• 제목/요약/키워드: Website Characteristics

검색결과 195건 처리시간 0.024초

웹사이트에서의 고객만족과 충성도 (Customer Satisfaction and Loyalty to Tourism Websites)

  • 권영국;박현지;이선로
    • 한국정보시스템학회:학술대회논문집
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    • 한국정보시스템학회 2005년도 춘계학술대회 발표 논문집
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    • pp.1-18
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    • 2005
  • The main purpose of this paper is to investigate the relationship between website environmental characteristics (website characteristics, user characteristics, and external environments), satisfaction, trust and loyalty in tourism e-business. The following results were determined by verifying five hypotheses using LISREL. Website environments partially support perceived satisfaction and also perceived trust. Satisfaction has a strong effect upon perceived trust while satisfaction doesn't effect perceived loyalty. Trust significantly impacts perceived loyalを in tourism e-business.

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Customer Satisfaction, Trust and Loyalty in EC

  • Kwon Young-Guk;Park Hyun-Jee;Lee Sun-Ro
    • 한국정보시스템학회지:정보시스템연구
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    • 제14권3호
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    • pp.71-81
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    • 2005
  • The main purpose of this paper is to investigate the relationship between website environmental characteristics (website characteristics, user characteristics, and external environments), satisfaction, trust and loyalty in tourism e-business (EC). The following results were determined by verifying five hypotheses using LlSREL. Website environments partially support perceived satisfaction and also perceived trust. Satisfaction has a strong effect upon perceived trust while satisfaction doesn't affect perceived loyalty. Trust significantly impacts perceived loyalty in tourism e-business (EC).

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의류웹사이트 특성과 충동구매행동의 상관관계에 관한 연구 (The Role of Website Characteristics on Impulse Buying)

  • 이영주
    • 대한가정학회지
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    • 제45권6호
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    • pp.113-122
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    • 2007
  • 본 연구의 목적은 의류판매 온라인 쇼핑몰 상에서의 충동구매행동과 의류판매 사이트의 프로모션, 제품/정책 정보간의 관계를 알아보기 위한 것이다. 인터넷 설문지를 통한 데이터 수집을 통해 236부가 본 연구에 사용되었다. 결과 분석 이전에 웹사이트특성을 분류하기 위해 요인분석을 실한 결과 웹사이트 특성이 프로모션과 제품/정책 정보로 구분되었다. 연구결과 충동구매를 한 집단의 의류판매 사이트의 프로모션과 제품/정책 정보에 대한 평가가 그렇지 않은 집단보다 높게 나타났고 충동구매집단의 충동구매성향과 의류판매 사이트의 프로모션, 제품/정책 정보에 대한 평가는 정적인 상관관계를 가지는 것으로 나타났다.

과학 교수-학습 자료 지원 웹사이트에 대한 초등 교사들의 요구 (Elementary School Teachers' Needs for the Website Providing Science Instructional Materials)

  • 강석진;송혜성;고한중;신영준;전영석;차의영;오필석;송영욱
    • 한국초등과학교육학회지:초등과학교육
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    • 제29권1호
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    • pp.22-31
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    • 2010
  • In this study, elementary school teachers' needs for the website providing science instructional materials were examined. The participants were 151 elementary school teachers. The test for needs analysis consisted of fifty-three Likert-type items; 24 items for the content of website category and 29 items for the design of website category. Variables about participants' characteristics such as teaching career, the capability of using computers, and the frequencies of searching websites in obtaining science instructional materials were also examined. The results indicated that teachers' needs for the content of website category were significantly higher than those for the design of website category. Teachers' needs were relatively higher in the items concerning flawless materials, consistency of materials with science curriculum and/or learning objectives, information about target grade and/or related topics, free website, and the materials capable of immediate use in the content of website category. The items concerning the stability of website, the accuracy of links, providing easy and reliable searching methods, easy and fast downloading, and providing list of loaded materials showed relatively higher needs in the design of website category. In several items, teachers' needs were also changed with their individual characteristics.

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웹사이트의 매력성과 고객의 정서적 몰입에 대한 플로우의 매개적 영향 - 인터넷 쇼핑몰에서의 의류구매행동을 중심으로 - (An Influence through the Mediating of Flows Play about the Attraction and Emotions Absorption of the Website)

  • 강성주
    • 통상정보연구
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    • 제10권2호
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    • pp.63-87
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    • 2008
  • This study investigates the relationship between perceived system characteristics of Internet shopping mall and loyalty, and examines how perceived website attractiveness and flow play mediating roles between perceived system characteristics of Internet shopping mall and affective commitment in the context of Internet clothing shopping mall. For these purposes, the author developed a structural model which consists of several variables. In this model, perceived system characteristics of Internet shopping mall that consist of such as familiarity, reputation, uniqueness, positive emotion, self-efficacy, and interactivity were proposed to affect the website attractiveness and flow, and in turn, result in higher affective commitment. Thus, perceived website attractiveness and flow were proposed as core mediating variables between perceived mobile service characteristics and affective commitment. To test unidimensionality and nomological validity of the measures of each construct, the author employed scale refinement procedure. The results of reliability test with Cronbach's, and confirmatory factor analysis warranted unidimensionality of the measures for each construct. In addition, nomological validity of the measures was warranted from the result of correlation analysis.

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구축목적에 따른 웹사이트평가 모형에 관한 연구 - 평가모형 개발 방법을 중심으로 - (A Study on Evaluation Model based Characteristics of Website)

  • 김정자;이정훈
    • 산업경영시스템학회지
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    • 제28권2호
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    • pp.125-132
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    • 2005
  • Internet website is widely used as strategic mean for making profits as well as corporate advertisement. Therefore, website becomes necessary to evaluate for improving the efficiency of the website. Especially companies construct the website with different purposes, so applying the universal web evaluation model is inefficient. Also existing research about website evaluation model don't consider about the dependence of each evaluation factor. In this paper, we propose the developing methodology of website evaluation model considering the dependence of evaluation factors. This developing methodology use FSM and the inference algorithm using levelized FCM.

마케팅관점에서 B2C EC 웹 사이트 기능특성과 활용성과 간의 관련성에 대한 전략유형의 조절효과 (The Moderating Effect of B2C EC Strategy on the Relationship between B2C EC Website Functionalities and Application Performance: Marketing Perspective)

  • 한홍수
    • 경영과정보연구
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    • 제21권
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    • pp.271-297
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    • 2007
  • Since B2C EC websites not only become a valuable channel for selling goods to customers and for communicating with the potential clients, but also offer companies an important vehicle for attaining competitive advantages in the new digital economy, the design and content of website must reflect its business goals and customers' needs. However, as little empirical evidence on the effect of B2C EC website contribution of firm performance exist, the functionality of B2C EC website has been decided voluntarily from its business experience. Hence, there has been a call for a rigorous empirical studies to examine the function level of an B2C EC website application. The purpose of this study is to examine the relationship between the function level of B2C EC website and its performance considering the characteristics of B2C EC strategy as moderating variable. 125 questionnaires from internet shopping malls which sell physical goods direct to an individual end consumer were collected. The results showed that four factors(price, product recognition, reliability enhancement, and purchase confidence) affect positive effects on the performance of shopping mall, and the characteristics of B2C EC strategy can be considered as a significant moderating variable between price factor and the performance of shopping mall.

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Organizational Factors Influencing Inclination to Use a B2B Website by a Buyer-Supplier Dyad: The Indian Context

  • Merlin Nandy
    • Asia pacific journal of information systems
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    • 제29권3호
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    • pp.328-358
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    • 2019
  • Business-to-Business electronic commerce websites are a common form of inter-organizational systems that span organizational boundaries and enables organizations to exchange information in a seamless fashion. To reap the desired benefits it is important that the website be used in the intended manner. The level and extent of use of a business-to-business website depends partly on the inclination to use the website by the users in the primary organization and in the user organizations independently and the combined inclination of the organizations together. This combined inclination is referred to as the System Inclination, with dominance playing a key role. Each organization has certain characteristics of its own and may differ significantly in their inclination to use. It is important to analyze the factors that determine this inclination to use, so that organizations can adopt appropriate management mechanisms to control it. This paper proposes a framework to explain the organizational factors and their influence on the inclination to use a website, based on study of four Indian buyer-supplier dyads. Inclination to use is found to be influenced by factors like top management support, website characteristics, adequate support mechanisms, user group orientation towards electronic commerce and basic IT drive among the employees, at both the primary and user organizations.

Construal Levels and Online Shopping: Antecedents of Visits to and Purchases from Online Retailers' Websites

  • Sthapit, Anesh;Jo, Gin-Young;Hwang, Yoon-Yong
    • 산경연구논집
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    • 제7권3호
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    • pp.19-25
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    • 2016
  • Purpose - This study explores the role of construal levels in predicting online consumer behavior on a retail website. It builds on the conceptualization that simply browsing a website and making actual purchases can be an outcome of how abstractly or concretely one thinks about that experience. This study examines the differential effects of intermediary websites' attributes and seller's product offerings in predicting frequency of visits and actual purchases. Research design, data, and methodology - Data were collected from 188 undergraduate students in a large university of Korea. Hierarchical regression model was utilized to test the proposed effect of website characteristics and seller attributes on visit and purchase. Results - We propose and find that online shopping website visits and purchase frequency have different antecedents. The results reveal that website visit frequency and purchase have different predictors and this can be explained through construal level theory. Specifically, we find purchase frequency is predicted more by website image and financial benefits can be more predictive in actual purchases. Conclusions - Consumer behavior on the internet can be delineated into website visits and actual purchases. First, uplifting the image of the website itself is much more important than just making offerings cheaper. Online shopping website should try to match its features to mental representations that customers go through from just visit (abstract) to purchase (concrete).

Strategic Framework for Website Evaluation based on a Review of Tourism and Hospitality Literature from 2010-2023

  • Xiaonan Li;Dave C. F. Chan;Rob Law
    • Journal of Smart Tourism
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    • 제3권3호
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    • pp.17-27
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    • 2023
  • This study examines the scientific publications on website evaluation in hospitality and tourism from 2010 to 2023 through a systematic review and discusses implications for future research. The reviewed literature from publication years, journals, research methods, website-related stakeholders, context, various forms of Internet presence (Internet forms), and theories are analyzed to create a comprehensive website evaluation dimension. Furthermore, a conceptual framework is developed to show the relationship between the website characteristics, stakeholders-channels interaction, and stakeholders' reactions. The proposed website evaluation framework in hospitality and tourism synthesizes the existing knowledge, identifies gaps, and further advances our understanding of this research area.