• 품질경영학회지
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• 제31권4호
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• pp.219-225
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• 2003

Two­dimensional warranty data can be modelled using two different approaches： two­dimensional point process and one­dimensional point process with usage as a function of age. The first approach has three different models. First of all, bivariate model is appealing but is not appropriate for explaining warranty claims. Next, the rest of the two models (marked point process, and counting and matching on both directions independently) are more appropriate for explaining warranty claims. However, the second one (counting and matching on both directions independently) assumes that the two variables (variables representing the two­dimensions) are independent. Last of all, one­dimensional point process with usage as a function of age is also promising to explain the two­dimensional warranty claims. But the models or variations of them need more investigation to be applicable to real warranty claim data.

• 한국IT서비스학회지
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• 제8권4호
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• pp.175-185
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• 2009

Objectifying claims filed during the warranty period, analyzing the current circumstances and improving on the problem in question is an activity worth doing that could reduce the likelihood of claims to occur, cut down on the costs, and enhance the corporate image of the manufacturer. Existing analyses of claims are confronted with two problems. First, you can't precisely assess the risks of claims involved by means of the value of claims per 100 products alone. Second, even in a normal state, the existing approach fails to capture the probabilistic conflicts that escape the upper control limit of claims, thus leading to wrong control activities. To solve the first problem, this paper proposed that a time series detection concept where the claim rate is monitored based on the date when problems are processed and a hazard function for expression of the claim rate be utilized. For the second problem, this paper designed a model whereby to define a normal state by making use of PID (Proportion, Integral, Differential) and infer by way of a fuzzy concept. This paper confirmed the validity and applicability of the proposed approach by applying methods suggested in the actual past data of warranty claims of a large-scaled automotive firm, unlike hypothetical simulation data, in order to apply them directly in industrial job sites, as well as making theoretical suggestions for analysis of claims.

• Journal of Information Processing Systems
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• 제6권2호
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• pp.209-218
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• 2010

Classical warranty plans require crisp data obtained from strictly controlled reliability tests. However, in a real situation these requirements might not be fulfilled. In an extreme case, the warranty claims data come from users whose reports are expressed in a vague way. Furthermore, there are special situations where several characteristics are used together as criteria for judging the warranty eligibility of a failed product. This paper suggests a fast reasoning model based on fuzzy logic to handle multi-attribute and vague warranty data.

• International Journal of Reliability and Applications
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• 제4권2호
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• pp.79-95
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• 2003

Manufacturers collect and analyze field reliability data to enhance the quality and reliability of their products and to improve customer satisfaction. To reduce the data collecting and maintenance costs, the amount of data maintained for evaluating product quality and reliability should be minimized. With this in mind, some industrial companies assemble warranty databases by gathering data from different sources for a particular time period. This “marginal count failure data” does not provide (i) the number of failures by when the product entered service, (ii) the number of failures by product age, or (iii) information about the effects of the operating season or environment. This article describes a method for estimating age-based claim rates from marginal count failure data. It uses covariates to identify variations in claims relative to variables such as manufacturing characteristics, time of manufacture, operating season or environment. A Poisson model is presented, and the method is illustrated using warranty claims data for two electrical products.

• 품질경영학회지
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• 제40권1호
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• pp.39-48
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• 2012

An early detection system for warranty issues periodically collects customers' claim data and automatically reports alarms about emerging issues based on statistical algorithms. It helps companies to reduce an issue definition time and save the handling cost of warranty claims. This paper provides an evaluation framework to validate the economic effect of an early detection system project. For this purpose, we present economical index of a project with explicit formulas such as ROI(return on investment), PP(payback period), NPV(net present value), PI(profitability index) and IRR(internal rate of return) and analyze the sensitivities of the index according to the variation of project input parameters. The proposed analysis framework is expected to be used for evaluating economic values of various system integration projects.

• 한국컴퓨터정보학회논문지
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• 제16권3호
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• pp.17-25
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• 2011

환경을 의미하는 녹색(Green)과 정보기술(IT)을 합성한 용어인 그린 IT는 에너지 절감과 탄소배출 감축을 목표로 IT 기술을 활용하고 있다. 그린 IT는 IT산업을 친환경화 하기 위한 범위를 벗어나서, 최근에는 IT를 활용한 타 산업분야의 그린화를 포함하여 기후변화 대응 방안으로까지 개념이 확장되고 있다. 전체 온실가스 배출량의 85%를 에너지 부문이 차지하고 있으며, 그 중에서도 수송부분이 20%를 차지하고 있는 만큼 자동차 산업 분야를 위한 IT의 연구가 필요한 시점이다. 본 논문에서는 자동차와 같이 보증 클레임이 빈번하게 발생되는 산업 분야의 온실가스 배출과 관련된 수명주기 분석을 제공하기 위하여 지식 기반 퍼지 로직을 이용한다. 온실가스 배출 관련 자동차 배기 시스템에 대한 보증 전문가 지식, 과거 오작동 테스트 결과, 과거 현장 분석 및 보증 데이터를 이용한 보증 클레임 분석 방법을 제안하였다. 또한, 수명 지식 기반의 GWS(Greenery Warranty System)를 제안하였다. 지식기반 퍼지 로직을 직접 구현하여, 실무에 적용함으로써 친환경 자동차 산업에 IT의 적용성을 증명하였다.

• Journal of the Korean Data and Information Science Society
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• 제21권4호
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• pp.621-628
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• 2010

품질보증데이터는 제품의 신뢰성평가에 귀중한 자료이므로 기업에서는 이를 분석하여 제품의 개선전략을 세운다. 하지만 기업에서는 제품의 수명을 고려하지 않고 통상 월별 또는 분기별 클레임건수를 1000제품 당으로 나타낸 품질보증회수율을 구하여 표나 그림으로 나타낸다. 본 연구에서는 그런 데이터를 통상적으로 어떻게 분석하는지 살펴보고 수명까지 고려한 분석이 효과적임을 설명한다. 아울러 이런 분석의 결과는 신뢰성추적시스템에 들어가야 됨을 설명한다.

• Journal of Korea Trade
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• 제25권2호
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• pp.152-177
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• 2021

Purpose - This study analyses the excepted requirement and burden of proof of the carrier due to unseaworthiness through comparison between the marine transport contract and marine insurance contract. Design/methodology - This study uses the legal analytical normative approach. The juridical approach involves reviewing and examining theories, concepts, legal doctrines and legislation that are related to the problems. In this study a literature analysis using academic literature and internet data is conducted. Findings - The burden of proof in case of seaworthiness should be based on presumed fault, not proved fault. The burden of proving unseaworthiness/seaworthiness should shift to the carrier, and should be exercised before seeking the protections of the law or carriage contract. In other words, the insurer cannot escape coverage for unfitness of a vessel which arises while the vessel is at sea, which the assured could not have prevented in the exercise of due diligence. The insurer bears the burden of proving unseaworthiness. The warranty of seaworthiness is implied in hull, but not protection and indemnity policies. The 2015 Act repeals ss. 33(3) and 34 of MIA 1906. Otherwise the provisions of the MIA 1906 remain in force, including the definition of a promissory warranty and the recognition of implied warranties. There is less clarity about the position when the source of the loss occurs before the breach of warranty but the actual loss is suffered after the breach. Nonetheless, by s.10(2) of the 2015 Act the insurer appears not to be liable for any loss occurring after the breach of warranty and before there has been a remedy. Originality/value - When unseaworthiness is identified after the sailing of the vessel, mere acceptance of the ship does not mean the party waives any claims for damages or the right to terminate the contract, provided that failure to comply with the contractual obligations is of critical importance. The burden of proof with regards to loss of damage to a cargo caused by unseaworthiness is regulated by the applicable law. For instance, under the common law, if the cargo claimant alleges that the loss or damage has been caused by unseaworthiness, then he has the burden of proof to establish the followings: (i) that the vessel was unseaworthy at the beginning of the voyage; and that, (ii) that the loss or damage has been caused by such unseaworthiness. In other words, if the warranty of seaworthiness at the inception of the voyage is breached, the breach voids the policy if the ship owner had prior knowledge of the unseaworthy condition. By contrast, knowingly permitting the vessel to break ground in an unseaworthy condition denies liability only for loss or damage proximately caused by the unseaworthiness. Such a breach does not, therefore, void the entire policy, but only serves to exonerate the insurer for loss or damage proximately caused by the unseaworthy condition.

• 한국국방경영분석학회지
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• 제36권1호
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• pp.77-90
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• 2010

상용품목을 군용환경에서 적용하면 저비용, 빠른 조달시간, 기술적 발전 등 여러 가지 이점이 있다. 반면에 상용 제품, 표준, 관행 등이 군용 요구조건에 미달됨으로 인하여 신뢰도 및 병참 상의 문제가 발생할 수도 있다. 또한 상용 공급자들은 군용 병참을 지원하는데 필요한 기술적 자료를 제공한 경험이 거의 없을 수도 있다. 보다 많은 회사들이 제품 관련 데이터 수집 시스템을 구축하고 있어 상당한 분량의 사용현장 보증 데이터가 수집되었다. 사용현장 데이터는 전형적으로 주기별 판매량과 클레임 건수로 구성된다. 본 연구에서는 군용환경에서 작동하는 군용설비, 군용환경에서 작동하는 상용설비, 상용환경에서 작동하는 상용설비 등 세 가지 유형의 데이터를 고려하였다. 최대우도 기준 및 최소제곱 기준에 기초한 제품 신뢰도 추정 방법을 제안하고, 각 유형의 데이터에 대한 추정 모형을 구축하고 상용환경에서 군용환경으로 전환하는 신뢰도 변환방법을 제안하였다. 사례연구를 통하여 제안된 방법의 적용 가능성을 검증하였다.