• Title/Summary/Keyword: Value Dimensions

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UNDERSTANDING SERVICE QUALITY: A MULTIDIMENSIONAL SCALING APPROACH

  • Lee, Dong-Won;Kim, Youn-Sung
    • Journal of Korean Society for Quality Management
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    • v.32 no.3
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    • pp.68-80
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    • 2004
  • This paper purports to uncover the underlying attributes used by customers to gauge service quality. Data was collected by administering questionnaires to 50 respondents and then analyzed by using Multidimensional Scaling methodology. The findings indicate that there are two primary dimensions to service quality. This analysis helped determine us two alternatives to naming the dimensions. Experience properties of service and Price value of the service, or Responsiveness of service provider employees and Reliability of service providers.

UNDERSTANDING SERVICE QUALITY: A MULTIDIMENSIONAL SCALING APPROACH

  • Lee Dongwon;Kim Youn Sung
    • Proceedings of the Korean Society for Quality Management Conference
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    • 2004.04a
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    • pp.639-645
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    • 2004
  • This paper purports to uncover the underlying attributes used by customers to gauge service quality. Data was collected by administering questionnaires to 50 respondents and then analyzed by using Multidimensional Scaling methodology. The findings indicate that there are two primary dimensions to service quality. A considerable analysis helped determine two alternatives to naming the dimensions: Experience properties of service and Price value of the service, or Responsiveness of service provider employees and Reliability of service providers.

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The Relation among Store Crowding, Shopping Emotions and Shopping Value (점포의 혼잡성, 쇼핑감정, 쇼핑가치에 관한 연구)

  • Park, Soo-Yong
    • Journal of Distribution Science
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    • v.6 no.2
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    • pp.61-79
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    • 2008
  • This paper studies on the influence of customers' perceived store crowding, shopping emotions, shopping value, and repatronage intention. The result is as follows. First, human crowding and spatial crowding influence two dimensions of shopping emotions: positive shopping emotions and negative shopping emotions. Especially human crowding influences positively on positive shopping emotions while spatial crowding influence positively on negative shopping emotions, which means that shoppers visiting stores feel negative shopping emotions toward spatial crowding, but that shoppers' crowding in stores can arose positive shopping emotions which intrigue interest and liveliness. Second, positive shopping emotions and negative shopping emotions influence two dimensions of shopping values: hedonic shopping value and utilitarian shopping value. Especially positive shopping emotion influences positively on utilitarian shopping value and hedonic shopping value while negative shopping emotion influence negatively on utilitarian shopping value and hedonic shopping value. Third, the result shows that shoppers' shopping values influences positively on repatronage intention.

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The Effect of Service Quality on E-Service Value, Customer Satisfaction and Loyalty in Internet Banking (인터넷뱅킹의 서비스품질이 e-서비스가치 및 고객만족과 고객충성도에 미치는 영향)

  • Chung, Ki Han;Park, Min Young;Shin, Jae Ik
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.5 no.4
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    • pp.231-247
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    • 2009
  • With the growth of e-commerce banks make the best use of internet banking which can provide all sorts of financial services in cyber space and satisfy customers beyond traditional banking services which are cash reserve and loan based on retail. For survival of internet banking high quality of service should be provided to customers. For this, the attributes of service quality in internet banking should be identified first. The studies on scale of service quality in internet banking have been divided into two ways. While traditional way has focused on SERVQUAL, several researchers have developed scale of e-service quality. However, the dimension of e-service quality is applied from the traditional dimension of service quality. In this paper five dimensions of tangibles, reliability, responsiveness, assurance, and empathy based on SERVQUAL are used as scale of service quality in internet banking through reviewing previous studies. In addition, because service value is correlated to service quality, the dimensions of service quality can affect e-service value. The positive relationship among e-service value, customer satisfaction, and customer loyalty in online or offline service has been identified by previous studies. The purpose of this study is to identify the relationship among service quality, e-service value, customer satisfaction, and customer loyalty in internet banking. SPSS 12.0 is used to test validity and reliability of questionnaire items and correlation of variables and AMOS 4.0 is used to test the hypotheses. The results of this study show that the responsiveness, assurance, and empathy factors of service quality have a positive effect on service value and that the tangible and assurance factors have a positive effect on customer satisfaction. It also shows that e-service value affects positively customer satisfaction and loyalty. Customer satisfaction affects positively customer loyalty. Therefore, to enhance customer satisfaction and loyalty, service quality and value of internet banking should be improved through reinforcing customers' trust in internet service quality.

Information Processing Culture and Information Processing Effectiveness : An Exploratory Study (기업의 정보처리문화와 기업 정보활동의 효과성에 관한 탐색적 연구)

  • Jeon, Seong-Hyeon;Park, Geun-Seok
    • Asia pacific journal of information systems
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    • v.2 no.2
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    • pp.3-14
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    • 1992
  • Information processing culture is presented as an integrative concept for representing the cultural aspects of organizational information processing, and its effects on organizational information processing effectiveness are investigated. Based upon a review of literature on organizational culture, the dimensions of information processing culture are drawn and validated empirically. It is found that information processing culture consists of two dimensions, information value perception and information processing rituals, the latter being further consisting of the volume of formal information processing, the structural support for information processing, and the degree of formalization for information recording and transmission. It is also found that information value perception has a strong effect on organizational information processing effectiveness. The implications of the findings are discussed.

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The impact of safety climate on job satisfaction, intention to turnover and organizational citizenship behavior (조직의 안전 분위기가 근로자의 직무태도에 미치는 영향)

  • Lee, Kyoung-Ah;Lee, Jae-Hee;Oah, She-Zeen
    • Proceedings of the Safety Management and Science Conference
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    • 2011.04a
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    • pp.309-317
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    • 2011
  • Data were collected from employees(N=155) working in manufacturing industry to assess the impact of safety climate on job satisfaction, organizational citizenship behavior, and intention to turnover. Subordinate dimensions of the safety climate measured in our study were management value, immediate supervisor, safety communication, safety training, and safety practice. The results show that management value and immediate supervisor, of safety climate's dimensions, impact on job satisfaction and organizational citizenship behavior. Intention to turnover was influenced by only immediate supervisor.

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Pregnant Women's Value of Children: Sex Preference and Pregnancy Motivation (임신부의 자녀관 : 성선호와 임신동기)

  • 박경애
    • Journal of the Korean Home Economics Association
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    • v.31 no.1
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    • pp.25-33
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    • 1993
  • Sex preference and pregnancy motivation are analyzed using the data of 117 pregnant women in Chonju City. The results indicate that women prefer son, regardless of various sociodemographic variables such as pregnancy experience, number of children, women's education, occupation, income, religion, experience, number of children, women's education, occupation, income, religion, and men's education and occupation. Sex preference is statistically significant by women's marital status and age, and children's sex composition. The analysis on 19 pregnancy motivation items shows that pregnancy motivation differs by women's occupation, marital status, number of children, education and their partner's education. Factor analysis on pregnancy motivation items reveals six dimensions for all pregnancy: economic ability, value of child-care, psychological stability, family lineage, old economic dependency are statistically significant dimensions for son preference compared with daughter preference.

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SAMI Galaxy Survey Data Release 2: Absorption-line Physics

  • Oh, Sree;Scott, Nicholas;van de Sande, Jesse
    • The Bulletin of The Korean Astronomical Society
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    • v.43 no.2
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    • pp.53.1-53.1
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    • 2018
  • We present the second data release from the SAMI Galaxy Survey. The data release contains reduced spectral cubes for 1559 galaxies, about 50% of the full survey, having a redshift range 0.004 < z < 0.113 and a large stellar mass range 7.5 < log($M_*/M_{\odot}$) < 11.6. This release also includes stellar kinematic and stellar population value-added products derived from absorption line measurements, and all emission line value-added products from Data Release One. The data are provided online through Australian Astronomical Optics' Data Central. Our poster presents stellar/gas kinematics on the metallicity-mass plane and highlight several galaxies from the SAMI Galaxy Survey that have interesting stellar and gas kinematics. For more information about data release 2, please see: https://sami-survey.org/abdr.

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Optimization of Model based on Relu Activation Function in MLP Neural Network Model

  • Ye Rim Youn;Jinkeun Hong
    • International journal of advanced smart convergence
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    • v.13 no.2
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    • pp.80-87
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    • 2024
  • This paper focuses on improving accuracy in constrained computing settings by employing the ReLU (Rectified Linear Unit) activation function. The research conducted involves modifying parameters of the ReLU function and comparing performance in terms of accuracy and computational time. This paper specifically focuses on optimizing ReLU in the context of a Multilayer Perceptron (MLP) by determining the ideal values for features such as the dimensions of the linear layers and the learning rate (Ir). In order to optimize performance, the paper experiments with adjusting parameters like the size dimensions of linear layers and Ir values to induce the best performance outcomes. The experimental results show that using ReLU alone yielded the highest accuracy of 96.7% when the dimension sizes were 30 - 10 and the Ir value was 1. When combining ReLU with the Adam optimizer, the optimal model configuration had dimension sizes of 60 - 40 - 10, and an Ir value of 0.001, which resulted in the highest accuracy of 97.07%.

The Influence of Job Stress, DiSC Behavioral Type and Organizational Social Capital on Job Satisfaction among Some Nurses (간호사의 직무스트레스와 DiSC 행동유형 및 조직사회자본이 직무만족에 미치는 영향)

  • Roh, Eun-Kyung;Shin, Seung-Ok
    • Korea Journal of Hospital Management
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    • v.20 no.4
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    • pp.14-30
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    • 2015
  • Purpose: This study was conducted to investigate the independent role of sub-dimensions of job stress, DiSC(R) type of personal behavior, and organizational social capital on job satisfaction and to identify the structural relation among them. Method: Study subjects were 317 registrated nurses employed in 4 general hospitals in a metropolitan city. Results: As the results of multiple regression analysis, the factors influenced independently on overall job satisfaction were as follows; job stress were significantly decreased job satisfaction. Regarding DiSC, job satisfaction of influence type was significantly higher than that of conscientiousness type. Of sub-dimension of OCS, the higher common value and reciprocity were, the high over all job satisfaction, but in a sub-dimension(trust), the relationship was reversed. Major findings of structural equation model analysis were as follows. Regarding DiSC, there were founded only direct effect on job satisfaction(D, i, S>C in relations with peer and others, job performance, retrospectively). Regarding common value of OCS, there were founded significant positive direct effect and indirect effect via job stress on all sub-dimensions of job satisfaction. Regarding trust of OCS, there were founded negative direct effect alone on 2 sub-dimensions of job satisfaction(work itself, job performance). Regarding trust of OCS, there were founded positive direct and indirect effect on satisfaction towards work itself, and indirect effect alone on 2 sub-dimensions(relations with peer and others, job performance). Conclusion: Summing up above finding, to manage job satisfaction of nurses, it is suggested for nursing staffs to provide behavioral training programs according to type of DiSC(R) and to introduce strategic programs fostering organizational social capital such as common vision and reciprocity.