• 아태비즈니스연구
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• 제12권1호
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• pp.87-100
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• 2021

Purpose - This study aims to examine the antecedents of willingness to pay in the domain of duty free shop. Design/methodology/approach - This study chooses willingness to pay as explained variable. The candidates of explanatory variables are price fairness, brand awareness, employee service, product diversity, and crowding. This study uses survey to explore the linear relation between variables. This research collected data using online panel data collection service. The number of valid observation is 265. The research targe is Lotte duty free store. Statistical analysis was for statistical inference. To attain the information of survey respondents, frequency analysis is employed. Next, this study implemented exploratory factor analysis and reliability to ensure both validity and reliability of measurement items. This study executed multiple regression analysis to test research hypotheses Findings - Regrading results, brand awareness, employee service, and product diversity are positively associated with willingness to pay of duty free shop product. Moreover, the results of regression analysis suggest the inverted-U shape association between crowding and willingness to pay. However, price fairness appeared as non-significant variable to account for willingness to pay in the multiple regression analysis. Originality - This study contributes to the literature by examining duty free shop customers more.

• 디지털융복합연구
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• 제11권11호
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• pp.289-304
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• 2013

지난 10년간 우리나라에서 커피소비가 꾸준하게 증가해왔다. 그 기간 동안에 커피 시장과 커피전문점의 급속한 증가가 있었다. 이 논문에서는 다음과 같은 가설들을 중심으로 연구가 진행되었다. 커피전문점 선택속성이 커피 전문점 재방문에 영향을 미치는지, 커피전문점에 대한 브랜드 신뢰가 커피전문점 선택속성과 커피전문점 재방문 사이에 조절효과가 있는지, 그리고 인구통계학적 특성에 따라서 커피전문점 선택속성과 커피전문점 재방문에 차이가 있는지를 연구하고자 하였다. 커피전문점 선택속성은 내부분위기, 부가서비스, 제품품질, 종업원서비스, 신정보화환경 등을 중심으로 조사하였다. 본 연구를 위하여 2013년 3월에 서울과 경기도에 거주하는 사람들을 중심으로 600부의 설문지를 배포하였으며 그중에서 480부가 회수되었고 유의성이 있는 설문지 470부를 분석자료로 사용하였다. 연구 결과에 의하면 본 연구의 커피전문점 선택속성 5가지 모두 커피전문점 재방문에 영향 관계가 있는 것으로 나타났다. 커피전문점에 대한 브랜드 신뢰는 커피전문점 재방문에 부분적인 조절효과가 있는 것으로 나타났다. 인구통계학적 특성 분석에서는 성별에 따라서 커피의 전문점 선택속성과 재방문에 차이가 있었고, 연령에 따라서 커피전문점의 신정보화환경 속성에 차이가 있었다. 외식비 소비규모와 소득도 커피전문점 선택속성과 커피전문점 재방문에 차이를 통계적인 차이가 있었다.

• 지적과 국토정보
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• 제45권2호
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• pp.217-235
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• 2015

이 연구는 다중회귀분석으로 서울시 프랜차이즈 커피점의 상가임대료의 결정 요인을 분석하였다. 중심지이론, 집적이론, 그리고 외부수요의 이론은 경험적 모형의 기초를 제공한다. 이 연구에서 사용된 자료는 서울시의 2,000개 상점으로 구성되었다. 연구결과로서, 이 결과는 $3.3m^2$당 커피점의 매출액, 상권의 특성, 상점의 특징이 $3.3m^2$당 커피점의 상가임대료에 영향을 준다는 것을 보였다. 커피점의 매출은 커피점의 상가임대료의 주요 결정 요인이다. 아울러, $3.3m^2$당 상가권리금과 상가보증금은 상가임대료와 정(+)의 관련성을 가지고 있다. 추가적으로, 상권의 도 소매업체의 수 및 제조업체의 수는 $3.3m^2$당 커피점의 상가임대료에 영향을 준다. 요약하면, 이 연구는 상권의 커피점의 브랜드 인지, 입지, 임차인 혼재, 그리고 $3.3m^2$당 커피점의 임대료에 영향을 준다는 것을 제시한다.

• 유통과학연구
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• 제10권3호
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• pp.51-61
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• 2012

본 연구는 커피 시장에 대한 시장 규모가 커지고 점차 확대되고 있는 대형 브랜드 커피전문점을 중심으로 점포선택 속성(가격, 종업원서비스, 점포의 입지, 점포 분위기)을 4가지로 규정하여, 그 선택속성들과 커피전문점 이용자의 특성이 어떠한 관계가 있는 가를 알아보자 하였으며, 또한 커피전문점의 브랜드 태도에는 어떠한 영향을 미치는 바를 조사하였다. 그 결과 이용자의 특성에 따라 차이가 났지만 점포선택속성 중 점포의 분위기와 점포입지가 점포선택 속성에 가장 큰 영향을 미치는 것으로 나타났다. 따라서 이러한 결과를 토대로 본 연구는 커피전문점이 충성고객을 확보하기 위해 어떠한 속성에 중점을 두어야 하며 아울러 소비자의 욕구에 부합되는 선택 속성을 연구하고자 한다. 특히, 유통학문의 연구방법론은 크게 2가지로 규범적 연구방법론, 실증적 연구방법론(경험적 분석기법, 통계적 분석기법)이 있는데, 이중에 본 연구는 실증적 연구방법론중에서 통계적 분석기법을 활용한다. 본 연구의 한계점으로는 첫째, 응답자의 분포가 수도권에 편중되어 있다는 것이다. 본 연구에 이용된 2차 자료를 보면 서울지역의 응답자 수는 경기도 지역에 비해 압도적으로 많았고 경기도 지역의 응답자 수 또한 6대 광역시에 비해 압도적으로 많았다. 따라서 지역 표본이 해당 지역의 모집단을 대표하는데 어느 정도의 한계가 있다고 판단된다. 둘째, 응답자의 비율을 측정척도로 사용한 점이다. 본 연구에서 점포선택속성에 대한 지각정도와 브랜드 선호도를 측정함에 있어서 응답자의 비율을 척도로 사용하였는데 이를 통해 점포선택속성과 브랜드 선호도 간의 관계, 집단 간 차이를 비교적 정확하게 규명하기에는 한계가 따른다. 따라서 향후 연구에서는 위의 한계점을 보완하고 다음과 같은 추가적인 연구가 필요할 것이라 판단된다. 커피전문점들이 점차 지방으로 확대되어 가고 있는 추세에 비추어 볼 때, 6대 광역시 뿐만 아니라 지방 소도시의 소비자들까지 포함하여 설문조사를 실행하여 1차 자료를 수집하는 것이다. 특히 설문조사에서 관련된 변수들을 리커트 척도로 측정하되 점포선택속성에 대한 지각정도, 브랜드 선호도 외에도 재 구매의도까지 포함시킬 수 있다. 따라서 상관관계분석, 다중회귀분석, 분산분석 등을 통해 더욱 정교한 실증분석을 실행하여 소비자의 태도와 행동에 대한 보다 세밀한 분석결과를 도출해야 할 것으로 사료된다.

• 한국의류학회지
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• 제22권7호
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• pp.920-930
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• 1998

The purpose of this study are to investigate the consumer characteristics of fashion specialty store and compare them among different fashion specialty store types. Based on the results, patronage profiles for multi brand shop, maker total shop, mart brand shop, and oulet multi shop are develop, Marketing implications are discussed. Before empirical study, theoretical study was done through reviewing the existing litera-tures and a questionnaire was developed. Data(N=410) were collected via a questionnaire distributed to 469 female consumers who shopped at fashion specialty store in Pusan. The results were as follows ; 1) Factor analysis revealed seven factors of shopping orientations(Brand Conscious, Planning Purchase, Self-confidence in clothing shopping, Economy, Common Style in fashion, Individuality Seeking, and Passive Purchase), and seven factors of store evaluative criteria(Store Atmosphere, Assortment, Quality, Promotion, Price/Information, Sales Personnel, and Convenience). 2)By crosstabulation analysis with $\chi$2-test and multivariate analysis variance with sheff-test, consumer characteristics such as shopping orientations, store evaluative criteria, purchase behavior variables, and demo-graphic variables were significantly different among fashion specialty store types.

• 한국지역사회생활과학회지
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• 제16권4호
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• pp.59-69
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• 2005

This study examined the shop selection standards and preferred shops depending on the clothing attitudes identified by the psychological characteristics of consumers. To this end, this study selected the Korean Chinese college women in Yanbian. The study was conducted against 300 college students from May to June, 2002. Questionnaire was used for studying the subject of the thesis. Each question was rate4 in 5 point scale, where 1 means 'not at all' and 5 means 'definitely'. The data of this study was statistically analyzed using the SAS PC program. The t-test and $X^{2}$ were conducted to identify the evaluation criteria for clothing store and the preferred shops depending on clothing attitude groups and the factor analysis was carried out to analyze the clothing behavior factors. The results of study are summarized as described below. The clothing attitude of college women was classified into four factors: fashionable, brand-oriented, aesthetic and modest. The subjects were divided into two groups with higher average score and that with lower average score by factor, respectively. As a result of study on the evaluation standards of shop selection and preferred shops depending on the clothing attitude, for the evaluation standards of shop selection, three factors, fashionable, brand-oriented and modest factors, showed the significant difference between two groups. There was a significant difference between two groups in fashionable and brand-oriented factor and the preferred shops.

• 한국실내디자인학회논문집
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• 제19권5호
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• pp.148-155
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• 2010

After the first-ever international espresso coffee shop Starbucks Korea opened its first branch near Ewha University in Korea, positioning of divers foreign cultures among us and changes of life style due to the gross income growth have leaded to the growth of the number of needs for espresso coffee shops and, therefore, international espresso shops have been launching their shops in Korea. While the foreign shops have been holding most of the domestic market share, domestic espresso coffee shops like Hollys and Angel-In-Us have been penetrating the market with differentiated marketing strategies that a espresso coffee shop is no longer considered as just a shop, but a cultural product to Korean. Along with the recent changes, customers have started to laying emphasis on interior and each of the domestic coffee shops has been changing its interior designs by establishing own brand identification. Base on the Starbucks' success case, the domestic coffee shops have been adopting emotional marketing which would stimulate and arouse customers' emotions. The purpose of this study is to present systematic data which would be applied in an espresso coffee shop planning by researching applied emotional design elements of the domestic coffee shops interior designs in depth and finding their characteristics.

• 복식
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• 제63권7호
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• pp.17-30
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• 2013

An understanding of store patronage behavior is a critical issue for retail managers, especially when it comes to a new kind of retail store, as it enables them to identify and target potential customers. Reflecting this managerial need, this study is focused on the fashion multi-brand shop, specifically investigating its store attributes, customers' shopping orientation, and store patronage. Accepting the shifting marketing paradigm from 4P's marketing mix to 7P's marketing mix, the 7P's marketing mix is employed in this study to measure the store attributes, including people(sales oriented and customer oriented), price, place, promotion, physical environment, process, and product. The store attributes significantly influencing patronization are found as customer oriented sales people, product, physical environment, and process. The shopping orientations of the customers, 222 female adults aged from 20s to 40s are found as ostentatious, pleasant, fashion pursuant, rational, and addictive. The consumers who are ostentatious, pleasant, and fashion pursuant are highly likely to be patronize to the fashion multi-brand shops.

• 동아시아식생활학회지
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• 제21권4호
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• pp.609-624
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• 2011

The purpose of this study was to examine the physical environmental factors in coffee shops which determine customer brand loyalty, and to investigate the mediated effects of customer satisfaction and emotional responses on the causal relationship between the physical environmental factors and brand loyalty. A sample of 400 coffee shop customers was collected from Seoul and Gyeonggi in March, 2011 through a self-administered questionnaire. 351 of 400 subjects were used for validity and reliability analysis. 12 outliers were removed from the analysis, and 339 subjects were used to derive the results. Multiple linear regression and stepwise regression were conducted after the construct validity and reliability. The results can be summarized as follows: (1) Physical environmental factors in coffee shops consists of 5 dimensions such as facility aesthetics, cleanliness, ambiance, layout, and internet environment. (2) Facility aesthetics, ambiance, and internet environment had an influence on brand loyalty. (3) The effects of cleanliness and layout on brand loyalty, were not significant on multivariate analysis. However, the relationship between cleanliness and brand loyalty was mediated by emotional responses and also the relationship between layout and brand loyalty was mediated by customer satisfaction. (4) The mediating effects of customer satisfaction were higher than those of emotional responses.

• 한국실내디자인학회논문집
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• 제23권2호
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• pp.40-50
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• 2014

The purpose of this study was to investigate how brand identity expressional elements in cosmetic road shops' facades would affect the brand awareness of consumers while extracting those brand identity expressional elements observed in the facades of the cosmetic road shops. In order to achieve the research goal, the study used Q methodology, a method to measure subjectivity. The results have been summarized as follows. (1) The elements to express the brand identity found in the facades of the cosmetic road shops were observed to be two-dimensional expressional elements, and they should include a symbol, a logo, a signboard, materials to express an image (products, models) and a brand color. As for the three-dimensional expressional elements, they were a building (form, materials, pattern), decorations (lean-to roof, canopy, sculptures, lighting, screen) and a display window (focusing on products, visuality or the inside of a shop). (2) The findings of the analyses on the brand awareness using Q methodology have been presented as follows. (1) When multiple identity expressional elements which would be associated with each other are used, the brand awareness gets increased relatively efficiently. (2) In case of men, they would perceive a brand more easily through those formative expressional elements such as a form of a building. (3) In case of women, they would perceive a brand more conveniently through those visual expressional elements such as a brand color. (3) In conclusion, the study figured out that, among the brand identity expressional elements, the one which would influence the brand awareness most would be (1) the brand color, followed by (2) the building-form, (3) the lean-to roof, (4) the display window and (5) the logo. Based upon what has been learned so far, the study confirmed that when it comes to securing the brand awareness in the market, cosmetic companies should, first, realize how important it is to make good use of the two-dimensional (visual) expressional element, the brand color, and the three-dimensional expressional element, the form of the building, together before they even try to design facades of their shops on the streets.