• Journal of Distribution Science
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• v.15 no.1
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• pp.15-20
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• 2017

Purpose - Other customers within the same service environment do influence a customer' attitude and behavior toward a service firm. Specially, other customers' misbehaviour and various service problems stemmed from them could make the other customers suffer some bad experiences. However, there are few studies to answer how the spillover effect of a service failure arisen from other customers' misbehavior. This study is aimed to examine how service failure due to the dysfunctional behavior of other customers has negative effects on customer evaluation with the service provider. Research design, data, and methodology - Data were collected from a survey based on consumers' retrospective experiences in airline service context. The hypothesized relationships were tested conducting structural equation modeling. Results - Our results show that the attribution of a firm responsibility for other-customer failure has a positive influence on customer's recovery expectation, in turn, it is negatively related to customer satisfaction. Furthermore, perceived service provider's efforts positively influence customer satisfaction. Conclusions - Although a service failure was caused by other customer's misbehavior, employees should be able to alleviate any bad feelings of the affected customers. Furthermore, service providers should provide proper recovery efforts for solving problems caused by the other customers for the wounded customers.

• Nuclear Engineering and Technology
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• v.30 no.3
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• pp.273-286
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• 1998

As there has arisen a concern that failure of the high burnup fuel under the reactivity-insertion accident(RIA) may occur at the energy lower than the expected, fuel behavior under the rod ejection accident in a typical Westinghouse-designed 950 MWe PWR was analyzed by using the three dimensional nodal transient neutronics code, PANBOX2 and the transient fuel rod performance analysis code, FRAP-T6. Fuel failure criteria versus the burnup was conservatively derived taking into account available test data and the possible fuel failure mechanisms. The high burnup and longer cycle length fuel loading scheme of a peak rod turnup of 68 MWD/kgU was selected for the analysis. Except three dimensional core neutronics calculation, the analysis used the same core conditions and assumptions as the conventional zero dimensional analysis. Results of three dimensional analysis showed that the peak fuel enthalpy during the rod ejection accident is less than one third of that calculated by the conventional zero dimensional analysis methodology and the fraction of fuel failure in the core is less than 4 %. Therefore, it can be said that the current design limit of less than 10 percent fuel failure and maintaining the core coolable geometry would be adequately satisfied under the rod ejection accident, even though the conservative fuel failure criteria derived from the test data are applied.

• Proceedings of the Safety Management and Science Conference
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• 2007.11a
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• pp.107-119
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• 2007

The purpose of this article is to examine the relationship between unsafe behavior, human factor and human error. For the object, several correlation analyses for those three elements were implemented. Several hypotheses for the relationship between them was suggested. The suggested hypotheses were verified by a comprehensive survey received from 132 safety manager of manufacturing industry. The conclusions were proven from the hypotheses verificaiton as belows; 1) The dependent relation items between unsafe behavior and human factor are dress protection tool, machine(equipment) and working rule have a dependent relation. 2) The dependent relation items between human factor and human error are uncommunication, control, slaps, fatigue, education, system, unmonitoring, failure. 3) The dependent relation items between human error and unsfafe behavior are decline and product/working method,failure and uncommunication have a dependent relation.

• Journal of Korean Society of Steel Construction
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• v.26 no.3
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• pp.219-229
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• 2014

The experiment and FE analysis of ultimate behavior of GFRP cylindrical shell structure stiffened by steel pipe ring instead of rectangular cross-section ring was presented. Four kinds of test models were designed and flexural failure experiment was performed to investigate ultimate behavior characteristic according to the size of cross section of steel pipe ring and diameter of GFRP shell. Material properties of specimens were experimented by bending, tensile and compressive test. Displacements and strains were measured to evaluate failure behavior of steel pipe ring and GFRP shell structure. The experimental results were compared with the FEA results by commercial program ABAQUS. It is observed that GFRP shell structure stiffened by steel ring have enough ductility to bending failure, and an increase of bending rigidity of steel ring is very effective to increase of failure strength of GFRP shell structure.

• Steel and Composite Structures
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• v.28 no.1
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• pp.63-71
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• 2018

This paper reports an experimental study that was accomplished to assess the seismic behavior of steel tube reinforced concrete bridge columns (SBCs). The motivation of this study was to verify a supposition that the core steel tube may be terminated at a rational position in the column to minimize the material cost while maintaining the seismic behavior of this composite column. Four SBC specimens were tested under combined constant axial load and cyclic reversed lateral loads. The unique variable in the test matrix was the core steel tube embedment length, which ranged from 1/3 to 3/3 of the column effective height. It is observed that SBCs showed two distinctly different failure patterns, namely brittle shear failure and ductile flexural failure. Tests results indicate that the hysteretic responses of SBCs were susceptible to the core steel tube embedment length. With the increase of this structural parameter, the lateral strength of SBC was progressively improved; the deformability and ductility, however, exhibited a tendency of first increase and then decrease. It is also found that in addition to maintained the rate of stiffness degradation and cumulative energy dissipation basically unchanged, both the ductility and deformability of SBC were significantly improved when the core steel tube was terminated at the mid-height of the column, and these were the most unexpected benefits accompanied with material cost reduction.

• Earthquakes and Structures
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• v.11 no.4
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• pp.665-680
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• 2016

This paper focuses on the study of seismic behavior of steel reinforced concrete special-shaped column-beam joints. Six specimens, which are designed according to the principle of strong-member and weak-joint core, are tested under low cyclic reversed load. Key parameters include the steel form in column section and the ratio of column limb height to thickness. The failure mode, load-displacement curves, ductility, stiffness degradations, energy dissipation capacity and shear deformation of joint core of the test subassemblies are analyzed. The results indicate that SRC special-shaped column-beam joints have good seismic behavior. All specimens failed due to the shear failure of the joint core, and the failure degree between the two sides of joint core is similar for the exterior joint but different for the corner joint. Compared to the joints with channel steel truss, the joints with solid web steel skeleton illustrate better ductility and energy dissipation capacity, but the loading capacity and stiffness are roughly close. With the increasing of the ratio of column limb height to thickness, the joints illustrate higher loading capacity and stiffness, better energy dissipation capacity, but worse ductility.

• Transactions of the Korean Society of Mechanical Engineers A
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• v.25 no.7
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• pp.1031-1038
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• 2001

In order to verify the analytical methods predicting failure behavior of cracked piping, full-scale pipe tests are crucial in nuclear power plant piping. For this reason, series of international test programs have been conducted. However, full-scale pipe tests require expensive testing equipment and long period of testing time. The objective of this paper is to develop a test system which can economically simulate the full-scale pipe test regarding the integrity evaluation. This system provides the failure behavior of cracked pipe by testing a wide-plate specimen. The system provides the failure behavior of cracked pipe by testing a wide-plate specimen. The system was developed for the integrity evaluation of nuclear piping based on the methodology of hardware-in-the-loop (HiL) simulation. Using this simulator, the piping integrity can be evaluated based on the elastic-plastic behavior of full-scale pipe, and the high cost full-scale pipe test may be replaced with this economical system.

• Journal of Ocean Engineering and Technology
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• v.19 no.5 s.66
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• pp.65-70
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• 2005

Fracture behavior and pipe strength are very important to the integrity of energy plants, ocean structures, and so forth. The pipes of energy plants and ocean structures are subject to local wall thinning, resulting from severe erosion-corrosion damage. Recently, the effects of local wall thinning on fracture strength and fracture behavior of piping systems have been the focus of many studies. In this paper, the elasto-plastic analysis is performed by FE code ANSYS on straight pipes with wall thinning. We evaluated the failure mode, fracture strength and fracture behavior, using FE analysis. Also, the effect of the axial strain on deformations and failure modes was estimated by FE analysis.

• Steel and Composite Structures
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• v.37 no.6
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• pp.741-759
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• 2020

Steel plate-concrete composite slabs provide attractive features, such as more effective loading transfer, and more cost-effective stay-in-place forms, thereby enabling engineers to design more high-performance light structures. Although significant studies in the literatures have been directed toward designing and implementing the steel plate-concrete composite beams, there are limited data available for understanding of the composite slabs. To fill this gap, nine the composite slabs with different variables in this study were tested to unveil the impacts of the critical factors on the ultimate strength behavior. The key information of the findings included sample failure modes, crack pattern, and ultimate strength behavior of the composite slabs under either four-point or three-point loading. Test results showed that the failure modes varied from delamination to shear failures under different design factors. Particularly, the shear stud spacing and thicknesses of the concrete slabs significantly affected their ultimate load-carrying capacities. Moreover, an analytical model of the composite slabs was derived for determining their ultimate load-carrying capacity and was well verified by the experimental data. Further extensive parametric study using the proposed analytical methods was conducted for a more comprehensive investigation of those critical factors in their performance. These findings are expected to help engineers to better understand the structural behavior of the steel plate-concrete composite slabs and to ensure reliability of design and performance throughout their service life.

• Journal of the Korean Society of Safety
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• v.31 no.3
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• pp.102-108
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• 2016

As a range of accidents happen frequently in our society due to safety insensitivity, researches on individual psychological characteristics related to safety behavior and on safety education are increasing. However, safety behavior research that targets university students as potential employees remains rare. Therefore, this research investigates individual characteristics and psychological factors that affect safety behaviors of university students. Research participants were 131 university students (80 males, 51 females) from the Gyeonggi-do and Chungnam areas. Psychological characteristics (self-regulation, cognitive failure, conscientiousness, and emotional stability) were included as variables that may predict university students' safety behaviors (habits, compliance, mistakes, and violations). The major findings of the study are as follows. Stepwise regression analysis showed conscientiousness was a major predictor explaining safety habits and safety compliance; Cognitive failure and emotional stability were main predictors explaining safety mistakes, and self-regulation was a major predictor explaining safety violations. These findings suggest that development of proper education programs focusing on individual characteristics would allow systematic improvement of safety behaviors of university students.