• 한국전자거래학회지
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• 제23권4호
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• pp.41-62
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• 2018

현재 모바일 쇼핑 시장의 빠른 성장에도 불구하고 주요 사업자들은 심한 경쟁 속에서 지속적인 영업적자를 기록하고 있다. 이 문제를 해결하기 위해서는 모바일 쇼핑 시장은 과도한 경쟁보다는 고객만족도와 고객충성도를 높이기 위한 연구들이 요구된다. 그러나 기존의 연구들은 기술수용 모형과 문헌연구를 기반으로 요인을 추출하고 있어 고객의 직접적인 요구를 반영하는 데 한계가 있다. 본 연구는 모바일 쇼핑 앱 사용자들의 직접적인 요구사항을 도출하기 위하여 사용자 리뷰 토픽분석을 시행하여 고객만족도에 영향을 미치는 구체적이고 다양한 요인들을 도출하였다. 그리고 미국 고객만족도 지표 모형을 참조한 구조방정식 연구모형을 수립하여 도출된 요인들이 고객만족도에 미치는 중요도를 평가하고 고객만족도가 고객 불평과 고객충성도에 주는 영향을 실증 분석하였다. 본 연구에서 제안한 토픽분석과 구조방정식을 연계한 연구 프레임워크는 다른 모바일 서비스의 고객만족도 연구에도 적용될 수 있을 것으로 기대된다.

• 한국컴퓨터정보학회:학술대회논문집
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• 한국컴퓨터정보학회 2020년도 제62차 하계학술대회논문집 28권2호
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• pp.385-386
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• 2020

In this paper, we propose a collaborative filtering recommendation algorithm based on the LDA2Vec topic model. By extracting and analyzing the article's content, calculate their semantic similarity then combine the traditional collaborative filtering algorithm to recommend. This approach may promote the system's recommend accuracy.

• ETRI Journal
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• 제38권3호
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• pp.487-493
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• 2016

Two new methods are proposed for an unsupervised adaptation of a language model (LM) with a single sentence for automatic transcription tasks. At the training phase, training documents are clustered by a method known as Latent Dirichlet allocation (LDA), and then a domain-specific LM is trained for each cluster. At the test phase, an adapted LM is presented as a linear mixture of the now trained domain-specific LMs. Unlike previous adaptation methods, the proposed methods fully utilize a trained LDA model for the estimation of weight values, which are then to be assigned to the now trained domain-specific LMs; therefore, the clustering and weight-estimation algorithms of the trained LDA model are reliable. For the continuous speech recognition benchmark tests, the proposed methods outperform other unsupervised LM adaptation methods based on latent semantic analysis, non-negative matrix factorization, and LDA with n-gram counting.

• 한국도서관정보학회지
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• 제52권1호
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• pp.79-108
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• 2021

헬스 분야에서 정보 검색의 어려움 중의 하나는 일반 사용자들이 전문적인 용어들을 이해하기가 어렵다는 점이다. 헬스와 관련된 전문 용어들은 일반 사용자들이 검색어로 사용하기 어렵기 때문에 이러한 전문 용어들이 자동적으로 검색어에 더해질 수 있다면 좀 더 검색의 효과를 높일 수 있을 것이다. 제안된 검색어 확장 모델은 전문 용어를 포함하는 MeSH(Medical Subject Headings)를 검색어 확장을 위한 단어 후보 군으로 이용하였다. 문서들은 MeSH용어들로 표현이 되고 이렇게 표현된 문서들의 집합에 대해서 LDA(Latent Dirichlet Analysis) 토픽들이 생성된 후, (검색어+초기 검색어에 의해 검색된 상위 k개 문서들)에 연관된 토픽 단어들이 원래의 검색어를 확장하는 데 쓰여졌다. MeSH로 구성된 토픽 단어들은 임의로 정해진 토픽 확률 임계값과 토픽을 구성하는 단어의 확률 임계값보다 높았을 때 초기의 검색어에 포함되었다. 특정수의 토픽을 갖는 LDA 모델에서 이러한 적절한 임계값의 설정을 통해 선택된 토픽 단어들은 검색어 확장에 이용되어 검색시에 infAP(inferred Average Precision)와 infNDCG(inferred Normalized Discounted Cumulative Gain)를 높이는데 효과적으로 작용하였다. 또한 토픽 확률값과 토픽 단어의 확률값을 곱하여 계산된 토픽 단어의 스코어가 높은 상위 k개의 단어를 검색어를 확장하는 데 이용하였을 때에도 검색의 성능이 향상될 수 있음을 확인하였다.

• 한국항공운항학회지
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• 제31권3호
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• pp.42-49
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• 2023

Not only in aviation industry but also in other industries, safety data plays a key role to improve the level of safety performance. By analyzing safety data such as aviation safety report (text data), hazard can be identified and removed before it leads to a tragic accident. However, pre-processing of raw data (or natural language data) collected from each site should be carried out first to utilize proactive or predictive safety management system. As air traffic volume increases, the amount of data accumulated is also on the rise. Accordingly, there are clear limitation in analyzing data directly by manpower. In this paper, a topic prediction model for aviation safety mandatory report is proposed. In addition, the prediction accuracy of the proposed model was also verified using actual aviation safety mandatory report data. This research model is meaningful in that it not only effectively supports the current aviation safety mandatory report analysis work, but also can be applied to various data produced in the aviation safety field in the future.

• 한국정보시스템학회지:정보시스템연구
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• 제26권4호
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• pp.327-353
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• 2017

Purpose Social media such as social network services, online forums, and customer reviews have produced a plethora amount of information online. Yet, the information deluge has created both opportunities and challenges at the same time. This research particularly focuses on the challenges in order to discover and track the service defects over time derived by mining publicly available online customer reviews. Design/methodology/approach Synthesizing the streams of research from text analytics, we apply two stages of methods of sentiment analysis and structural topic model incorporating meta-information buried in review texts into the topics. Findings As a result, our study reveals that the research framework effectively leverages textual information to detect, prioritize, and categorize service defects by considering the moving trend over time. Our approach also highlights several implications theoretically and practically of how methods in computational linguistics can offer enriched insights by leveraging the online medium.

• Journal of Information Processing Systems
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• 제17권1호
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• pp.163-177
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• 2021

Many methods of discovering social networking communities or clustering of features are based on the network structure or the content network. This paper proposes a community discovery method based on topic models using a time factor and an unsupervised clustering method. Online community discovery enables organizations and businesses to thoroughly understand the trend in users' interests in their products and services. In addition, an insight into customer experience on social networks is a tremendous competitive advantage in this era of ecommerce and Internet development. The objective of this work is to find clusters (communities) such that each cluster's nodes contain topics and individuals having similarities in the attribute space. In terms of social media analytics, the method seeks communities whose members have similar features. The method is experimented with and evaluated using a Vietnamese corpus of comments and messages collected on social networks and ecommerce sites in various sectors from 2016 to 2019. The experimental results demonstrate the effectiveness of the proposed method over other methods.

• 대한산업공학회지
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• 제42권6호
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• pp.421-431
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• 2016

Over the last four decades, industrial engineering (IE) research in Korea has continued to evolve and expand to respond to social needs. This paper aims to identify research topics in IE research and explore their dynamic changes over time. The topic modeling approach, which automatically discovers topics that pervade a large and unstructured collection of documents, is adopted to identify research topics in domestic IE research. 1,242 articles published from 2001 to 2015 in two IE journals issued by the Korean Institute of Industrial Engineers were collected and their English abstracts were analyzed. Applying the Latent Dirichlet Allocation model led us to uncover 50 topics of domestic IE research. The top 10 most popular topics are revealed, and topic trends are explored by examining the dynamic changes over time. The four topics, technology management, financial engineering, data mining (supervised learning), efficiency analysis, are selected as hot topics while several traditional topics related with manufacturing are revealed as cold topics. The findings are expected to provide fruitful implications for IE researchers.

• 한국IT서비스학회지
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• 제16권3호
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• pp.113-125
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• 2017

Customers have been affected by others' opinions when they make a purchase. Thanks to the development of technologies, people are sharing their experiences such as reviews or ratings through online or social network services, However, although ratings are intuitive information for others, many reviews include only texts without ratings. Also, because of huge amount of reviews, customers and companies can't read all of them so they are hard to evaluate to a product without ratings. Therefore, in this study, we propose a methodology to predict ratings based on reviews for a product. In a methodology, we first estimate the topic-review matrix using the Latent Dirichlet Allocation technic which is widely used in topic modeling. Next, we predict ratings based on the topic-review matrix using the artificial neural network model which is based on the backpropagation algorithm. Through experiments with actual reviews, we find that our methodology can predict ratings based on customers' reviews. And our methodology performs better with reviews which include certain opinions. As a result, our study can be used for customers and companies that want to know exactly a product with ratings. Moreover, we hope that our study leads to the implementation of future studies that combine machine learning and topic modeling.

• 한국컴퓨터정보학회논문지
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• 제21권5호
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• pp.57-64
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• 2016

In this paper, we propose the design of railway safety common data model to provide common transformation method for collecting data from railway facility fields to Real-time railway safety monitoring and control system. This common data model is divided into five abstract sub-models according to the characteristics of data such as 'StateInfoMessage', 'ControlMessage', 'RequestMessage', 'ResponseMessage' and 'ExtendedXXXMessage'. This kind of model structure allows diverse heterogeneous data acquisitions and its common conversion method to DDS (Data Distribution Service) format to share data to the sub-systems of Real-time railway safety monitoring and control system. This paper contains the design of common data model and its DDS Topic expression for DDS communication, and presents two kinds of data transformation case studied for verification of the model design.