• 대한인간공학회:학술대회논문집
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• 대한인간공학회 1996년도 추계학술대회논문집
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• pp.153-159
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• 1996

Usability evaluation can be valuable tool for analyzing and improving computer software. Various usability evaluation methods have been developed in the fields of human-computer interaction and software ergonomics. Although there are several useful methods available, designers or engineers engaged in usability evaluations should really select the most suitable methods for each specific system being evaluated. Even different systems within the same organization may require different evaluation methods to maximize the quality of the data obtained from each evaluation. In this paper, the taxonomy of evaluation methods based on the development life cycle is presented and comparative analysis between methods is performed. In addition, the implications for selecting appropriate usability methods and using them collectively are discussed.

• 한국경영과학회:학술대회논문집
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• 한국경영과학회/대한산업공학회 2003년도 춘계공동학술대회
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• pp.494-501
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• 2003

Web casting has become an important opportunity to apply the user-centered concept to broadcasting because it provides real-time interactive service through time and space. It is also necessary to have a new understanding about user who is not a passive viewer any more but an active user. The amount and quality of contents are also important, but usability is a competitive factor as well as the fundamental customer services that have user best experience at the site. Nevertheless most of web casting sites show the low level of usability. In this study we had a comparative evaluation among these sites, MBC, KBS and SBS, which are the representative broadcasting systems. The tests were carried out as heuristic evaluation and usability testing. We analyzed causes and problems of web usability for customer satisfaction and reliability exaltation, and expected the basic knowledge of developing and improving sites.

• 한국비블리아학회지
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• 제34권2호
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• pp.275-294
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• 2023

본 연구에서는 메타버스 내 공공도서관의 사용성을 분석하고, 도서관 메타버스 플랫폼의 사용성 및 몰입감에 영향을 미치는 요소들에 대하여 조사하였다. 이를 위하여 메타버스 플랫폼 게더타운 내에 가상 도서관을 구축, 운영하고 있는 강북문화정보도서관, 대전한밭도서관, 마포중앙도서관을 조사 대상으로 하였다. 60명의 대학생들을 대상으로 수행된 온라인 설문 조사와 실험 결과, 모든 도서관에서, 학습성과 사용성 간에 강한 정비례 상관관계가 나타났으며, GUI 지표와 몰입감 간에도 상당히 강한 상관관계가 나타났다. 또한, 강북문화정보도서관의 학습성 및 사용성이 다른 도서관들보다 통계적으로 유의미하게 높은 것으로 나타났으며, 한밭도서관의 GUI 지표와 몰입감이 다른 도서관들보다 통계적으로 유의미하게 높은 것으로 나타났다. 한편 사용자들이 메타버스에 접속 시, 동시에 접속 중인 다른 사용자가 없는 경우가 많았으며, 이로 인해 도서관들의 상호작용성에 있어서는 통계적으로 유의미한 차이가 없는 것으로 나타났다. 이 연구에서는 도서관별 메타버스 플랫폼의 특징, 장점과 단점에 대해서도 조사하였다. 본 연구의 결과는 향후 공공도서관의 메타버스 플랫폼 사용성 개선에 활용될 수 있을 것으로 기대된다.

• International Journal of Contents
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• 제15권1호
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• pp.1-9
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• 2019

Since the VR market is expected to have a high growth, this study aimed to investigate the human factor-related determinants of user satisfaction with mobile VR headsets. A pre-study of customer reviews was conducted with the help of semantic network analysis to identify the core keywords for understanding negative and positive predictors of mobile VR headset experiences. Through laboratory testing with three different commercial models, the main study measured and identified the predictors of user satisfaction. From the results, five factors were extracted as valid predictor variables and used for regression analysis. These factors were immersion, VR sickness, usability, wear-ability and menu navigation interface. All the five predictors were proved to be significant determinants of the perceived user satisfaction with mobile VR headsets. Usability was the strongest predictor, followed by VR sickness and wear-ability. Practical and theoretical implications of the results were discussed.

• Journal of Information Technology Applications and Management
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• 제31권1호
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• pp.163-175
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• 2024

This study conducts topic modeling analysis on four electric scooter sharing platforms: Alpaca, SingSing, Kickgoing, and Beam. Using user review data, the study aims to identify key topics and issues associated with each platform, as well as uncover common themes across platforms. The analysis reveals that users primarily express concerns and preferences related to application usability, service mobility, and parking/accessibility. Additionally, each platform exhibits unique characteristics and challenges. Alpaca users generally appreciate convenience and enjoyment but express concerns about safety and service areas. SingSing faces issues with application functionality, while Kickgoing users encounter connectivity problems and device usability issues. Beam receives overall positive feedback, but users express dissatisfaction with application usability and parking. Based on these findings, scooter sharing service providers should focus on enhancing application features, stability, and expanding service coverage to meet user expectations and improve customer satisfaction. Furthermore, highlighting platform-specific strengths and providing tailored services can enhance competitiveness and foster continuous service growth and development.

• 디자인학연구
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• 제18권2호
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• pp.201-210
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• 2005

본 연구에서는 복잡한 기능을 가진 A/V기기 리모컨의 사용성을 저해하는 요인은 무엇인가 파악하고, 이를 개선하기 위한 사용성 결정 인자를 설정하여 사용성 비교 실험을 수행하고, 개선안을 제시, 이 개선안이 기존의 안에 비하여 우월하다는 점을 증명하고자 한다. 리모컨의 사용성 저해 요인을 파악하기 위하여 40여종의 각종 A/V관련 제품의 리모컨을 조사 분석하였다. 이를 통하여 사용성에 영향을 미치는 인자를 추출해 내고, 차기 버전의 플레이앳티비$(Play@TV^{TM})$용 리모컨을 선정하는데 이 인자를 만족하는 3개의 안을 도출해냈다. 기존의 리모컨과 새롭게 제시하는 3개의 리모컨 안에 대하여 사용성 테스트를 수행하여, 정성적, 정량적 분석을 하였다. 분석 결과 개선안 B가, 동일한 과제를 수행하는데 기존 리모컨에 비하여 9.2% 시간이 덜 걸리는 것을 확인 할 수 있었다. 이와 같은 결과는 본 연구에서 제시하는 리모컨 사용성의 결정인자, 즉, 기능수용성, 촉각적 단서의 제공, 적절한 크기와 무게, 주요 키의 배치 방법, 관련 기능의 그룹핑 등이 제품의 사용성을 개선하는데 유효함을 보이는 것이라 하겠다.

• 한국정보시스템학회지:정보시스템연구
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• 제18권3호
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• pp.111-134
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• 2009

Today many owners of Web sites are looking to user's satisfaction survey as a key means of measuring the usability of a Web site. While it is preferred for it simplicity and ease of use, this survey method is not without potential risks. This paper focuses on showing that the existing practice of questionnaire-based usability measurement is subject to human recall errors, and that such flaws can be reduced when the questionnaire survey is followed by the users hands-on experience of the site. An empirical study was conducted, and the results indicate that the above speculation holds true. Even if respondents felt highly confident about their responses on a recall survey, a hands-on experience with a focal Web site increased the extent to which the respondents were satisfied with the shopping mall site. This indicates that a user's perception of the quality of a Web site may be distorted or lost as time goes by. In addition, the findings have shown that the use of the verbal protocol analysis method can reveal critical information that can help track the root causes of Web site usability problems, thereby helping to develop site enhancement strategies. The paper concludes with directions for future research.

• 한국전자거래학회지
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• 제21권4호
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• pp.151-159
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• 2016

사용자 인터페이스는 어플리케이션 사용자에게 효율적인 서비스를 제공하는데 있어 중요한 요소이다. 특히 언제 어디서나 실행 가능한 모바일 어플리케이션들은 다른 도메인의 어플리케이션 보다 사용성의 우선순위가 높다. 기존의 연구들은 어플리케이션의 사용성 향상을 위해서 프로토타입과 스토리보드 방식을 활용하여 해당 어플리케이션의 사용성에 대한 설문을 수행했다. 하지만 이러한 방식은 특정 어플리케이션의 사용성 관련 문제점을 지속적으로 식별하고 개선하는데 한계가 있다. 따라서 본 논문에서는 터치 제스처 데이터를 이용하여 사용성을 분석하는 기법을 제안하고 있다. 이는 어플리케이션이 배포된 후에도 지속적으로 사용자의 의도를 파악하여 어플리케이션의 UI/UX 문제점을 식별하고 개선시킬 수 있다.

• 대한인간공학회:학술대회논문집
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• 대한인간공학회 1997년도 추계학술대회논문집
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• pp.249-259
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• 1997

As the gap between competing products narrows in terms of performance and quality, the product usability is rapidly becoming a new dimension of product design as the key to offering distinctive value to the customer. Because the user interface is important, not only for the user but also for the efficiency of te whole organiation, system designers require increasingly precise evaluation methods to determine how effective and usable human-product interface is. In this study a new methodology named usability analysis diagram(UAD), for evaluating usability of human-product interface systematically, was developed. UAD is a top-down flow diaagram of a human-product interaction, in ehichfour basic elements - perception, understanding, intellectual decision and action - were classified and then represented by a particular symbol for each. The usability of the product is assessed by the frequency of each symbol in a diagram which represents a sequence of cognitive and physical activities of users during the use of the product, and by the level of difficulty that is classif- ied in three levels in terms of easiness of perception, understanding and action. In order to test validity of the proposed UAD in a real situation, a case study was performed on two different cameras, automatic and manual, and their usability was successfully evaluated and compared.

• Educational Technology International
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• 제25권1호
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• pp.1-25
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• 2024

This study aims to analyze the impact of learners' usability perceptions of topic modeling-based visual feedback and generative AI interpretation on reflection levels in online discussions. To achieve this, we asked 17 students in the Department of Korean language education to conduct an online discussion. Text data generated from online discussions were analyzed using LDA topic modeling to extract five clusters of related words, or topics. These topics were then visualized in a network format, and interpretive feedback was constructed through generative AI. The feedback was presented on a website and rated highly for usability, with learners valuing its information usefulness. Furthermore, an analysis using the non-parametric Mann-Whitney U test based on levels of usability perception revealed that the group with higher perceived usability demonstrated higher levels of reflection. This suggests that well-designed and user-friendly visual feedback can significantly promote deeper reflection and engagement in online discussions. The integration of topic modeling and generative AI can enhance visual feedback in online discussions, reinforcing the efficacy of such feedback in learning. The research highlights the educational significance of these design strategies and clears a path for innovation.