• Knowledge Management Research
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• v.11 no.1
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• pp.1-17
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• 2010

As information technology had shown tremendous development in late 20th century, various service opportunities appeared in many industries. Also, new types of service are becoming available such as, reservation, teleconsultation, telemedicine. In health care industry, in which, many hospitals are faced operational difficulties and competing impetuously, a web site has become a effective tool to attract patients and transfer tremendous health information to the patients. This study is based on many previous researches on online service quality, try to figure out e-service quality factors of health information sites, and the factors' effect on users' satisfaction on the web site via providing knowledge and trust on the web site. As a result, usability, site aesthetic, responsiveness and security are the 4 factors to measure e-service quality of health information web site. All factors except site aesthetic have significant effects on providing knowledge, security only effects on trust on the web site.

• The Journal of Information Systems
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• v.10 no.1
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• pp.303-322
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• 2001

This paper proposes 2 problems of Internet Marketing. Firstly, nowadays many people are aware of Web Service and the services that are available in cyberspace. However they are not fully aware of the concepts and range of Web Services. Secondly, most of the research of Internet Marketing focuses on the service quality of cyber shopping using SERVQUAL in relationship to service quality of shopping malls. Therefore they have a lot of limitations because they do not understand all the media characteristics of Internet. Basically the Internet has service parts and also has characteristics of new advertising. But many research papers do not consider these respects. The purpose of this paper is to study of the effects of Web Service Quality on Internet Commerce Transactions. To accomplish the purpose of this paper effectively, theoretical background of web services was reviewed briefly. We defined Web Services and categorized them. We found that the components of Web Service Quality are Information Providing Service Quality and Advertising Service Quality. Factor analysis is conducted according to the dimensions of each component. We conducted Path analysis how these components affect buyers'attitude and buyers'attitude affect revisit intentions and buyer intentions. The results show that strategies of cycler brand construction are better than strategies of selling to web surfers. The strategies of cyber brand construction are related to buying in that customers increase their visits to the entrepreneur's Web site and this increases the loyalty to that site therefore this is related to buying habits.

• Journal of Internet Computing and Services
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• v.6 no.5
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• pp.97-110
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• 2005

Recently, many WMS(Web Map Services) and POI(Point of Interest) services come to be in service on the Internet using Web GIS(Geographic Information System) as Information Technology and computer H/W are evolved faster in its speed, network bandwidth and features. The Web GIS is, however, limited and constrained on the specification of its system configuration, the service class provided and the presentation methodology of a map. As the mobile Internet becomes popular in mobile service, Web GIS service on mobile environment is strongly required and to be provided by location based WMS(Web Map Service) on a mobile client such as PDA with location information of the user. In this paper, we made an effort to design and implement a GIS computing environment by thin client for mobile web map service. For implementing the thin client GIS computing environment. we were using NGII's(National Geographic Information Institute's) DXF map, representing the map by SVG(Scalable Vector Graphics) recommended by OGC(OpenGis Consortium), and adapting standard XML web service to provide the thin client GIS service on PDA by applying the location information of the user in realtime with GPS on mobile environment.

• Proceedings of the KSRS Conference
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• 2003.11a
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• pp.866-868
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• 2003

In this paper, we developed those Directory Services based on the Web-Service, because Web-Service environments provide a suitable method to gather requested information in an appropriate way. The proposed architecture cooperate with other OpenLS(Open Location Service) Core Services ( Location Utility Service and Router Determin ation service) and is an interoperability one - it ident ifies those global elements of the global Web-Services network that are required in order to ensure interoperability between Web-Services. In this paper, a new architecture of Directory Service with OpenLS Core Services is proposed and tested in OpenLS Core Services environments.

• Proceedings of the Korea Society for Industrial Systems Conference
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• 2007.02a
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• pp.168-173
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• 2007

Recent web environment needs a web service method that can integrate the individual web service. The UDDI registry can accommodate this need by classifying the information of the web service system for an easy retrieval of the information, thus it reduces the time to find a specific web service. Using the basic information search function of the UDDI registry, the web provider can offer various types of information to the client. In this paper, we implemented the process of registering the information to the UDDI registry and retrieving the various types of information from the UDDI registry in a given format.

• International Journal of Contents
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• v.5 no.1
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• pp.9-14
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• 2009

The purpose of this study is to investigate the impacts of e-service quality factors on customer satisfaction and behavior intention by Web site types. Difference and moderating effect resulting from the type of web site users about an association with reaction of satisfaction and those component concepts are also one of the aims in the study. As a result, the study found that factors of web site service quality variables had positive impacts on customer satisfaction. And customer satisfaction also had a positive impact on relationship intention and word of mouth intention. Furthermore, through the comparative analysis, we found that the service quality differed on the effects of customer satisfaction by web site types. According to those results, marketing managers should develop different service strategies based on different web site types.

• Journal of Korea Society of Industrial Information Systems
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• v.11 no.5
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• pp.119-131
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• 2006

This paper proposes a mathematical model for web site service quality evaluation, which first applies analytic hierarchy process(AHP) to determine the weights of evaluation indexes of web site service quality and then analyzes web site service synthetically by means of fuzzy methodology. In this case, experts' knowledge cannot only be used but its subjective component can be eliminated. Hence, the web site service quality can be analyzed and evaluated more reasonably. After establishing this model, the experiment results will be given, which verify the feasibility and validity of the proposed model. The model proposed here is very simple and easy to implement and can provide a useful way to help developers evaluate their web site service quality efficiently.

• The KIPS Transactions:PartD
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• v.14D no.4 s.114
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• pp.389-394
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• 2007

This study suggests that it dynamically generates semantic Web services from Java and C++ components in order to supporting semantic Web service by using ontology. And the semantic Web should enable greater access not only to content but also to services on the Web. It needs semantic service discovery for components. So, we add ontology-based framework to Web service generation system from components. Especially, components and ontologies are transformed UML model so that it makes WSDL documents to support a generation of dynamic Web service using object modeling. The main contribution of this study is to generate web service dynamically from components and to support semantic Web environment by using ontology. In other words, this study integrates semantic Web service based on ontology and CBD method.

• Journal of the Korea Society of Computer and Information
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• v.19 no.12
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• pp.209-218
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• 2014

The more mobile devices consuming web services, the more QoS-aware selection of mobile web services, we need. A QoS(Quality of Service) contract is an agreement between the web service provider and the mobile user that specifies the level of the service quality. Web services users can be assured of the level of the service quality specified by the QoS contract. We propose a broker-based framework for QoS-aware mobile web services selection in this work. Under this architecture, the mobile users can request the web services through the service broker on the wireless networks. The service broker utilizes agents to monitor the web services quality and manages the service quality by notifying the service provider and mobile user of the service contract violation. Reliability, response time, and cost were the metrics used for QoS monitoring. Futhermore mobile users can select a web service best suited for his/her needs through the service broker.

• The KIPS Transactions:PartC
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• v.10C no.1
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• pp.61-70
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• 2003

I-Business providers and customers have chosen the service availability as the most important technical parameter which should be included in their SLA to succeed in their business. This means that web Service availability management is crucial to the web-based service providers. Application availability is originally defined as a measure of the fraction of time during a defined period when the service provided is deemed to be better than user expectation of service performance. But, because most web service availability measurement tools simply monitor disconnected state, they do not satisfy user's expectation of extended availability concept. In this paper, We propose the web service availability measurement method which supports extended availability concept. It takes account of performance degradation of web service based on response time, and determines what is the cause of unavailability of the service. We developed a measurement tool, WebSerAvail.