• Asia pacific journal of information systems
• /
• 제16권3호
• /
• pp.49-65
• /
• 2006

This study proposes a model for customer segmentation using the psychological characteristics of Internet banking customers. The model was developed through two phased clustering method, called SONN-HC by integrating self-organizing neural networks (SONN) and hierarchical clustering (HC) method. We applied the SONN-HC method to internet banking customer segmentation and performed an empirical analysis with 845 cases. The results of our empirical analysis show the psychological characteristics of Internet banking customers have significant differences among four clusters of the customers created by SONN-HC. From these results, we found that the psychological characteristics of Internet banking customers had an important role of planning a strategy for customer segmentation in a financial institution.

• Asian Journal of Business Environment
• /
• 제8권2호
• /
• pp.5-13
• /
• 2018

Purpose - The aim of this study is to investigate the problems, challenges, opportunities and future prospects of Islamic banking and finance in the UK. However, this study brings forward into 3 main purposes. Firstly, to explore the development of financial institutions, products and regulatory reforms. Secondly, to find out the performance of Islamic banking institutions. Lastly, to identify the problems, challenges and Islamic banking future prospects. Research design, data, and methodology - An in-depth literature review was carried out to fulfil the research objectives. Results - The findings point out the basic problems of Islamic banking industry in UK such as unfavorable regulatory environment, unfamiliarity with the Islamic Banking System, lack of portfolio management, absence of liquidity instruments, in need of professional bankers, and blending of approach of Islamic scholars with the approach of the conventional bankers. The findings also indicate that there are greater opportunities in the UK for development and growth of Islamic financial system because Muslim community is eager to take financial products. Conclusions - It is hoped that issues pertaining to Islamic banking products can be resolved through consensus of Shariah scholars. There is need to educate the Muslim community about Islamic financial products and service.

• The Journal of Asian Finance, Economics and Business
• /
• 제7권7호
• /
• pp.439-451
• /
• 2020

This study focused on researching the factors affecting retail banking efficiency of Vietcombank branches in the Mekong-Delta region. By collecting data from financial statements from 15 branches of VCB in the Mekong-Delta Region between 2015 and 2018, the paper applies DEA estimation to measure the effectiveness of retail banking activities and uses the Tobit regression model to identify factors affecting retail banking efficiency. The results demonstrate that the retail banking efficiency of branches averaged 52.5% during the period. The rating result shows the branches in An Giang, Can Tho, Dong Thap, Kien Giang, Long An, Phu Quoc and Tra Noc rank at the top technical efficiency. In group of medium efficiency, there are branches in Soc Trang, Tien Giang and Vinh Long. In the category of the poor efficiency are the branches in Bac Lieu, Ben Tre, Ca Mau, Chau Doc and Tra Vinh. The results also show that bank scale-related factors, capital adequacy, credit quality, time specific and region impact significantly the retail banking efficiency. The research not, only contributes to enriching the empirical research method but also is significant for the management activities in business developing strategies, improving the operational efficiency of Vietcombank in the region.

• KDI Journal of Economic Policy
• /
• 제14권2호
• /
• pp.109-153
• /
• 1992

본고(本稿)에서는 우리나라 은행산업(銀行産業)의 트랜스로그비용함수(費用函數)와 규모(規模) 및 범위(範圍)의 경제성(經濟性), 비용(費用)의 보완성(補完性) 그리고 경쟁적(競爭的) 생존력(生存力) 등 효율성지표들을 추정함으로써 은행산업(銀行産業)의 효율성(效率性)을 평가하고 제도개선방향(制度改善方向)에 대한 시사점을 논하였다. 추정결과에 의하면, 우선 규모(規模)의 경제성(經濟性)의 경우는 은행대출(銀行貸出)이 규모(規模)의 비경제하(非經濟下)에 있고 모든 다른 업무(業務)들은 규모(規模)의 경제(經濟)를 시현하고 있지만, 전업무에 걸친 규모(規模)의 경제(經濟)는 부재(不在)하는 것으로 관찰된다. 다음, 범위(範圍)의 경제(經濟)의 경우는 유가증권투자(有價證券投資)와 신탁자산(信託資産) 및 수신(受信) 등은 범위(範圍)의 경제하(經濟下)에 있는 반면, 은행예금(銀行預金)은 범위(範圍)의 비경제하(非經濟下)에 있고 전업무에 걸친 범위(範圍)의 경제(經濟)는 강한 것으로 관찰되고 있다. 그리고 비용보완성(費用補完性)의 경우는 유가증권투자(有價證券投資)가 은행대출(銀行貸出), 예금(預金) 및 신탁업무(信託業務)와, 그리고 신탁자산운용업무(信託資産運用業務)가 은행자산운용업무(銀行資産運用業務)와 각각 비용보완관계(費用補完關係)를 보이고 있는 반면, 은행예금(銀行預金)은 특히 은행대출(銀行貸出)과 그리고 신탁자산업무(信託資産業務)와 경쟁관계에 있다. 한편 은행산업(銀行産業)에는 경쟁적(競爭的) 생존력(生存力)이 부재(不在)하는 것으로 관찰되고 있다. 이상의 결과들의 시사점을 정리하면, 우선 은행대출(銀行貸出)은 상대적으로 규모를 축소하고 여타의 모든 은행업무(銀行業務)나 신탁업무(信託業務)들은 규모를 확대함으로써 효율성제고(效率性提高)에 기여할 수 있을 것이며, 은행예금(銀行預金)과 은행주변업무는 앞으로 금융(金融)의 심화(深化)가 진행되면 여타업무에서 분리되어 각각 독립 운영될 가능성이 높다. 유가증권업무(有價證券業務)와 신탁자산(信託資産) 및 수신업무(受信業務)들을 추가확대함으로써 은행업무(銀行業務)의 효율성(效率性)이 증대될 수 있을 것으로 보여 겸업주의(兼業主義) 은행제도(銀行制度)의 타당성은 높지만, 은행산업(銀行産業)의 자연독점적인 성격은 부재(不在)하여 섣부른 규모(規模)만의 확대(擴大)는 오히려 경쟁력(競爭力)을 저하시킬 수도 있을 것이다.

• The Journal of Asian Finance, Economics and Business
• /
• 제8권2호
• /
• pp.497-503
• /
• 2021

The aim of this study is to determine the factors that affect customer satisfaction in the banking sector of Bangladesh because the economic growth and stability of a country depends on the soundness of its banking sector. The study tries to investigate and assess the quality of service on customer satisfaction in the banking sector. As a sample, data were collected from 382 respondents who were customers of 32 selected commercial banks of Bangladesh. A pre-structured questionnaire was used to collect the required data and information. OLS regression model and descriptive statistical tools were used to analyze data. The results of this study reveal that the quality of service (e.g., tangibility, reliability, and empathy) has a statistically significant impact on customer satisfaction. The results also show that there is a positive correlation between the customer satisfaction and service quality dimensions in the banking sector of Bangladesh. The present study finds that in the domestic banking industry the service quality dimensions (i.e., tangibility, reliability, and empathy) have significant positive impact on customer satisfaction. The findings of the present study suggest that Bank Supervisory Authority, Central Bank of Bangladesh, and Bank Management should give special emphasis to ensure maximum satisfaction of banks' customers.

• 인터넷정보학회논문지
• /
• 제18권2호
• /
• pp.31-42
• /
• 2017

인터넷 뱅킹 서비스가 보편화되면서 많은 사용자들이 온라인을 통한 재화의 교환이 가능하였다. 하지만 이러한 이점에도 불구하고 인터넷 뱅킹 서비스에서 존재하는 보안위협에 의하여 사고사례가 지속적으로 발생하는 실정이다. 이러한 문제점을 보완하기 위하여 인터넷 뱅킹 서비스의 전 구간에 걸쳐 다양한 보안기술이 적용되었으며, 본 논문에서는 금융기관 구간과 네트워크 구간에 적용된 보안기술에 대한 조사 결과를 서술한다. 본 논문의 결과를 통하여 내부자에 의하여 발생하는 피해사례와 구현과정에서의 취약점으로 인하여 발생하는 위협에 대응하기 위한 참고 자료로써 활용 가치가 있을 것으로 사료된다.

• 한국전자거래학회지
• /
• 제11권3호
• /
• pp.13-34
• /
• 2006

최근 모바일 비즈니스에 대한 관심이 고조되면서 모바일뱅킹은 새로운 거래의 수단으로서 기존의 오프라인 은행, 폰뱅킹, 인터넷뱅킹 등을 일정부분 대체할 잠재력을 가지고 있다. 이러한 상황에서 본 연구는 모바일뱅킹 이용의도에 영향을 미치는 요인들을 실증분석을 통해 밝히고자 하였다. 본 연구에서는 모바일뱅킹 이용의도에 영향을 미치는 요인으로 신기술반응 특성 요인, 지각된 위험 특성 요인, 그리고 환경 특성 요인을 설정하였다. 연구결과 사용자의 신기술반응 중 혁신성이 이용의도에 유의한 영향을 미치는 것으로 나타났다. 지각된 위험 특성 요인 중에서는 성능적 위험이 모바일뱅킹 이용의도에 강한 영향을 미치는 것으로 나타났으며, 환경 특성 요인들도 이용의도에 매우 강한 영향을 미치는 것으로 나타났다.

• KSII Transactions on Internet and Information Systems (TIIS)
• /
• 제11권1호
• /
• pp.511-535
• /
• 2017

Internet banking is one of many services provided by financial institutions that have become very popular with an increasing trend. Due to the increased amount of usage of the service, Internet banking has become a target from adversaries. One of the points that are at risk of an attack is the login process. Therefore, it is necessary to have a security mechanism that can reduce this risk. This research designs and develops a multi-factor authentication protocol, starting from a registration system, which generates authentication factors, to an actual authentication mechanism. These factors can be categorised into two groups: short term and long term. For the authentication protocol, only three messages need to be exchanged between a client and a financial institution's server. Many cryptographic processes are incorporated into the protocol, such as symmetric and asymmetric cryptography, a symmetric key generation process, a method for generating and verifying digital signatures. All of the authentication messages have been proved and analysed by the logic of GNY and the criteria of OWASP-AT-009. Even though there are additional factors of authentication, users do not really feel any extra load on their part, as shown by the satisfactory survey.

• The Journal of Asian Finance, Economics and Business
• /
• 제8권2호
• /
• pp.923-931
• /
• 2021

The aim of the present study is to analyze the financial performance of converted commercial bank from non-banking financial institution through a case study of Bangladesh Commerce Bank Limited as sample organization. It is observed that the bank is able to achieve a stable growth rate in total deposits, total loans and advances, and net income after tax during the period of 2015-2019. Researchers also calculated some ratio analysis and noticed that the financial position of Bangladesh Commerce Bank Limited was not so strong because bank's ROA, ROE, NIM and other ratios were below standard. Researchers used secondary data that were examined by using descriptive statistical tools and panel data regression model. Result shows that Bangladesh Commerce Bank has satisfactory operating efficiency, assets management efficiency, and gives loans to customers. In addition, the present study has tested some hypotheses regarding net income after tax, ROA and ROE with total assets, total loans, total deposits and interest income. These hypotheses have been accepted, which means there is no significant influence of the independent variable on the dependent variable. The study suggests that Bangladesh Commerce Bank Limited had the opportunities to make their financial position stronger by utilizing their good financial position and management efficiencies.

• Archives of Plastic Surgery
• /
• 제45권2호
• /
• pp.146-151
• /
• 2018

Background A persistent problem in autologous breast reconstruction in skin-sparing mastectomies is skin restoration after skin necrosis or secondary oncological resection. As a solution to facilitate reconstruction, skin banking of free-flap skin has been proposed in cases where the overlying skin envelope must be resected, as this technique spares the patient an additional donor site. Herein, we present the largest series to date in which this method was used. We investigated its safety and the possibility of skin banking for prolonged periods of time. Methods All skin-sparing mastectomies and immediate autologous breast reconstructions from December 2009 until June 2013 at our institution were analysed. Results We identified 31 patients who underwent 33 free flap reconstructions in which skin banking was performed. Our median skin banking period was 7 days, with a maximum duration of 171 days. In 22.5% of cases, the banked skin was used to reconstruct overlying skin defects, and in 9.6% of cases to reconstruct the nipple-areolar complex. Microbiological and histological investigations of the banked skin revealed neither clinical infections nor malignancies. Conclusions In situ skin banking, even for prolonged periods of time, is a safe and cost-effective method to ensure that skin defects due to necrosis or secondary oncological resection can be easily reconstructed.