• Title/Summary/Keyword: Unstructured Data Analytics

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A Method of Predicting Service Time Based on Voice of Customer Data (고객의 소리(VOC) 데이터를 활용한 서비스 처리 시간 예측방법)

  • Kim, Jeonghun;Kwon, Ohbyung
    • Journal of Information Technology Services
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    • v.15 no.1
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    • pp.197-210
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    • 2016
  • With the advent of text analytics, VOC (Voice of Customer) data become an important resource which provides the managers and marketing practitioners with consumer's veiled opinion and requirements. In other words, making relevant use of VOC data potentially improves the customer responsiveness and satisfaction, each of which eventually improves business performance. However, unstructured data set such as customers' complaints in VOC data have seldom used in marketing practices such as predicting service time as an index of service quality. Because the VOC data which contains unstructured data is too complicated form. Also that needs convert unstructured data from structure data which difficult process. Hence, this study aims to propose a prediction model to improve the estimation accuracy of the level of customer satisfaction by combining unstructured from textmining with structured data features in VOC. Also the relationship between the unstructured, structured data and service processing time through the regression analysis. Text mining techniques, sentiment analysis, keyword extraction, classification algorithms, decision tree and multiple regression are considered and compared. For the experiment, we used actual VOC data in a company.

Research of Knowledge Management and Reusability in Streaming Big Data with Privacy Policy through Actionable Analytics (스트리밍 빅데이터의 프라이버시 보호 동반 실용적 분석을 통한 지식 활용과 재사용 연구)

  • Paik, Juryon;Lee, Youngsook
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.12 no.3
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    • pp.1-9
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    • 2016
  • The current meaning of "Big Data" refers to all the techniques for value eduction and actionable analytics as well management tools. Particularly, with the advances of wireless sensor networks, they yield diverse patterns of digital records. The records are mostly semi-structured and unstructured data which are usually beyond of capabilities of the management tools. Such data are rapidly growing due to their complex data structures. The complex type effectively supports data exchangeability and heterogeneity and that is the main reason their volumes are getting bigger in the sensor networks. However, there are many errors and problems in applications because the managing solutions for the complex data model are rarely presented in current big data environments. To solve such problems and show our differentiation, we aim to provide the solution of actionable analytics and semantic reusability in the sensor web based streaming big data with new data structure, and to empower the competitiveness.

A Systematic Literature Review of Data and Analysis Methods Used in HR Analytics Research (국내 HR Analytics 연구에서 활용한 데이터와 분석방법에 대한 체계적문헌고찰)

  • Chung, Jaesam;Cho, Yein;Yang, Hayeong;Jin, Myunghwa;Park, Hyosung;Lee, Jae Young
    • The Journal of the Korea Contents Association
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    • v.22 no.9
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    • pp.614-627
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    • 2022
  • The purpose of this study was to explore the various data and methods employed by HR analytics studies. The researchers selected 78 KCI-indexed empirical articles on HR analytics and categorized them using the Employee Life Cycle framework. This yielded several important findings. First, employee retention has been the most common subject of extant studies, followed by performance management. Second, HR analytics studies have used a variety of data (structured and unstructured) according to their research questions, and the data sources have ranged from organizations' internal systems to national databases. Third, most domestic HR analytics studies have been descriptive and diagnostic, whereas predictive and prescriptive studies have been rare. These results have important theoretical and practical implications for future HR analytics research.

Capturing Data from Untapped Sources using Apache Spark for Big Data Analytics (빅데이터 분석을 위해 아파치 스파크를 이용한 원시 데이터 소스에서 데이터 추출)

  • Nichie, Aaron;Koo, Heung-Seo
    • The Transactions of The Korean Institute of Electrical Engineers
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    • v.65 no.7
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    • pp.1277-1282
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    • 2016
  • The term "Big Data" has been defined to encapsulate a broad spectrum of data sources and data formats. It is often described to be unstructured data due to its properties of variety in data formats. Even though the traditional methods of structuring data in rows and columns have been reinvented into column families, key-value or completely replaced with JSON documents in document-based databases, the fact still remains that data have to be reshaped to conform to certain structure in order to persistently store the data on disc. ETL processes are key in restructuring data. However, ETL processes incur additional processing overhead and also require that data sources are maintained in predefined formats. Consequently, data in certain formats are completely ignored because designing ETL processes to cater for all possible data formats is almost impossible. Potentially, these unconsidered data sources can provide useful insights when incorporated into big data analytics. In this project, using big data solution, Apache Spark, we tapped into other sources of data stored in their raw formats such as various text files, compressed files etc and incorporated the data with persistently stored enterprise data in MongoDB for overall data analytics using MongoDB Aggregation Framework and MapReduce. This significantly differs from the traditional ETL systems in the sense that it is compactible regardless of the data formats at source.

Unstructured Data based a Study of Effectiveness about Prediction of Corporate Bankruptcy with a Real Case (실제 사례 기반 비정형 데이터를 활용한 기업의 부실징후 예측에 관한 효용성 연구)

  • JIN, Hoon;Hong, Jeoung-Pyo;Lee, Kang-Ho;Joo, Dong-Won
    • Annual Conference on Human and Language Technology
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    • 2018.10a
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    • pp.487-492
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    • 2018
  • 4차산업 혁명의 여파로 국내에서는 다양한 분야에 인공지능과 빅데이터 기술을 활용하여 이전에 시행 중인 다양한 서비스 분야에 기술적 접목과 보완을 시도하고 있다. 특히 금융권에서 자금을 빌린 기업들을 대상으로 여신 안정성을 확보하고 선제적인 대응을 위해 온라인 뉴스기사들과 SNS 데이터 등을 이용하여 부실가능성을 예측하고 실제 업무에 도입하려는 시도들이 국내 주요 은행들을 중심으로 활발히 진행 중이다. 우리는 국내의 국책은행에서 수행한 비정형 데이터 기반의 기업의 부실징후 예측 시스템 개발 과정에서 시도된 다양한 분석 방법과 결과 그리고 과정 중에 발생한 문제점들에 관해 기술하고 관련 이슈들에 관하여 다룬다. 결과적으로 본 논문은 레이블이 없는 대량의 기사들에 레이블을 달기 위한 자동 태거(tagger) 개발과 뉴스 기사 예측 결과로부터 부실 가능성을 예측하기 위한 모델 및 성능 면에서 기사 예측 정확도 92%(AUC 0.96) 및 부실 가능성 기업 예측에서도 정형 데이터 분석결과에 견줄만한 성과를 이루었고 이에 관해 보고한다.

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Bankruptcy Prediction Modeling Using Qualitative Information Based on Big Data Analytics (빅데이터 기반의 정성 정보를 활용한 부도 예측 모형 구축)

  • Jo, Nam-ok;Shin, Kyung-shik
    • Journal of Intelligence and Information Systems
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    • v.22 no.2
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    • pp.33-56
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    • 2016
  • Many researchers have focused on developing bankruptcy prediction models using modeling techniques, such as statistical methods including multiple discriminant analysis (MDA) and logit analysis or artificial intelligence techniques containing artificial neural networks (ANN), decision trees, and support vector machines (SVM), to secure enhanced performance. Most of the bankruptcy prediction models in academic studies have used financial ratios as main input variables. The bankruptcy of firms is associated with firm's financial states and the external economic situation. However, the inclusion of qualitative information, such as the economic atmosphere, has not been actively discussed despite the fact that exploiting only financial ratios has some drawbacks. Accounting information, such as financial ratios, is based on past data, and it is usually determined one year before bankruptcy. Thus, a time lag exists between the point of closing financial statements and the point of credit evaluation. In addition, financial ratios do not contain environmental factors, such as external economic situations. Therefore, using only financial ratios may be insufficient in constructing a bankruptcy prediction model, because they essentially reflect past corporate internal accounting information while neglecting recent information. Thus, qualitative information must be added to the conventional bankruptcy prediction model to supplement accounting information. Due to the lack of an analytic mechanism for obtaining and processing qualitative information from various information sources, previous studies have only used qualitative information. However, recently, big data analytics, such as text mining techniques, have been drawing much attention in academia and industry, with an increasing amount of unstructured text data available on the web. A few previous studies have sought to adopt big data analytics in business prediction modeling. Nevertheless, the use of qualitative information on the web for business prediction modeling is still deemed to be in the primary stage, restricted to limited applications, such as stock prediction and movie revenue prediction applications. Thus, it is necessary to apply big data analytics techniques, such as text mining, to various business prediction problems, including credit risk evaluation. Analytic methods are required for processing qualitative information represented in unstructured text form due to the complexity of managing and processing unstructured text data. This study proposes a bankruptcy prediction model for Korean small- and medium-sized construction firms using both quantitative information, such as financial ratios, and qualitative information acquired from economic news articles. The performance of the proposed method depends on how well information types are transformed from qualitative into quantitative information that is suitable for incorporating into the bankruptcy prediction model. We employ big data analytics techniques, especially text mining, as a mechanism for processing qualitative information. The sentiment index is provided at the industry level by extracting from a large amount of text data to quantify the external economic atmosphere represented in the media. The proposed method involves keyword-based sentiment analysis using a domain-specific sentiment lexicon to extract sentiment from economic news articles. The generated sentiment lexicon is designed to represent sentiment for the construction business by considering the relationship between the occurring term and the actual situation with respect to the economic condition of the industry rather than the inherent semantics of the term. The experimental results proved that incorporating qualitative information based on big data analytics into the traditional bankruptcy prediction model based on accounting information is effective for enhancing the predictive performance. The sentiment variable extracted from economic news articles had an impact on corporate bankruptcy. In particular, a negative sentiment variable improved the accuracy of corporate bankruptcy prediction because the corporate bankruptcy of construction firms is sensitive to poor economic conditions. The bankruptcy prediction model using qualitative information based on big data analytics contributes to the field, in that it reflects not only relatively recent information but also environmental factors, such as external economic conditions.

Cross-national Analysis of Robot Research Using Non-Structured Text Analytics for R&D Policy

  • Kim, Jeong Hun;Seo, Han Sol;Lee, Jae Woong;Lee, Jung Won;Kwon, Oh Byung
    • Asia Pacific Journal of Business Review
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    • v.1 no.2
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    • pp.63-88
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    • 2017
  • With the advent of new frontiers in robotics, the spectrum of robot research area has widened in many fields and applications. Other than conventional robot research, many technologies such as smart devices, drones, healthcare robots, and soft robots are emerging as promising applications. Due to the research complexity of this topic, this research requires international collaboration and should be fertilized by R&D policies. This paper aims to propose a method to perform a cross-national analysis of robot research with unstructured data such as papers in the proceedings of an international conference. Text analytics are applied to extract research issues and applications in an automatic manner.

Investigations on Techniques and Applications of Text Analytics (텍스트 분석 기술 및 활용 동향)

  • Kim, Namgyu;Lee, Donghoon;Choi, Hochang;Wong, William Xiu Shun
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.42 no.2
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    • pp.471-492
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    • 2017
  • The demand and interest in big data analytics are increasing rapidly. The concepts around big data include not only existing structured data, but also various kinds of unstructured data such as text, images, videos, and logs. Among the various types of unstructured data, text data have gained particular attention because it is the most representative method to describe and deliver information. Text analysis is generally performed in the following order: document collection, parsing and filtering, structuring, frequency analysis, and similarity analysis. The results of the analysis can be displayed through word cloud, word network, topic modeling, document classification, and semantic analysis. Notably, there is an increasing demand to identify trending topics from the rapidly increasing text data generated through various social media. Thus, research on and applications of topic modeling have been actively carried out in various fields since topic modeling is able to extract the core topics from a huge amount of unstructured text documents and provide the document groups for each different topic. In this paper, we review the major techniques and research trends of text analysis. Further, we also introduce some cases of applications that solve the problems in various fields by using topic modeling.

A Study on the Trends of Construction Safety Accident in Unstructured Text Using Topic Modeling (비정형 텍스트 기반의 토픽 모델링을 이용한 건설 안전사고 동향 분석)

  • Lee, Sang-Gyu
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.19 no.10
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    • pp.176-182
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    • 2018
  • In order to understand and track the trends of construction safety accident, this study shows the topic trends in the construction safety accident with LDA(Latent Dirichlet Allocation)-based topic modeling method for data analytics. Especially, it performs to figure out the main issue of construction safety accident with unstructured data analysis based on the topic modeling rather than a variety of structured data analysis for preventing to safety accident in construction industry. To apply this methodology, I randomly collected to 540 news article data about construction accident from January 2017 to February 2018. Based on the unstructured data with the LDA-based topic modeling, I found the 10 topics and identified key issues through 10 keyword in each 10 topics. I forecasted the topic issue related to construction safety accident based on analysis of time-series trends about the news data from January 2017 to February 2018. With this method, this research gives a hint about ways of using unstructured news article data to anticipate safety policy and research field and to respond to construction accident safety issues in the future.

Investigating the Impact of Corporate Social Responsibility on Firm's Short- and Long-Term Performance with Online Text Analytics (온라인 텍스트 분석을 통해 추정한 기업의 사회적책임 성과가 기업의 단기적 장기적 성과에 미치는 영향 분석)

  • Lee, Heesung;Jin, Yunseon;Kwon, Ohbyung
    • Journal of Intelligence and Information Systems
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    • v.22 no.2
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    • pp.13-31
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    • 2016
  • Despite expectations of short- or long-term positive effects of corporate social responsibility (CSR) on firm performance, the results of existing research into this relationship are inconsistent partly due to lack of clarity about subordinate CSR concepts. In this study, keywords related to CSR concepts are extracted from atypical sources, such as newspapers, using text mining techniques to examine the relationship between CSR and firm performance. The analysis is based on data from the New York Times, a major news publication, and Google Scholar. We used text analytics to process unstructured data collected from open online documents to explore the effects of CSR on short- and long-term firm performance. The results suggest that the CSR index computed using the proposed text - online media - analytics predicts long-term performance very well compared to short-term performance in the absence of any internal firm reports or CSR institute reports. Our study demonstrates the text analytics are useful for evaluating CSR performance with respect to convenience and cost effectiveness.