• Journal of Information Technology Applications and Management
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• v.20 no.3_spc
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• pp.279-293
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• 2013

In general, researchers, policymakers, and practitioners consider innovation by producers as a primary mode in a market economy. However, the recent research has shown that some of the most important, novel products and processes have been developed by users-both user firms and individual end-users. According to von Hippel [1988], he found that they were the developers who made about 80 percent of the most important scientific instrument innovations as well as the major innovations in semiconductor processing. In this research, we conducted grounded research on user-led innovation at the corporate-level. Also, we analyzed the train development project (SR000) of Seoul Metropolitan Rapid Transit Corporation (SMRT). We focused on identifying the success factors of user-led innovation, and development process.

• Journal of Korea Technology Innovation Society
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• v.6 no.2
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• pp.159-174
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• 2003

This study reviews the emerging new model of science and technology decision making process. It examines the open source software development model and community-based innovation model in technological innovation and the active participation model of Consensus Conference and Citizen's Jury in science and technology policy decision making. It argues that the role and influence of users in innovation and policy making is becoming important in these emerging models and the existing supplier-led, bureaucratic model of science and technology decision making model is changing.

• Proceedings of the Technology Innovation Conference
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• 1996.12a
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• pp.154-178
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• 1996

This paper applies the technology-gap trade theory to explaining radical changes in the competitive positions of countries in world machine tool markets over the last three decades. It develops the notion that the innovation gaps in machine tools among countries led to the inter-country differences in the competitive performance in the sector as well as in its user sectors. Since competitive advantage largely depends on a capability to improve, create and apply technology to market competition, a higher innovative performance in one country than another is closely related to a higher innovative performance. A higher innovative performance in machine tools is also associated with a higher competitive performance of the large areas of its user sectors, due to sectoral interdependences and externalities generated by machine tool innovations. The results of empirical investigation through a panel data analysis show that the international gaps in machine tool innovations appeared to have a positive significant relationship with the differences in the export performance of both the machine tool sector and its user sector across countries.

• Journal of Information Technology Services
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• v.18 no.5
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• pp.193-207
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• 2019

In recent years, Digital Social Innovation has been emerging at home and abroad and new solutions are being proposed by the perspective of User using digital technology in order to solve social and economic problems of the city. In addition, Living Labs which is an innovative tools and space enable to solve problems doing activities with various participants led by users. Therefore, this study aims to systematically manage the activities of Living Lab in Digital Social Innovation and improves the Living Lab sustainability using the performance indicators which are going to be developed. Furthermore, construct the appropriate indicator of each project process and take test at real Living Labs. As a result, performance indicator was derived from each procedure in the Living Lab project, and proved validity and reliability of the indicators through qualitative and quantitative methods by interviews and the questionnaire from the participants of Living Labs.

• Journal of the Korean Institute of Educational Facilities
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• v.27 no.4
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• pp.11-16
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• 2020

Today, the paradigm of education is changing from teacher-centered, facility-centered, supplier-centered to student-centered, people-centered, and user-centered. In 2019, the Ministry of Education promoted the school space innovation project to provide a school space as a balanced life space, such as learning, play, and rest, through educational activities led by students, who are the leaders of the future society. Based on this, Incheon Metropolitan City Office of Education prepared a manual for practice while carrying out a project to build a future classroom. In those projects 'user participatory design' is applied as a new design approach and facilitators play an important role as experts in the process of user participatory design. However, it is different from the guidelines by the Ministry of Education in terms of facilitator role; facilitator in Incheon's future classroom projects can be in charge of designer part. This was possible because the design scope was limited to the classroom space and the construction permit work was not applied, and the Incheon Metropolitan City Office of Education seems to be able to successfully implement the plan derived through 'user participatory design' under the responsibility of the facilitator. However, this may be considered to be inconsistent with the basic purpose of the school space innovation project. In the case of the school unit project, it is considered that more systematic supplementation is necessary.

• Journal of Engineering Education Research
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• v.21 no.6
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• pp.118-127
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• 2018

Recently, universities have applied a living lab as a user-led innovation model. This study analyzed two cases, British Columbia University, and D University. They are trying to change current provider-centered and expert-centered education model which encounters the limitations. To deriving the characteristics of university living lab, we analyzed the background, goals, methods, and implications of each case. The University of British Columbia operated a living lab centered on university buit-in environment. Students and faculty members participated in the living lab as proconsumers. D University operated a living lab as part of industry - academia cooperation and regional cooperation. The local community was set up as a living lab and knowledge providers, students, and users, local citizens, solved the problem jointly. Although the methods of living labs are different from each other, they are introducing new research and education methods and utilizing participatory governance.

• Quality Improvement in Health Care
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• v.29 no.2
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• pp.47-63
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• 2023

Purpose:This study aims to suggest the future direction for applying service design to improve the quality of healthcare as part of hospital service innovation and present implementation plans in Korea, based on a review of quality improvement activities and the current status of service design applications. Methods: Through a literature review, we examined the status of service design introduction and application in the healthcare field, focusing on cases in the US and Europe. The possibility and limitations of service design in the healthcare field were examined through a comparison of oversea and domestic cases. Results: Recently, service design has begun to be applied to the healthcare field worldwide. Service design shows the possibility of an alternative that alleviates and complements the limitations of existing quality improvement activities. It also offers the possibility of creating new organizational improvement and innovation approaches through integration and convergence with existing quality improvement activities and management innovation. Conclusion: To effectively apply service design to hospitals, it is necessary to integrate internal organizations related to service improvement, combine methods, and objectively measure and evaluate performance. To this end, we propose the operation of a nationwide education and training center for quality improvement and service design led by academic society. Service design will provide an opportunity to change the management innovation and organizational culture of hospitals beyond the scope of the current quality improvement, which deals only with micro-subjects of individual hospitals.

• Journal of Korea Technology Innovation Society
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• v.20 no.4
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• pp.915-938
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• 2017

This study examines the case of living lab led by intermediary and explores the development possibility as living lab platform. The analyzed cases are 'The Seoul Innovation Park Living lab', 'Korea Senior Living lab' of Seongnam Senior Experience complex, and 'Disaster Safety Living lab'. As a result of the analysis, all three cases have formed a user panel to form a living lab platform, and provide living lab service to internal and external organizations. A common feature that combines a technology platform with a 4Ps-based governance platform is identified. However, the characteristics, the meaning, and the process are different from case to case. In the future, the living lab platform needs to share learning experiences that are going on individually, since domestic living lab platform is in the early stage. Through this, it is necessary to seek collaboration and cooperation with related similar projects, and to jointly promote institutional and physical infrastructures related to living labs.

• 한국벤처창업학회:학술대회논문집
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• 2017.08a
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• pp.37-47
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• 2017

The digital multi-sided platform has led the growth of industries. Accelerating this growth, generativity allowed innovation based on boundary-less modularity. Online games are a rich source of research but most of the research is dedicated in examining only the online game itself. However, there is a growing need to understand online games in an ecosystem level for a new phase of evolution is starting based on generativity. With generativity, online game users now make new graphics and quest that can be added and shared to the already existing game environment. The ecosystem is moving towards finding an amicable multi-sided distribution platform for these user generated game contents. Preliminary data suggest the possibility of actual connection between generativity and users' game engagement. Interviews and surveys will be prepared to find out the details of the possible relationship and how the ecosystem will shape accordingly.

• Journal of the Korean Institute of Educational Facilities
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• v.27 no.2
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• pp.35-47
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• 2020

The need for communication is emphasized in decision making, design methods and processes for the educational environment that contain new curricula and learning methods. In this study, we tried to find the direction and agenda of learner-centered environment restructuring through the 'user-integrated platform' in which various subjects related to school space environment understand each other's position and overcome the barriers and prejudices of each sector. The project was planned in a 'bottom-up process' method that uncovered the singularities of the previous stage and led the main contents of the next stage. The various subjects who participated in the project shared their own experiences and different positions regarding the school space. At the workshop, the topics of the participating teams were divided into two categories. The teams in the category of the 'school culture and space' insisted innovation of 'the school culture' as a premise for the restructuring of the 'school space', and proposed schools with different interpretations of 'authority and rules of school', 'the meaning of learning and play' and 'the main character of school. The teams in the category of the 'school borders and spaces' focused on 'communication' and proposed schools containing 'emotional care of students', 'borders between schools and villages', 'village community schools', and 'interspace and niche time'. After the workshop, we were able to derive the direction and architectural strategy of the school space restructuring by analyzing the works of the participants. Through this study, we confirmed the possibility of translating user's ideas into the professional domain through careful planning, preparation, facilitation, and analysis in Participatory Design.