• 마케팅과학연구
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• 제20권3호
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• pp.262-268
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• 2010

虚拟社区(virtual community, VC)今年来发展迅速, 越来越多的人参与到虚拟社区中交换信息和分享观点. 虚拟社区是通过计算机布告板和网络进行非面对面的知识和语言交流的一种大众集合体. B2C电子商务网站虚拟社区则是商业性的虚拟社区, 通过培养信任环境来促进消费者在该网站的购买行为. B2CVC通过信息交流, 如推荐, 评论, 买者与卖者评级等, 来建立社会性的氛围. 目前, 虽然学术界已经认识到B2CVC的重要性, 但是关于社区成员的口碑传播行为的研究还不充分. 本研究提出了一个理论模型, 探讨在B2C网站社区中参与度, 满意度, 信任度, 粘度和口碑传播之间的关系. 本研究的目的有三个: 1, 通过整合信念, 态度和行为的测量来实证检验B2C网站社区模型; 2, 更好地理解各因素对口碑传播的影响关系; 3, 更好地理解B2C网站社区黏度在CRM营销中的作用. 研究模型包含以下要素: 1, 社区成员的信念变量, 通过参与度来测量; 2, 社区成员的态度变量, 通过满意度和信任度来测量; 以及3, 社区成员的行为变量, 通过网站黏度和口播传播意愿来测量. 参与度是消费者在虚拟社区的参与动机. 对于社区成员来说, 信息的查找和发布是他们参与到社区的主要目的. 满意度是成员对社区整体评价的重要指标, 反映了成员与社区的交互程度. 虚拟社区的形成与发展依靠成员分享信息和服务的自愿程度. 研究者已经发现信任是促进匿名交互的关键, 因此构建信任被看作是虚拟社区的重要研究课题. 此外, 虚拟社区的成功依靠成员的粘度来提高购买潜力. 社区成员间的观点交流和信息交换代表一种 "写作式" 的口碑传播. 因此口碑传播是推动B2C虚拟社区在互联网上扩散的主要因素之一. 研究模型及假设如图一所示. 本研究通过实证调查中国携程旅游网虚拟社区成员来验证模型. 数据收集过程中共发放243份问卷, 其中有效问卷204份. 通过实证数据验证了参与度, 满意度和信任度影响粘度和口碑传播之间的假设关系. 结构方程模型(SEM)方法用来进行数据分析. 模型的拟合指数结果为χ2/df 是2.76, NFI是 .904, IFI是 .931, CFI是 .930, 以及RMSEA是 .017. 结果表明, 参与度对满意度具有显著的影响(p<0.001, ${\beta}$=0.809). 参与度可以解释满意度的方差比例超过50%, 调整R2为0.654. 参与度对信任度具有显著影响(p<0.001, ${\beta}$=0.751), 解释率为57%, 调整R2为0.563. 此外, 满意度对黏度的影响显著(${\beta}$=0.514), 但是信任度对黏度的影响并不显著(p=0.231, t=1.197). 黏度对口碑传播的影响显著, 且解释率超过80%, 调整R2为 0.846. 总之, 研究结果支持了大部分的研究假设, 但是信任度显著影响粘度的假设没有得到支持. 本研究丰富了电子商务网站虚拟社区的学术研究成果, 深入探讨了在B2C电子商务环境下的用户信念, 态度和行为等因素. 研究成果有助于实践者进行更有针对性的资源开发和市场开拓. 网络营销人员可以针对B2C网站社区来有针对性地制定营销策略, 如对于国际旅游业务, 营销人员可以针对中国的B2C网站社区用户开展营销活动, 如为活跃的用户提供特殊折扣以及为早期参与者提高社区黏度定制营销计划等. 未来的研究应该拓展社区成员行为的研究, 并在不同的行业, 社区和文化背景下开展研究.

• 한국전자거래학회지
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• 제14권4호
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• pp.95-118
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• 2009

온라인 공간에서의 정보 및 지식에 대한 공유활동은 매우 활발하기 진행되고 있으며, 많은 인터넷 이용자들이 자신이 필요한 정보나 지식을 카페, 블로그 등과 같은 온라인 전자공간에서 공유하며 이용하고 있다. 온라인 전자공간에서 자신이 필요한 정보나 지식을 공유하는 공간으로 사용되는 가상커뮤니티는 이용자간 온라인 커뮤니케이션 수단으로 사용될 뿐만 아니라 가상공간을 이용한 정보 및 지식공유의 장으로서 매우 중요한 역할을 하고 있다. 국내의 경우 다음, 네이버, 파란, 네이트 등 중요 포털사이트들은 사용자들의 편의제공목적은 물론이고, 주요 포털 사이트 이용자들이 가지고 있는 각종 정보 및 지식공유를 위한 수단으로 가상 커뮤니티를 이용하고 있으며, 실제로 많은 인터넷 이용자들이 자신의 관심사나 관심분야와 관련한 가상커뮤니티를 통해 많은 정보와 지식을 공유하고 있다. 가상 커뮤니티의 성공적 운영을 위한 연구들이 수행되어오고 있지만, 보다 세밀한 연구수행이 필요한 시점이며, 이에 본 연구에서는 가상 커뮤니티 이용자들이 지각한 특성들이 이용자 태도, 커뮤니티 신뢰, 만족을 경유하여 충성도에 미치는 영향력 과정을 여러 선행연구로부터 도출하고, 이를 실증적으로 검증하였다. 그 결과 가상커뮤니티 유용성과 편리성 그리고 친숙성이 이용자 태도를 경유하여 만족과 충성도에 유의적인 영향을 미친다는 점을 확인하였으며, 구성원 신뢰와 커뮤니티 명성이 커뮤니티에 대한 신뢰, 만족, 충성도에 각각 유의적인 영향을 미친다는 점을 확인하였다. 이러한 본 연구의 결과는 추후 가상커뮤니티를 운영하는 기업의 전략수립에 많은 도움이 될 것으로 기대한다.

• 한국산업정보학회논문지
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• 제13권3호
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• pp.38-53
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• 2008

본 연구는 가상 커뮤니티에서 지식공유 행동에 영향을 미치는 동기부여 요인을 파악하는데 목적을 두고 있다. 이를 위해 사회적 인지 이론의 자기효능감, 커뮤니티 관련 기대성과 요인과 사회적 교환이론의 부호화 노력, 이미지, 상호호혜성, 타인을 돕는 즐거움요인을 통합하여 연구모델을 제안하였다. 246개의 자료를 수집하였으며, 단순회귀분석과 다중회귀분석을 사용하여 통계분석을 실시하였다. 그 결과 자기효능감은 이미지, 상호호혜성, 타인을 돕는 즐거움, 커뮤니티 관련 기대성과에 유의적인 영향을 미치는 것으로 나타났으며, 따라서 자기효능감은 지식공유 행동에 간접적인 영향이 있는 것으로 밝혀졌다. 지식공유 행동의 선행 요인 중 부호화노력, 타인을 돕는 즐거움, 커뮤니티 관련 기대성과는 유의적인 영향을 미치는 것으로 나타났으나 이미지와 상호호혜성은 유의하지 않은 것으로 나타났다. 본 연구의 검증 결과는 향후 가상커뮤니티를 활성화시키기 위한 지식공유와 관련하여 전략적 시사점을 도출하였다.

• 한국실내디자인학회논문집
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• 제27권1호
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• pp.3-11
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• 2018

The number of shared offices has increased and changed within the flow of the era into various forms in recent days. Co-working spaces and related shared space businesses are growing fast, keeping pace with the trend recently. It is confirmed that the need of spaces grew 180% since 2015 to 2017. Most of the shared offices in Seoul are placed in Gangnam circle, it is verified that shared office is providing work, space, and community by visiting cases of foreign companies, domestic companies, local companies. Meanwhile, shared space can be categorized into serviced office, co-working space, virtual office, and daily office. It is to consider various target levels by leasing service or the difference of costs. It is divided into forms of dispersion, circulation, and concentration and is planned to increase the utilization of communities' traffic according to the allocation of shared office. The business is conducted network-centered. During the process of communication, members can get chances to exchange and build communities. They are making business ecosystem which they can coexist and grow together. Shared offices have a view of a solution to empty rooms and will last for a while, and it is expected that co-working system be settled as office space and giving people sense of belonging on their workspace.

• The Journal of Asian Finance, Economics and Business
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• 제5권4호
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• pp.107-116
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• 2018

The aim of this study is to delve deeper into the online brand community study. This study tests (a) the effects of online brand community on its outcomes, (b) the impact of value creation practice construct as a whole, (c) the effects of value creating practice construct on the two types of loyalty, loyalty toward the brand and the community. Participants of this study (N=353) are members of four types of online brand communities (e.g., business-to-consumer virtual product support community, firm-hosted online community, user-generated online community, peer-to-peer problem-solving community, and social media based brand community). Data were collected online using Amazon Mechanical Turk from April 10, 2016 to May 10, 2016. The data were analyzed through structural equations modeling using AMOS 20. The three community markers (e.g., consciousness of kind, rituals and traditions, and moral responsibility) and the four value creation practices (e.g., social networking, impression management, community engagement, and brand use) are proved to be significant indicators of online brand community and value creation practice constructs, respectively. Test results showed that strong and effective online brand communities generate value creation practices, and value creation practices enhance brand loyalty. The mediating effects of community loyalty between value creation practices and brand loyalty were revealed.

• 한국전자거래학회지
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• 제20권1호
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• pp.217-241
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• 2015

온라인 커뮤니티 구성원들의 참여를 독려하고 비행을 막기 위해 어느 수준의 익명성을 보장하여야 하는지에 대한 연구가 시급하다. 그러나, 선행연구들은 익명성의 개념이나 구분에 대한 체계적인 연구를 진행하지 못하였을 뿐만 아니라, 온라인 커뮤니티의 가상 팀 활동에 익명성이 어떠한 영향을 미칠 수 있는지에 대한 연구가 부족하였다. 본 연구에서는 익명성의 개념 및 효과에 대한 선행연구를 종합하고, 익명성을 1) 실명(무익명), 2) 별명(부분 익명), 3) 임의의 숫자 아이디를 임시로 부여(완전 익명)의 세 가지 수준으로 구분하였다. 이러한 익명성의 차이가 온라인 커뮤니티 구성원들의 신뢰 및 인지된 신원 노출 위험에 영향을 미침으로써, 결과적으로 가상 팀 성과에 어떠한 영향을 미치는지를 실증적으로 검증하였다. 실험실 실험이 수행되었으며, 온라인 커뮤니티의 실제 모습을 반영하기 위해 정착된 커뮤니티의 가상 팀 상황을 만들어 자료를 수집하였다. 총 364개의 응답이 수집된 가운데, ANOVA와 PLS를 활용하여 자료를 분석하였다. 연구 결과, 실명과 별명을 부여한 익명성 집단간 차이는 유의하지 않았으며, 임의의 아이디를 임시로 부여하였던 집단만이 인지된 익명성에 유의한 차이를 보였다. 동시에 익명성의 효과는 정착된 커뮤니티의 가상 팀 상황에서는 신뢰, 인지된 위험에 유의한 영향을 미치지 못하는 것으로 조사되었다. 이러한 연구 결과는 온라인 커뮤니티 실무에서 보다 전략적인 커뮤니티 구성원의 익명성 보호 전략을 수립하는데 도움을 줄 수 있을 것으로 판단한다.

• International Journal of Computer Science & Network Security
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• 제22권8호
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• pp.197-207
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• 2022

Given the prevalence of violence in Ukrainian families, measures to prevent parental abusive treatment against children are urgent. It is important to study today's youth awareness about violence within families in order to enhance a culture of engagement with spouses and children in future. The aim of the study is to examine students' reflective experiences and their attitudes towards forms, frequency, causes and effects of parental abusive treatment. During the research the following methods were used step-by-step: theoretical analyses of scientific resources, anonymous questionnaire, quantitative and correlation analyses. According to result of survey 98 students who were interviewed, none of them fell victim of sexual abuse in their families. However, more than a half (51%) of the students surveyed experienced some forms of parental physical punishment. All the interviewed students encountered psychological cases of parental violence. The mostprevalent forms of parental abuse among the interviewees are criticism, negative comparison, emotional detachment, arrogance, intimidation, blackmail and humiliation. The most prevalent consequences of parental abuse among students are anxiety, low self-esteem, insecurity, impatience, suspiciousness, constraint in communication. Students agree that budget limitations, forced labor, criticism, spanking, emotional detachment, ignoring type of communication, reproach, blackmail are acceptable methods of punishment to use when raising their own children. These results clearly demonstrate the problem of the impact of parental abuse on children and its consequences in the future. A virtual dimension of the actualized problem is considered, namely: - virtualization of aggression and cruelty in the postmodern world. - the level of determining the factor of cruelty from the space of virtual culture. - the mirror image of everyday cruelty in the virtual environment; - the phenomenon of video games as a source and context of representation of the factor of cruelty in behavioral realities; - cybercrime as a virtualized result of cruelty in family and everyday realities. - futurological perspectives of virtualization of cruelty in communicative culture in general and in family relations in particular. The postmodern world is fundamentally different from the traditions and culture of the past, primarily due to the development of computer technologies and the virtualization of life in general. So, for example, virtual communities have become, in a certain way, another world, a second reality of life in general. And certain behavioral factors, in particular cruelty in the private environment, became a projection of such a phenomenon as cybercrime. Video games are a unique modern phenomenon, which multipolarly absorb all facets of human potential, communicative tendencies, behavioral and characterological factors, from the warmth of interpersonal relationships to the extreme degree of cruelty.

• 한국산업정보학회논문지
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• 제23권3호
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• pp.97-116
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• 2018

Individuals depend considerably on gathering information from personal social networks rather than from commercial network channels or the mass media. Most academic journals that have examined this topic concentrate on online users' information-searching behaviours; however, this paper discusses online users' information-providing behaviour in the online community. The aim of this study is to investigate that online users' motivation to write reviews on Facebook and how the motivations affect users' information-providing behaviour. This study focusses on Facebook members' motivations that affect their review-writing behaviour. The fundamental theory for examining this topic is Vogt and Fesenmaier's (1998) 'information need'. This study modifies Vogt and Fesenmaier's (1998) theory for virtual communities through the development of each concept's measurement items, selecting the information need of four variables: functional, hedonic, innovation, and sign need. Among the four variables, sign need is the most important factor for Facebook users in the virtual environment. Through sign need, people indicate their status, personality form, and position, which significantly affects members' review-writing behaviour on Facebook.

• 한국주거학회:학술대회논문집
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• 한국주거학회 2008년 추계학술발표대회 논문집
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• pp.344-349
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• 2008

When it comes to discussing the natural behaviors of human life, defining the word "community" itself can be extremely crucial. The word "Community" can be defined as a group of interacting human beings sharing an environment. It is also the basic form for "dwelling" which can be explained as a quint essential factor in human life. Compared to the previous traditional society with strong bonding and close chemistry between neighbors, modern society with simple and monolithic apartments brought a literal extinction of what has been called as a 'relationship'. Hence, people started to take this phenomenon as a problematic issue. Also, high-rise apartments made its residents more isolated and individualistic on a growing basis. In order to aid the aggravating symptoms, there has been a wide recognition between the "dwellers" to develop and strengthen their "community". This movement in strengthening the "community" is currently on a full expansion towards the cyber space, riding the tides of a drastic improvement of the Internet. Apartment web sites today not only displays introductory level of information they also provide wider meanings of general lifestyle plus deeper content, which can enhance their community.

• 한국의상디자인학회지
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• 제10권3호
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• pp.73-88
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• 2008

The media culture influences upon young people while introducing new cultures by every hour. Considering the mainstream culture, in which media has the greatest effect on young people, this article examines the symbolic significances of youth fashion through media culture. The results of this study can be summarized as the following: First, young people's popular culture ("pop culture") is becoming the medium that leads to the creation of similar cultures of the young people globally through various routes. Culture is being created by integration of diverse media, and not by what is seen through a single medium. Typical young people's culture, which is formed due to the influence of media culture, includes community culture, pun culture, virtual culture and fandom culture. Second, in order to examine youth fashion that is seen in those media, the survey has been conducted on media stars, tecktonik dance groups, fashion models, avatars and online communities, which are fashion icons influencing young people. Third, youth fashion, which has been formed centering on media culture, has the flexible property that varies the symbolic significance according to which culture becomes the main axis. The symbolic significance in fashion, which is seen on media culture young people are contacting, has been examined in the aspects of value orientation, diversity orientation, speed orientation and digital orientation.