• Title/Summary/Keyword: User Characteristics

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User Benefit Characteristics of Customized Housing Design Guideline for Childcare Families (사용자혜택 이론에 따른 신혼·육아가구 맞춤형 주택계획가이드 라인의 특성 연구)

  • Lee, Yeunsook;Ahn, Somi;Park, Jaehyun
    • Korean Institute of Interior Design Journal
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    • v.25 no.5
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    • pp.63-70
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    • 2016
  • Modern society is suffering from the phenomena of low-fertile, ultra-aging, and low-growth. On this social flow, most social classes undergo vulnerable situation and their overall housing and living condition have difficulties. So far many housing guidelines for diverse population were developed, recently, inclusive 'Customized Housing Design Guideline for Childcare Families' in terms of maintaining family and society has been completed. The purpose of this study is to analyze User Benefit Characteristics of 'Customized Housing Design Guideline for Childcare Families'. The research subjects are essential 140 guidelines appropriate to children's development and parents' care. The research method is contents analysis and the analysis criterion are 4 concepts of the User Benefit Criteria- 'Behavioral Facilitation (BF)', 'Physiological Maintenance (PhM)', 'Perceptual Maintenance (PM)', 'Social Facilitation (SF)'. 3 people inter-raters reliability was established. Altogether, the guidelines were rated in the order of PhM>PM>BF>SF, and these characteristics are similar as common universal design guidelines. This showed the supportability of spatial characteristics in the guidelines related to user's special behaviors. Also, the results show the importance of outdoor space planning for safe social interactions. The supportable characteristics of 'Customized Housing Design Guideline for Childcare Families' could be expected to efficiently apply for new housing development in the future.

The Effect of Mobile Office Service Quality Factors on the User Satisfaction : Focused on Usage and Job Characteristics (모바일 오피스의 품질 요인이 이용자 만족에 미치는 영향 : 이용 행태와 직무 특성을 중심으로)

  • Koo, Sung-Whan;Lee, Ji-Eun;Shin, Min-Soo
    • Journal of Information Technology Services
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    • v.11 no.2
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    • pp.1-17
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    • 2012
  • This study based on DeLone and McLean's IS success model aims to identify mobile office service factors affecting user satisfaction. The result of analysis showed that user satisfaction was positively related to job performance, and mobility and information quality affects user satisfaction. In addition to that, we carried out separated hypotheses test to investigate mobile office service factors depending on usage(frequently used functions) and job characteristics classified generally as either primary or support activities. As a result of this research, somewhat different results were derived. The main results of this study are that mobility is the most important factor affecting user satisfaction, and mobile office services should be more strictly guaranteed in quality especially if it supports primary activities of customer companies such as sales.

The User's Cognitive Characteristics and Design of VCRs Remote Controller (VCRs 원격제어기의 인지적 특성 및 설계)

  • Gwak, Hyo-Yeon;Lee, Sang-Do
    • Journal of the Ergonomics Society of Korea
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    • v.18 no.3
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    • pp.73-86
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    • 1999
  • Nowadays, VCR(Video Cassette Recorder) has various functions, but users use to fail operating these function because of the complexity of operation. The process of operating VCR contains user's cognitive characteristics. It is necessary for designing it that we must identify a user's mental process in the behind of operational behaviors. This effort, as well as considering physical dimensions and layout, can make VCR easy to use. In this research, VCR remote controller are analyzed by the cognitive method and experiments. Three types of VCR remote controllers, cognitive VCR models and two non-cognitive(typical) VCR models, are adopted as experimental objects to test the validation of the suggested user's cognitive mode of VCR. As results, when VCR was operated by the cognitive prototype of remote controller, task completion time was reduced to 80.5%, and the number of errors was reduced to 96.8%.

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An Empirical Analysis on the Service Quality and the User Satisfaction in e-Trade Portal Sites (전자무역 포탈사이트의 서비스품질과 이용자만족도에 관한 실증적 연구)

  • Moon, Hee-Cheol;Song, Woo-Yong;Hwang, Kyung-Yun
    • International Commerce and Information Review
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    • v.6 no.1
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    • pp.77-98
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    • 2004
  • This paper examines the major determinants affecting the user satisfaction on e-Trade portal sites in small and medium-sized exporters. The development of our research model is based on the empirical studies on the service quality of information system, web sites or Internet shopping mall, and on the factors influencing the user satisfaction. With the help of a regression analysis and factor analysis, five hypotheses are derived and tested. The results from regression analysis suggest that the user satisfaction of e-Trade portal sites is affected by information characteristics and ease of use of e-Trade portal sites. In addition, the user satisfaction of e-Trade portal sites is enhanced by support for international trade. Our findings will be useful, especially for those who are planning to build user-oriented e-Trade portal sites.

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Individual Characteristics Affecting User's Intention to Use Internet Shopping Mall (개인 특성이 인터넷 쇼핑몰 사용의도에 미치는 영향)

  • Suh, Chang-Kyo;Seong, Seok-Ju
    • Asia pacific journal of information systems
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    • v.14 no.3
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    • pp.1-22
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    • 2004
  • Technology acceptance model(TAM) has been widely used to predict the end-user's acceptance of a new IT/IS. We used TAM as a theoretical foundation to explain user's intention to use an Internet shopping mall. The theoretical model is tested with the questionnaires from 308 users of an Internet shopping mall. Results show that several individual characteristics such as Internet skills and self-efficacy have a significant impact on user's perception of usefulness and ease of use. Results also show that both perceived enjoyment and perceived usefulness of Internet shopping mall strongly predict intention to use the Internet shopping mall. However, perceived ease of use has no direct influence on intention to use the Internet shopping mall. Personal innovativeness and Internet skills also have a positive effect on perceived enjoyment. Therefore, Internet shopping mall managers have to consider intrinsic motivational factor(enjoyment) as well as extrinsic motivational factor(usefulness). In addition, individual characteristics should be emphasized to form the positive beliefs about using the Internet shopping mall.

The Effect of SNS Prosumer Activity Characteristics and Relationship Quality on User Satisfaction and Loyalty Intention (SNS 프로슈머활동 특성과 관계품질이 이용자만족과 충성의도에 미치는 영향)

  • Kwon, Do-Hee;Cho, Chul-Ho
    • Journal of Korean Society for Quality Management
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    • v.47 no.1
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    • pp.125-138
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    • 2019
  • Purpose: The present research was designed to explore a causal relationship among SNS prosumer characteristics, relationship quality, user satisfaction, and loyalty intention, and we intended to explore mediating role of relationship quality in the causal relationship. Methods: As survey tool, questionnaire that had obtained validity and reliability through literature survey and pretest survey, and sample 214 was analyzed using SEM analysis method. Results: All theoretical relationships, except the relationship between information provision and relational quality, proved to be significant. The relationship quality plays an important intermediary role in the research model. Conclusion: The characteristics of SNS prosumer activity can be summarized by interaction and informational provision. To increase user satisfaction and loyalty, it is necessary to support these characteristics and strengthen relationships with customers.

The Method to Build Knowledge-Base for User's Preference Retrieval (감성정보검색을 위한 지식베이스 구축방법)

  • Kim, Don-Han
    • Proceedings of the Korean Society for Emotion and Sensibility Conference
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    • 2008.10a
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    • pp.5-8
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    • 2008
  • This study proposed the Knowledge Base Building method reflecting the user's preferences based on the fuzzy set theory to develop information contents which support pedestrian's navigation. This research evaluated subject's preferences on the commercial spaces set to the hypothetical destination. Also it surveyed the causal relationship between the visual characteristics and the emotional characteristics to propose the methods of Navigation Knowledge Base (NKB). The NKB was composed by three elements; 1.the correlation model between emotional characteristics, 2.the causal relationship between visual characteristics and emotional characteristics, 3.the transformation model between visual characteristics and the physical characteristics.

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Interpretation on User Interface from the Design Point of View (디자인 관점으로의 사용자 인터페이스의 해석)

  • 박영목
    • Archives of design research
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    • v.17 no.2
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    • pp.189-198
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    • 2004
  • User interlace comes out from the combination of various school systems. It may be a strong point but could be a weak point, as the characteristics and peculiarity of specific school system cannot be well reflected. Therefore, the study aims to find the oughtness of developing the user interface system on which the characteristics and peculiarity of design area are reflected, and to find the necessary features and viewpoint in development. To make this, this study examines the relationship of human and target, and technical form and meaning of the relationship regarding the user interface, and analyzes the similarity and difference through the design comparison. In addition, this study looks the background for the introduction of user interface in design area and analyzes the cause to study the relationship between the design and user interface. Consequently, the concept and system of the user interface can be included in the broad sense of design, but has not been developed into the appropriate system for the characteristics of design. Therefore, it is necessary to develop the concept, method and knowledge considering the characteristics of design upon concept interpretation and development process.

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An Empirical Study on How the Moderating Effects of Individual Cultural Characteristics towards a Specific Target Affects User Experience: Based on the Survey Results of Four Types of Digital Device Users in the US, Germany, and Russia (특정 대상에 대한 개인 수준의 문화적 성향이 사용자 경험에 미치는 조절효과에 대한 실증적 연구: 미국, 독일, 러시아의 4개 디지털 기기 사용자를 대상으로)

  • Lee, In-Seong;Choi, Gi-Woong;Kim, So-Lyung;Lee, Ki-Ho;Kim, Jin-Woo
    • Asia pacific journal of information systems
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    • v.19 no.1
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    • pp.113-145
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    • 2009
  • Recently, due to the globalization of the IT(Information Technology) market, devices and systems designed in one country are used in other countries as well. This phenomenon is becoming the key factor for increased interest on cross-cultural, or cross-national, research within the IT area. However, as the IT market is becoming bigger and more globalized, a great number of IT practitioners are having difficulty in designing and developing devices or systems which can provide optimal experience. This is because not only tangible factors such as language and a country's economic or industrial power affect the user experience of a certain device or system but also invisible and intangible factors as well. Among such invisible and intangible factors, the cultural characteristics of users from different countries may affect the user experience of certain devices or systems because cultural characteristics affect how they understand and interpret the devices or systems. In other words, when users evaluate the quality of overall user experience, the cultural characteristics of each user act as a perceptual lens that leads the user to focus on a certain elements of experience. Therefore, there is a need within the IT field to consider cultural characteristics when designing or developing certain devices or systems and plan a strategy for localization. In such an environment, existing IS studies identify the culture with the country, emphasize the importance of culture in a national level perspective, and hypothesize that users within the same country have same cultural characteristics. Under such assumptions, these studies focus on the moderating effects of cultural characteristics on a national level within a certain theoretical framework. This has already been suggested by cross-cultural studies conducted by scholars such as Hofstede(1980) in providing numerical research results and measurement items for cultural characteristics and using such results or items as they increase the efficiency of studies. However, such national level culture has its limitations in forecasting and explaining individual-level behaviors such as voluntary device or system usage. This is because individual cultural characteristics are the outcome of not only the national culture but also the culture of a race, company, local area, family, and other groups that are formulated through interaction within the group. Therefore, national or nationally dominant cultural characteristics may have its limitations in forecasting and explaining the cultural characteristics of an individual. Moreover, past studies in psychology suggest a possibility that there exist different cultural characteristics within a single individual depending on the subject being measured or its context. For example, in relation to individual vs. collective characteristics, which is one of the major cultural characteristics, an individual may show collectivistic characteristics when he or she is with family or friends but show individualistic characteristics in his or her workplace. Therefore, this study acknowledged such limitations of past studies and conducted a research within the framework of 'theoretically integrated model of user satisfaction and emotional attachment', which was developed through a former study, on how the effects of different experience elements on emotional attachment or user satisfaction are differentiated depending on the individual cultural characteristics related to a system or device usage. In order to do this, this study hypothesized the moderating effects of four cultural dimensions (uncertainty avoidance, individualism vs, collectivism, masculinity vs. femininity, and power distance) as suggested by Hofstede(1980) within the theoretically integrated model of emotional attachment and user satisfaction. Statistical tests were then implemented on these moderating effects through conducting surveys with users of four digital devices (mobile phone, MP3 player, LCD TV, and refrigerator) in three countries (US, Germany, and Russia). In order to explain and forecast the behavior of personal device or system users, individual cultural characteristics must be measured, and depending on the target device or system, measurements must be measured independently. Through this suggestion, this study hopes to provide new and useful perspectives for future IS research.

Factors Related to the Satisfaction of User for the Order Communication System (처방전달시스템(Order Communication System) 사용자의 직무만족도에 영향을 미치는 요인)

  • Cho, Seang-Sig;Jang, Sook-Jin;Moon, Dae-Soo;Cheun, Jai-Woo;Park, Young-Jin
    • Korean Journal of Clinical Laboratory Science
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    • v.37 no.2
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    • pp.102-110
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    • 2005
  • The purpose of this study was to examine the factors related to satisfaction of users for the order communication system (OCS). The subjects of this study were 98 clerks at Chosun university hospital. The instruments used for this study were the conveniency and the practical application of the data developed by Lee, the satisfaction level developed by Sea Seang-mi and Kim in-sook. The data was analyzed by using the t-test, ANOVA, Pearson Correlation, Stepwise Multiple Regression with SPSS 10.0 program. The mean scores of the conveniency, the practical application of the data and the satisfaction level of user for the OCS was 3.28, 3.29 and 3.34, respectively. In general characteristics of the respondents, influencing factors to the perceived the conveniency of user for the OCS were gender, career and department. In general characteristics of the respondents, influencing factors to the perceived the practical application of the data of user for the OCS were department. In general, characteristics of the respondents, influencing factors to the perceived the satisfaction level of user for the OCS were gender, career and department. The correlation between the satisfaction level and the practical application of the data were statistically significant. The main factors influencing to the satisfaction level of user for the OCS were the practical application of the data (90.3%). In conclusion, The main factors influencing to the satisfaction level of user for the OCS were the practical application of the data. Therefore, it is recommended that guidebooks of user for the OCS or various OCS programs to promote the satisfaction level of user for the OCS and to improve the satisfaction level of user for the OCS should be developed.

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