• Journal of the Korea Computer Graphics Society
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• v.27 no.5
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• pp.13-23
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• 2021

This study examined how users use smart speakers in cooking situations. Skilled and unskilled participants cooked a new recipe while following voice instructions delivered by a smart speaker. The results from video recordings of their cooking, think-aloud protocols, and interviews showed that the smart speakers freed users' hands, allowing them to cook while checking recipes. The lack of visual information did not pose a serious challenge to the cooking task, but impacted cooking quality. The implications for VUI-based recipe service designs are discussed.

• The Journal of the Convergence on Culture Technology
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• v.8 no.1
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• pp.551-563
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• 2022

This study aims to identify the effect on the user experiences when the embodied agent in a self-driving car interacts with emotional expressions by using 'interjection'. An experimental study was designed with two conditions: the inclusion of injections in the agent's conversation feedbacks (with interjections vs. without interjections) and the type of conversation (task-oriented conversation vs. social-oriented conversation). The online experiment was conducted with the four video clips of conversation scenario treatments and measured intimacy, likability, trust, social presence, perceived anthropomorphism, and future intention to use. The result showed that when the agent used interjection, the main effect on social presence was found in both conversation types. When the agent did not use interjection in the task-oriented conversation, trust and future intention to use were higher than when the agent talked with emotional expressions. In the context of the conversation with the AI agent in a self-driving car, we found only the effect of adding emotional expression by using interjection on the enhancing social presence, but no effect on the other user experience factors.

• Science of Emotion and Sensibility
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• v.24 no.1
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• pp.91-104
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• 2021

This study explored users' emotional states identified from the wake-up words -"Hi, KIA!"- using a machine learning algorithm considering the user interface of passenger cars' voice. We targeted four emotional states, namely, excited, angry, desperate, and neutral, and created a total of 12 emotional scenarios in the context of car driving. Nine college students participated and recorded sentences as guided in the visualized scenario. The wake-up words were extracted from whole sentences, resulting in two data sets. We used the soundgen package and svmRadial method of caret package in open source-based R code to collect acoustic features of the recorded voices and performed machine learning-based analysis to determine the predictability of the modeled algorithm. We compared the accuracy of wake-up words (60.19%: 22%~81%) with that of whole sentences (41.51%) for all nine participants in relation to the four emotional categories. Accuracy and sensitivity performance of individual differences were noticeable, while the selected features were relatively constant. This study provides empirical evidence regarding the potential application of the wake-up words in the practice of emotion-driven user experience in communication between users and the artificial intelligence system.