• The Journal of Asian Finance, Economics and Business
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• 제9권3호
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• pp.257-263
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• 2022

The objective of this study was to see how artificial intelligence applications affected organizational innovation in Jordanian commercial banks. Both independent and dependent variables were measured in three dimensions: expert systems, neural network systems, and fuzzy logic systems for artificial intelligence applications variable. Product innovation, process innovation, and management innovation for the organizational innovation variable. To achieve study objectives, a questionnaire was developed and distributed to a sample of one hundred fifty-three managers in Jordanian commercial banks, who were selected according to the simple random sampling method. Except for the neural network systems dimension, which comes in at an average level, the study indicated that there is a high level of organizational innovation and artificial intelligence applications. Furthermore, the findings revealed that artificial intelligence applications have a significant impact on organizational innovation in Jordanian commercial banks, with the most important artificial intelligence application being a fuzzy logic system. The study suggested keeping track of technological advancements in the field of artificial intelligence applications and incorporating them into banking operations by benchmarking with the best commercial bank practices and allocating a portion of the budget to technological applications and infrastructure development, as well as balancing between technology use and information security risks to ensure client privacy is protected.

• 한국조리학회지
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• 제22권1호
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• pp.126-134
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• 2016

This study examines effect in customer satisfaction of the emotional intelligence of members at service providing department in the hotel; A case of five star hotels in Dajeon Research hypotheses were developed based on previous literature, and data were collected from 350 employees working at the hotel restaurant service business located in Daejeon, ROK, were investigated herein The collected data were then analysed using frequence reliability For this research analysis, a self-recording method was used where and examiner explains the survey and respondents writhen down their answers to survey questions Statistical processing in this study was done through data cidubg and data cleaning then with the SPSS(Statistical Package for Social Science)v. 18.0. This result the emotional intelligence of service-providing employees at food service department of hotel was found to have a positive effect on customer satisfaction via understanding of others and emotional control. And the understanding of oneself, understanding of others and emotional control in emotional intelligence had a positive effect on job satisfaction. Emotional control, and emotioal use were found to affect organizational commitment positively.

• 한국IT서비스학회지
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• 제18권1호
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• pp.201-217
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• 2019

Cars have become a necessity in modern life. It is widely used to transport people or products to a destination conveniently. However, the addition of a navigation service that provides route information and more makes driving more convenient and safer. Recent developments in the mobile app ecosystem encourages people to adopt not only an installation-type car navigation, but also a mobile app navigation, supporting connected car concepts. It should be noted that mobile apps with mobile Internet can be a significant linkage between information acquired online and offline business. This study demonstrates the impact of the app use experience for a driver in the context of applying artificial intelligence service. As a result, the introduction of artificial intelligence services has a statistically significant moderating effect on the use of mobile navigation apps. This seminal research is valuable as it evaluates the role of artificial intelligence applied to mobile navigation apps.

• 경영과정보연구
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• 제30권3호
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• pp.107-132
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• 2011

본 연구는 조직의 유효성 지표인 조직시민행동에 논리지능이 더 중요할까? 감성지능이 더 중요할까? 라는 의문에서 출발하였다. 이에 기존의 심리학과 교육학 등에서 연구되어 지고 있던 감성지능과 논리지능을 경영학 분야인 조직에 적용시켜서 조직구성원의 감성지능과 논리지능이 직무외적이고 자발적인 행동인 조직시민 행동에 어떠한 영향을 미치는지와 이러한 영향력에 대한 감정노동의 조절효과를 실증적으로 규명하였다. 이를 위해 부산 경남의 12개 기업의 363명의 조직구성원들을 대상으로 실증연구를 실시하였다. 분석결과 첫째, 감성지능과 논리지능이 조직시민행동에 유의적인 정(+)의 영향을 미치고 있었다. 특히 이러한 관계를 더욱더 명확히 하기 위해서 감성지능과 논리지능의 영향력을 비교 해 보았더니, 조직시민행동에는 논리지능 보다 감성지능이 더 많은 영향을 미치고 있는 것으로 나타났다. 둘째, 감성지능이 조직시민행동에 미치는 영향력에는 감정노동이 유의적인 조절효과를 나타내고 있었지만, 논리지능이 조직시민행동에 미치는 영향력에는 감정노동의 유의적인 조절효과가 나타나지 않았다.

• 동아시아경상학회지
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• 제8권1호
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• pp.71-80
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• 2020

Purpose - The purpose of this paper is to advance the understanding of the relationship between host country image and cultural intelligence (CQ) on the attractiveness of expatriate destinations. Specifically, this study compares the different impacts of CQ on the relationship between host country image and subsidiary attractiveness by comparing a US-based subsidiary and a Vietnam-based one. Research design and methodology - A total of 445 Korean full-time workers responded through an online survey. The survey randomly showed the participants one of two conditions for a potential expatriate location. The participants were asked to answer a series of questions on the organizational attractiveness of the subsidiaries from the perspective of an expatriate candidate and respond to a series of questions on individual CQ. Results - Through a two-way ANOVA test, the results reveal that Korean expatriate candidates perceive that a Vietnam-based subsidiary is a less attractive destination for international assignment when compared to a US-based subsidiary. In addition, the positive moderating effect of cultural intelligence on the relationship between the host location and the subsidiary's attractiveness is stronger when Vietnam, rather than the US, is the assignment location. Conclusions - Drawing upon AUM theory, this study confirmed that unfavorable country image affects subsidiaries' attractiveness for expatriate candidates, due to anxiety. However, this study showed the role of employees' CQ to mitigate these challenges. This study suggests providing information on positive conditions of expatriate locations and building systematic process for enhancing individual CQ for organizations.

• 한국전자거래학회지
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• 제23권4호
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• pp.19-39
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• 2018

최근 가짜 뉴스가 분야를 막론하고 전 세계에서 주목을 받고 있으며, 현대경제연구원에서는 이러한 가짜 뉴스로 인한 피해 규모가 연간 약 30조 900억원에 달하는 것으로 추산하였다. 정부에서는 "가짜 뉴스 찾기"를 주제로 "인공지능 R&D 챌린지" 대회를 개최하여 가짜 뉴스를 가려낼 인공지능 원천기술 개발에 대한 첫 걸음을 내딛고 있으며, 민간 차원에서도 다양한 분야에서 팩트 체크 서비스가 제공되고 있다. 학계에서도 가짜 뉴스를 탐지하기 위한 시도가 전문가 기반, 집단지성 기반, 인공지능 기반, 시맨틱 기반 등으로 활발하게 이루어지고 있다. 하지만 이러한 시도는 조작의 정밀도가 높을수록 뉴스 자체에 대한 분석만으로 진위 여부를 식별하기가 더욱 어렵다는 한계를 경험하고 있으며, 가짜 뉴스 탐지 모델의 정확도가 과평가된 경향을 보이고 있다. 따라서 본 연구에서는 가짜 뉴스 탐지 모델 정확도의 공정성을 확보하고, 뉴스의 내용뿐만 아니라 해당 뉴스에 대한 반응으로 자연적으로 발생한 광범위한 소셜 데이터를 활용하여 뉴스의 진위 여부를 판정하는 방안을 제안하고자 한다.

• 디지털융복합연구
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• 제16권11호
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• pp.289-301
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• 2018

사내기업가정신은 기업 내 기업가정신으로 지칭되기도 하며, 조직 내에서 변화의 기회를 인식하고, 평가하고, 적극적으로 실천해 나가는 기업 혁신의 원동력으로 사내기업가정신이 발휘되는 모든 조직에서는 높은 경영성과를 창출해 낸다는 연구들이 제시되고 있다. 본 연구는 사내기업가정신과 개인의 적응성과의 관계에서 감성지능의 매개효과를 검증하고, 사내기업가정신과 개인의 적응성과의 관계에서 지원적 리더십의 조절효과를 실증 분석하고자 하였다. 이를 위해서 부산광역경제권의 기업에 종사하는 종업원(편의상 부산대학교 경영대학원 졸업생, 재학생 중 지역기업에 재직하고 있는 종업원)을 대상으로 2018년 9월 설문조사하여 총 113명의 설문결과를 통해서 이들 변수들의 관계를 실증 분석하였고 그 결과, 유의미한 결과가 검증되었다. 따라서 사내기업가정신과 개인의 적응성과의 관계에서 감성지능의 매개효과와 지원적 리더십의 조절효과가 검증되었다.

• Asia pacific journal of information systems
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• 제33권4호
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• pp.1058-1092
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• 2023

This study investigates the perception and adoption of ChatGPT (a large language model (LLM)-based chatbot created by OpenAI) among Korean users and assesses its potential as the next disruptive innovation. Drawing on previous literature, the study proposes perceived intelligence and perceived anthropomorphism as key differentiating factors of ChatGPT from earlier AI-based chatbots. Four individual motives (i.e., perceived usefulness, ease of use, enjoyment, and trust) and two societal motives (social influence and AI anxiety) were identified as antecedents of ChatGPT acceptance. A survey was conducted within two Korean online communities related to artificial intelligence, the findings of which confirm that ChatGPT is being used for both utilitarian and hedonic purposes, and that perceived usefulness and enjoyment positively impact the behavioral intention to adopt the chatbot. However, unlike prior expectations, perceived ease-of-use was not shown to exert significant influence on behavioral intention. Moreover, trust was not found to be a significant influencer to behavioral intention, and while social influence played a substantial role in adoption intention and perceived usefulness, AI anxiety did not show a significant effect. The study confirmed that perceived intelligence and perceived anthropomorphism are constructs that influence the individual factors that influence behavioral intention to adopt and highlights the need for future research to deconstruct and explore the factors that make ChatGPT "enjoyable" and "easy to use" and to better understand its potential as a disruptive technology. Service developers and LLM providers are advised to design user-centric applications, focus on user-friendliness, acknowledge that building trust takes time, and recognize the role of social influence in adoption.

• 경영정보학연구
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• 제21권4호
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• pp.125-141
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• 2019

알파고로 대변되는 딥러닝 기법의 등장으로 인공지능은 기업 경쟁우위 확보를 위한 디지털 트랜스포메이션의 핵심 주제로 급부상했다. 산업 내 인공지능 기반 디지털 트랜스포메이션 방향을 이해하기 위해서는 현재 진행 중인 인공지능 비즈니스 생태계 참여자들 유형 및 활동에 대한 명확한 이해가 선행되어야 한다. 따라서 본 연구는 다행위자 네트워크(Multi-actor network)관점에서 인공지능 비즈니스 생태계 내부와 외부 참여자들의 활동을 분석하고 플랫폼 전략 유형을 규명하였다. 인공지능 비즈니스 생태계 내부 세 개 계층(인프라스트럭처 & 하드웨어, 소프트웨어 & 애플리케이션, 서비스 & 데이터 계층)에서 사업자들은 네 가지 플랫폼 전략 유형으로(기술수직×비즈수평, 기술수직×비즈수직, 기술수평×비즈수평, 기술수평×비즈수직) 인공지능 비즈니스가 진행되고 있다. 인공지능 비즈니스 생태계 외부에는 다섯 행위자들이(사용자, 투자자, 정부 정책가, 학계 등 컨소시엄, 시민단체) 공존 및 지속가능한 인공지능 비즈니스 생태계를 지원하고 있다. 본 연구는 학술적으로 인공지능 비즈니스 생태계 분석 프레임워크 및 인공지능 플랫폼 전략 모델을 제시하였고, 실무적으로 플랫폼 관점의 인공지능 디지털 트랜스포메이션 전략 방향과 지속가능한 인공지능 비즈니스 생태계 조성을 위한 정부, 학계 등의 역할을 제시했다.

• 유통과학연구
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• 제14권1호
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• pp.75-84
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• 2016

Purpose - In accordance with the recent changes in the management environment, leaders are required to have an ability of drawing and inducing potential of each worker. Coaching, as one of the strategies of human resources development, is drawing people's attention. This study aims to inquire about the mechanism of leader's coaching behavior which influences the attitude and behavior of workers. Firstly, this study intends to illustrate what kind of influences the leader's coaching behavior can give on organizational citizenship behavior and turnover intention of workers. Secondly, it plans to verify the mediating effect of authentic leadership in the relationship between leader's coaching behavior and organizational citizenship behavior and turnover intention of workers. Thirdly, it aims to prove the moderating effect of emotional intelligence in the relationship among leader's coaching behavior, organizational citizenship behavior and turnover intention of workers. Research design, data and methodology - In order to figure out how the leader's coaching behavior influences attitude of workers, authentic leadership is considered as mediating effect. As for a moderating effect, we have determined emotional intelligence which attracts attention in the recent studies on organizational behavior, so as to investigate the correlation among variables. As for study sample, it was targeted to 236 organizational members of distribution corporations whose leader's coaching behavior is required. For reaching the purpose of study, SPSS 20 was applied for the analysis. Results - The research findings can be summarized as follows: Firstly, leader's coaching behavior gives significant positive influences on organizational citizenship behavior. Moreover, leader's coaching behavior gives negative influences on turnover intention of organizational members. Secondly, the mediating effect of authentic leadership was proved in the relationship between leader's coaching behavior and attitude of workers. Based on the analysis, it turned out that authentic leadership doesn't give a mediating effect in the bilateral relationship. Lastly, the moderating effect of emotional intelligence was proved in terms of how the leader's coaching behavior influences the attitude of workers. The research result shows that the emotional intelligence influences towards the negative direction, in the correlation between coaching behavior and organizational citizenship behavior On the other hand, in the relationship with turnover intention, It was significant effect. Conclusions - Based on the research findings, we have intended to inquired about the mechanism of leader's coaching behavior which influences the attitude and behavior of workers. Furthermore, in the operational level, the following implications can be given: the importance of coaching activation in the operational level was confirmed, through inquiring into the influence of leader's coaching behavior on workers. Moreover, the importance of emotional intelligence, which has been steadily raised, was also confirmed. It is necessary for future study to carry out additional research on various factors of coaching which can influence the effectiveness of coaching, for instance, coaching process, coach's competency, characteristics of coaching customers, relationship with coaching customers and coaching system.