• Proceedings of the Korea Inteligent Information System Society Conference
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• 2001.01a
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• pp.198-201
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• 2001

Recently the wireless-internet has been spreading extensively. People are spending a large part of their time gaining access to information using a mobile device. With the rapid growth of on-line Electronic Commerce, the use of mobile devices creates a new paradigm that provides users with location-independent real time service. Although this new paradigm does have some advantages, limited process speed, low bandwidth, the low battery capacity of mobile devices, and a high rate of wireless network errors causes many overhead expenses during service time with the server. In this paper, we suggest an autonomous service delivery system, which provides mobile agent capability to users that cannot maintain a connection. We have developed the system based on java mobile agent technology. Using this system, we can provide more effective service to users when the user is sending requirements for service through a mobile device that has limited resources. Furthermore we can manage the contact server dynamically when new services are added.

• Journal of Korean Society for Quality Management
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• v.24 no.4
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• pp.141-155
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• 1996

In service industries, it is very hard to transform the quantified factor into qualified one. Nowadays, however, service industries employee various methods developed by the academic society to manage effectively. Therefore, we have focused our research on QFD that is applied to improve the flow of execution in customer complains in Air Lines which can be considered as the representation of Service Industries. QFD is a method of developing new service with response to the demand from customer thanks to the application of QFD. In this paper we decide the priority of the department for executing the customer service of Air Lines. After setting up the relations among departments, we analyze the problems caused by the contact between customers and departments.

• Fashion & Textile Research Journal
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• v.13 no.4
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• pp.531-537
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• 2011

Employees of sales departments of apparel makers play an important role in the success of a fashion-related business because they provide service through the direct contact with customers. This research tests several hypothesized relationships between its determinants, such as job satisfaction and customer orientation, along with service delivery level. The subjects in this study were salespeople who worked at fashion stores in Yeosu and Sunchon. To measure the hypotheses, 200 questionnaires were handed out and 185 were collected. 163 questionnaires were used for the analysis, as 22 were found to be invalid. Frequency analysis, factor analysis, reliability analysis, and multiple regression techniques were used after coding and cleaning the data with the software SPSS 18.0. The result of this study are as follow. First, job satisfaction have a positive influence on employee's customer orientation. Second, job satisfaction have an effect on procedural and hospitable service delivery level. Third, it was found that the customer orientation have a significant impact on their procedural and hospitable service delivery level.

• Journal of Korean Society for Quality Management
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• v.34 no.4
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• pp.78-92
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• 2006

While many services appear, it are performed in the various researches about a service. Among them, as to the basic reason for measuring the service level, in order to find out the strategy improving service quality. But the method for measuring quality of services up to date was unable to make it enough the role. This research tried to propose the approach systematically analyzing the human errors in order to improve service quality about the call center which utilizes the information technology. In fact, the human errors was found in the customer contact point in which the actual service is delivered. An interaction between the element for comprising call service was classified into 3 while defining the human error as 3 group. Moreover, the process where a service is delivered was classified according to 5 step and the generated error was measured in each step. The implication of this research looks at the service failure and dissatisfaction as the occurrence of the human errors and illustrates the service quality improvement as a correction or a reduction. This approach is used that service is materially easily understood and is formulated with the quality improvement strategy.

• Transactions of the Korean Society of Automotive Engineers
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• v.10 no.1
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• pp.162-167
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• 2002

An automotive wheel bearing is one of the most important components to guarantee the service life of a passenger car. The endurance life of a bearing is affected by many parameters such as material properties, heat treatment, lubrication conditions, temperature, loading conditions, bearing geometry, internal clearance and so on. In this paper, we analyze the relation between loads and deformations of wheel bearing units. On the basis of it, we calculate the endurance life of wheel bearing units and suggest a method to determine the initial contact angle to achieve a maximum endurance life with considering stress concentration.

• Journal of the Korean Society for Precision Engineering
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• v.18 no.7
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• pp.161-166
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• 2001

The prototype of a tactile sensor with $4\times 4$ taxels using PVDF was fabricated. The electrode patterns of the thin Cu tape are attached to the 28${\mu}{\textrm}{m}$ thickness PVDF using conductive adhesive and covering the sensor using polyester film for insulation. The structure of the sensor is flexible and the fabrication procedure is easy relatively. Also the output characteristics of the sensor was nearly linear with 8% deviation. The signals of a contact pressure to the tactile sensor are sensed and processed through A/D converter, DSP system and personal computer. The reasonable performance for the detection of contact shape and force distribution was verified through the experiment.

• Proceedings of the KSME Conference
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• 2000.04a
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• pp.849-853
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• 2000

The retaining rings used to restrain the end turns of the rotor winding against centrifugal force require very careful attention during design and manufacture because they have traditionally been the highest-stressed components of the generator. In other words, the rings maintain their shrink fits during their entire service life. In this study, using finite element method, the part of shrink fits in generator was analyzed to obtain residual stresses in retaining ring and contact Pressures between contact surfaces at zero, rated, and 120 rated speeds, respectively.

• Journal of the Korean Society for Heat Treatment
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• v.27 no.4
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• pp.191-201
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• 2014

The gear was made of SNC815 case-carburized, quench hardened and tempered steel. The gears were failed far earlier than the expected service life used in the industrial site. Causes of the failed gear were analyzed by microstructure observation. By the SEM and micro structure examinations, the damaged surfaces had been weared and failed by fatigue. Through microscope observation on the damaged surface, it was found that the cause of failure was determined by external overloading and the initial stage of the damage was closely related to complex contact fatigue failure. The overload and contact fatigue contributed to the early failure cause.

• Proceedings of the KSR Conference
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• 2003.05a
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• pp.668-673
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• 2003

A wheel and axle failure can cause a derailment with its attendant loss of life and property. The service conditions of railway vehicles have become severe in recent years due to a general increase in operating speeds. Damages of railway wheel are a spalling by wheel/rail contact and thermal crack by braking heat etc. One of the main source of damage is a residual stress. therefore it is important to evaluate exactly. A Residual stress of wheel is formed at the process of heat treatment when manufacturing. it is changed by contact stress developed by wheel/rail contact. Distributions of residual stress vary according to a magnitude of wheel load, a magnitude of friction when acceleration and deceleration. The objective of this paper is to estimate the influence of wheel motion on the residual stress distribution in the vicinity of the running surface.

• Proceedings of the KSR Conference
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• 2002.10a
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• pp.208-213
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• 2002

Railway wheel and axle are the most critical components in railway system. A wheel and axle failure can cause a derailment with its attendant loss of life and property. The service conditions of railway vehicles have become severe in recent years due to a general increase in operating speeds. Therefore, more precise evaluation of wheelset strength and safety has been desired. Damages of railway wheel are a spatting by wheel/rail contact and thermal crack by braking heat etc. One of the main source of damage is a residual stress. therefore it is important to evaluate exactly. A Residual stress of wheel is formed at the process of heat treatment when manufacturing. it is changed by contact stress developed by wheel/rail contact and thermal stress from heat induced in braking. The objective of this paper is to estimate the variation and magnitude of the residual stress of railway wheel.