• The Journal of Asian Finance, Economics and Business
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• 제8권9호
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• pp.121-130
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• 2021

In the mobile industry, customer complaints play a significant role in retaining customer loyalty to the services provided. Thanks to user complaints, mobile service providers can effectively identify problems and then propose solutions to adapt or improve their services. Hence, it's critical to understand the relationship between consumer complaints and satisfaction with mobile services. While several studies have shown that customer satisfaction is an intermediary variable that explains customer complaint intention, there have been few studies on the relationship between pre-determinants of their satisfaction, leaving a gap in our understanding of customer complaint intention. To demonstrate an in-depth approach to this matter, authors revisit justice theory and suggest trust and perceived responsibility variables be combined into a research model. A cross-section survey was conducted to collect data from 265 mobile services users of the three biggest mobile service providers in Kien Giang Province, Vietnam. This study employed Structural Equation Modeling (SEM) method to analyze the samples collected. The result showed that customer complaint intention is affected by distributive justice, interactional justice, trust but not procedural justice. Additionally, the moderating role of the perceived responsibility variable to the relationship between customer satisfaction and complaint intention is also proved.

• 한국정보시스템학회지:정보시스템연구
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• 제29권4호
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• pp.45-56
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• 2020

Purpose The purpose of this study is to present the direction of efficient e-learning education through the importance and satisfaction survey of learners of non-face-to-face video lectures. Therefore, by grasping the degree of satisfaction of the importance ratio through the IPA analysis method, we try to present improvement measures for insufficient education methods. Design/methodology/approach For IPA analysis, we conducted an online survey of four universities and analyzed 154 samples. The analysis method used SPSS, and through the wordcloud analysis method of R, the suggestions for the non-face-to-face lecture method felt by learners were analyzed to derive implications for improving the quality of education. Findings As a result of the overall satisfaction survey for the entire non-face-to-face class, the factors with the greatest dissatisfaction are listed as follows. Complaints about the adequacy of learning materials and activities (quiz, discussion, assignments, etc.), Complaints about how to use the produced content, and complaints about announcements about class management (lecture schedule, lecture method) were identified in order. The factors of dissatisfaction were clear in the non-face-to-face class where interactive communication was impossible or insufficient. In addition to the lack of quick Q&A, there seems to have been a phenomenon of some neglect.

• 사상체질의학회지
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• 제34권4호
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• pp.68-80
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• 2022

Objectives This study is to report a significant improvement in a Taeeumin patient with systemic contact dermatitis after eating urushiol chicken by herbal medicine treatment. Methods The patient had complaints of erythema, swelling, pruritus, scaly skin, and facial flushing. We treated the patient with an herbal medicine 'Galgeunhaegi-tang' for three months. We evaluated the treatment outcome of systemic contact dermatitis using the Three Item Severity(TIS) score every visit and facial flushing by Image color summarizer at the first and last visit. Results After the treatment, the severity of the patient's skin complaints lessened from moderate to mild. The Image color summarizer showed a minor decrease in the normalized red color level and a significant increase in the brightness level and facial color percentage. Conclusions The patient diagnosed with systemic contact dermatitis, treated with Galgeunhaegi-tang for three months, showed a significant improvement in skin complaints with brighter and even facial color.

• 웰빙융합연구
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• 제6권2호
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• pp.9-13
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• 2023

Purpose: In this study, we would like to make a technical proposal to solve the odor problem in pig houses. Through this, we would like to suggest an effective way to reduce the odor generated in the pig house as a solution to civil complaints. Research design, data and methodology: Conduct direct visits to pig farms where many civil complaints about bad odor occur, and identify the problems of each farm. Identify elements related to odor control, such as structure, facility, equipment, odor management method, and ventilation type. Through this, the technology to be applied to reduce odor and the solution to the odor problem are presented. Results: The results of major improvements are as follows: 1. Improvement of the structure of the barn or composting shed to an airtight type 2. Improvement of the pig manure treatment structure using the slope inside the barn 3. Establishment of ventilation and cooling systems 4. Automation of the mist spray system. Conclusions: As a result, as practical measures, sealing of facilities using winch curtains, construction of air conditioning systems using negative pressure ventilation, and management systems using AIoT systems were presented. It is judged that this study can be helpful in determining the grievances caused by civil complaints of tenant livestock farms and the direction of facility improvement in the future.

• 천문학논총
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• 제38권3호
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• pp.99-110
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• 2023

In this study, complaints from visitors in the science museum satisfaction survey were categorized into four primary factors and ten sub-factors. This categorization aimed to provide recommendations for enhancing the Geochang Wolseong Space Creative Science Museum as an illustrative case study. Futhermore, the study examimed the relative importance of each factor by surveying 90 science museum visitors. The following results are obtained. Firstly, it was evident that the Geochang Wolseong Space Creative Science Museum requires urgent improvement. Certainly, in the primary factors, issues related to the utilization environment emerged as the most significant sources of dissatisfaction, while in the sub-factors, the adequacy of fees was identified as the most prominent concern. Secondly, through the result of the IPA (Importance-Performance Analysis) of the complaint factors, four primary issues were identified as top priorities for consideration: fare adequacy, lack of convenient facilities, in sufficient publicity, and a lack of distinctiveness compared to similar facilities. Lastly, when analyzing the relationship between complaints and overall satisfaction, factors related to human service, environment, and educational content had negative effects. In contrast, factors associated with science museum operation exhibited a different trend, suggestinga structural impact relationship with the overall impact of complaints.

• International Journal of Advanced Culture Technology
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• 제12권1호
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• pp.281-286
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• 2024

With the commercialization and full-timeization of the livestock industry, civil complaints continue to increase, and the livestock industry is facing a crisis due to social problems such as odor caused by livestock manure, soil pollution, water pollution, and environmental pollution. In order to increase productivity in livestock farms, the amount of livestock manure generated is increasing due to excessive use of protein feed and high-density breeding environment, and complaints such as odor and water pollution due to management problems are increasing rapidly. Livestock odor has emerged as a serious social problem, and due to growing complaints, conflicts between the Ministry of Agriculture and Forestry and the Ministry of Environment are even causing the livestock industry to lower its status. There is an urgent need for solutions to identify problems in the livestock industry and improve policies. This study aims to develop a " Abelmoschus Manihot Jinhuakui " brand that can improve the intestinal environment of livestock, reduce odors caused by livestock excrement, and improve the productivity of livestock farms in order to improve the increasingly serious odor problem in livestock sites. For Jeju livestock farms, which place more importance on the environment by securing tourists, eco-friendly feed additives were applied to the experiment, the results were derived, and the focus was on solving fundamental problems of odor generation through the development and packaging of feed additive brands. We aim to fundamentally solve the odor problem of domestic livestock farms, secure eco-friendly livestock farms, and contribute to reducing livestock odors and increasing productivity through research results that reduce ammonia levels in each livestock farm.

• Journal of Preventive Medicine and Public Health
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• 제18권1호
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• pp.83-89
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• 1985

1984년 6월 1일부터 7월 31일까지 산업체부설학교 근로학생 549명과 일반고등학교학생 1,259명을 대상으로 CMI의 건강질문표에 의하여 건강 실태를 조사 분석한 결과를 요약하면 다음과 같다. 1) 근로학생군은 일란학생군에 비하여 평균 호소수가 전항목 (A-R)과 신체적항목 (A-L)에서 통계적으로 유의 (p<0.01) 하게 높았다. 2) 근로학생군에서 특히 L(습관, 기호)항목에서 가장 높은 평균 호소수를 나타냈으며 B(호흡기)항목 E(근육골격)항목 순이었다. 3) 학년별 평균 호소수는 일반학생군과 근로학생군 모두에서 학년이 올라갈수록 증가하였으며 그 증가율이 일반학생군에 비하여 근로학생군이 높았다. 4) 근로학생군의 주거형태병 평균 호소수는 자취군 34.7로 가장 높았으며 기숙사군 30.3, 자가군 28.5등의 순으로 높았다. 5) 작업부서별 평균 호소수는 혼타면(混打棉)과 조방(組紡) 근무자들은 기타의 질환 항목, 소면(梳棉) 근무자들은 호흡기계항목, 정방(精紡) 근무자들은 피로도항목, 권사근무자들은 긴장항목에서 가장 높은 호소수를 나타내었다.

• 한국콘텐츠학회논문지
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• 제11권10호
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• pp.355-369
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• 2011

본 연구는 치과기공사의 호흡기 질환의 자각증상과 관련되는 작업요인을 알아보기 위해 서울시, 경기도 지역의 치과기공사 300명을 대상으로 설문조사 데이터를 SPSS WIN 18.0 프로그램을 이용하여 분석하였다. 그 분석결과 연구 대상자의 평소 기침 호소율은 성별, 현재 흡연유무, 총 기공경력, 주당 근무일수 항목에서 유의한 차이가 있었고, 둘째, 연구대상자의 평소 가래 호소율은 주당 근무일수 항목에서만 유의한 차이가 있었다(P<0.05). 셋째, 연구대상자의 가래나 담이 지속되는 호소율은 주당 근무일수, 통증 증상 호전을 위해 필요한 조치 항목에서 유의한 차이가 있었고, 넷째, 연구대상자의 평소 코막힘, 코감기 호소율은 성별, 연령, 주당 근무일수, 업무 중 휴식시간 항목에서 유의한 차이가 있었다(P<0.05). 다섯째, 연구 대상자의 평소 숨참 호소율은 성별, 운동정도, 운동 평균시간, 주된 업무 항목에서 유의한 차이가 있었고, 여섯째, 연구 대상자의 폐질환 증상으로 인한 결근 경험율은 주된 업무 항목에서만 유의한 차이가 있었다(P<0.05).

• 산경연구논집
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• 제9권8호
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• pp.51-60
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• 2018

Purpose - Civil affairs are increasing in various forms, but civil servants who are able to handle them want to reduce the complaints and provide keywords that will help in the future due to their lack of time. While various ideas are presented and implemented as policies in solving civil affairs, there are many cases that are not policies that people can sympathize with. Therefore, it is necessary to analyze the complaints accurately and to present correct solutions to the analyzed civil complaint data. Research design, data, and methodology - We analyzed the complaints data for the last three years and found out how to solve the problems of Yongin City and alleviate the burdens of civil servants. To do this, the Hadoop platform and Design Thinking process were reviewed, and proposed a new process to fuse it. The big data analysis stage focuses on civil complaints - Civil data extraction - Civil data analysis - Categorization of the year by keywords analyzing them and the needs of citizens were identified. In the forecast analysis for deriving insights, - The case of innovation case study - Idea derivation - Idea evaluation - Prototyping - Case analysis stage used. Results - Through this, a creative idea of providing free transportation cards to solve the major issues of construction, apartment, installation, and vehicle problems was discovered. There is a specific problem of how to provide these services to certain areas, but there is a pressing need for a policy that can contribute as much as it can to the citizens who are suffering from various problems at this moment. Conclusions - In the past, there were many cases in which free traffic cards were issued mainly to the elderly or disabled. In other countries, foreign residents of other area visit the areas for accommodation, and may give out free transportation cards as well. In this case, the local government will be able to set up a framework to present with a win-win scenario in various ways. It is necessary to reorganize the process in future studies so that the actual solution will be adopted, reduce civil complaints, help establish policies in the future, and be applied in other cities as well.

• 지역사회간호학회지
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• 제11권2호
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• pp.358-372
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• 2000

The purpose of this study was to describe the way of life (such as smoking habits, alcohol consumption, exercise, duration of sleep, eating habits etc.), physical. psychological and overall health complaints and to identify the relationship between the way of life and health complaints of the nursing students. Data was collected with the self-administered OMI( Okayama Medical Index Health Questionnaire, devised Cornell Medical Index) from 766 nursing students and was analyzed. For data analysis, descriptive statistics and an ANOVA with an SPSS/PC+ program were used. The results were as follows: 1. The mean age of subjects was 21.0557(2.7618) years old in their 1st, 2nd, 3rd and 4th year-classes of nursing departments and college students in 4 regions of Korea. 62.1% of subjects were of the proper body weight, 2.0% were overweight, and 28.3% were underweight. Most subjects did not have a past history of disease, but 1.8% of subjects had experienced a blood transfusion. 2. 28.3% of the subjects had averaged 7 hours of sleep, 98.5% were nonsmokers, 91.2% were nondrinkers, 74.7% of subjects had milk intake sometimes, 53.7% of the subjects had an average salt intake, 49.6% of the subjects usually had a green vegetable intake, 45.4% of the subjects sometimes had fatty food intake, 64.8% of the subjects had good taste, 29.5% of the subjects enjoyed physical exercise. 3. The highest percentages of 'yes' among physical. psychological and overall health complaints were observed in the question 'Do you have gastric pain?'(60.2%), 'Are you confused of disorderly?' (37.2%), 'Physical body was burdensome and fatigued.'(57.3%). 4. The total O.M.I. score ranged from 1 to 89 with an average of 22.91(SD=12.10). A statistically significant difference was observed for the physical. psychological complaints for alcohol consumption. and for the psychological complaints for salt and fatty food intake. These conclusions should provide grounds for future studies of strategies for health promoting lifestyle for nursing students and their health concerns. Further research is required to investigate the life environmental and psychological factors affecting the way of life for nursing students and their health status, to analyze the health behavior of nursing students related with their culture and consciousness. Also epidemiologic research methodology, such as prospective cohort study should be considered to explore the performing process of nursing student's health behavior related with the occurrence of diseases.