• 대한영양사협회학술지
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• 제21권1호
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• pp.72-82
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• 2015

The purpose of this study was to provide preliminary data for competitive dominance in an institutional foodservice environment. Data were collected from 85 experts and practitioners on customer-oriented service contact elements and contact fields in the foodservice industry. PASW Statistics ver.18 and MS Excel were used for data analysis. From the pilot study, 67 service contact-elements were derived. Contribution rate analysis and frequency analysis in each contact field were performed in order to categorize four factors, including environment-oriented contact, product-oriented contact, service-oriented contact, and image-oriented contact fields. Thirty three contact elements were derived, and environment-oriented contact consisted of eight contact-elements (cleanliness of restaurant/kitchen, etc.), product-oriented contact consisted of twelve contact-elements (food taste, etc.), service-oriented contact consisted of seven contact-elements (service quality, etc.), and image-oriented contact consisted of six contact-elements (image/reputation, etc.). The results of study will be useful to develop an effective marketing program for competitive dominance in an competitive foodservice industry environment.

• 융합보안논문지
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• 제13권3호
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• pp.79-84
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• 2013

본 연구에서는 보안서비스 제공과정을 비즈니스 프로세스로 살펴보고, 여기서 나타나는 문제점을 해결하기 위한 융합보안기술의 적용 및 이의 프로세스화를 통한 개선된 서비스 혁신모델을 제시해 보고자 한다. 이를 위해 대표적으로 시설관리, 무인경비 등을 제공하는 물리보안 분야를 살펴보고, 여기서 나타나는 한계점을 해결하기 위해 적용 가능한 융합보안기술로 기상정보를 활용하는 방법을 서비스 사이언스 관점에서 제안한다. 본 연구의 기여도는 첫째, 서비스 혁신 관리를 통해 융합보안기술을 기반으로 위험관리 방법을 개선했다는 것이며, 둘째, 서비스의 효과를 계량화하여 위험관리 활동을 정량적 수치로 평가할 수 있다는 것이며, 마지막으로, 기상정보를 활용한 물리보안 서비스 제공 방법론을 체계적으로 프레임워크화 했다는 것이다.

• 동아시아경상학회지
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• 제12권1호
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• pp.1-11
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• 2024

Purpose: This study empirically examines the relations among corporate performance, technology, and corporate capabilities for service companies to find factors that could affect the competitiveness of the service industry. Most study on technology in the service industry have been conducted in developed countries, and yet there exist not sufficient empirical reviews. Research design, data and methodology: This paper, using rare empirical data, examines Korea's service industry and aims to make an academic and managerial contribution to the understanding of the relation between corporate competence and performance. This study analyzes 567 Korean Domestic Companies in Non-manufacturing and Service Industry, using the 2020 Detailed Survey of Venture Businesses (2500) data. Frequency analysis, correlation analysis, and regression analysis are performed. Results: Results show, Hypothesis 1 that internal competence has positive influence on technological strength, is supported. However, Hypothesis 2 that technological strength mediates between internal competence and business performance, Hypothesis 3 that external competence has positive influence on technological strength and Hypothesis 4 that technological strength mediates between external competence and business performance are all partially supported/rejected. Conclusions: This study suggests that technological strength is an important factor that affects both market share and sales. And mediating effect of technology strength emphasized in market share. However, in managing sales, more cautious approach and a more detailed analysis are needed..

• 정보처리학회논문지D
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• 제14D권4호
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• pp.389-394
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• 2007

본 연구는 자바와 C++ 컴포넌트로부터 동적으로 웹 서비스를 생성하기 위한 연구로써, 온톨로지를 이용하여 시맨틱 웹 서비스를 지원하고자 한다. 시맨틱 웹 서비스는 웹의 내용뿐 만 아니라 웹 서비스의 접근을 용이하게 하는 장점이 있다. 이를 위해 컴포넌트를 위한 시맨틱 서비스 발견이 필요하며, 컴포넌트로부터 웹서비스를 생성하기 위해 온톨로지 기반 프레임워크를 활용한다. 특히, 본 연구에서는 컴포넌트와 온톨로지를 UML 모델로 변환시키고, 이를 다시 WSDL 문서로 사상시키므로써, 객체 모델링를 이용한 동적 웹 서비스 생성을 한다. 본 연구의 주요 의의는 컴포넌트로부터 웹서비스를 동적으로 생성하는 것과 온톨로지를 사용하므로써, 시맨틱 웹 환경을 제공하는 것이다. 다시 말해, 본 연구 는 온톨로지 기반 시맨틱 웹 서비스와 CBD 방법론을 통합하고자 한다.

• Journal of Information Technology Applications and Management
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• 제21권2호
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• pp.31-48
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• 2014

The concept of Health Related Quality of Life and its determinants have evolved since the 1980s. Although many researchers have published articles of technology usage in hospitals and the installation of technology based healthcare system, the research about applying the information technology to improve the patients' perceived quality of healthcare services is still limited. In general, services are deeds, processes and performances that are essentially concerns of the consumer. The healthcare service quality depends on tangible factors, such as equipments, facilities, and the quality of hospital staff and also the intangible ones. The main purpose of this work is to establish new model and find out the contribution of information technology to enhance the patients' perceived quality of healthcare service. We attempted to examine the main information technology related factors in 3 aspects, namely quality of information, the technology accessibility and the community that can improve patients' perceived quality of healthcare services. Offline and online questionnaires were used to measure the patients' perceived quality and were distributed to 384 people in 2 countries, Laos and South Korea. A principle component analysis and multiple regressions were used to verify our model. Results show that the use of information technology has partial positive effect on patient-physician interaction in both countries. However, patient knowledge and patient autonomy which are the 2 dimensions of patient-physician interaction has significant positive effect on patients' perceived quality of healthcare service.

• The Journal of Asian Finance, Economics and Business
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• 제8권1호
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• pp.927-938
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• 2021

Small and Medium Enterprises (SMEs) is one of several activators that drives the economy of Indonesia because SMEs provide jobs, increase Gross Domestic Product (GDP), and assure the delivery of products and services. However, Indonesian SMEs are not very competitive in the industrial world, and one of the causes is the low quality of products that undermine customer satisfaction. There are several factors presumed as influencing customer satisfaction, which among others include product knowledge, service quality, and competitive advantage. The objective of this research is to reveal the contribution of product knowledge and service quality to customer satisfaction with competitive advantage as the mediation variable. This research used a quantitative approach. The causal relationship across variables was examined with Structural Equation Modeling-Partial Least Squares (SEM-PLS). The sample of this research involved 140 respondents. Data was collected through a questionnaire and the items in the questionnaire were processed with a software called SmartPLS version 3.3.2. Results of this research indicate (1) product knowledge and service quality can increase competitive advantage and customer satisfaction in East Java SMEs; (2) competitive advantage can act as a mediator in the effect of service quality on customer satisfaction (3) product knowledge can increase customer satisfaction but the increase is not significant statistically.

• 대한가정학회지
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• 제29권3호
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• pp.131-152
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• 1991

The purposes of this study are to investigate the socialization of household task service area and the satisfaction with it, and to find out the factors affecting on them. For these purposes the data are collected by using questionnaire distributed to 450 housewives living in Seoul. The data are analyzed using frequency, percentile, one way anova, pearson's correlation analysis, simple regression analysis, multiple regression analysis. The results of this research are as follow : 1. There are significant differences in the socialization of household task service area according to housewives's education and employment family income, the type of housing the number of household equipment sex role attitude, attitude about household task, and task performance competency. 2. The factors showing significant relation to the satisfaction about socialization of household task service areas are found to be housewife's education and employment family income sex role attitude and task performance competancy. 3. In the result of the independent contribution of the factors, the most influencial factor is the socialization of household task service area and the next is sex role attitude. 4. Housewives are generally satisfacted on the socialization of household task because of the overweight of household task and because they are unable to those household tasks, and on the other hand they are generally dissatisfacted on the socialization of household tasks because of economic weight, because they couldn't know the ability of service export before employing and because the housework practiced by service expert is different from their expects.

• 보건교육건강증진학회지
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• 제29권1호
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• pp.1-11
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• 2012

Objectives: The nurse visiting health service named Customized Visiting Health Care Program(CVHCP) requires the service innovations incorporating community support into a local service network. The purpose of this study was to assess the community network in CVHCP and inform improvement in this network. Methods: We used Social Network Analysis(SNA) in one CVHCP at H city. Network links were generated by self-administered questionnaires by the 14 community resource centers who quantified their links to all other 25 agents on the list. Links were analyzed by a dichotomous scale for any experience of collaboration and a scored scale of 0 to 3 for level of collaboration using UCINET v6. Results: A list of 14 agents was generated, and local network was dominated by the Public Health Center and a local welfare center named Unlimited Care Center(UCC). According to centrality score, UCC was the most prominent agent, and Public Health Center was the most influential agent, being a link in the pathway flow between other agents for 9.5% of contribution. CVHCP scored lower rank of prominent with 30.8% of other agents reported referring to it. Conclusions: Social network analysis provides a useful network description for informing and evaluation service network improvement in maximizing its service for the CVHCP.

• Journal of information and communication convergence engineering
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• 제2권4호
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• pp.219-223
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• 2004

MMS has been seen as the key application in its entry into the 3G mobile markets. Furthermore, the combination of WLAN and 3G wireless technologies will make MMS service more popular, bringing benefits to both service providers and their customers. To realize seamless MMS service over WLAN and CDMA2000 networks, we design and implement new platform architecture by reusing the existing standards and network elements at the same time. We employ loose coupling approach and Mobile IP approach to propose new platform architecture, interfacing MMSC with many existing components. Based on our platform architecture, we also present seamless MMS delivery implementations that can't be possible within the current MMS reference architecture. This paper will make a contribution for service providers to offer their customers with seamless MMS service over WLAN and CDMA2000 networks.

• 수산경영론집
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• 제47권3호
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• pp.53-69
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• 2016

The purpose of this study is to explore the ecosystem service and benefit indicators of natural seaweed beds. Ecosystems of natural seaweed beds provide a wide range of services and benefits to human society including provisioning services, regulating services, supporting services, and cultural services. Indicators for each of the ecosystem services are chosen by marine plants ecologists and as follows. Ecosystem indicators of natural seaweed beds for provisioning services are well-being food(amount of seaweed harvested/amount of fish landed, fish biomass, area of natural seaweed beds, the number of species, contribution to the second production), raw materials(amount of biomass by breed, amount of aquaculture feed), genetic resources(amount of genetic material extracted, amount of genetic material contained by age and habitat), and medicinal resources(amount of medicinal material extracted). Ecosystem indicators of natural seaweed beds for regulating services are air purification(amount of fine dust/NOx or $SO_2$ captured), climate regulation(amount of $CO_2$ sequestered), waste treatment(amount of N, P stored, biochemical degradation capacity COD), and costal erosion prevention(length and change of natural coast line, amount of sediment prevented). Ecosystem indicators of natural seaweed beds for supporting services are lifecycle and maintenance(primary production, contribution to the second production) and gene pool protection(amount of compositional factors in ecosystem, introduced species). Ecosystem indicators of natural seaweed beds for cultural services are recreation and tourism(the number of visits of an area) and information for cognitive development(amount of time spent in education, research and individual learning about ecosystem of natural seaweed beds).