• Title/Summary/Keyword: contact center

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A Study for the Nursing Curriculum and educational environment in 3-year college (전문대학 간호과의 교과과정 및 교육여건에 관한 조사 연구)

  • Kim Sook-Young;Son Haeng-Mi;Lee Hong-Ja;Lee Hwa-In;Jun Eun-Mi;Cho Kyung-Mi;Joo Hye-Joo;Han Young-Ran
    • The Journal of Korean Academic Society of Nursing Education
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    • v.3 no.2
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    • pp.125-149
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    • 1997
  • The role of nurses in Korea is undergoing significant change because of the economic development, medical insurance and the change of family structure. It will be predicted that the nurse's role is extended more and more in the 21C. So the nursing curriculum in nursing education is the most important thing to prepare a good quality of nursing. Furthermore qualified curriculum calls for the development of desirable attitudes in nursing students. The purpose of this descriptive study was to collect data which can be used to facilitate the process of encouraging every college to assume greater responsibility for needed curriculum and educational conditions related to preperation of nursing students for various developed society toward 21C. A total sixty one nursing college were surveyed by mail during August and October 1997. Thirty six college(59%) responded. The data was analyzed by using SAS program. The results are as follows : 1) 32 college(88.9%) answered that they have Nursing educational philosophy and goal. 2) Total credits are 136credits, and the students who don't have teacher's course need 128 credits. 3) Nursing essential subjects comprise 84 credits, and nursing clinical practice subjects are 19 credits. 4) 15 colleges(41.7%) have their own hospital for student's clinical practice, 36 college(100%) take the community nursing practice in public health center, 34college(94.4%) take the school health nursing practice. 5 college(13.9%) have industrial nursing practice. 5) 3-year nursing college have 6.4 professor, 3.5 assistent professor, 1.9 and 3.4 full faculty and 7.4 part time faculty. We sugest that 3-year college have to have nursing educational philosophy and goal in terms of nursing educational standard. To improve the quality of nursing education every college should try to increase the number of professor and to contact qualified hospital for students clinical practice.

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The effect of call center agent job characteristics on turnover intention : focused on moderating effect of self leadership (콜센터 상담직원의 직무특성이 이직의도에 미치는 영향 : 셀프리더십의 조절효과를 중심으로)

  • Oh, Jong-chul;An, Un-seok
    • Journal of Venture Innovation
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    • v.1 no.1
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    • pp.145-164
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    • 2018
  • The purposes of this study was to investigate job related attitudes of emotional labors working at call centers in Korea. The attitudinal variables were burnout, psychological capital and turnover intention with job characteristics as the independent variables. In addition, leadership behaviors of the superiors, self leadership behavior in particular, was incorporated to see if it has any bearing on these relationship as moderating variable. Data has been collected from 543 respondents for this study using questionnaire method. The survey for the actual analysis of the research was done and analyzed with the employees who work for contact centers in Seoul, Busan, and Gwangju, Korea. The survey was done for 24 days from November, 2016 through December, 2016. * The following study results were revealed: First, the job characteristics does not have direct positive effect on turnover intentions. Second, the job characteristics were related positively to job burnout. Third, the job burnout does mediate the relationship between job characteristics and turnover intentions. Lastly, results of research on the moderating effect of self leadership in relationships between emotional labor, job burnout, psychological capital and turnover intention show that super leadership has only a limited regulatory effect between job characteristics and turnover intention.

Analysis of Capillary Flow in Open-Top Rectangular Microchannel (상판이 없는 직사각형 단면의 미세채널에서 모세관 유동 분석)

  • Park, Eun-Jung;Cho, Ji-Yong;Kim, Jeong-Chul;Hur, Dae-Sung;Chung, Chan-Il;Kim, Jung-Kyung
    • Transactions of the Korean Society of Mechanical Engineers B
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    • v.34 no.1
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    • pp.77-82
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    • 2010
  • Our study aims to understand the flow of liquid in an open-top rectangular microchannel that can be used in micro total analysis systems ($\mu$-TAS) because it has advantages in terms of light transmission and energy efficiency. We measured the liquid velocity using particle tracking technique and conducted a simulation with computational fluid dynamics by altering the area of channel cross section and channel length for the capillary-driven flow in the open-top rectangular microchannel. When liquid water drops to an entrance of the fabricated microchannel with a height of 20 μm and a width of 20 ${\mu}m$, it flows along the microchannel by only capillary force. In the wetting behavior of the liquid, important parameters of this flow are channel size, contact angle and liquid properties such as surface tension and viscosity, which are used to control the flow of liquid in the microchannel.

Study on Handling Practices and Consumption of Potentially Risky Foods in Family Home (가정에서 잠재적 위험성 식품을 다루는 주부들의 습관과 섭취방법에 관한 연구)

  • Yoon, Ki-Sun;Yoon, Hyun-Joo;Koo, Sung-Ja
    • Journal of Food Hygiene and Safety
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    • v.20 no.3
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    • pp.147-158
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    • 2005
  • A food safety survey was conducted to assess the housewives' handling practices and consumption of potentially risky foods in family home. More than $40\%$ of the respondents wash their hands without soap or use their wash towels after contact with potentially risky foods such as meat, poultry, fish, shellfish, raw eggs, meat processed foods, raw fruits and vegetables. Over half of the respondents have consumed undercooked eggs without recognizing the potential health risk of consumption of raw eggs. $34\%$ of the respondents do not wash their hands after breaking raw eggs, indicating high risk of cross contamination while handling raw eggs. More than $60\%$ of the respondents just use running water to wash fresh fruits and vegetables. $78.9\%\;and\;45.2\%$ of the respondents have consumed sushi/sashimi or raw oysters, respectively in the past 12 months. The results of this study indicate the substantial risks of unsafe food-handling practice at the points of cross-contamination, cooling practices, storage time, and consumption of potentially risky foods at home. Considering the housewives' participation in school food service, development of food safety education program for the housewives is needed to promote safe handling practices of potentially risky foods.

A Study on Characteristics of Exposure to Tetrahydrofuran of Manufacturing and Handling Workers (테트라하이드로퓨란 제조 및 취급 근로자의 노출특성에 관한 연구)

  • Chio, Ho Chun;Hong, Jwa Ryung;Lee, Gye Young;Kim, Doo Ho;Park, Chung Yill
    • Journal of Korean Society of Occupational and Environmental Hygiene
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    • v.21 no.3
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    • pp.156-161
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    • 2011
  • Objectives: Tetrahydrofuran (THF) is a colorless, water-miscible organic liquid with low viscosity at standard temperature and pressure. THF has been used as a solvent and a precursor for various syntheses of polymers. However, THF is known to irritate to the eyes, skin and mucus membranes. Overexposure by inhalation, ingestion or skin contact may produce nausea, dizziness, headaches, respiratory irritation and possible skin burns. The purpose of this study is to evaluate of the worker exposure and characteristics of workers in the workplaces that use or manufacture THF. Methods: Sixteen factories in Korea, which manufacture or use THF, were selected for this study and a total of 130 air samples including 104 time-weighted average (TWA) samples and 26 short-term exposure limit (STEL) samples, were collected. Air samples were collected with charcoal tube (100mg/50mg) and analyzed by gas chromatograph/flame ionization detector(GC/FID). Results: The TWA concentration of THF was 16.05ppm (GM) at PS script printing, 2.32ppm (GM) at PVC stabilizer, 1.03ppm (GM) at Lithium triethylborohydride, 0.63ppm (GM) at Polytetramethylene ether glycol(PTMEG), 0.42ppm (GM) at Manufacturing THF, 0.13ppm (GM) at Glue and 0.12ppm (GM) at synthetic rubber/resins. Two out of sampes for PS script printing exceeded 50ppm as 8-hour exposure limit of MOEL. The short term exposure to THF was 54.77ppm (GM) at PS script printing, 17.10ppm (GM) at PTMEG, 13.76ppm (GM) at Manufacturing THF, 2.86ppm (GM) at Lithium triethylborohydride, 0.87ppm (GM) at synthetic rubber/resins and 0.13ppm (GM) Glue. We found that the highest exposure process for both the TWA and STEL samples was PS script process. Two samples exceeded 100ppm as short term exposure limit of Ministry of Employment and Labor(MOEL). Conclusions: Characteristic of STEL concentration for THF is considerably different from TWA concentration in workplaces because workers could exposure high concentration of THF in a moment when they work irregularly schedule. So exposure controls for momentary works have to be prepared, and considered the skin absorption and inhale of THF.

Evaluation of Static and Fatigue Performances of Decks Reinforced with GFRP Rebar for Reinfocement Ratio (GFRP 보강근으로 보강된 바닥판의 보강비에 따른 정적 및 피로성능 평가)

  • You, Young-Jun;Park, Young-Hwan;Choi, Ji-Hun;Kim, Jang-Ho Jay
    • Journal of the Korea Concrete Institute
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    • v.26 no.4
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    • pp.491-497
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    • 2014
  • The corrosion of steel reinforcement in reinforced concrete bridge decks significantly affects the degradation of the capacity. Due to the advantageous characteristics such as high tensile strength and non-corrosive property, fiber reinforced polymer (FRP) has been gathering much interest from designers and engineers for possible usage as a alternative reinforcement for a steel reinforcing bar. However, its application has not been widespread, because there data for short- and long-term performance data of FRP reinforced concrete members are insufficient. In this paper, seven full-scale decks with dimensions of $4000{\times}3000{\times}240mm$ were prepared and tested to failure in the laboratory. The test parameter was the bottom reinforcement ratio in transverse direction. The decks were subjected to various levels of concentrated cyclic load with a contact area of $577{\times}231mm$ to simulate the vehicle loading of DB-24 truck wheel loads acting on the center span of the deck. It was observed that the glass FRP (GFRP) reinforced deck on a restraint girder is strongly effected to the level of the applied load rather than the bottom reinforcement ratio. The study results showed that the maximum load less than 58% of the maximum static load can be applied to the deck to resist a fatigue load of 2 million cycles. The fatigue life of the GFRP decks from this study showed the lower and higher fatigue performance than that of ordinary steel and CFRP rebar reinforced concrete deck. respectively.

Feasibility Study of Applying the Acrylic Assistant Equipment (ACR) to Reduce Patient's Discomfort in Lower Abdomen MRI Scan (하복부 MRI 검사 시 환자의 불편함을 줄이기 위한 아크릴 보조 장치 사용의 타당성 조사)

  • Park, Eunhye;Lee, Minsik
    • Journal of the Korean Society of Radiology
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    • v.12 no.4
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    • pp.475-480
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    • 2018
  • In lower abdominal MRI scan, patients have been tested by physically contacting with the body array coil. In this study, we have designed the acrylic assistant equipment (ACR) which allows the contactless scan of the patient to the coil and evaluated the feasibility by comparing the acquired images with ACR to those obtained without ACR. We tested 10 cases (F: 5, m: 5) by using the Ingenia $3.0T^{TM}$ MR system and dStreamTM torso coil (Philips Healthcare, Netherlands). We implemented T1 AX TSE and eTHRIVE (GRE) techniques. The scanned images were quantitatively and qualitatively assessed. In qualitatively, the TSE shows 4.44 and 4.56 mean values with and without the ACR and 4.34 and 4.28 at the GRE, respectively. In quantitatively, the TSE shows 12.15 CNR, 17.95 SNR and 12.71 CNR, 18.96 SNR with and without the ACR. And GRE shows 17.72 CNR, 22.59 SNR and 18.26 CNR, 24.47 SNR with and without the ACR, respectively. We have designed and implemented the acrylic assistant equipment to lower abdominal patients. Our data indicate that it is possible to obtain similar image qualities to current lower abdominal MRI scan without the physical contact to the patient.

Geochemical and Petrographical Studies on the Fergusonite Associated with the Nb-Y Mineralization Related to the Alkaline Granite, Kyemyeongsan Formation, Korea (계명산층내 알칼리 화강암 기원의 Nb-Y 광화작용에 수반되는 퍼구소나이트의 지구화학 및 산출특성 연구)

  • Park, Maeng-Eon;Kim, Gun-Soo;Choi, In-Sik
    • Economic and Environmental Geology
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    • v.30 no.5
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    • pp.395-406
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    • 1997
  • Some RE (Zr, Nb, REE) ore deposits are located in the middle part of the Korean peninsula. Geotectonically, the RE ore deposits situated on the Kyemyeongsan Formation of northern margin of the Okcheon geosynclinal belt and in the transitional zone between Kyeonggi massif and Okcheon belt. The rare metal deposits distributed in Kyemyeongsan Formation which consists of schist and alkaline granite. The alkali granite has suffered extensive post-magmatic metasomatism and hydrothermal processes. The ore contains mainly Ce-La, Ta-Nb, Y, Y-Nb, Ti-Nb-(U), Nd-Th group minerals. Fergusonite, one of Nb-Y rich REE minerals belonging to the A-B oxides, is most common mineral in the rare metal deposits. The fergusonite bearing rocks may be devided into four types by occurrence features and mineral association, that is, zircon type, allanite vein, feldspar type, and fluorite type. Fergusonites show wide variations in optical properties, due to part of differences in their chemical composition (depending on the types), but also the degree of crystalinity of the individual specimens. Fergusonite metamicts enclosed in biotite are generally surrounded by well developed pleochroic haloes. Usually, fergusonite is accompanied with zircon and other REE-bearing minerals. Petrographical and chemical data are presented for fergusonites which collected different types. $Nb_2O_3$ and $Y_2O_3$ contents range from 48.51 to 53.01 wt.% and 29.18 to 42.02 wt.% respectively. Also, $ThO_2$, (1.83~6.93), $UO_2$, (0.17~2.84), ${\sum}RE_2O_3$ (except to Y) (1.11~8.73), and $TiO_2$, (0.19~1.19 wt.%) contents show variational compositions according to fergusonite types. The ${\sum}RE_2O_3$ of fergusonites are positive relation with $Y_2O_3$ and negative relaton with $ThO_2$ and $({\sum}{RE_2O_3}-{Y_2O_3})$. The $Nb_2O_3$ is sightly negative relation with $Ta_2O_3$. Back-scattered electron microscope images (BEI) of fergusonite show the mineral composition and textural feature is very complicated. The variation of Nb, Th and REE content of fergusonite and the modes of occurrence of mineral, suggests that REE may have been mobilized during the circulation of hydrothermal fluids related to contact metamorphism (metasomatism). The chemical variation of the fergusonites with occurrences and mineral association can be related to metasomatism of alkaline fluid was probably the dominant ore-forming process in Chungju district.

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A Study on the Testing of Weather Resistance of Anti-corrosion Wax Covering Agents in the Locomotive at Jangdan Station of Gyeongui Line (경의선장단역증기기관차의 부식방지를 위한 왁스계 피복제 내후성 시험 연구)

  • Song, Won-Joon;Kim, Mi-Hyun;Ahn, Byong-Chan;Jeong, Hee-Don
    • Journal of Conservation Science
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    • v.25 no.4
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    • pp.373-381
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    • 2009
  • To preserve steel cultural properties on display outdoors, the surface of these relics is processed with a covering treatment, which is a typical anti-corrosion method. Since the registered cultural heritage of Korea No. 78 Locomotive at Jangdan Station of Gyeongui Line will be treated by preservation process and displayed in the open outdoor area, effective surface covering agents were selected through testing to prevent the corrosion of the locomotive. The mixed wax are based on two types of microcrystalline wax which is one of regular surface covering agents for locomotives and bee‘s wax. For the weather resistance test, 3 types of wax were applied to each specimen of the locomotive and the specimens were tested in the Xenon-Arc Accelerated Weathering Tester for 1000 hours in accordance with the ISO 4892-1981 criteria and the test results were compared. As a result, on the surface of the specimen coated with the bee's wax, a whitening event appears after 400 hours which causes aging, and the specimens coated by the microcrystalline wax showed signs of a whitening event after 800 hours. The moisture contact angle with the microcrystalline wax coating was also less than with the bee's wax. Therefore, it was found that the high temperature microcrystalline wax is the most effective coating agent in terms of weather resistance and moisture blocking capability and the high temperature microcrystalline wax was adopted for coating the surface of the locomotive.

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Parenting experiences of mother in children with developmental disabilities (발달장애 아동 어머니의 양육 경험)

  • Yeo, Yeong-Nam;Park, Hae In;Shin, Jeoung-Soon
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.19 no.8
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    • pp.283-294
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    • 2018
  • The purpose of this study is to understand and describe in depth the meaning of parenting experiences of mothers with children with developmental disabilities through phenomenological methods. Participants of this study were selected by convenience sampling 11 mothers who were taking care of children with developmental disabilities who were being treated at the Welfare Center for the Disabled in C city. Data were collected from February to April, 2018 by using in-depth interview and tape-recording. The interview data were analyzed by the phenomenological analysis method of Giorgi. As the result of analysis, the following seven constituents were emerged; Regreting to delay the uncertain diagnosis, Difficulty in accommodating children with disabilities, Unbearable gaze around, Family disagreements due to children with disabilities, Adopting and dedicated to child care for disabled childre, Tiring of raising children with disabilities, Accepting children with disabilities. In conclusion, the parenting attitude of mother with developmental disability is influenced not only by the children with developmental disabilities but also by the social contact opportunities of daily life and interpersonal relationship including mothers' emotional stability and social isolation, It is considered that medical and welfare should be systematically introduced for physical, psychological and emotional support for mothers.