: Recently, information on 'Delicious Restaurants (Mat-zip)' and 'Famous Bakeries' can be obtained through various media such as TV, Internet search, and SNS, and the culture of finding and sharing them has become a trend. Since PZB's SERVQUAL, there have been many studies measuring service quality, leading to hotels, restaurants and coffee shops. These studies of service quality include product quality in the service quality dimension. Hotels, restaurants, and coffee shops are provided with intangible services while customers visit and stay, but 'Delicious Restaurants (Mat-zip)' and 'Famous Bakeries' often stop by to buy products and return home. Therefore, the study on the effect of quality on customer behavior on 'Delicious Restaurants (Mat-zip)' should consider product quality separately. In this study, we want to study how each quality element affects the perceived value and response of customers by separating product quality and service quality. Research design, data, and methodology: This study tested the structural model of how the quality of products and services of famous bakeries affect customers' perceived value and response. As the quality factors, products, tangible services, and employee services were adopted, and perceived values adopted utilitarian and hedonic values, and customer responses adopted customer satisfaction and behavior intention. For this study, 203 survey data with experience using famous bakeries were analyzed using SPSS 22.0 and AMOS 22.0. Result: The research results are as follows. First, product quality positively influenced utilitarian value, hedonic value, and customer satisfaction, tangible service quality positively influenced utilitarian value, and employee service quality positively influenced hedonic value. Second, utilitarian value had a positive effect on behavioral intention, and hedonic value had a positive effect on customer satisfaction. Conclusions: In a famous bakery, it is basic that product quality should be given priority, and for customer satisfaction, employee service quality is half as important. In addition, for Behavior Intension (revisit by the customer), in addition to product quality, the quality of tangible services and employee services should be maintained at a quarter level.

• 산업공학
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• 제21권1호
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• pp.18-32
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• 2008

In recent, a general trend is observed towards more customized products and shorter product life cycles in manufacturing companies. In these companies, customers often wish to influence the product they order and to get a variant of product that meets their requirements. This environment is called as a customer-oriented manufacturing companies. This paper presents a procedure of product specification management for customer-oriented manufacturing companies by using product specification framework. This framework is founded on the product specification based product structure which is made of model, specification, function, and part. Also, a product specification management system(PSMS) is implemented by using the proposed product specification framework and is a core system in product data integration system. To illustrate an utilization of the proposed framework and procedure, a case of a ship engine product is applied. As a result, PSMS reduces delivery time and improves customer relationships. Moreover, the case shows that PSMS can be used as a tool for improving inter-department coordination within a company during product life cycle.

• 한국의상디자인학회지
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• 제17권4호
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• pp.201-217
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• 2015

Instagram, image based visual SNS platform is regarded as one of the most effective marketing channels and the number of users are getting increased. To enhance of our understanding of general current use and customer attitude through Instagram accounts owned by fashion brands depending on user attributes, the present study investigates factors that current status of use, purpose of use, brand attitude, purchase intension, and recommend intension. A survey method was conducted for empirical test. A convenience sample of 100 participants was used for data analysis. SPSS 18.0 was used for statistical analysis. Findings of this study suggest that first, the very purpose of access is to grasp fashion trend, second, a group of the high interest in fashion accesses to Instagram account of fashion brands more often, uses Instagram for information search more than other group and has a positive influence on recommend intension, third, a group of the high frequent access accesses Instagram for purpose of information search more and has a positive influent on values on customer attitude and the last, partial purposes of utilization and benefits sought of Instagram of fashion brands has a positive influence on customer attitude.

• 디지털융복합연구
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• 제11권2호
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• pp.407-412
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• 2013

레저용 선박의 디자인 트렌드는 해양문화와 선박의 연관관계 속에서 발전되어 왔다. 본 연구에서는 선진 해양문화를 보유한 국가들의 레저선박 디자인 트렌드를 분석하였으며, 국내 고객들의 감성을 반영할 수 있는 전기 보트 디지털 디자인 프로세스를 제안하였다. 본 연구의 결과는 경제위기의 여파를 겪고 있지만 친환경 레저 산업 분야에서 새로운 기회를 맞고 있는 국내 중소형 조선 산업 발전에 도움이 될 수 있을 것으로 생각된다.

• 한국소성가공학회:학술대회논문집
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• 한국소성가공학회 1999년도 제3회 압연심포지엄 논문집 압연기술의 미래개척 (Exploitation of Future Rolling Technologies)
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• pp.3-9
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• 1999

The recent technical trend in hot rolling of steel can be described as process and product technologies which have been progressed with modern mill equipment and computers. Precise gauge and width control can be achieved by up-to-date control methods such as AGC and AWC systems. Roll benders and various shape control systems enabled high quality flatness and crown control. Mills can produce higher tensile materials by new process based on process metallurgy. The use of high speed steel rolls and on line roll grinders make the schedule free rolling easier which results in cost saving. Process itself goes toward continuous and simple flow type which has lower operation. Endless rolling and strip casting are examples of the trend. Materials with higher tensile strength and various functions have been developed in last years to meet the customer's needs and this trend will continue.

• 한국전자거래학회지
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• 제8권3호
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• pp.53-67
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• 2003

웹 마이닝은 전자상거래(Electronic Commerce)의 발전과 함께 그 중요성이 대두되고 있으며, 주로 전자상거래에서 구매자의 구매 경향을 분석하기 위해 중요한 주제로서 연구되고 있는 분야이다. 본 연구에서는 전자상거래에서 구매자의 구매과정을 퍼지환경으로 정의하고 기존의 웹 마이닝 방법론에 퍼지 이론을 도입한 새로운 방법론을 제안하였다.

• 한국정보시스템학회지:정보시스템연구
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• 제26권4호
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• pp.327-353
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• 2017

Purpose Social media such as social network services, online forums, and customer reviews have produced a plethora amount of information online. Yet, the information deluge has created both opportunities and challenges at the same time. This research particularly focuses on the challenges in order to discover and track the service defects over time derived by mining publicly available online customer reviews. Design/methodology/approach Synthesizing the streams of research from text analytics, we apply two stages of methods of sentiment analysis and structural topic model incorporating meta-information buried in review texts into the topics. Findings As a result, our study reveals that the research framework effectively leverages textual information to detect, prioritize, and categorize service defects by considering the moving trend over time. Our approach also highlights several implications theoretically and practically of how methods in computational linguistics can offer enriched insights by leveraging the online medium.

• 한국패션뷰티학회지
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• 제5권2호
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• pp.23-30
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• 2007

As elderly population has been increasing, our society has to be prepared the social system. Especially female elderly increasing means that market will change and business model should also change. Every women want to be beautiful and looks young and as women get aged, women eager to be younger and beautiful more. The purposes of this study were to find out how was represented in cosmetic market ad and how elderly customers has been changed. In developed society, baby boomer has been increased, and their power of purchase also has been increased in cosmetic market. In our society, cosmetic market has been developing as customer's demand and whitening focused cosmetics has been increasing especially. Elderly skin need more moisture focused cosmetics and for developing the elderly cosmetic market in Korea, we need more research about korean elderly women's social psychological character and customer's character.

• Asia pacific journal of information systems
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• 제11권4호
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• pp.135-153
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• 2001

Internet business is transforming the current structure and way of shopping behaviors. As a frontier area of internet business, internet shopping mall industry is influenced by this trend. In this shopping situation, shopping objects and information on the object are separated, which makes consumers to decide on the contents and marketing function offered by the shopping mall. This study proposes an integrated model including the influencing factors on customer royalty in Internet shopping environments. Eight hypotheses are proposed based on previous research in Internet marketing and information systems. The results are quite supporting the model and hypotheses. The contents structure, marketing activities, and customer satisfaction in the internet shopping environment influence shopping experience, next purchases and reference to other people. The proposed model and empirical results would contribute to setting up strategy of Internet shopping mall industry, and also to future research in information systems and Internet marketing.