• 대한인간공학회지
• /
• 제31권1호
• /
• pp.77-83
• /
• 2012

Objective: The aim of this paper is to introduce a method that can measure and analyze the judgment gaps between service providers and customers. Background: It is important to understand the good service that service providers and customers are thinking. If there is judgment gap between service providers and customers, it would cause an unsatisfactory service. The judgment gap should be thoroughly investigated for a good service design. Method: Lens model is a human decision making model that was proposed by Brunswick(1952). This study indicates whether the Lens model can be applied to analyze judgment gaps between service providers and customers. As a case study, a library lending service was selected. 5 librarians and 15 customers participated in the experiment that investigates their judgments on a good service. The obtained data were analyzed by a modified lens model. Results: Cue weighting policies of consumers and service providers were similar, except that consumers gave higher weight on tangibility than service providers. Service providers and consumers had a good knowledge on the service quality, but they could not well apply the knowledge to judge it. Conclusion: The lens model may be used to analyze judgment gaps between service providers and consumers in the other service areas. The decision cues that were used in this study can be changed, depending on the characteristics of the target service. Application: The method that is proposed in this study may help to investigate and analyze both consumers' and service providers' judgments on a variety of services.

• 말소리와 음성과학
• /
• 제9권3호
• /
• pp.57-65
• /
• 2017

The current study explored how Korean-speaking children processed the multiple acoustic cues (VOT and f0) for the stop laryngeal contrast (/t'/, /t/, and /$t^h$/) and examined whether individual perceptual strategies could be related to a general cognitive ability performing executive functions (EF). 15 children (aged from 7 to 8) participated in the speech perception task identifying the three Korean laryngeal stops (3AFC) on listening to the auditory stimuli of C-/a/ with synthetically varying VOT and f0. They completed a series of EF tasks to measure working memory, inhibition, and cognitive shifting ability. The findings showed that children used the two cues in a highly correlated manner. While children utilized VOT consistently for the three laryngeal categories, their use of f0 was either reduced or enhanced depending on the phonetic categories. Importantly, the children's processing strategies of a f0 suppression for a tense-aspirated contrast were meaningfully associated with children's better cognitive abilities such as working memory, inhibition, and attentional shifting. As a preliminary experimental investigation, the current research demonstrated that listeners with inefficient processing strategies were poor at the EF skills, suggesting that cognitive skills might be responsible for developmental variations of processing sub-phonemic information for the linguistic contrast.

• 대한기계학회논문집B
• /
• 제36권11호
• /
• pp.1091-1097
• /
• 2012

최근 현실감을 주는 3D 영화에 진동, 바람과 같이 감각 정보를 추가하여 시각 자극으로 유도되는 운동지각을 향상시키기 위한 시도가 이루어지고 있으나, 추가적인 감각 정보에 의한 운동지각 변화를 정량화하는 연구는 많지 않다. 따라서 본 연구에서는 회전하는 시각 자극과 함께 추가적인 감각 정보를 가하여 그에 따른 운동지각과 이를 정량화하는 것에 대해 연구하였다. 가해진 시각 자극에 대해 피험자의 몸의 기울어짐과 피험자가 느끼는 지표면을 나타내는 체성 감각 막대의 각도를 측정한 결과 추가적인 감각 정보로 인해 운동지각은 증가하는 경향을 보였으며 칼만 필터를 이용하여 구한 시각 정보의 중요도 또한 증가함을 보였다. 따라서 시각 자극과 일치하는 다른 감각 정보는 시각 자극으로 유도되는 운동지각과 시각의 중요도를 증가시키는 경향이 있음을 알 수 있다.