• Korean Management Science Review
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• v.18 no.2
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• pp.39-60
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• 2001

This Paper deals with a collaborative decision making procedure of web-based DSS for supply chain management (SCM). The seemingly autonomous DSS dedicated to each of mutually exclusive prob1em domains forms a communication network and cooperates each other for better SCM decision making. We a1so propose a hub-spoke information sharing model for the DSS network. In the hub-spoke model, an information hub at the center facilitates information exchange between DSS\\`s and controls the conversations defined by the series of XML messages between agents of DSS. A product ordering scenario where supply decision is triggered upon customer order is used to demonstrate the SCM decision procedure through a collaboration of the web-based DSS.

• Korean Journal of Organic Agriculture
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• v.23 no.1
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• pp.19-30
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• 2015

The objective of this study is to analyze the performance and farmer's awareness on the large-scale environment-friendly agricultural districts (LEAD). For this, we survey 393 farmers who cultivate in the 14 LEAD. Most of farmers aware a necessity of LEAD project. They have a higher awareness and practical use on the 'production facilities and equipments for environment-friendly agricultural materials' and 'resource recovery center of crop-animal farming'. The spread and consciousness on the environment-friendly agriculture increase before LEAD project. Also the environment-friendly agricultural areas and incomes slightly increase. The results of this study show that the LEAD project need a modification in to response to change of agricultural issues and customer's needs.

• Proceedings of the Korea Database Society Conference
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• 2002.10a
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• pp.177-196
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• 2002

오늘날의 기업은 고객중심의 시장환경에 놓여있다. 즉, 고객의 요구가 다양해지고 기대수준도 매우 빠르게 증가하고 있다. 이에 기업들은 고객 개개인의 특성과 성향을 파악하여 효과적으로 대응해야 한다. 그리하여 많은 기업들이 고객접점센터(customer interaction center)를 구축하여 대고객 서비스에 임하는 추세이다. 이러한 CIC 구축의 필요성은 기존 문헌에서도 많이 제기되고 있다. 그러나 실제 CIC의 구축 및 활용 효과는 업체에 따라 크게 다르게 나타나고 있다. 주요 관건은 어떻게 CIC를 구축할 것인가 이다. 이에 관한 내용은 기존 문헌에서도 별로 다루어지지 않았던 주제이다. 이에 본 연구에서는 CIC의 성공적 구축 요소를 추출하여 이를 실증적으로 검증하고자 한다. 이를 위해 국내 주요 기업을 대상으로 고객접점센터의 구축 현황 및 활용 효과를 설문지를 통하여 조사하였다. 그 결과, CIC 성공적 구축을 위해서는 채널의 다양성, 채널의 통합성, 그리고 고객정보의 통합성을 고려해야 하고, 그 중에서도 고객정보의 통합성이 더욱 중요한 요소로 꼽히고 있음을 알 수 있다.

• Proceedings of the Safety Management and Science Conference
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• 2003.11a
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• pp.129-142
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• 2003

The SCM is that Supply Chain Network is Promptly and Voluntarily Optimized in Unstable Market Change Environment. The Cash flow Efficiency of Hole Supply Chain Network is Improved by Changing the Information and Changing the Foundation of Business Processes. The Role of WMS has been Changing Importantly with the Introduction of SCM. WMS Needed to Change to the Information Center in Order to Change Information in Real Time and the WMS of Information Storing in Order to Support an Idea Decision. This Development was Defined about the Importance of WMS in SCM Environment. The Criterion of Valuation is Normally Measured Time between Taking a Order Receive and Bringing the Items to Customer. The Decreasing Move Time of Order Picker in Warehouse is Directly Influence to the Job Execution. So, this Research is Defined about the Optimized Route of Order Picker and Suggests Algorithm. To do this, Past Algorithm is Studied. It's Easy to Introduce and this Study is Looking for Method about the Noticing of Order Picker. The Algorithm will Improve to be Adapt to Standard Process System.

• Asia pacific journal of information systems
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• v.10 no.2
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• pp.23-49
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• 2000

We proposed a conceptual design of the web-based agent model for global supply chain management(GSCM), where agents representing autonomous operational units, such as suppliers, factories, distribution center and customers, cooperate and are coordinated through the information exchange. The agent model assumed the hierarchical federated system. In the federated system, the agents of the same region are grouped and linked to the region-specific facilitator only through which communication between agents is allowed. The facilitator is responsible for monitoring and controlling the conversations consisting of the message flows across the agents. A web-based user presentation was also designed so that human users could involve in collaborative settings into the GSCM multi-agent system. In the conversation protocols which allow for complex coordinated behavior among agents, the KQML was extended to represent the messages. A GSCM scenario where the supply chain is formed upon customer order and supply decision is made was used to demonstrate the dynamics of the conversation protocols.

• Journal of the Korea Safety Management & Science
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• v.5 no.1
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• pp.45-56
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• 2003

This study intend to make easy modification, even if there is a new job or structure change, by modularizing program and computerize and automation of production control management used in CIM. Under the condition where manager control production on the job-site, for increasing connection with other operation and management on the computer by monitoring center computer, Recognizing information by computer is needed, it is possible by converting transaction. So production increase and quality improvement are possible by diminishing manager's and producer's work with the result of the study combining POP and CIM, after that, in e-business and m-business period that every enterprise must pass, customer satisfaction and sales promotion are possible with employee's computerizing minds. These study result also can knowledge process condition with theoretical class and have a power in finding a solution with foundation of theoretical knowledge.

• ETRI Journal
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• v.35 no.2
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• pp.321-331
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• 2013

High-tech markets are unpredictable owing to rapid technology innovation, diverse customer needs, high competition, and other elements. Many scholars have attempted to explain the uncertainty in high-tech markets using their own various approaches. However, sufficiently clear ways to predict diverse changes and trends in high-tech markets have yet to be presented. Thus, this paper proposes a new approach model, that is, systematic market segmentation, to give more accurate information. Using an empirical dataset from the mobile handset market in the Republic of Korea, we conduct our research model consisting of three steps. First, we categorize nine basic segments. Second, we test the stability of these segments. Finally, we profile the characteristics of the customers and products. We conclude that the approach is able to offer more diagnostic information to both practitioners and scholars. It is expected to provide rich information for an appropriate marketing mix in practice.

• The Research Journal of the Costume Culture
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• v.7 no.4
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• pp.155-167
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• 1999

The present study investigated various sales training programs used by apparel companies and compared each other in order to provide an important information for developing effective training programs for professional salesperson. Sixty eight companies were used and grouped into four categories based on brand characteristics : domestic national brand(DNB), casual brand(CB), foreign brand(FB) and domestic designer brand(DDB). Data were collected from the managers in charge or training salesperson by both questionnaires and personal and telephone interviews. Data were collected during July in 1998, and analyzed by using ANOVA, Duncan\`s multiple range test, and Chi-square test. Since the sample size was small, Yates\` correction formula was used to maximize statistical validity in non-parametric procedure of Chi-square test. The main purpose of sales training indicated by the companies were to satisfy customers and to maximize the profit. Significant differences were found among the groups in the importance level of training contents such as knowledge, and customer relation, training methods, place, and duration/frequency of training at training center.

• IE interfaces
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• v.20 no.4
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• pp.525-538
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• 2007

The importance of efficient container transportation becomes more significant each year due to the constant growth of the global marketplace, and studies focusing on shipping efficiency are becoming increasingly important. In this paper, we propose an approach for vehicle scheduling that decreases the number of vehicles required for freight commerce by analyzing and scheduling optimal routes. Container transportation can be classified into round and single-trip transportation, and each vehicle can be linked in a specific order based on the vehicle state after completing an order. We develop a mathematical model to determine the required number of vehicles with optimal routing, and a heuristic algorithm to perform vehicle scheduling for many orders in a significantly shorter duration. Finally, we tested some numerical examples and compared the developed model and the heuristic algorithm. We also developed a decision support system that can schedule vehicles based on the heuristic algorithm.

• Proceedings of the Korea Information Processing Society Conference
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• 2002.11b
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• pp.909-912
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• 2002

인터넷을 비롯한 정보통신기술의 발달로 소비시장의 주체가 고객 중심으로 변화하면서, 고객 관리를 위한 CRM(Customer Relationship Management)이 더욱 중요시되고 있다. CRM의 부각으로 정확한 고객 정보를 획득하기 위한 인증 메커니즘이 발전하였고, 고객과 원활한 커뮤니케이션을 위해 컴퓨터와 진화가 통합된 CTI(Computer Telephony Integration)가 대중화되면서 고객 접점 채널의 역할이 증대되었다. 현재의 고객 접점 채널은 고객 정보를 획득하는 것이 쉽지 않으며, 수집된 고객 정보의 신뢰도가 떨어져서 분석데이터로 직접 사용하기에 적합하지 않은 요소를 지니고 있기 때문에 고객이 고객 접점 채널에 접근시 반복적인 인증 절차를 거쳐야 한다. 따라서 본 논문에서는 고객 접근 방식 자체를 간소화하기 위해 생체 인식 기술의 하나인 지문 인식을 이용하여 ICC(Internet Call Center)를 구축하고자 한다. 본 논문에서 구축한 지문 인식을 이용한 ICC로 기업에게는 신뢰성있는 고객 정보를 제공하고, 고객에게는 빠르고 편리한 접근 방식을 제공할 수 있다.