• Journal of the Korea Academia-Industrial cooperation Society
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• v.15 no.4
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• pp.2093-2103
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• 2014

The purpose of this study is to investigate how the vendor suitability factor affects ERP introduction factors of domestic small and middle businesses and internal performance. When domestic firms introduce an ERP package, they mostly use the package already developed by ERP firms. Therefore, this study tried to analyze that the suitability factor of an ERP package supplier serves as a moderating role for ERP internal performance. The study result showed that the vendor suitability factor played a moderating role for ERP introduction factors and internal performance. In other words, the vendor suitability factor served a moderating role for four factors -CEO support, education/training, users' IT capability, and business standardization /formulation- and internal performance. But, it was analyzed that the vendor suitability factor didn't serve as a moderating role for IT infrastructure and internal performance.