• IE interfaces
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• v.20 no.3
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• pp.309-314
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• 2007

By an explosive increase of proxy driving, customers require the quick and correct services of call center. But because most call centers have an unsystematic management system, grievance of customers is continually increasing. To solve these problem, we constructed a call center system of proxy driving that is based on CTI (Computer Telephony Integration) in this paper. The proposed system is constructed using CID (Caller Identify Display) terminal, SMS (Short Message Service) and call center management program etc. Customer service level could be improved through efficient customer management by using the proposed system. Also it could be convenient and easy to implement customer management, order management, staff management, SMS and settlement of accounts.

• Journal of Families and Better Life
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• v.22 no.5
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• pp.303-318
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• 2004

This study was conducted to develop and propose a model for an organizational system and management strategies for Healthy Families Centers. As baseline research, the organization of comparable institutions such as the Social Welfare Center, Women's Development Center, Elderly Welfare Center, Child Welfare Center, and Childcare Information Center was analyzed. Based on the results of baseline research and the draft version of Healthy Families Act, this study proposed a management model for Healthy Families Centers. This proposed model suggests the city, county, and district level centers to be organized with three divisions: 1. family counseling team, 2. family education team, and 3. family life team. Concrete assignments for the teams are also proposed. Finally, a networking system for more effective management of the healthy families centers was also proposed.

• Journal of Environmental Impact Assessment
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• v.12 no.1
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• pp.23-34
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• 2003

The emergency response modeling system CARIS has been developed at CCSM (Center for Chemical Safety Management), NIER (National Institute of Environmental Research) to track and predict dispersion of hazardous chemicals for the environmental decision support in case of accidents at chemical or petroleum companies in Korea. The main objective of CARIS is to support making decision by rapidly providing the key information on the efficient emergency response of hazardous chemical accidents for effective approaches to risk management. In particular, the integrated modeling system in CARIS consisting of a real-time numerical weather forecasting model and air pollution dispersion model is supplemented for the diffusion forecasts of hazardous chemicals, covering a wide range of scales and applications for atmospheric information. In this paper, we introduced the overview of components of CARIS and described the operational modeling system and its configurations of coupling/integration in CARIS. Some examples of the operational modeling system is presented and discussed for the real-time risk assessments of hazardous chemicals.

• Journal of the Korean Society of Systems Engineering
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• v.4 no.1
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• pp.19-29
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• 2008

Traditionally gas plant R&D has had a world-wide weak position in terms of high technology. Especially System engineering did not exactly apply to gas plant construction. So, Gas Plant R&D Center is determined to make the establishment of the system engineering for the standard of gas plant. Gas Plant R&D Center has two projects. Firstly, the establishment of the R&D management system. Secondly, the system engineering which is included in the VE concept of EPC parts. But Gas Plant R&D Center exists in the particular conditions for successful development of the new process and core equipments. Now we will describe the establishment of R&D management system and particular conditions(Risk Conditions) for gas plant.

• Proceedings of the Korea Water Resources Association Conference
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• 2005.09a
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• pp.74-74
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• 2005

• Proceedings of the KIEE Conference
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• 2003.11a
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• pp.457-459
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• 2003

As a competitive power market has introduced, many energy management systems have been developed. This paper presents the web-based energy management system which is developed by our company. The users tan monitor and analysis their load information using our energy management system.

• Health Policy and Management
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• v.31 no.4
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• pp.399-408
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• 2021

The emergency medical service system in Korea was built upon the Emergency Medical Service Act, 1995 to respond adequately to be much in demand for emergency medical services. In addition, the government recognized the importance of the trauma care system and set out to plan for the designation and establishment of the regional trauma center by 2012. This study aimed to investigate features of quality management and trauma fee schedule on better understanding of trauma care system. First, quality management of the regional trauma center has been implemented by several quality programs involved in quality assessment, committee on trauma quality management, and mortality and morbidity conference. Second, the trauma fee schedule has reflected a specific quality of severe traumatic conditions and added the result to it, which are graded A, B, and C according to quality assessment. Although the government has contributed to instituting a trauma quality assessment program and trauma fee schedule for the regional trauma center, it could not lead to such a fixed standard for quality management of them. Therefore, it will promote discussion on the sustainability of the regional trauma center that requires reducing preventable trauma death rate and the way to apply comprehensive quality management.

• The Transactions of The Korean Institute of Electrical Engineers
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• v.67 no.2
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• pp.301-307
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• 2018

Unmanned Aerial Vehicles (i.e., drone) are gaining a lot of interest from a wide range of application domains such as infrastructure monitoring and parcel delivery service. In those service scenarios, multiple UAVs are involved and should be reliably operated by so-called UAV management system. For that, we propose oneM2M standard based UAV management and control system which is specifically targeted at traffic management of low-altitude UAVs. In this paper, we include oneM2M platform architecture and its implementation for UAV management system in conjunction with UAV interworking procedure.

• Proceedings of the Korean Geotechical Society Conference
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• 2005.03a
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• pp.1596-1601
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• 2005

Recently, the probable maximum precipitation (PMP) of dam sites has been greatly increased, compared to that in design, due to a rise in precipitation by abnormal weather, which led to an increase in National interest for dam safety. Therefore, the purpose of this study is to develop a management system of dam safety. The main contents of the first stage($'03{\sim}'04$) of the project consisted of determining the object of management system of dam safety through researched present situation of dam safety management in domestic and reviewing operation for management system of dam safety in abroad. In the second stage($'05{\sim}'06$), the study pursues constructing a basis process of synthetic safety management system through dam safety program and developing a system that can judge dam safety with an improve in reliability of measurement data.

• Journal of the Korean Society for information Management
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• v.19 no.3
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• pp.69-90
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• 2002

Modern stage must offer to the level which the customer requests the quality of the information service to offer from the information center. We are the one view which needs new system management around the process serving this. This study accomplished theoretical review of ISO 9000 as International Quality Management System. investigated the trend for change of ISO 9000 certification systems. We analyzed the recognition level of members about the introduction of ISO 9000 quality management systems in the information center. The level up of recognition about ISO 9000 quality management system certification systems was the low in the information center. Hereafter, We grasped the subject of ISO 9000 certification systems which the introduction needs. We reviewed ISO 9000 family which the Library and Information center possible apply and presented the requirement in the library and information center with the process to need for a Quality Management System certification.