• 한국의류산업학회지
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• 제12권1호
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• pp.60-67
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• 2010

The purposes of this study were to investigate the impacts of shopping value, customer satisfaction, and switching barrier on consumer loyalty to website. For this purpose, the study tested covariance structural model which set relationships among independent variable(shopping value), meditated variables(customer satisfaction and switching barrier), and dependent variable(website loyalty). The data were collected from a sample of 239 internet shopper of college female students. The covariance structural model and research hypothesis analyzed by using SPSS 16.0 and AMOS 5.0 program. The results are as follows: First, the structural model is accepted significantly. Second, shopping value had a positive influence on customer satisfaction and switching barrier. Third, shopping value, shopping satisfaction of customer, and switching barrier had a positive impact on website loyalty. Forth, shopping value had a positive impact on website loyalty directly, it was found to have a indirect effect on website loyalty through customer satisfaction and switching barrier.

• 한국의류학회지
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• 제39권1호
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• pp.106-120
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• 2015

This study analyzed the effects of website and consumer's characteristics on price sensitivity as well as the effects of price sensitivity on repurchasing and switching intention. It ascertains differences in: website and consumer's characteristics, price sensitivity, and repurchasing and switching intention according to type of internet shopping mall. A survey was conducted from July 10 to August 20 in 2013, and 492 responses were used for data analysis. As a result, the reputation, ease of price search, and depth of product information positively influenced the price search and the interactivity of website characteristics positively influenced price importance. Product knowledge and information search of fashion consumers positively influenced price sensitivity. Also, the price sensitivity of internet fashion consumer positively influenced repurchasing intention. The price search positively affected the switching intention, while the price importance negatively affected the switching intention. Last, there were significant differences in the reputation, ease of price search, information search, price sensitivity, repurchasing and switching intention according to type of internet shopping mall.

• 한국생활과학회지
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• 제21권6호
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• pp.1173-1184
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• 2012

This study estimates a structural model to examine the causal relationships among web browsing, switching cost, and site retention in the context of apparel shopping website. A total of 499 usable questionnaires were obtained from consumers aged from 20 to 49 years. For data analysis, exploratory factor analysis, confirmatory factor analysis and structural model were used. The result showed that consumer's perceived switching costs consisted of three factors: relationship cost, search cost and benefit loss cost. In estimated structural model, the relationship cost was influenced by leisure browsing; the search cost was influenced by informational browsing and leisure browsing; the benefit loss cost was influenced by leisure browsing. Especially, the leisure browsing was the most highly related to the benefit loss cost, and followed by relationship cost and search cost. However, hedonic browsing was not significantly related the factors of switching costs. The search costs significantly affected customer's intentions for site retention. A managerial implication was discussed for e-retailers in order to develop strategic switching costs in building long-term relationships with web browsers on the apparel shopping websites.

• 한국의류학회지
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• 제33권11호
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• pp.1707-1718
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• 2009

This study examines the effects of perceived risks on purchase decision behavior among Internet fashion consumers. The study survey used a self-administered questionnaire and a total data of 244 responses were used for analysis. The results of this study are as follows: First, the perceived risks consist of 6 factors, quality risk, counterfeit product risk, credit dealing risk, social/psychological risk, size and appearance risk, and delivery risk. The purchase decision behavior consist of 3 factors, delay of purchase decision, website switching, and offline conversion behavior. Second, purchase time positively affected the quality risk and credit dealing risk. Purchase frequency negatively affected the quality risk and credit dealing risk. Third, the quality risk, size and appearance risk, counterfeit product risk, and credit dealing risk positively affected the delay of purchase decisions. Quality risk and counterfeit product risk positively affected website switching. In addition, quality risk, social/psychological risk, and credit dealing risk positively affected the offline conversion behavior. Fourth, credit dealing risk negatively affected a short term purchase intention and the delivery risk negatively affected a long term purchase intention. The social/psychological risk and credit dealing risk negatively affected the repurchase intention.

• 서비스연구
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• 제1권1호
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• pp.49-60
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• 2011

최근 들어 소셜 네트워크 사이트가 많아지면서 사용자들은 선택의 폭이 넓어졌다. 그리하여 다른 소셜 네트워크 사이트로의 이동이 쉬워짐으로서 소셜 네트워크 프레임을 구성하는데 충성도 개념이 중요하게 인식되기 시작하였다. 그러나 소셜 네트워크 분야에서 충성도의 연구는 아직 미묘한 수준이다. 전자상거래시대의 웹사이트 충성도는 사이트의 만족도와 신뢰성을 기반으로 개발되었다. 그러나 소셜 네트워크 사이트의 특성상 회원들의 충성도를 측정하기에는 어려움이 많다. 본 연구에서 우리는 소셜 네트워크 사이트의 서비스 품질 향상을 위한 잠재적인 회원을 찾을 수 있는 회원 충성도 평가 RFM모델을 제안하고자 한다. 그리고 개선된 RFM모델을 실제 사례에 적용하여 분석하고 그 일련의 과정을 기술하였다. 이는 연구 제안모델을 실제 비지니스에서 적용할 수 있다는 것을 제시함으로서 논문의 실용성을 높이고자 하였다.

• 대한전자공학회논문지TC
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• 제37권1호
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• pp.88-97
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• 2000

초고속이면서 소요 메모리의 크기를 극소화한 IP 라우터용 Lookup 알고리즘을 제안하고 성능을 분석하였다. 메모리 크기가 작으므로 고속/고가의 SRAM(10ns)을 사용할 수 있고, 구조가 간단하여 하드웨어로 구현 가능하였다. 본 장치는 1${\sim}$3회의 메모리 접근을 통해 Lookup이 가능하고, IPMA 사이트에서 구한 40,000개의 라우팅 정보를 이용하여 시뮬레이션한 결과 대략 ${\sim}$316KB의 포워딩 테이블용 메모리만이 소요된다. 이때 압축을 수행하는 옵셋 임계치는 8이다. ALTERA EPM7256시리즈에 100MHz 클럭을 이용하여 모사시험한 결과 10ns 접근속도를 가진 SRAM 기준으로 2회의 메모리 접근만으로 Lookup하는 경우 45ns의 접근시간이 소요되며, 3회의 메모리 접근이 필요한 경우는 ${\sim}$177ns의 접근시간이 소요된다.

• 통상정보연구
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• 제18권4호
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• pp.31-54
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• 2016

본 연구는 소비자들이 제공하는 개인정보의 질적 수준을 유발하는 요인들이 무엇인지, 개인정보의 질적 수준에 따른 소비행동의 방향성은 어떻게 나타나는지를 검증해 보고자 하였다. 이를 통해 개인정보 수집활동이라는 기업의 웹 활동이 어떠한 방향으로 수집하는 것이 소비자의 편익은 물론 기업의 성과까지 높일 수 있는 방안인지에 대하여 논의해 보고자 하였다. 웹상에서 개인정보 제공경험이 있는 소비자 331명을 대상으로 실증분석한 결과, 기업의 정보수집활동의 신뢰성과 의구심에 주요한 영향을 미치는 환경적 요인들은 각각 웹사이트 평판과 정보수집의 광범위성으로 나타났다. 정보수집활동에 대한 신뢰성과 의구심은 소비자들이 제공하는 정보의 질적 수준을 결정하고, 정보의 질적 수준은 향후 소비행동인 웹사이트 재방문의도와 웹사이트 전환의도에 유의한 영향을 미쳤다. 특히 제공되는 정보의 허위성은 향후 소비행동에 강력한 영향을 미치는 것으로 나타나 정보의 질적 수준이 기업의 성과에 직결될 수 있음을 본 연구를 통해 검증할 수 있었다.

• Asia pacific journal of information systems
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• 제23권3호
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• pp.131-154
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• 2013

New internet technologies have created a revolutionary new platform which allows consumers to make decision about product price and quality quickly and provides information about themselves through the transcript of online reviews. By expressing their feelings toward products or services on virtual opinion platforms, users extend their influence into cyberspace as electronic word-of-mouth (e-WOM). Existing research indicates that an impact of eWOM on the consumer decision process is influential. For both academic researchers and practitioners, investigating this phenomenon of information sharing in online website is essential given the increasing number of consumers using them as sources of purchase decisions. It is worthwhile to examine the extent to which opinion seekers are willing to accept and adopt online reviews and which factors encourage adoption. Discerning the most motivating aspects of information adoption in particular, could help electronic marketers better promote their brand and presence on the internet. The objectives of this study are to investigate how online WOM influences a persons' purchase decision by discovering which factors encourage information adoption. Especially focused on the self-efficacy, this research investigates how self-efficacy affects on information usefulness and adoption of online information. Although people are exposed to same review or comment about product or service, some accept the reviews while others do not. We notice that accepting online reviews mainly depends on the person's preference or personal characteristics. This study empirically examines this issue by using cognitive dissonance theory. Specifically, in the movie industry, we address few questions-is always positive WOM generating positive effect? What if the movie isn't the person's favorite genre? What if the person who is very self-assertive so doesn't take other's opinion easily? In these cases of cognitive dissonance, is always WOM generating same result? While many studies have focused on one direct of WOM which indicates positive (or negative) informative reviews or comments generate positive (or negative) results and more (or less) profits, this study investigates not only directional properties of WOM but also how people change their opinion towards product or service positive to negative, negative to positive through the online WOM. An experiment was conducted quantitatively by using a sample of 168 users who have experience within the online movie review site, 'Naver Movie'. Users were required to complete a survey regarding reviews and comments taken from the real movie page. The data reflected user's perceptions of online WOM information that determined users' adoption level. Analysis results provide empirical support for the proposed theoretical perspective. When user can't agree with the opinion of online WOM information, in other words, when cognitive dissonance between online WOM information and users' preference occurs, perceived self-efficacy significantly decreases customers' perception of usefulness. And this perception of usefulness plays an important role in determining users' intention to adopt online WOM information. Most of researches have been concentrated on characteristics of online WOM itself such as quality or vividness of information, credibility of source and direction of online WOM, etc. for describing effect of online WOM, but our results suggest that users' personal character (e.g., self-efficacy) plays decisive role for acceptance of online WOM information. Higher self-efficacy means lower possibility to accept the information that represents counter opinion because of cognitive dissonance, whereas the people that have lower self-efficacy are willing to accept the online WOM information as true and refer to purchase decision. This study suggests a model for understanding role of direction of online WOM information. Also, our result implicates the importance of online review supervision and personalized information service by confirming switching opinion negative to positive is more difficult than positive to negative through the online WOM information. This implication would help marketers to manage online reviews of their products or services.