• Title/Summary/Keyword: User Evaluation Score

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Measuring Library User Satisfaction using the Public-service Customer Satisfaction Index (PCSI) (공공기관 고객만족지수(PCSI) 모형을 적용한 도서관 고객만족도 측정)

  • Kwon, Nahyun;Pyo, Soon Hee;Lee, Jungyeoun
    • Journal of the Korean Society for Library and Information Science
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    • v.52 no.1
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    • pp.313-340
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    • 2018
  • The purpose of this study was to design a PCSI model that can be applicable to measurement of library user satisfactions, which can be used in evaluating organizational performance. The National Assembly Library (NAL) was selected as a case to design a PCSI-based model and to test the model by conducting a self-administered survey of 341 internal and external library users. The model was validated to have a satisfactory model fit. Fitting the model, the study confirms that the service qualities of the NAL affect user satisfactions, which in turn affects organizational performances. The PCSI score of the library was 80.4, which can be used as a useful index that can compare the library's performance with other organizations in the similar public domain. Major contributions of this study are two-fold: the PCSI-based model proposed in this study provides a theoretical basis that assesses organizational performance of libraries via user satisfaction; and libraries can utilize the model as a management tool to assess the organizational performance from the user perspective.

A Study on the Usability of Graphic User Interface by the User Behavior in a Mobile Music Streaming App (모바일 음악 스트리밍앱의 사용자 행태에 따른 GUI 사용성 연구)

  • Park, Il Kwun
    • Design Convergence Study
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    • v.14 no.2
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    • pp.151-168
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    • 2015
  • As the market of music download stores moved into the mobile epoch the market was growing explosively. Recently, the digital music market tends to move from the mp3 download market to streaming service and the users can use the service on their mobile devices without reference to any inconvenient download and limited storage capacity. It was found that they mainly use the recommendation music playlist, instant player, main player and sharing of the functions of the streaming service from the user behavior research. This is noticeable features that set apart from the mp3 download service. However, the interface design of the streaming app followed the previous service and it needs the optimization of its UI design. In this study, the usability of high ranked three mobile streaming apps was evaluated. The result of the test was that Naver music and Bugs had high scores overall in four sections of the streaming service features. On the other hand, the Melon had primarily high score in color application on the service. The aim of this study is to suggest the direction of the UI design of music streaming service through the understanding of essence of streaming service and evaluation the usability test.

Study on Measuring Geometrical Modification of Document Image in Scanning Process (스캐닝 과정에서 발생하는 전자문서의 기하학적 변형감지에 관한 연구)

  • Oh, Dong-Yeol;Oh, Hae-Seok;Rhew, Sung-Yul
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.10 no.8
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    • pp.1869-1876
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    • 2009
  • Scanner which is a kind of optical devices is used to convert paper documents into document image files. The assessment of scanned document image is performed to check if there are any modification on document image files in scanning process. In assessment of scanned documents, user checks the degree of skew, noise, folded state and etc This paper proposed to how to measure geometrical modifications of document image in scanning process. In this study, we check the degree of modification in document image file by image processing and we compare the evaluation value which means the degree of modification in each items with OCR success ratio in a document image file. To analyse the correlation between OCR success ratio and the evaluation value which means the degree of modification in each items, we apply Pearson Correlation Coefficient and calculate weight value for each items to score total evaluation value of image modification degrees on a image file. The document image which has high rating score by proposed method also has high OCR success ratio.

Analyses on Spatial Compositions and Furniture Characteristics of Children's Reading Rooms in Public Libraries (공공도서관 아동열람실의 공간구성 및 가구특성 분석)

  • Jeon, Se-Ran;Lee, Ji-Hyun;Kim, Soo-Young
    • Korean Journal of Air-Conditioning and Refrigeration Engineering
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    • v.24 no.7
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    • pp.567-577
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    • 2012
  • This study examines the spatial compositions of children's reading rooms, furniture characteristics, and users' satisfaction levels for the furniture in public libraries. Field measurements and surveys were performed in 5 public libraries. Results imply that the spatial compositions of reading rooms in libraries were classified into three categories according to the locations of bookshelves and reading space. Management areas should not be located at the edge of reading rooms but be located at the center of reading rooms to avoid clerks' narrow viewing angle toward young kids and to ensure security for the kids. The evaluation for bookshelves according to evaluation checklists was acceptable, but users were not always satisfied with the bookshelves due to the inappropriate positions of books in shelves. The evaluation for desks was generally acceptable according to the checklists and users were satisfied with them. In general, the desk with higher scores by the checklist provided better satisfaction to users. However, the score by checklist for chair and user satisfaction were not always similar each other. Convenience areas in reading rooms were not enough compared to bookshelf, reading and management area. Computer tables that were designed in a way that users sit down and use the computers were highly preferred.

Pairwise fusion approach to cluster analysis with applications to movie data (영화 데이터를 위한 쌍별 규합 접근방식의 군집화 기법)

  • Kim, Hui Jin;Park, Seyoung
    • The Korean Journal of Applied Statistics
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    • v.35 no.2
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    • pp.265-283
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    • 2022
  • MovieLens data consists of recorded movie evaluations that was often used to measure the evaluation score in the recommendation system research field. In this paper, we provide additional information obtained by clustering user-specific genre preference information through movie evaluation data and movie genre data. Because the number of movie ratings per user is very low compared to the total number of movies, the missing rate in this data is very high. For this reason, there are limitations in applying the existing clustering methods. In this paper, we propose a convex clustering-based method using the pairwise fused penalty motivated by the analysis of MovieLens data. In particular, the proposed clustering method execute missing imputation, and at the same time uses movie evaluation and genre weights for each movie to cluster genre preference information possessed by each individual. We compute the proposed optimization using alternating direction method of multipliers algorithm. It is shown that the proposed clustering method is less sensitive to noise and outliers than the existing method through simulation and MovieLens data application.

A Study on the Post-Occupancy Evaluation of the Types of the Learning Space Unit in Elementary Schools (열린 학교 단위학습공간의 구성유형별 건물성능평가에 관한 연구 - 대구광역시 소재 초등학교를 대상으로 -)

  • Choi, Jae-Young;Lee, Sang-Hong;Choi, Moo-Hyuck
    • Journal of the Korean Institute of Educational Facilities
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    • v.10 no.2
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    • pp.15-22
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    • 2003
  • The purpose of this study is to find problems and to provide architectural design standards of the Learning Space Unit(L.S.U.) in Elementary Schools through the Post-occupancy Evaluation(POE). In this study, we found six major problems of the type of the L.S.U. in elementary schools. More than 50% of users expressed dissatisfactions in these items : size, safety, cooling facility, noise, privacy and primary meaning for its original purpose. After the interrelation-analysis, we checked pros and cons about each forms of L.S.U. It is the result of analysis of the layout method in L.S.U. 1) "$8.4m{\times}8.4m$" classroom unit got the highest positive responses 2) "2-classroom type" and "4-classroom type" got higher score than "3-classroom type" 3) "Whole faced type" 1) made more active Multi-space than "Partial faced type" 4) prefered prepared "Open-classroom" to "Closed-classroom" 5) 'Zoning type between L.S.U.s' couldn't influence to user's responses. Designers can consult those informations when they plan a new, remodeling and additional elementary school.

Convergence evaluation method using multisensory and matching painting and music using deep learning based on imaginary soundscape (Imaginary Soundscape 기반의 딥러닝을 활용한 회화와 음악의 매칭 및 다중 감각을 이용한 융합적 평가 방법)

  • Jeong, Hayoung;Kim, Youngjun;Cho, Jundong
    • Journal of the Korea Convergence Society
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    • v.11 no.11
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    • pp.175-182
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    • 2020
  • In this study, we introduced the technique of matching classical music using deep learning to design soundscape that can help the viewer appreciate painting and proposed an evaluation index to evaluate how well matching painting and music. The evaluation index was conducted with suitability evaluation through the Likeard 5-point scale and evaluation in a multimodal aspect. The suitability evaluation score of the 13 test participants for the deep learning based best match between painting and music was 3.74/5.0 and band the average cosine similarity of the multimodal evaluation of 13 participants was 0.79. We expect multimodal evaluation to be an evaluation index that can measure a new user experience. In addition, this study aims to improve the experience of multisensory artworks by proposing the interaction between visual and auditory. The proposed matching of painting and music method can be used in multisensory artwork exhibition and furthermore it will increase the accessibility of visually impaired people to appreciate artworks.

Route Optimization Algorithm Based on Game Theory for Tourism Routes at Pseudo-Imperial Palace

  • Liu, Guangjie;Zhu, Jinlong;Sun, Qiucheng;Hu, Jiaze;Yu, Hao
    • Journal of Information Processing Systems
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    • v.17 no.5
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    • pp.879-891
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    • 2021
  • With improvements in living conditions, an increasing number of people are choosing to spend their time traveling. Comfortable tour routes are affected by the season, time, and other local factors. In this paper, the influencing factors and principles of scenic spots are analyzed, a model used to find the available routes is built, and a multi-route choice model based on a game theory utilizing a path recommendation weight is developed. A Monte Carlo analysis of a tourist route subjected to fixed access point conditions is applied to account for uncertainties such as the season, start time, end time, stay time, number of scenic spots, destination, and start point. We use the Dijkstra method to obtain multiple path plans and calculate the path evaluation score using the Monte Carlo method. Finally, according to the user preference in the input path, game theory generates path ordering for user choice. The proposed approach achieves a state-of-the-art performance at the pseudo-imperial palace. Compared with other methods, the proposed method can avoid congestion and reduce the time cost.

Evaluation of the Effect of Educational Smartphone App for Nursing Students

  • Yeon, Seunguk;Seo, Sukyong
    • International Journal of Advanced Culture Technology
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    • v.7 no.2
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    • pp.60-66
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    • 2019
  • The purpose of this study was to compare the effect of educational smartphone app with the effect of learning using conventional paper material. We developed an educational app for nursing students to learn how to read blood pressure and how to take a pulse. Evaluated was the effect of the app-based education by measuring the short term memory (right after the education), the long term memory (a week later) and the satisfaction. 25 college nursing students participated for the experiment group using the app-based education and 25 for the control group using paper-based education. We applied for statistical analysis Fisher's exact test and Independent t-test. The satisfaction of the app user's appeared significantly higher than that of the paper material user's (t=2.322, p=0.024). The short term memory score was 0.23 points higher in the experimental group (6.46 points) than in the control group (6.23 points), which was not statistically significant (t =0.422, p =0.675). Similar result came for the long term memory (t=1.006, p=0.320). After adjusting for the effect of a college grade using ANCOVA, the effect on memory was significantly higher in the experiment group. There might be differences in learning ability between the experimental and the control groups.

A Multi-category Task for Bitrate Interval Prediction with the Target Perceptual Quality

  • Yang, Zhenwei;Shen, Liquan
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • v.15 no.12
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    • pp.4476-4491
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    • 2021
  • Video service providers tend to face user network problems in the process of transmitting video streams. They strive to provide user with superior video quality in a limited bitrate environment. It is necessary to accurately determine the target bitrate range of the video under different quality requirements. Recently, several schemes have been proposed to meet this requirement. However, they do not take the impact of visual influence into account. In this paper, we propose a new multi-category model to accurately predict the target bitrate range with target visual quality by machine learning. Firstly, a dataset is constructed to generate multi-category models by machine learning. The quality score ladders and the corresponding bitrate-interval categories are defined in the dataset. Secondly, several types of spatial-temporal features related to VMAF evaluation metrics and visual factors are extracted and processed statistically for classification. Finally, bitrate prediction models trained on the dataset by RandomForest classifier can be used to accurately predict the target bitrate of the input videos with target video quality. The classification prediction accuracy of the model reaches 0.705 and the encoded video which is compressed by the bitrate predicted by the model can achieve the target perceptual quality.