• Journal of the Korea Safety Management & Science
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• v.13 no.2
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• pp.243-249
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• 2011

The purpose of the study was to improve of performance for Magnetic Resonance Imaging (MRI) examination in the department of radiology. It was performed DMAIC (Define, Measure, Analyze, Improve, and Control). In the stage of definition, The fifth kinds of CTQ (critical to quality) by the kindness, the waiting time, the examination explanation, the waiting time and the waiting environment were selected by voice of customer. In the stage of measurement, the performed examinations and the reservation waiting time were measured each 1.77 and 1.69 sigma. In the stage of analysis, the potential key causes were determined the limited working hours and the difference of examination time of various entries. In the stage of improvement, MRI were performed with the operating system of 24 hours examination and the optimization of the difference of examination time by among of 30 minutes, 40 minutes, 50 minutes. Finally, the number of examinations and reserved waiting days were measured by each 3.17 and 1.71 sigma in the control stage.

• The KIPS Transactions:PartC
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• v.9C no.6
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• pp.865-874
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• 2002

HTTP (HyperText Transfer Protocol) is a transfer protocol used by the World Wide Web distributed hypermedia system to retrieve the objects. Because HTTP is a connection oriented protocol, it uses TCP (Transmission control Protocol) as a transport layer. But it is known that HTTP interacts with TCP badly. it is discussed about factors affecting the performance or HTTP over TCP, the transaction time obtained by the per-transaction TCP connections for HTTP access and the TCP slow-start overheads, and the transaction time for T-TCP (Transaction TCP) which is one or methods improving the performance or HTTP over TCP. Average waiting time and average turnaround time are important parameters to satisfy QoS (Quality of Service) of end users. Formulas for calculating two parameters are derived. Such formulas can be used for the environment in which each TCP or T-TCP transaction time is same or different. Some experiments and computational experiences indicate that the proposed formulas are well acted, can be applied to the environment which the extension of bandwidth is necessary, and time characteristics of T-TCP are superior to that of TCP. Also, the load distribution method of web server based on the combination of bandwidths is discussed to reduce average waiting time and average turnaround time.

• Journal of Korean society of Dental Hygiene
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• v.6 no.1
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• pp.25-35
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• 2006

The purpose of this study is to forecast patient satisfaction and service value through the staged regression analysis of the relation between each factor and its satisfaction and service value, following the measurement of the quality of dental care service that patients recognize. And a self-administered survey was used for this study. The subjects of this survey were 394 outpatients of dental clinics located in K city in the period from Dec. 5, 2004 to Feb. 19, 2005, the questionnaire was composed of a total of 31 questions to measure the quality of overall dental care service(22 questions), the patient satisfaction(6 questions) and the service value(3 questions). The 7 points Likert scale ranging from "very poor"(1-point) to "very high"(7-point) was used for these questions The results of study could be summarized as follows: 1. The most useful index to predict patient satisfaction turned out to be "internal environment", followed by "treatment process and waiting time", "dentist", "external environment", and "dental hygienist". 2. The service value had a significant effect on the "internal environment", "dentist", "treatment process and waiting time". 3. The most useful index to predict the service value turned out to be "treatment process and waiting time", followed by "internal environment" and "dentist". Today, the quality of dental care service is becoming a prime concern since it is directly connected to a matter of survival of medical service organizations. Dental clinics desperately need patient-oriented marketing strategies in order to actively cope with changing medical environment. They also need to thoroughly examine possible measures to maximize the service value by establishing a variety of service strategies which can promote service quality that patients recognize.

• Proceedings of KOSOMES biannual meeting
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• 2018.06a
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• pp.35-35
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• 2018

• Proceedings of KOSOMES biannual meeting
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• 2017.11a
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• pp.180-180
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• 2017

• Journal of Practical Engineering Education
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• v.16 no.2
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• pp.185-193
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• 2024

With the advent of smartphones, people can access various information through the internet anytime and anywhere. Even in the vehicle environment, users can use the internet. Users interact with web and applications every day and get information. However, as the amount of data to be processed by the program increases, users inevitably receive a message to wait. User waiting is an inconvenient experience, but minimizing user waiting is the best way because there is time required for data processing. However, if the service processing time exceeds the expected time, users experience more severe boredom and pain. Therefore, various methods and researches are being conducted to alleviate the boredom of user waiting. The most commonly used method to alleviate user waiting boredom is loading. In this study, we investigated the effect of skeleton loading, the latest loading technique, on user waiting experience, and how attractive it is as a design technique in terms of UI compared to other loading techniques.

• Korean Institute of Interior Design Journal
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• v.25 no.1
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• pp.172-180
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• 2016

This study aimed to evaluate how universal design principles are embodied in the Public Service Center. It will be used for planning the basic materials of the interior environmental design for Public Service Center facilities and for developing ways to improve interior environments in order for them to be conveniently used. In studying a method, we conducted an Universal Design check list to evaluate interior environment, targeting five Public Service Center facilities located in Gwangju Metropolitan city. This study investigated the Universal Design suitability of center interior Public Service Center on the basis of the tools for Universal Design check list which was composed of supportive design, adaptable design, communicability, safety-oriented design, and accessible design. Through theoretically considering the services of Gwangju's old city hall public service center, which got divided into common space, public service space, waiting space and informative material space. Evaluation on universal design application level showed that those with best universal design application are supportiveness and safety in public service space, communication efficacy and safety in waiting space and safety and accessibility in informative material space and acceptability in waiting space had the lowest application level.

• The Journal of the Korea Contents Association
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• v.17 no.11
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• pp.491-500
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• 2017

Recently, there are many children's hospitals which medical facilities are need to be improved in China. Except medical facilities, the environmental element-children's emotional security and mental development-were often been ignored. The waiting space is a place for the formation of the impression of hospital and the important space of spatial constitution for emotional security. It is necessary to provide a friendly environment for children. Previous studies showed there are three factors that affected healing environment in children's hospitals' waiting space: physical, psychological and conduct. The result showed that Chinese children's hospitals performed better in physical factor, but lack of psychological and conduct factor based on the case study of 6 children's hospitals in Beijing. In order meet the needs of patients and protectors better, the main purpose of this study is provide the suggestion for improving the healing environment from the perspective of design.

• KSCE Journal of Civil and Environmental Engineering Research
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• v.35 no.2
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• pp.427-436
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• 2015

This study analyzes the factors effecting on pedestrian crossing behavior in the unsignalized intersection. Pedestrian crossing behavior is the results of mental stress defined as a combination of environment perception, avoiding accidents, halting collision, and instant crossing decision. It is necessary to make walkable intersection in cities through relieving this stress influenced by personality, traffic condition, and roadway environment. The purpose of study is empirically to examine the crossing behavior such as crossing satisfaction, crossing trial frequency and waiting time based on various factors effecting on crossing intersection by video and questionnaire survey. The $x^2$-test is applied to analyze the characteristics of crossing trial frequency according to each factor. Also, the hazard rate model is established to find the factors effecting on waiting time for crossing. Finally, the direct and indirect effects on the pedestrian crossing satisfaction are presented as the results of LISREL.

• Journal of Navigation and Port Research
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• v.38 no.5
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• pp.519-525
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• 2014

The study was to investigate the effect of the environmental factor on the emotion and satisfaction at the waiting lounge of the Busan International Cruise Terminal. This study focus on tourist at the waiting area in the Busan International Cruise Terminal. The data was collected through self-administered questionnaires and the research performed to face-to-face interview. For data analysis, used SPSS 18.0 and AMOS 18.0 of a structural equation model. The results of the study were found as follows: first, the physical environmental factor of the lounge influenced on the positive emotion. Second, the social factor affected the positive emotion. Finally, emotion affected the positive satisfaction. This study suggested that environmental factor was totally affected by emotion and thus environmental management depended on an individual characteristics of the individual place. The port authority will need more efforts to make a better waiting lounge setting for higher tourist satisfaction.