• 산업공학
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• 제20권3호
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• pp.309-314
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• 2007

By an explosive increase of proxy driving, customers require the quick and correct services of call center. But because most call centers have an unsystematic management system, grievance of customers is continually increasing. To solve these problem, we constructed a call center system of proxy driving that is based on CTI (Computer Telephony Integration) in this paper. The proposed system is constructed using CID (Caller Identify Display) terminal, SMS (Short Message Service) and call center management program etc. Customer service level could be improved through efficient customer management by using the proposed system. Also it could be convenient and easy to implement customer management, order management, staff management, SMS and settlement of accounts.

• 가정과삶의질연구
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• 제22권5호
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• pp.303-318
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• 2004

This study was conducted to develop and propose a model for an organizational system and management strategies for Healthy Families Centers. As baseline research, the organization of comparable institutions such as the Social Welfare Center, Women's Development Center, Elderly Welfare Center, Child Welfare Center, and Childcare Information Center was analyzed. Based on the results of baseline research and the draft version of Healthy Families Act, this study proposed a management model for Healthy Families Centers. This proposed model suggests the city, county, and district level centers to be organized with three divisions: 1. family counseling team, 2. family education team, and 3. family life team. Concrete assignments for the teams are also proposed. Finally, a networking system for more effective management of the healthy families centers was also proposed.

• 환경영향평가
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• 제12권1호
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• pp.23-34
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• 2003

The emergency response modeling system CARIS has been developed at CCSM (Center for Chemical Safety Management), NIER (National Institute of Environmental Research) to track and predict dispersion of hazardous chemicals for the environmental decision support in case of accidents at chemical or petroleum companies in Korea. The main objective of CARIS is to support making decision by rapidly providing the key information on the efficient emergency response of hazardous chemical accidents for effective approaches to risk management. In particular, the integrated modeling system in CARIS consisting of a real-time numerical weather forecasting model and air pollution dispersion model is supplemented for the diffusion forecasts of hazardous chemicals, covering a wide range of scales and applications for atmospheric information. In this paper, we introduced the overview of components of CARIS and described the operational modeling system and its configurations of coupling/integration in CARIS. Some examples of the operational modeling system is presented and discussed for the real-time risk assessments of hazardous chemicals.

• 시스템엔지니어링학술지
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• 제4권1호
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• pp.19-29
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• 2008

Traditionally gas plant R&D has had a world-wide weak position in terms of high technology. Especially System engineering did not exactly apply to gas plant construction. So, Gas Plant R&D Center is determined to make the establishment of the system engineering for the standard of gas plant. Gas Plant R&D Center has two projects. Firstly, the establishment of the R&D management system. Secondly, the system engineering which is included in the VE concept of EPC parts. But Gas Plant R&D Center exists in the particular conditions for successful development of the new process and core equipments. Now we will describe the establishment of R&D management system and particular conditions(Risk Conditions) for gas plant.

• 한국수자원학회:학술대회논문집
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• 한국수자원학회 2005년도 학술발표회(1)
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• pp.74-74
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• 2005

• 대한전기학회:학술대회논문집
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• 대한전기학회 2003년도 추계학술대회 논문집 전력기술부문
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• pp.457-459
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• 2003

As a competitive power market has introduced, many energy management systems have been developed. This paper presents the web-based energy management system which is developed by our company. The users tan monitor and analysis their load information using our energy management system.

• 보건행정학회지
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• 제31권4호
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• pp.399-408
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• 2021

The emergency medical service system in Korea was built upon the Emergency Medical Service Act, 1995 to respond adequately to be much in demand for emergency medical services. In addition, the government recognized the importance of the trauma care system and set out to plan for the designation and establishment of the regional trauma center by 2012. This study aimed to investigate features of quality management and trauma fee schedule on better understanding of trauma care system. First, quality management of the regional trauma center has been implemented by several quality programs involved in quality assessment, committee on trauma quality management, and mortality and morbidity conference. Second, the trauma fee schedule has reflected a specific quality of severe traumatic conditions and added the result to it, which are graded A, B, and C according to quality assessment. Although the government has contributed to instituting a trauma quality assessment program and trauma fee schedule for the regional trauma center, it could not lead to such a fixed standard for quality management of them. Therefore, it will promote discussion on the sustainability of the regional trauma center that requires reducing preventable trauma death rate and the way to apply comprehensive quality management.

• 전기학회논문지
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• 제67권2호
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• pp.301-307
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• 2018

Unmanned Aerial Vehicles (i.e., drone) are gaining a lot of interest from a wide range of application domains such as infrastructure monitoring and parcel delivery service. In those service scenarios, multiple UAVs are involved and should be reliably operated by so-called UAV management system. For that, we propose oneM2M standard based UAV management and control system which is specifically targeted at traffic management of low-altitude UAVs. In this paper, we include oneM2M platform architecture and its implementation for UAV management system in conjunction with UAV interworking procedure.

• 한국지반공학회:학술대회논문집
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• 한국지반공학회 2005년도 춘계 학술발표회 논문집
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• pp.1596-1601
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• 2005

Recently, the probable maximum precipitation (PMP) of dam sites has been greatly increased, compared to that in design, due to a rise in precipitation by abnormal weather, which led to an increase in National interest for dam safety. Therefore, the purpose of this study is to develop a management system of dam safety. The main contents of the first stage($'03{\sim}'04$) of the project consisted of determining the object of management system of dam safety through researched present situation of dam safety management in domestic and reviewing operation for management system of dam safety in abroad. In the second stage($'05{\sim}'06$), the study pursues constructing a basis process of synthetic safety management system through dam safety program and developing a system that can judge dam safety with an improve in reliability of measurement data.

• 정보관리학회지
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• 제19권3호
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• pp.69-90
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• 2002

현대는 정보센터에서 제공하는 정보서비스의 품질을 고객이 요구하는 수준으로 제공하여야 한다. 이를 위하여 프로세스를 중심으로 한 시스템 경영이 필요한 시점이라고 할 수 있다. 본 연구는 국제적인 품질경영시스템인 ISO 9000 인증제도의 이론적 검토를 통하여 ISO 9000 인증제도와 인증 추이를 조사하였다. 아울러 이를 정보센터에서 ISO 9000 품질경영시스템의 도입에 대한 조직 구성원들의 인식도를 설문조사, 분석하였다. 이를 통하여 정보센터에서 ISO 9000 품질경영시스템 인증제도에 대한 인식제고와 향후 ISO 9000 인증제도의 도입시 필요한 사항 등을 파악하고자 하였다.