• Korean Journal of Artificial Intelligence
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• v.11 no.4
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• pp.9-13
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• 2023

In this study, we explored the potential of integrating interactive AI callbot technology into the medical consultation domain as part of a broader service development initiative. Aimed at enhancing patient satisfaction, the AI callbot was designed to efficiently address queries from hospitals' primary users, especially the elderly and those using phone services. By incorporating an AI-driven callbot into the hospital's customer service center, routine tasks such as appointment modifications and cancellations were efficiently managed by the AI Callbot Agent. On the other hand, tasks requiring more detailed attention or specialization were addressed by Human Agents, ensuring a balanced and collaborative approach. The deep learning model for voice recognition for this study was based on the Transformer model and fine-tuned to fit the medical field using a pre-trained model. Existing recording files were converted into learning data to perform SSL(self-supervised learning) Model was implemented. The ANN (Artificial neural network) neural network model was used to analyze voice signals and interpret them as text, and after actual application, the intent was enriched through reinforcement learning to continuously improve accuracy. In the case of TTS(Text To Speech), the Transformer model was applied to Text Analysis, Acoustic model, and Vocoder, and Google's Natural Language API was applied to recognize intent. As the research progresses, there are challenges to solve, such as interconnection issues between various EMR providers, problems with doctor's time slots, problems with two or more hospital appointments, and problems with patient use. However, there are specialized problems that are easy to make reservations. Implementation of the callbot service in hospitals appears to be applicable immediately.

• Proceedings of the Korea Contents Association Conference
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• 2006.11a
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• pp.729-733
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• 2006

Short message service (SMS) is a Popular mobile data service in cellular networks. One SMS message can carry 50 Korean alphabets. Cellular operators standard and develop multimedia message service (MMS) based on P2P as color phones having multimedia solutions such as MIDI, MP3, JPG, PNG, and MPEG have been developed. MMS can be a key cash flow in the non-voice mobile revenue together with SMS. Copyrights protection of contents in a MMS message can be issued as MMS can be the popular P2P service such as MMS. In this paper, we propose MMS DRM system to protect copyrights of contents in MMS with the minimum change of MMS system. The proposed MMS DRM system protect copyrights of contents using DRM Packager, DRM Server, and DRM Agent and support various use cases to activates MMS in mobile networks.

• Journal of the Korea Society for Simulation
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• v.27 no.2
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• pp.91-100
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• 2018

Recently, the traditional call center, which has an important role as the customer's primary contact point, has been transformed into the omni-channel contact center which supports an additional variety of access channels in addition to phone calls in order to improve customer accessibility and convenience. The omni-channel contact center has agents on each channel which are vital in determining the response rate and waiting time for the customer. In traditional call centers, agents can be assigned to a call based on the characteristics of the call, however in omni-channel contact centers, the characteristics of issues vary and come in through multiple channels, each with their own characteristics, making it difficult to assign the appropriate agent for the issue. Customers must also be processed at the same time, adding an additional layer of complexity to the issue. This paper analyzes and simulates an omni-channel contact center that accommodates email, chat, voice calls and video consultation, and investigates how to optimize the allocation of agents.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.10 no.12
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• pp.2321-2328
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• 2006

Today, SIP standard (The signalling protocol for the Internet phone service) raises to be the standard technique because the expandability is high and complexity is low. It is widely investigated and actively advocated to use Si81a1 ring protocol for SIP in VoIP service. SIP service can be applied even outside the Internet phone service; instance messaging and various multimedia technology are just an example. This paper proposed an embodiment proxy server for rambling support to use JAIN SIP API. It provides standard interface for testing the Proxy server for SIP and embodiment of user agent that transfer instant massaging and voice communication.

• Journal of English Language & Literature
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• v.56 no.5
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• pp.871-905
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• 2010

This paper is motivated by Watanabe's (2001) observation that English byphrase passives are sometimes translated into Japanese object topicalization constructions. That is, the original English sentence in the passive may be translated into the active voice with the logical object topicalized. A number of scholars, including Chomsky (1981) and Baker (1992), have remarked that languages have various ways to avoid focusing on the logical subject. The aim of the present study is to examine the translation equivalents of the English by-phrase passives in an English-Korean parallel corpus compiled by the author. A small sample of articles from Newsweek magazine and its published Korean translation reveals that there are indeed many ways to translate English by-phrase passives, including object topicalization (12.5%). Among the 64 translated sentences analyzed and classified, 12 (18.8%) examples were problematic in terms of agent defocusing, which is the primary function of passives. Of these 12 instances, five cases were identified where an alternative translation would be more suitable. The results suggest that the functional characteristics of English by-phrase passives should be highlighted in translator training as well as language teaching.

• Science of Emotion and Sensibility
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• v.21 no.1
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• pp.59-70
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• 2018

With the breakthrough of speech recognition technology, conversational agents have become pervasive through smartphones and smart speakers. The recognition accuracy of speech recognition technology has developed to the level of human beings, but it still shows limitations on understanding the underlying meaning or intention of words, or understanding long conversation. Accordingly, the users experience various errors when interacting with the conversational agents, which may negatively affect the user experience. In addition, in the case of smart speakers with a voice as the main interface, the lack of feedback on system and transparency was reported as the main issue when the users using. Therefore, there is a strong need for research on how users can better understand the capability of the conversational agents and mitigate negative emotions in error situations. In this study, we applied social strategies, "forewarning" and "apology", to conversational agent and investigated how these strategies affect users' perceptions of the agent in breakdown situations. For the study, we created a series of demo videos of a user interacting with a conversational agent. After watching the demo videos, the participants were asked to evaluate how they liked and trusted the agent through an online survey. A total of 104 respondents were analyzed and found to be contrary to our expectation based on the literature study. The result showed that forewarning gave a negative impression to the user, especially the reliability of the agent. Also, apology in a breakdown situation did not affect the users' perceptions. In the following in-depth interviews, participants explained that they perceived the smart speaker as a machine rather than a human-like object, and for this reason, the social strategies did not work. These results show that the social strategies should be applied according to the perceptions that user has toward agents.

• Science of Emotion and Sensibility
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• v.23 no.1
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• pp.29-40
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• 2020

Visually impaired people use tactile maps to get spatial information about their surrounding environment, find their way, and improve their independent mobility. However, classical tactile maps that make use of braille to describe the location within the map have several limitations, such as the lack of information due to constraints on space and limited feedback possibilities. This study describes the development of a new multi-modal interactive tactile map interface that addresses the challenges of tactile maps to improve the usability and independence of visually impaired people when using tactile maps. This interface adds touch gesture recognition to the surface of tactile maps and enables the users to verbally interact with a voice agent to receive feedback and information about navigation routes and points of interest. A low-cost prototype was developed to conduct usability tests that evaluated the interface through a survey and interview given to blind participants after using the prototype. The test results show that this interactive tactile map prototype provides improved usability for people over traditional tactile maps that use braille only. Participants reported that it was easier to find the starting point and points of interest they wished to navigate to with the prototype. Also, it improved self-reported independence and confidence compared with traditional tactile maps. Future work includes further development of the mobility solution based on the feedback received and an extensive quantitative study.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.12 no.6
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• pp.2895-2921
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• 2018

Security has become one of the major concerns in mobile adhoc networks (MANETs). Data and voice communication amongst roaming battlefield entities (such as platoon of soldiers, inter-battlefield tanks and military aircrafts) served by MANETs throw several challenges. It requires complex securing strategy to address threats such as unauthorized network access, man in the middle attacks, denial of service etc., to provide highly reliable communication amongst the nodes. Intrusion Detection and Prevention System (IDPS) undoubtedly is a crucial ingredient to address these threats. IDPS in MANET is managed by Command Control Communication and Intelligence (C3I) system. It consists of networked computers in the tactical battle area that facilitates comprehensive situation awareness by the commanders for timely and optimum decision-making. Key issue in such IDPS mechanism is lack of Smart Learning Engine. We propose a novel behavioral based "Smart Multi-Instance Multi-Label Intrusion Detection and Prevention System (MIML-IDPS)" that follows a distributed and centralized architecture to support a Robust C3I System. This protocol is deployed in a virtually clustered non-uniform network topology with dynamic election of several virtual head nodes acting as a client Intrusion Detection agent connected to a centralized server IDPS located at Command and Control Center. Distributed virtual client nodes serve as the intelligent decision processing unit and centralized IDPS server act as a Smart MIML decision making unit. Simulation and experimental analysis shows the proposed protocol exhibits computational intelligence with counter attacks, efficient memory utilization, classification accuracy and decision convergence in securing C3I System in a Tactical Battlefield environment.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.31 no.5B
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• pp.430-441
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• 2006

As the various A/V devices and home networks are delivered to users, home networks are changing to an entertainment network. It is expected that the required network bandwidth and the amount of usage of media content in home entertainment networks will be increased. Although the access networks and home networks becoming a high speed network, there remains the problems for QoS-guaranteed media content transfer in home networks. Also, in the home network, there can be network traffic caused by applications like video conferencing, video telephone, and VoIP(voice over IP) as well as inner network traffic of home network. Since media content transfer requires the real-time delivery, it is very important and basic requirement that is to transfer media content to A/V device user wants while keeping the media quality. Even though there are many middleware protocol for home networking, they provide basic device discovery and control or simple functions for QoS-guaranteed media content transfer that are not enough to provide QoS-guaranteed media transfer service that user wants. Thus, in this paper, we propose the technique based on UPnP(universal plug and play) protocol for QoS-guaranteed media content transfer in the home network. The proposed technique is compatible with UPnP and can be used with UPnP as additional functions. In this paper, we utilize VideoLAN application to verify the proposed technique. We add the additional modules that support the proposed technique's function to VideoLAN and we verify the its functions through various test scenarios.