• 경영정보학연구
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• 제17권3호
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• pp.183-202
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• 2015

최근 몇 년 동안 다양한 Social Network Service(SNS)가 소비자들 사이에서 많은 인기를 누리며 새로운 커뮤니케이션 수단으로 급부상 하였다. 이에 따라 SNS를 이용한 온라인 구전 마케팅이 성행하게 되었다. 이때, 대다수의 기업들이 SNS상에서 인기(팔로워 혹은 방문자수 기준)가 많을수록 영향력이 크다는 것을 전제로 온라인 구전 마케팅의 수단으로 쓰일 SNS를 선정한다. 또한 SNS상의 인기도 혹은 영향력에 대한 기존의 연구들은 인기도와 영향력을 구분하지 않고 혼용하여 사용하고 있다. 이에 본 연구에서는 SNS상의 인기와 영향력 간의 상관관계를 실증 분석해 보고, 실제로 인기와 영향력에 영향을 미치는 변수들을 도출하고자 하였다. SNS를 사용하는 비율이 높은 20대를 대상으로 설문조사를 실시하고, PLS 2.0을 이용해 분석하였다. 연구 결과 인기와 영향력은 약한 상관관계를 가지는 것으로 나타났다. 때문에 향후 연구에서는 인기와 영향력을 구분해야 할 필요가 있으며, 영향력이 있거나 인기가 있는 SNS를 판별하기 위한 각각의 새로운 기준이 필요하다는 것을 밝혀냈다.

• 한국산업정보학회논문지
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• 제29권1호
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• pp.15-29
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• 2024

최근 정보통신 기술의 발전으로 인해 유튜브는 이용자 자신의 관심사와 경험을 담은 콘텐츠를 만들어 공유함으로써 새로운 문화 현상을 창출하고 확산시키는 강력한 온라인 공간이 되었다. 특히, 제조 분야는 소비자의 직접적인 접촉도가 상대적으로 거의 없었다는 이유로 소셜미디어에 대한 연구가 거의 없었다. 기업에 있어 유튜브는 자사 제품 및 브랜드의 홍보와 같이 경영에 있어 긍정적인 효과를 가질 수 있지만, 그와 반대로 루머나 잘못된 정보로 인해 생산 단절과 같은 제조 리스크가 발생할 수 있다. 그렇기 때문에 기업은 유튜브 동영상의 특징에 따라 구전 확산에 따른 특징을 살펴볼 필요가 있다. 이에 본 연구는 유튜브에서 전기 자동차의 결함을 다루고 있는 동영상을 추출하여 구독자 수 및 조회 수에 따라 어떤 확산 네트워크 구조를 갖고 있는지를 네트워크 통계 분석을 통해서 사시점을 규명하고자 한다.

• 대한가정학회지
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• 제46권8호
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• pp.121-133
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• 2008

The purpose of this study was to decipher the BRQ (Brand Relationship Quality) Construct of fashion product consumers and to identify influencing variables. Consumption values of consumers, fashion product attributes and marketing communication instruments were investigated as affecting variables. A questionnaire was distributed to 350 women between the age of 20 and 50 living in Seoul and other metropolitan areas from Mar. 5 to Mar. 18, 2008. Collected data were analyzed by factor analysis, reliability, multiple regression, frequency and percentage using SPSS (Version 15,0) statistical Package. The results were as follows: Firstly, the BRQ Construct of fashion product consumers was proved to be composed of five factors; 'self-connective love', 'pursuing symbol', 'trust', 'intimacy', and 'knowledge'. Secondly, consumption values had a significant effect on the BRQ Construct and their explanatory power was 32%, 'Epistemic value' was the most significant variable affecting BRQ. 'Functional value' had a significant influence on some BRQ factors. Thirdly, explanatory power of fashion product attributes affecting BRQ was 45%. 'Aesthetic attribute' had significant effect on all BRQ factors, while 'functional attribute' showed significant effect on only 'pursuing symbol', 'trust', and 'intimacy'. Finally, marketing communication mixes showed 21% explanatory power and 'word of mouth' and 'display' among marketing communication mixes were found as the most influential variables affecting the BRQ Construct.

• 한국의류산업학회지
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• 제14권3호
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• pp.381-389
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• 2012

This study presents a marketing communication strategy from the aspect of new consumption orientation. Consumer preference on ads media, on-line ads media, and WOM usage were examined for new consumption orientation groups. This study was executed in a question survey format. A total of 182 questionnaires were obtained and data were analyzed by PASW 18.0 and AMOS 7. The results were as follows. First, 8 types of consumption orientation factors were revealed; 'impulsive purchase', 'promotion oriented', 'social contribution', 'passive conformity', 'innovative', 'conspicuous', 'rational', and 'environmental conservation'. Then 4 groups were formed, 'Rational & Positive', 'Conspicuous Conforming', 'Positive Social Interested' and 'Low Price Oriented'. Second, communication responses were analyzed through consumption orientation groups. The 'Rational & Positive' group responded positively to every type of advertising media (especially new media). The 'Conspicuous Conforming' and 'Positive Social Interested' groups preferred traditional media such as TV, radio, and magazines; in addition, the 'Low Price Oriented' group liked only online banner ads. For WOM preference, the 'Rational & Positive' and 'Positive Social Interested' group preferred verbal consumer information like WOM. In distribution types, the just 'Positive Social Interested' group revealed a significant result for internet shopping malls. The results from this study will help establish marketing communication strategies based on the features of consumption orientation.

• 유통과학연구
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• 제19권1호
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• pp.89-103
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• 2021

Purpose: This study is to explore how Netflix Customers' Engagement was influenced by Instagram Content, Perceived Price, Exclusivity, and Motivation in the context of Media Streaming and the role of Willingness to Subscribe as the mediating variable. This study underlines millennial's willingness to engage and the form of engagement. Research design, data, and methodology: The data for this research were collected from 100 Netflix's Millennials subscribers who follow @netflixid Instagram. All the results were analyzed and verified using SEM-PLS. Results: Research findings indicated that Willingness to Subscribe, Exclusivity, Motivation, and Instagram Content positively influenced Customer Engagement among Netflix millennials' subscribers. In contrast, Perceived Price had a negative effect on Customer Engagement. Conclusions: As a consequence, the exclusivity that Netflix offers to its audience by a recommendation algorithm has been proven to increase the engagement. This study also disclosed that the most definite form of positive engagement shown by Netflix millennials' subscribers is a behavioral aspect, where they positively recommend Netflix (word of mouth). The study findings can be a reference for the media streaming industry in their efforts to strengthen the engagement with their customers, especially the millennials, and provide knowledge about consumer behavior in digital technology.

• 유통과학연구
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• 제20권6호
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• pp.21-32
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• 2022

Purpose: This study aims to test the influence of brand relationship, price, content, brand awareness, and electronic Word-Of-Mouth (eWOM) on willingness to pay for the subscription fee of Disney+ Hotstar. As the latest streaming service provider in Indonesia, Disney + Hotstar under Disney Media and Entertainment Distribution has actively conducted strategies to strengthen the brand and attract consumers. Research design, data and methodology: Structural Equation Modelling with WarpPLS approach was used to assess the proposed model gathering data from 316 people who have ever known about Disney+ Hotstar through an online survey using measurement items from previous literature. Results: Most responses were obtained from millennial generations. Findings demonstrated that brand relationships, price, content, and brand awareness positively influenced willingness to pay for the subscription fee whereas eWOM showed a negative and insignificant influence on the willingness to pay for the subscription fee. Conclusions: The most significant factor towards willingness to pay a for subscription fee is price, followed by brand awareness, brand relationship, and content. The result of this study may be used as a guide for professionals in the streaming service industry to better implement their strategies in influencing people to have the willingness to subscribe.

• 융합경영연구
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• 제2권2호
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• pp.1-9
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• 2014

This study investigated solutions of not only weak organization but also poor communication with customers from point of view of SNS such as Naver blog, Naver band, Kakao Talk and Facebook to promote local business market. The study gave strategies: First, SNS marketing strategy shall be used to do public relations and communicate in accordance with features of each SNS. Naver Blog that is opened SNS shall be used to do public relations and to invite new customers, and Kakao Talk that is closed SNS shall be used to increase customers having high loyalty, and Facebook that has both properties of SNS, that is to say, openness and closure, shall be used to raise effects of word-of-mouth to make use of new sales window. The communication can find out customers' needs to provide customers with customized services. Second, Naver Band and/or cafe shall be opened to increase link and friendliness and to have community consciousness realizing common goal and to destroy merchants' helplessness and individualism and to make change of the market for the place of community. Changes among the merchants may get better ideas to do events continuously and to get more SNS marketing effects and synergy. Third, the merchants shall make change not momentarily but continuously by making efforts steadily. Good communication in and out of the market may create inherent brand value to differ from super chain and/or SSM and to increase sales as well as traditional market image and to attain customers' loyalty.

• 시큐리티연구
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• 제29호
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• pp.35-57
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• 2011

본 연구는 민간경비업체와 소비자들의 관계적 특성과 구매행동의 인과관계를 규명하여 무한 경쟁에 도립하고 있는 민간경비업체도 소비자의 필요와 욕구를 파악하여 최상의 서비스를 제공할 수 있는 마케팅 전략을 모색하는데 연구의 목적이 있다. 이러한 목적 달성을 위하여 연구대상은 충남 천안시를 동남과 동서로 나누어 민간경비업체를 이용하고 있는 상점 직원을 대상으로 편의표집법으로 236명을 표집하였다. 조사도구는 설문지로서 국내 외 선행연구를 기초로 하여 재구성하여 사용하였으며, 자료 처리는 SPSS version 18.0 통계패키지를 이용하여 빈도분석, 신뢰도분석, 요인분석, 상관관계분석, 회귀분석을 실시하였다. 이상의 연구방법과 절차에 따른 자료 분석을 통하여 다음과 같은 결론을 얻었다. 첫째, 민간경비업체의 관계적 특성과 구매행동 관계는 정(+)의 상관관계를 보이고 있어, 관계적 특성이 높을수록 구매행동은 높아진다. 둘째, 민간경비업체의 관계적 특성과 구매행동의 관계를 분석한 결과 평판, 물리적 특성, 커뮤니케이션은 구전활동에 영향을 미친다. 셋째, 민간경비업체의 관계적 특성과 반복구매의 관계를 분석한 결과 평판과 커뮤니케이션은 반복구매에 영향을 미친다.

• 한국병원경영학회지
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• 제16권1호
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• pp.27-49
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• 2011

This study tried to examine the antecedents of antecedents of trust and customer response at the healthcare service. A total of 230 patient' data were used with a structural equation analysis. They were verified by covariance modeling, using SPSS 18.0 and AMOS 5.0program. Trust is significantly affected by the three factors. Doctors' professionalism and effort of relationship continuity have a positive impact on trust simultaneously. Also, brand reputation have a positive impact on trust simultaneously. But, Trust is not significantly affected by tangibles. And, Trust has a not positive impact on the word of mouth(WOM). Satisfaction has a positive impact on the repurchase and WOM. Repurchase has a positive impact on the WOM.

• 한국의류학회지
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• 제25권6호
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• pp.1079-1090
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• 2001

This paper suggest the importance of relationship marketing of the apparel store, and proved the relationship between the relationship marketing factors and the relationship quality and performance. In this research, department store is focused, Credence service, contact guest service, and communication service are defined as relationship marketing factors. Satisfaction and trust are defined as relationship quality. And long-term oriented relationship, repeat purchase. and positive word-of-mouth are set to performance. The questionnaire survey was carried out 238 20's & 30's women in the capital region during nov, 2000. SAS package program was used to analyze the gathered data. The investigation of this research reveals some results. First, relationship marketing factor has effects on relationship quality. Second, it is proved that relationship quality has effects on performance. In conclusion, it is proved that relationship marketing of apparel store is very important marketing strategy that make concrete relationship with consumer and give satisfaction and trust to consumer, and then can make partnership with consumer for long-term consideration.