• 복식문화연구
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• 제13권6호통권59호
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• pp.910-918
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• 2005

This study compares consumer satisfaction levels in clothing stores based on, consumer complaint behavior. This study investigates the relationship between future purchase intention and consumer satisfaction with the response of clothing stores to complaints. The study was implemented through a normative-descriptive survey using self-administered questionnaires. The samples consisted of 509 female consumers residing in Seoul and its suburbs. Data were analyzed by following statistical methods: frequency analysis, t-test, ANOVA, regression analysis, and Duncan's multiple range test. Results are as follows: The satisfaction with response to complaints were different according to types of clothing stores. A significant relationship between the degree of satisfaction with service recovery and future purchase intension was found in all types of clothing stores. The future purchase intention increases, when consumers are fully satisfied with the way that a service failure was recovered.

• Journal of the Korean Academy of Child and Adolescent Psychiatry
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• 제30권1호
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• pp.9-16
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• 2019

Objectives: The purpose of this study was to analyze the discriminant validity and the clinical cut off scores of the Child Behavior Checklist 1.5-5 (CBCL 1.5-5) in the diagnosis of autism spectrum disorder (ASD) and non-ASD. Methods: In total, 104 ASD and 441 non-ASD infants were included in the study. T-test, discriminant analysis, receiver operating characteristic (ROC) curve analysis, and odds ratio analysis were performed on the data. Results: The discriminant validity was confirmed by mean differences and discriminant analysis on the subscales of Emotionally reactive, Somatic complaints, Withdrawn, Sleep problems, Attention problems, Aggressive behavior, Internalizing problems, Externalizing problems, and Total problems, along with the Diagnostic and Statistical Manual of Mental Disorders (DSM)-oriented scales between the two groups. ROC analysis showed that the following subscales significantly separated ASD from normal infants: Emotionally reactive, Somatic complaints, Withdrawn, Sleep problems, Attention problems, Aggressive behavior, Internalizing problems, Externalizing problems, Total problems, and DSM pervasive developmental problems. Moreover, the clinical cut off score criteria adopted in the Korean-CBCL 1.5-5 were shown to be valid for the subscales Withdrawn, Internalizing problems, Externalizing problems, Total problems, and DSM pervasive developmental problems. Conclusion: The subscales of Withdrawn, Internalizing problems, Externalizing problems, Total problems, and DSM pervasive developmental problems significantly discriminated infants with ASD.

• 한국지반공학회:학술대회논문집
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• 한국지반공학회 2009년도 춘계 학술발표회
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• pp.30-37
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• 2009

In doing the foundation work in the downtown, the popular complaints by means of Noise and vibration have been became heavy burden. Therefore, the noise & vibration-free screw PHC pile method will contribute to the foundation work by removal of the popular complaints and improvement of the constructability. In this paper, the load bearing capacity and displacement characteristics of the noise & vibration-free screw PHC pile were analyzed. The noise & vibration-free screw PHC pile's behavior was better well than the existing PHC pile's one.

• 유통과학연구
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• 제11권9호
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• pp.17-24
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• 2013

Purpose - The objective of the paper is to describe the relationship between consumer perceptions and attitudes of complaints against the behavior of their complaint. Research design, data, methodology - The study explore the process of complain intention which mediated by perceptual process and attitudinal behavior. Structural equation modeling used in this study is aim to describe the relationship simultaneously. The two samples failure (high vs. low level services) will be compared using analysis of variance. Results - The study found that the higher the alienation, the lower the perceived value of consumer complaint and the higher likelihood of successful perceived consumer complaint. The study also found the more positive the prior complaint experience, the more positive attitude toward complaining, the higher the perceived value of complaint and the higher the likelihood of successful perceived complaint. Furthermore, the perceived value of customer's complaint affect positive intention and perceived consumer likelihood of successful complaint increases intention complaint. Conclusions - The findings of this study show that the effect of a number of personal antecedents such as alienation; prior complaint experience and controllability will vary toward the complaint intention. Furthermore, the attitudinal and perceptual factors play a partial mediation role for that relationship.

• 한국도서관정보학회지
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• 제32권4호
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• pp.25-43
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• 2001

이 연구에서는 공공도서관서비스에 불만족한 대구지역의 이용자들을 대상으로 자료와 시설, 정보서비스, 도서관직원 등과 관련한 구체적인 불만족요인들을 상세하게 분석하고, 이러한 불만족요인과 불평 행동간의 관련 여부 및 성별, 연령, 직업, 소득, 학력 등의 인구통계적 요인과 불평행동간의 관계에 대해 분석하였다.

• 아동학회지
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• 제16권2호
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• pp.5-21
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• 1995

The purpose of this study was to validate the Child Behavior Checklist(CBCL) with a population of Korean children. Subjects were 415 mothers of fourth and sixth graders selected from five elementary schools in Seoul. The CBCL(Achenbach, 1991) and the Child Behavior Questionnaire(CBQ; Rutter et als., 1970) were used as a methodological instrument. Statistics used for data analysis were ${\chi}^2$, Cramer's V, factor analysis, Pearson's r, and Cronbach's ${\alpha}$. The major findings were that 102 items of the 107-item scale were found acceptable through the item discriminant method. Nine factors (anxious behavior, hyperactive behavior, immature behavior, delinquent behavior, aggressive behavior, withdrawn behavior, thought problems, somatic complaints, other problems) were extracted by factor analysis. The correlation between the CBCL and the CBQ was examined to test criterion-related validity, and the coefficient was significant (r=.78, p<.001). Finally, the internal consistency of the CBCL appeared to be at an acceptable level (Cronbach's ${\alpha}$=.83).

• 지역사회간호학회지
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• 제11권2호
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• pp.358-372
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• 2000

The purpose of this study was to describe the way of life (such as smoking habits, alcohol consumption, exercise, duration of sleep, eating habits etc.), physical. psychological and overall health complaints and to identify the relationship between the way of life and health complaints of the nursing students. Data was collected with the self-administered OMI( Okayama Medical Index Health Questionnaire, devised Cornell Medical Index) from 766 nursing students and was analyzed. For data analysis, descriptive statistics and an ANOVA with an SPSS/PC+ program were used. The results were as follows: 1. The mean age of subjects was 21.0557(2.7618) years old in their 1st, 2nd, 3rd and 4th year-classes of nursing departments and college students in 4 regions of Korea. 62.1% of subjects were of the proper body weight, 2.0% were overweight, and 28.3% were underweight. Most subjects did not have a past history of disease, but 1.8% of subjects had experienced a blood transfusion. 2. 28.3% of the subjects had averaged 7 hours of sleep, 98.5% were nonsmokers, 91.2% were nondrinkers, 74.7% of subjects had milk intake sometimes, 53.7% of the subjects had an average salt intake, 49.6% of the subjects usually had a green vegetable intake, 45.4% of the subjects sometimes had fatty food intake, 64.8% of the subjects had good taste, 29.5% of the subjects enjoyed physical exercise. 3. The highest percentages of 'yes' among physical. psychological and overall health complaints were observed in the question 'Do you have gastric pain?'(60.2%), 'Are you confused of disorderly?' (37.2%), 'Physical body was burdensome and fatigued.'(57.3%). 4. The total O.M.I. score ranged from 1 to 89 with an average of 22.91(SD=12.10). A statistically significant difference was observed for the physical. psychological complaints for alcohol consumption. and for the psychological complaints for salt and fatty food intake. These conclusions should provide grounds for future studies of strategies for health promoting lifestyle for nursing students and their health concerns. Further research is required to investigate the life environmental and psychological factors affecting the way of life for nursing students and their health status, to analyze the health behavior of nursing students related with their culture and consciousness. Also epidemiologic research methodology, such as prospective cohort study should be considered to explore the performing process of nursing student's health behavior related with the occurrence of diseases.

• 한국주거학회:학술대회논문집
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• 한국주거학회 2000년도 학술발표대회논문집
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• pp.103-107
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• 2000

We investigated the actual usefulness of bathrooms in individuals living in apartment. We performed a randomized matched questionaire study involving 487 individuals who use a unit-bathroom and live in apartment in Taegu and it's rural cities for the period from May to June, 2000. Most of the individuals used bathroom for washing behavior of daily living, such as, washing hands, feet, face, and hair, except bathing, Almost all the individuals reported some complaints about the height and size of wash-stand when they wash face or hair, And most of the individuals does not use the bath-tube when they shower or bathe.

• 한국주거학회논문집
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• 제12권1호
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• pp.1-10
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• 2001

This study was investigated the actual usefulness of bathrooms in individuals living in apartment. We performed a randomized questionaire study involving 487 individuals who use a unit-bathroom and live in apartment in Taegu and its rural cities for the period from May to June, 2000. Most of the individuals used bathroom for washing behavior of daily living, such as, washing hands, feet, face, and hair, except bathing. Almost all the individuals reported some complaints about the height and size of wash-stand when they wash face or hair. And most of the individuals does not use the bath-tube when they shower or bathe.

• 한국도서관정보학회지
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• 제32권1호
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• pp.261-283
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• 2001

This study investigates the antecedents of the complaining behaviors and complaint responses of the library and information center users based on the theoretical backgrounds and suggests eight propositions and conceptual model for the library and information center. It examines as the antecedents, satisfaction/dissatisfaction, attitude toward complaining, likelihood of success, materials/facilities/service importance, attribution, loyalty, and justices; and as complaint responses. exit, voice(redress seeking), negative word-of-mouth, and third party complaints.