• Asia Marketing Journal
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• v.11 no.1
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• pp.1-27
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• 2009

The research compared the motivational network of traits predictive of complaint attitudes across consumers in the U.S. and South Korean cultures. Overall, the results revealed a similar pattern of traits predictive of complaint attitudes in the two cultures. The traits of value consciousness, general self-efficacy, emotional instability, and the need for material resources were positively related to attitudes toward complaining. In contrast, conscientiousness was negatively related to complaint attitudes. The only trait predictor of complaining attitude that was significantly different between the Korean and U.S. samples was shopping enjoyment. It was negatively related to complaining attitude in the U.S. sample but unrelated to complaining attitude in the Korean sample. Understanding the personality traits predictive of complaint attitudes has the potential to help marketers develop messages that will encourage the low complaint prone to voice their dissatisfaction. This is important, because when a consumer complains about and unsatisfactory purchase, it gives the firm a chance to take actions to avoid losing a customer.

• Proceedings of the Safety Management and Science Conference
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• 2012.04a
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• pp.513-523
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• 2012

• Proceedings of the KSR Conference
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• 2011.05a
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• pp.1509-1518
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• 2011

Shield TBM tunneling method has been getting the spotlight for urban tunneling. It can be minimized the civil complaint during construction and possible safe tunneling. But the settlement has occurred inevitably due to characteristics of shield TBM equipment. For this reason, the civil complaint can occur in urban areas when tunnel with shallow depth passes through neighboring building or residential area. In this study, the occurrence factors of settlement according to shield TBM tunneling and the tendency of ground settlement by strata condition had analyzed. It is suggested that the practical settlement estimation method and minimizing method of ground settlement under simultaneous backfill grouting condition through measurement results and back analysis data using gap parameter.

• Knowledge Management Research
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• v.18 no.2
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• pp.103-127
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• 2017

This study examines the effects of failed airline services on the consumers' psychological process and their behavioral responses. Having different classifications from the previous studies, this study focuses on dividing important factors of airline services into search attributes(e.g. sale and procedure services, services concerning flight attendant, in-flight services) and experience attributes(e.g. flight services, collateral services). Using structural equation modeling, this study shows that the failure of service factors of the experience attributes provokes the feeling of disappointment with mediation effect of external attribution while the failure of service factors of search attributes provokes the feeling of regret with mediation effect of internal attribution. Finally, disappointment leads to consumers' complaint behavior while regret leads to consumers' switching behavior. Unlike previous studies, we show that when a service failure occurs, depending on each attribute, consumers feel negative emotions of disappointment or regret through different attribution processes and finally show different behavioral responses with an empirical analysis.

• The korean journal of orthodontics
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• v.22 no.4 s.39
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• pp.815-822
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• 1992

Orthodontists want why the patients want orthodontic treatment. Demand and need for orthodontics is very important factors of cooperation and management. Chief complaint would be different according to the race and culture. Our results show that in the control group, Korean female adolescents[chief complaint is cowding$(30.6\%)$, spacing$(26.5\%)$, upper anterior protrusion$(18.4\%)$, anterior cross bite$(8.2\%)$ in order. Korean female adolescents considered anterior cross bite is more nonacceptable than spaeing and anterior protrusion. The purpose of orthodontics seemed to enhance esthetic, dental health, and to improve oral function.

• Journal of Information Technology Services
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• v.10 no.2
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• pp.21-39
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• 2011

After ten years from the introduction of CRM systems, many companies reevaluate CRM from the perspective of customers. This paper classifies CRM activities at the contact points with customers and investigates the effect of CRM activities on perceived benefits and the effect of perceived benefits on behavioral intention in the Korean cosmetic industry. The result showed that contact management and complaint handling affected social benefits and that customers perceived confidence benefits from contact management, complaint handling, and churn management. Special treatment benefits were affected by all CRM activities including compensation management. Finally, all kinds of benefits had effects on behavioral intention such as recommendation intention and repurchase intention.

• Journal of the Korean Institute of Oriental Medical Informatics
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• v.19 no.2
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• pp.29-37
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• 2013

Objectives: This case report presents a 29-years-old male patient. His chief complaint was insomnia, anxiety and chest discomfort. We diagnosed him with sleep disorder. During the therapeutic period, he experienced temporary improvement. Methods: We treated him with emotional freedom techniques(EFT), giungoren-therapy. Also, acupuncture and chuna therapy were accessorily practiced. The effects of treatment were measured by Beck depression inventory(BDI), state-trait anxiety inventory(STAI), insomnia severity index(ISI). Results: After treatment, the chief complaint have been subsided and improved. But, BDI, STAI, ISI score were not remarkably decreased. Conclusions: This result suggests that EFT and giungoren-therapy might be effective for sleep disorder patient with anxiety.

• Journal of Sasang Constitutional Medicine
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• v.15 no.3
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• pp.216-220
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• 2003

We treated a Taiyangin(太陽人) patient with Yulkyuk(?膈) disease. He was diagnosed as acute cerebellar infarction, hypertension and trigeminal neuralgia(rule out). His chief complaint was nausea, dysphagia, trigeminal neuralgia, anorexia, and numbness of upper and lower extremity. He was orally administrated with Mihudeung Sikjang Tan(??藤植腸湯) additions. Mihudeung Sikjang Tang(??藤植腸湯) additions was Fructus Chaenomelis(木瓜), Grape root(葡萄根), Buckwheat(蕎麥), Semen pruni(櫻桃肉) etc. His chief complaint was improved by oral administration of Mihudeung Sikjang Tan(??藤植腸湯) additions, and we do report this clinical case study.

• Culinary science and hospitality research
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• v.11 no.2
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• pp.14-31
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• 2005

The findings of the study would be valuable for the basis of marketing strategies to be implemented in the foodservice industry. As a result of the exploratory factor analysis, major consumer dissatisfaction factors identified in this study can be categorized based on the followings: food, service, and facilities. It appears that most preferred medium for unsatisfied consumers to file their employees how to cope with complaints on the Internet. In terms of psychological compensation, it appears that consumers need to be provided with a through explanation in addition to a heartfelt apology against a complaint. On the physical side of compensation solution for everybody. The ideal timing of compensation for complaints can vary but it would be appropriate to leave it up to consumers to choose when they want to be rewarded.

• Proceedings of the Korean Society of Computer Information Conference
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• 2012.07a
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• pp.347-348
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• 2012

눈 앞에 보이는 생활 속 불편 사항을 민원으로 처리할 수 있는 모바일 애플리케이션에 대한 필요성이 꾸준히 제기되어 왔다. 트위터나 페이스북과 같은 기존 소셜 네트워크 서비스 또한 수많은 글들이 올라오기 때문에 민원 내용에는 초점이 맞춰져 있지 않다. 본 논문에서는 안드로이드 기반의 민원 신고와 소셜 네트워크 서비스를 통합한 애플리케이션을 제안한다. 사용자는 민원에 집중된 내용을 다른 사람들과 실시간으로 공유하면서 정부 기관에서도 즉각적인 민원 확인이 가능하다. 이를 통해 시민들과 관공서 간의 빠른 민원 파악 및 처리의 효율성을 향상시킨다.